29 episodes

Good companies meet your expectations. But, it’s the truly great companies that defy your expectations and leave you saying “Wow!” Which one do you want to be?

Welcome to Working The Wow, formerly The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as delivering a quality service or product.

From secret tips for creating unforgettable “Wow” moments to proven customer service tactics, join Personal Injury Law Firm founder and entrepreneur Judd Shaw on your journey from simply doing a “good job” to making them say “Wow!”

Judd invites industry leaders to share their actionable blueprints for success that you can implement in your business today. From using empathy as a superpower to mastering the art of customer service, Working the Wow is the podcast you need to take your business and life to the next level.

If this podcast made you say “Wow!,” please leave us a review or send this to someone that needs to hear it. Ready to start creating unforgettable “wow” moments for your customers? Then subscribe to Working The Wow in your favorite podcast app and join the conversation on social media at @WorkingTheWow. Have topic suggestions or questions? Email us at Wow@WorkingTheWow.com, and be sure to include a mailing address where we can “Wow!” you with some swag.

Working the Wow‪!‬ Judd Shaw

    • Business
    • 5.0 • 1 Rating

Good companies meet your expectations. But, it’s the truly great companies that defy your expectations and leave you saying “Wow!” Which one do you want to be?

Welcome to Working The Wow, formerly The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as delivering a quality service or product.

From secret tips for creating unforgettable “Wow” moments to proven customer service tactics, join Personal Injury Law Firm founder and entrepreneur Judd Shaw on your journey from simply doing a “good job” to making them say “Wow!”

Judd invites industry leaders to share their actionable blueprints for success that you can implement in your business today. From using empathy as a superpower to mastering the art of customer service, Working the Wow is the podcast you need to take your business and life to the next level.

If this podcast made you say “Wow!,” please leave us a review or send this to someone that needs to hear it. Ready to start creating unforgettable “wow” moments for your customers? Then subscribe to Working The Wow in your favorite podcast app and join the conversation on social media at @WorkingTheWow. Have topic suggestions or questions? Email us at Wow@WorkingTheWow.com, and be sure to include a mailing address where we can “Wow!” you with some swag.

    Beyond the Suit: How Matt Dolman Created a Client-Centric Culture

    Beyond the Suit: How Matt Dolman Created a Client-Centric Culture

    ​​In this episode, host Judd Shaw interviews Matt Dolman, a personal injury lawyer from the Dolman Law Group in Clearwater, Florida. The pair discuss Florida's recent tort reform and its implications on the insurance industry.
    Matt shares his connection to personal injury law, highlighting the importance of empathy, connection, and customer service in his practice. He believes word-of-mouth referrals are the most valuable, and maintaining low case volumes enables attorneys and staff to dedicate more time and attention to each client.
    The two stress the need to be approachable at work, wearing casual attire and using self-effacing humor to create a comfortable atmosphere. Matt and Judd also discuss the significance of sharing their mistakes and vulnerabilities to connect with clients.
    The episode covers fostering a positive work environment, as happy employees are more likely to become "brand evangelists." Team-building exercises and open dialogue are mentioned as essential in creating a strong team environment.
    In this episode: [0:43] Recent tort reform in Florida and its potential impact on the insurance industry.[01:28] How his father's injury in a car accident inspired Matt’s decision to pursue a personal injury career.[05:18] The importance of empathy, connection, and customer service in a successful practice and their influence on client satisfaction.[11:41] Approachability, dressing casually, and using self-effacing humor can help put clients and prospects at ease.[14:04] Being open about personal mistakes and vulnerabilities helps to connect with clients.[17:23] Creating a positive and happy workplace for employees is important, as they’re more likely to treat your clients well, remain with the firm, and become "brand evangelists."[19:43] The importance of team-building exercises and encouraging open communication to create a strong team environment.[22:26] Sterling the Knight and the mission of instilling empathy in children for a better future.
    🎙️ Meet Your Host 🎙️Name: Judd B. Shaw
    Company: Judd Shaw Injury Law
    Connect: LinkedIn | Email
    🎙️ Featured Guest 🎙️Name:  Matt Dolman
    Company:  Dolman Law Group
    Connect:  LinkedIn | Email
    🔑 Relevant Resources 🔑Sterling the Knight - Jumpstart a Child’s Emotional IntelligenceDavid vs. Goliath: Dolman Law Firm Personal Injury Podcast
    This podcast is designed for general information purposes only. Nothing on this podcast should be taken as legal advice for an individual case or situation. This information is not intended to create, and viewing does not constitute, an attorney-client relationship. No aspect of this advertisement has been approved by the Supreme Court. Any results set forth herein are based upon the facts of that particular case and do not represent a promise or guarantee. Those with legal questions should seek the advice of

    • 28 min
    From Big Law to Building Dreams: Ben Gideon's Journey to a Value-Driven Law Firm

    From Big Law to Building Dreams: Ben Gideon's Journey to a Value-Driven Law Firm

    Running a law firm is vastly different from being employed by one. But what exactly does it take to build your own law firm from the ground up? How can aspiring founders gain the skills needed to succeed?
    After 20 years of laboring away at large, successful, law firms, Ben Gideon knew the natural next step for his career was to build a law firm of his own. Just one small problem... Law school doesn’t teach you how to start a law firm. That education is a rocky river that Ben had to learn how to navigate on his own. 
    Luckily among the many lessons Ben shares with us is finding someone to grow with you. One When Ben met his partner, Taylor Asen, he knew that their combination of skills and knowledge could build an extraordinary business. 
    As the team pushed forward, they had to get down in the trenches and figure out how everything works. In doing so, Ben realized just how important the small things were. While developing their operations manual, Ben ensured value-focused operations in every detail — right down to how someone answers the phone. When you pay attention to the little things, your customers and clients will take notice.
    Thanks to professionals like Ben who forged ahead on their own, lawyers starting their firms don’t have to. As Ben’s final piece of advice, he leaves us with“A rising tide lifts all boats, and when we share tips and tricks with fellow lawyers, we’re all better off for it.”
    Listen to this episode of Working The Wow Podcast with Judd Shaw featuring Ben Gideon, Attorney and Partner at Gideon Asen. Ben talks about the value of smaller law firms, his strategies for building a firm from the ground up, and his podcast that blends trial law with personal growth. Additionally, Ben discusses the influential people in his life and how his team champions their clients. 
    In this episode: [0:35] Judd Shaw welcomes his guest, Ben Gideon[1:01] Ben shares the details of his podcast, Elawvate[3:09] Ben talks about the accomplishments of his wife, Sara, and what it was like being the first husband in politics[5:04] Why did Ben leave a large law firm to start his own?[10:36] Ben explains why the small details matter[14:45] How does Gideon Asen hold up their “champion” attitude?[19:09] Ben discusses how he met Taylor Asen and started the firm[22:26] Why it’s important for lawyers to share tips with each other and give back to the community[26:35] How Ben was influenced by his parents[30:34] Developing a code of conduct within Gideon Asen[35:07] Ben talks about what it’s like running a law firm[37:54] What Ben loves about Maine — and the challenges since Covid
    🎙️ Meet Your Host 🎙️Name: Judd B. Shaw
    What he does: Judd founded Judd Shaw Injury Law (JSIL) and serves as the firm’s Brand Chief. He founded the firm on the premise that clients come first. Over the years, the success he attained for his clients helped JSIL grow significantly. Judd’s clients are not just another number to him or his law firm.
    Company: Judd Shaw Injury Law
    Words of wisdom: "At Judd Shaw Injury Law, it’s all about high-quality representation and excellence in client service. Our clients are counting on us to win and the stakes are high. Our endless pursuit for awesomeness through our core values, the ability to WOW our clients, is in our DNA."
    Connect: LinkedIn | a href="mailto:podcast@juddshawinjurylaw.com" rel="noopener noreferrer"...

    • 41 min
    The Jersey Shore BlueClaws' Secret to Memorable Experiences

    The Jersey Shore BlueClaws' Secret to Memorable Experiences

    In this new episode, discover the unexpected connection between minor league baseball and the hospitality industry. Join Judd Shaw as he speaks with Joe Ricciutti, President and General Manager of the Jersey Shore BlueClaws, about the importance of focusing on small moments to create unforgettable fan experiences.
    Dive into the intricate process of mapping the customer journey, from the parking lot to the concession stand, and learn why attention to detail is key. Joe and his team go the extra mile, even ensuring the glass at the ticket counter is spotless. So, why put so much emphasis on these seemingly minor interactions?
    When you invest care and attention into each customer touchpoint, people take notice, develop a desire to return, and remember how you made them feel—particularly during those small moments.
    Tune in to this episode of Working The Wow with Judd Shaw featuring Joe Ricciutti, as they discuss creating emotional connections with fans, guiding your organization through hardships, and the importance of using small touchpoints to shape the customer experience.
    In this episode: [0:30] Introduction to guest Joe Ricciutti[01:07] The multigenerational appeal of Jersey Shore BlueClaws games[03:18] Joe's hospitality background and Minor League Baseball success[05:24] Crafting emotional connections, 'Wow' moments, and exceptional experiences[12:05] Breaking down the fan experience into small touchpoints[18:30] The role of core values in hiring, leadership, and training[24:04] The significance of recovery in customer service[29:48] Building a devoted, customer-focused team[31:25] Leading by example: tips for guiding staff through challenges and creating lasting first impressions
    🎙️ Meet Your Host 🎙️Name: Judd B. Shaw
    What he does: Judd founded Judd Shaw Injury Law (JSIL) and serves as the firm’s Brand Chief. He founded the firm on the premise that clients come first. Over the years, the success he attained for his clients helped JSIL grow significantly. Judd’s clients are not just another number to him or his law firm.
    Company: Judd Shaw Injury Law
    Words of wisdom: "At Judd Shaw Injury Law, it’s all about high-quality representation and excellence in client service. Our clients are counting on us to win and the stakes are high. Our endless pursuit for awesomeness through our core values, the ability to WOW our clients, is in our DNA."
    Connect: LinkedIn | Email
    🎙️ Featured Guest 🎙️Name: Joe Ricciutti
    Short Bio: Joe Ricciutti is the President and General Manager of the Jersey Shore BlueClaws. He has a history of success leading highly visible organizations in the professional sports, academic, and performing arts industries. He has a passion for bringing excellent experiences to stakeholders, guests, and staff.
    Company: Jersey Shore BlueClaws
    Connect: LinkedIn
    🔑 Relevant Resources 🔑Jersey Shore BlueClaws on Twitter | Instagram | a href="https://www.facebook.com/BlueClaws1" rel="noopener noreferrer"...

    • 37 min
    Unlock Innovation & Creativity in Your Company with The Magical Dude, Lee Kitchen

    Unlock Innovation & Creativity in Your Company with The Magical Dude, Lee Kitchen

    Creativity is a trait that is often associated strictly with subjects like art or music, something you’re born with. However, creativity is a skill that all aspects of business and innovation utilize and can be taught to every part of your team.
    Creativity can be taught, but like a muscle it’s a skill that has to be exercised to grow. When your employees think creatively, you can expect your company to be ahead of the competition, for problems to have working solutions, and for employees to be bought into your brand. When your team’s creativity is stifled, innovation and morale suffer.
    Some of the biggest lessons that today’s guest has learned while developing some of the strongest marketing campaigns and some of the most memorable visitor experiences at the ‘happiest place on Earth’ is the creativity of your team.
    Listen to this episode of Working The Wow with Judd Shaw featuring Lee Kitchen, a.k.a. The “Magical Dude” five star innovation, catalyst, culture change agent, design thinker, trainer explains the process of training your team to think creatively, utilizing design thinking to lead you to innovation, and more!
    In this episode: [00:47] Judd Shaw welcomes his guest, Lee Kitchen “The Magical Dude.’[01:30] Lee elaborates on what makes a Creative and Innovation Catalyst [03:19] Lee’s favorite problem solving story at the Walt Disney Parks[04:36] How do you train a team to think more creatively?[10:10] Common bottlenecks to creativity and innovation that everyone should be aware of[14:14] The process of how to measure creativity and innovation to track your success [23:59] Exercises you can do to help your team approach a problem with more creativity[30:14] How to contact Lee and learn more about design thinking
    🎙️ Meet Your Host 🎙️Name: Judd B. Shaw
    What he does: Judd founded Judd Shaw Injury Law (JSIL) and serves as the firm’s Brand Chief. He founded the firm on the premise that clients come first. Over the years, the success he attained for his clients helped JSIL grow significantly. Judd’s clients are not just another number to him or his law firm.
    Company: Judd Shaw Injury Law
    Words of wisdom: "At Judd Shaw Injury Law, it’s all about high-quality representation and excellence in client service. Our clients are counting on us to win and the stakes are high. Our endless pursuit for awesomeness through our core values, the ability to WOW our clients, is in our DNA."
    Connect: LinkedIn
    🎙️ Featured Guest 🎙️Name: Lee Kitchen
    Short Bio: Lee Kitchen is a 5-star Innovation Catalyst, Workshop Leader, Culture-Change Agent, Design Thinking Trainer and Seasoned Meeting Facilitator. During his 32 years at The Walt Disney Company, he helped create some of their most impactful marketing campaigns, memorable guest experiences, and real-time operational efficiency changes. Now he serves companies hungry for innovation, internal creativity and fresh thinking.
    Company: MagicalDudeConsulting.com
    Connect: LinkedIn
    🔑 Relevant Resources 🔑Lessons learned from Disney: Why creativity is essential to your team's successa...

    • 33 min
    Turning Stress From a Negative Into a Positive With Dr. Deborah Gilboa

    Turning Stress From a Negative Into a Positive With Dr. Deborah Gilboa

    We often see stress as a negative and do everything in our power to get rid of it. We vilify the people who cause us stress, and this puts leaders in a bad spot. Why? Because you cannot lead without using stress as one of your tools. 
    When your employees become stressed and start feeling loss, distrust, or discomfort, what can you do to curb their fears and help them navigate stress effectively? Resilience expert Dr. G says one of the best things you can do is have empathy, stand to the side, and let the stress reflex happen. 
    Listen to this episode of The Judd Shaw Way Podcast with Judd Shaw featuring Deborah Gilboa, aka “Dr. G,” a board-certified family physician and resilience expert. Dr. G explains the three components of stress management, how to build resilience, and why it’s essential for leaders to have empathy when initiating change in the workplace. 
    In this episode: [0:36] Judd Shaw welcomes his guest, Deborah Gilboa (aka “Dr. G”)[2:12] Dr. G explains how she became a physician — and why she began studying stress[4:31] What is patient resilience?[6:38] Dr. G shares the steps everyone should take when confronted with stress[9:26] Why leaders encounter change resistance from employees — and how to work through it[16:14] The skills that can help you navigate change with intention and purpose[20:07] The three components of stress management: recognition, interrogation, and remembering that you have choices[26:00] What mistakes do most leaders make when initiating change?
    🎙️ Meet Your Host 🎙️Name: Judd B. Shaw
    What he does: Judd founded Judd Shaw Injury Law (JSIL) and serves as the firm’s Brand Chief. He founded the firm on the premise that clients come first. Over the years, the success he attained for his clients helped JSIL grow significantly. Judd’s clients are not just another number to him or his law firm.
    Company: Judd Shaw Injury Law
    Words of wisdom: "At Judd Shaw Injury Law, it’s all about high-quality representation and excellence in client service. Our clients are counting on us to win and the stakes are high. Our endless pursuit for awesomeness through our core values, the ability to WOW our clients, is in our DNA."
    Connect: LinkedIn | Email
    🎙️ Featured Guest 🎙️Name: Deborah Gilboa, MD (aka “Dr. G”)
    Short Bio: Deborah, also known as “Dr. G,” is a board-certified family physician and resilience expert who works with families, educators, executives, and businesses to identify the mindset and strategies to turn stress into an advantage. She is a speaker and leading media personality seen regularly on TODAY, Good Morning America, and The Doctors. Dr. G is also featured frequently in the Washington Post, The New York Times, Huffington Post, and other outlets where she teaches others how to be resilient and “do stress better.”  
    Company: AskDoctorG.com
    Connect: LinkedIn
    🔑 Relevant Resources 🔑“Doing Too Much is Good For You”a href="https://askdoctorg.com/from-stressed-to-resilient/" rel="noopener noreferrer"...

    • 29 min
    The Event of the Year: Trial Lawyers University’s 2022 Conference

    The Event of the Year: Trial Lawyers University’s 2022 Conference

    Every lawyer should continue learning, improving, and honing their skills. What’s on the calendar to help you level up this year? 
    Get ready for one of the most anticipated events of 2022: Trial Lawyers University’s Live Vegas 2022 conference. 
    Dan Ambrose is here to share all of the details, from dates, to speakers, to connection opportunities, with plenty of chances to learn, have fun, and express gratitude to your fellow lawyers. 
    The TLU event is going to feature six lecture tracks and 24 different breakout rooms with over 50 top-ranked trial lawyers in the nation, including Joseph Fried, Rex Parris, and Brian Panish. This conference allows you to choose your own learning track and soak up everything you can from some of the leading experts in the field.
    Listen to this episode of The Judd Shaw Way Podcast with Judd Shaw featuring Dan Ambrose, Co-founder of Trojan Horse Method. Dan shares everything you need to know about the Trial Lawyers University conference, the exciting events that are taking place at the conference, and why attending events like this is valuable for your law career.
    In this episode: [0:36] Judd Shaw introduces his guest, Dan Ambrose[0:50] Dan talks about the big Trial Lawyers University event coming up in October[3:15] How Trial Lawyers University fosters community, joy, and gratitude[6:04] The three legs to a conference: learning, Having fun, and networking[7:49] Dan shares the details of the Trial Lawyers University conference[11:30] The work that Dan put into this upcoming conference
    🎙️ Featured Guest 🎙️Name: Dan Ambrose
    Short Bio: Dan is the Co-founder of Trojan Horse Method. He started out as a criminal defense lawyer in Detroit, Michigan, attending programs such as the National Criminal Defense College, Western Trial Advocacy Institute, and Gerry Spence’s Trial Lawyer’s College. Through 20 years of practice, Dan developed a unique method to help trial lawyers master their skills. With the Trojan Horse workshops, Dan helps lawyers hone both their trial skills and technical skills in a small group setting. 
    Company: Trojan Horse Method — Trial Lawyers University
    Connect: LinkedIn
    🔑 Relevant Resources 🔑TLU Live Vegas 2022TLU On Demand
    This podcast is designed for general information purposes only. Nothing on this podcast should be taken as legal advice for an individual case or situation. This information is not intended to create, and viewing does not constitute, an attorney-client relationship. No aspect of this advertisement has been approved by the Supreme Court. Any results set forth herein are based upon the facts of that particular case and do not represent a promise or guarantee. Those with legal questions should seek the advice of an attorney. 

    • 15 min

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