Wrench Turners Podcast

Mr Joshua Taylor
  • 4.2(5개의 평가)
  • 자동차

Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

  1. 4일 전

    Documentation isn't PAPERWORK, it's PROFIT. Better notes build better careers Wrench Turners Podcast

    Everyone complains about paperwork. The best technicians, advisors, and managers understand something different: documentation isn't paperwork... It's profit. In this episode of the Wrench Turners Podcast, Justin Gonzalez shares his journey from Apple and Lexus to leading warranty support for a growing RV manufacturer. Along the way, he learned that documenting repairs, telling better stories, and proving your value doesn't just improve warranty approvals. It can change your entire career. We discuss: • Why documentation is one of the highest ROI skills in the industry • How selling service starts with understanding the product • The mistakes shops make with onboarding • Lessons from rebuilding a struggling Jaguar Land Rover service department during COVID • How to present your value when asking for a raise • The realities of warranty administration across 24 dealerships • Why taking a moment to reset can make you a better technician and teammate Whether you're a technician, service advisor, foreman, warranty administrator, or service manager, this episode will change how you think about the notes you write every day. Negative Pushes. Positive Pulls. God Bless. j. Follow Justin https://www.linkedin.com/in/justinremotevans/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters: 00:00 Introduction 01:14 Why Automotive? 05:51 Learning The Product 11:28 Onboarding Matters 16:28 Warranty Career Journey 27:50 Documentation Creates Value 38:06 Warranty Mistakes 48:13 Mental Health Matters 53:48 Final Thoughts

  2. 8월 28일

    What Service Managers DON'T know about PROFIT - Pete Fisher CFO on Wrench Turners Podcast

    What’s the biggest expense inside a dealership? According to CFO Pete Fisher, it’s people. Not because people are the problem, but because payroll, compensation, benefits, and personnel costs make up one of the largest pieces of the dealership P&L. In this episode of Wrench Turners Podcast, Pete breaks down dealership finances in a way service managers, fixed ops directors, advisors, and technicians can actually use. We talk about month-end pressure, open ROs, payroll, comp plans, forecasts, gross profit, expenses, and why service advisors need to understand that their job is sales, not order-taking. The biggest takeaway is simple: if expenses are too high, you only have two real options. Cut, or sell more. And in a service department, selling more starts with increasing hours per RO, growing gross profit, and building a team that understands how the business actually works. This is a tactical conversation for anyone in fixed ops who wants to understand the numbers behind the store. The Wrench Turners Podcast is about improving the life, well-being, and productivity of mechanics everywhere. Negative Pushes Positive Pulls God Bless j. Follow Pete https://www.linkedin.com/in/jamie-robinson-1b216b370/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 Intro 01:47 Getting Into Automotive 03:43 Accounting Office Reality 07:15 Month-End Pressure 09:16 Tracking Open ROs 15:47 Payroll Problems 19:12 Do Hard Things 22:18 People Matter Most 29:51 Comp Plans Explained 35:06 Reading The P&L

  3. 8월 21일

    why dealerships lose their best technicians and how to keep them - Nicholas Martin on WTP

    What happens when a dealership develops an exceptional technician but gives them nowhere to go next? Nicholas Martin began his automotive career pushing a broom, cleaning tools, and learning from every technician in the workshop. He eventually became a Mercedes-Benz Certified Diagnostic Technician before moving into OEM technical support and dealer advisory, helping dealerships solve difficult technical and business problems across Australia. In this episode, Nicholas explains why dealerships often lose their best technicians and what leaders can do to keep them. The answer isn’t always more money. Experienced technicians need meaningful progression, greater responsibility, continued development, and opportunities to use their knowledge beyond producing hours in a service bay. Joshua and Nicholas also discuss apprenticeship, mentorship, advanced diagnostics, technical documentation, customer trust, OEM support cases, and the value of using a whiteboard to work through complicated vehicle problems. Nicholas closes with an important reminder for every technician: nobody will advocate for your career more strongly than you will. This conversation is for technicians, shop foremen, service managers, fixed operations leaders, dealer principals, and anyone responsible for developing and retaining automotive talent. Subscribe to the Wrench Turners Podcast for more conversations designed to help technicians live happier, healthier, and more productive lives. Follow Nicholas https://www.linkedin.com/in/nicholas-martin-3779b4249/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 From Apprentice to Advisor 02:31 Falling in Love With Cars 07:38 Learning the Workshop 11:48 Becoming a Diagnostic Technician 16:10 Physics Behind Better Diagnostics 22:48 Why Top Technicians Leave 27:55 Communicating With Technical Support 32:21 Technical Decisions, Business Consequences 42:41 Whiteboarding Difficult Diagnoses 46:58 Advocate for Your Career

  4. 8월 14일

    He wanted to quit, so he became world #2 - Jamie Robinson on Wrench Turners Podcast

    Jamie Robinson almost left the trade in his first year. He hated it. He felt like he wasn’t good enough. He wanted out. Then everything changed. Jamie found the right people. He asked for help. He chased the hard jobs. He learned diagnostics. He got better one day at a time. Years later, he won the UK skills contest and went to Seoul to compete for Hyundai on the world stage. He finished second in the world. This episode is about what happens when a young tech is almost pushed out of the trade, but keeps going anyway. We talk about bad first years, shop culture, mentors, foremen, apprentices, diagnostics, and why the best techs slow down before they speed up. Jamie's best advice is simple: Don't be too proud to seek guidance. The Wrench Turners Podcast is about improving the life, well-being, and productivity of mechanics everywhere. Negative Pushes Positive Pulls God Bless j. Follow Jamie https://www.linkedin.com/in/jamie-robinson-1b216b370/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 00:00 Meet Jamie Robinson 00:53 First Year Was Brutal 03:39 Building Or Bullying 04:42 Protecting Young Apprentices 09:33 From Tires To World #2 15:30 Slow Down To Win 18:28 Diagnose Before Touching Cars 23:21 Notes Get Techs Paid 28:29 Using Pain As Fuel 37:12 Seek Guidance

  5. 8월 13일

    What great shops do DIFFERENTLY - Earned Influence S4E3

    What separates a great shop from everybody else? Patty Ruggia has spent years seeing dealerships from the recruiting side. Jade Price sees the industry from inside the workshop. Their answers point back to the same things: leadership, recognition, communication, customer experience, and the culture created inside the shop. We also get into why constantly correcting people can destroy trust, why great shops make customers feel like part of the community, and how the attitude of one leader can spread through an entire team. What did the best shop you’ve ever worked in do differently? Drop it in the comments. Negative Pushes. Positive Pulls. God Bless. j. Featuring: Patty Ruggia https://www.linkedin.com/in/patty-ruggia-07913863/ https://www.linkedin.com/company/autocanada Jade Price https://www.linkedin.com/in/jade-price-4675016b/ https://www.instagram.com/theautomotivecapture/ https://www.tiktok.com/@theautomotivecapture Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Season 4 Finale 01:05 What Great Shops Do 02:08 Leadership Starts at Top 03:42 Praise Before Criticism 06:49 Make Customers Feel Welcome 08:49 Your Shop Has a Vibe 09:57 Leadership That Spreads 11:47 Negative Culture Costs 12:27 The Biggest Change 13:28 Closing Season 4

  6. 8월 12일 ·  보너스

    What’s actually getting BETTER in Automotive? - Earned Influence S4E2

    We spend a lot of time talking about what’s wrong with the automotive industry. So Jade Price asked a different question: What’s actually gotten better? Patty Ruggia talks about the growth of dealership support teams and the increased respect being given to technician education. Jade shares what she’s seen from more women entering the trade and how social media has created a much bigger community of technicians willing to help, share knowledge, and support each other. And the conversation eventually comes back to something simple: Maybe we need to spend a little more time recognizing what’s improving. What’s the biggest positive change YOU’VE seen in automotive? Drop it in the comments. Negative Pushes. Positive Pulls. God Bless. j. Featuring: Patty Ruggia https://www.linkedin.com/in/patty-ruggia-07913863/ https://www.linkedin.com/company/autocanada Jade Price https://www.linkedin.com/in/jade-price-4675016b/ https://www.instagram.com/theautomotivecapture/ https://www.tiktok.com/@theautomotivecapture Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Welcome to Earned Influence 00:50 What’s Getting Better? 01:29 Better Dealership Support 03:36 Supporting Technician Education 06:25 More Women in Automotive 07:26 Mechanics Helping Mechanics 08:40 Looking for the Positive 11:14 Change Your Mindset 11:53 Final Thoughts

  7. 8월 11일 ·  보너스

    We keep promoting Technicians who were NEVER taught to LEAD - Earned Influence S4E1

    Being the best technician in the shop doesn't automatically make someone ready to lead it. But across the "we fix things" industries, that's often exactly how shop foremen are chosen. They're great diagnosticians. They're productive. They're experienced. They know the vehicles. Then one day they're responsible for leading people. In this episode of Earned Influence, Patty Ruggia, Jade Price, and Joshua Taylor dig into what actually separates a technically capable shop foreman from an effective leader. We talk about why communication matters just as much as diagnostic ability, why empathy should be treated as an operational tool, how trust is earned through action, the importance of one-on-one conversations, and why the difference between saying “my team” and “our team” might matter more than you think. Jade also shares a personal example of what happened when a leader took the time to listen, understand what she was dealing with, and create an environment where the rest of the shop supported her too. The question isn't whether your shop foreman can fix the hardest car in the building. It's whether anyone ever taught them how to lead the people fixing them. This is Earned Influence on The Wrench Turners Podcast. Send this episode to a service manager, shop foremen, advisor, technician, or fixed-operations leader who wants their departments to work better together. Negative pushes. Positive pulls. God Bless j. Featuring: Patty Ruggia https://www.linkedin.com/in/patty-ruggia-07913863/ https://www.linkedin.com/company/autocanada Jade Price https://www.linkedin.com/in/jade-price-4675016b/ https://www.instagram.com/theautomotivecapture/ https://www.tiktok.com/@theautomotivecapture Hosted by Joshua Taylor Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Chapters 00:00 Earned Influence 01:11 Are Soft Skills Operational Tools? 03:49 You Can't Checklist Leadership 06:55 Trust Is Earned Through Action 09:12 Leaders Have to Listen 12:43 Why Foremen Get Promoted 16:20 Communication Reveals Priorities 19:04 “My Team” vs “Our Team” 21:06 The Words Leaders Use 23:31 Humans Are Complicated 24:41 Teaching Foremen to Lead 26:15 Are We Training Leaders?

  8. 8월 10일 ·  보너스

    More Tools, Worse Service: Are Service Advisors Overloaded? | 10 Mill Mastery

    Dealerships have added BDCs, technician videos, digital inspections, AI, warranty processes, new software, and more administrative responsibilities. So why does the customer experience often feel the same—or even worse? In this Ten Mil Mastery conversation, Marshall, Josh Arnold, Brent Osmond, and Joshua Taylor compare automotive and heavy-duty service departments, examine how the service advisor role has changed, and discuss the administrative work increasingly being pushed onto technicians. The problem may not be the technology itself. The problem is adding tools without delivering the training, expectations, leadership, and measurement required to use them successfully. The practical takeaway for dealers is straightforward: Map every task your advisors and technicians perform. Separate customer relationship work from purely administrative work. Train each process clearly. Measure whether the process improves communication, productivity, customer satisfaction, and profitability. Every new tool should make it easier for your people to care for the customer. It shouldn’t simply become another task they’re expected to manage. What’s one process in your store that has become more complicated than it needs to be? Leave it in the comments and join the conversation. Subscribe for more conversations about technicians, leadership, fixed operations, and the people responsible for keeping the world moving. Negative Pushes Positive Pulls God Bless j. Follow Brent Osmond: https://www.linkedin.com/in/brent-osmond-7b8302149/ Dynamic Diesel Solutions https://www.linkedin.com/company/dynamic-diesel-solutions-canada/posts/?feedView=all Follow Marshall Sheldon https://www.linkedin.com/in/marshall-sheldon-981349176/ Briggs Industrial Solutions https://www.linkedin.com/company/briggs-industrial-solutions/ Follow Josh Arnold https://www.linkedin.com/in/josh-arnold-%F0%9F%A7%B0-aa249b349/ Continental Automotive Group https://www.linkedin.com/company/continentalautomotivegroup ⚠️ Disclaimer: I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence. Listen to The Wrench Turners Podcast: Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45eb Instagram: https://www.instagram.com/mrjoshuataylor/ LinkedIn: https://www.linkedin.com/in/mrjtaylor/ Chapters 0:00 The advisor role changes 3:34 Should administration be separated? 5:22 More tools, worse results 6:23 Has service gone backwards? 6:55 Automotive versus heavy duty 7:37 The service mindset 8:58 Why customer trust matters 10:21 How dealers can improve

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Content for Mechanics to live a happier, healthier, more productive life as a Mechanic. Check YouTube for more content: Wrench Turners Podcast on YouTube. Businesses interested in Sponsoring the show, please reach out to me via Linkedin. Wrench Turners on LinkedIn Remember, Negative Pushes, Positive Pulls, and Always clean your toys before you put them away. j.

정보

  • 제작진
    Mr Joshua Taylor
  • 방송 연도
    2022년 - 2026년
  • 에피소드
    205
  • 등급
    무삭제판
  • 저작권
    © Mr Joshua Taylor
  • 웹사이트 보기
    Wrench Turners Podcast

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