You Herd It Here

Kassie Meiler

You Herd It Here is the GOAT-to podcast for social media, powered by GOAT Social Media and hosted by Kassie Meiler. Whether you're building a brand, scaling a business, or just here for the juicy marketing tea, this podcast delivers real talk, expert insights, and behind-the-scenes strategy from the digital world. Each episode is packed with practical tips, trending topics, and a little sass to keep it fun.

  1. 1h ago

    Episode 59 - When Brands Put Their Foot in Their Mouth - 3 Social Media Crises We Need to Talk About

    What happens when the brand response becomes a bigger problem than the original controversy? 👀 In Episode 59 of You Herd It Here, Kassie and Sofia are breaking down three recent social media crises involving very different businesses: Lovesac, Good Good Golf + Callaway, and a small Florida bakery called Homemade Haven. First, they unpack how Lovesac's response to comedian Deric Cahill's viral couch assembly videos turned a funny customer experience into backlash against the brand. Then, they look at the controversial Good Good Golf + Callaway campaign and ask the question every marketer was probably thinking: How did this make it through the approval process? Finally, they break down how a misunderstanding over a $4 cake pop turned into a reputation problem for Homemade Haven after the business took the dispute to social media and continued responding after the customer tried to make things right. Along the way, Kassie and Sofia discuss crisis communication, rage bait, approval processes, influencer partnerships, emotional responses from business owners, when brands should apologize, and when the best social media strategy might simply be knowing when not to post. Because as Kassie puts it: “The original mistake doesn't always create the crisis. Sometimes the response creates the crisis.” 🎧 Subscribe and follow @youherditherepodcast for more conversations around social media, marketing, branding, and business.

    Episode 59 - When Brands Put Their Foot in Their Mouth - 3 Social Media Crises We Need to Talk About

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About

You Herd It Here is the GOAT-to podcast for social media, powered by GOAT Social Media and hosted by Kassie Meiler. Whether you're building a brand, scaling a business, or just here for the juicy marketing tea, this podcast delivers real talk, expert insights, and behind-the-scenes strategy from the digital world. Each episode is packed with practical tips, trending topics, and a little sass to keep it fun.