Zevo Talks

Zevo Health

Monthly chats with thought leaders, risk-takers and great people making change.

  1. AI Red Teaming: Protecting Performance Without Sacrificing People

    ١٨ مارس

    AI Red Teaming: Protecting Performance Without Sacrificing People

    As generative AI continues to scale, ensuring these systems are safe and resistant to misuse has become a critical priority. One of the key methods used to achieve this is AI red teaming — a process where individuals actively test systems by simulating harmful or high-risk scenarios. In this episode, we explore what AI red teaming involves in practice and why it plays such an important role in protecting users. We also unpack how this work differs from traditional content moderation, shifting from passive exposure to the active creation of harmful prompts in order to identify system vulnerabilities. The conversation goes beyond the technical aspects to focus on the human impact of this work. Red teamers are often required to adopt “bad actor” roles, which can introduce unique psychological and cognitive challenges. We discuss how this can affect identity, emotional wellbeing, and performance over time, as well as the concept of creative fatigue and sustained cognitive load. Finally, we explore what organizations can do to better support the people performing this work. From recruitment and role design to training, de-rolling techniques, and psychological safety, this episode highlights the importance of taking a proactive approach to wellbeing.

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  2. ٢٥ فبراير

    Pressure without pause: What Q4 revealed about high-pressure environments

    High pressure work is changing. In Q4, we saw a shift from disruption and adjustment toward something more subtle but more significant: reduced psychological safety under sustained performance pressure. Across industries, teams are navigating geopolitical instability, organizational change, automation, and intensified evaluation cycles. Pressure is no longer episodic. It is continuous. And when pressure does not pause, behavior changes. In this webinar recording, we unpack four consolidated themes that emerged from our Q4 insights, exploring what they mean for performance, engagement, and long term resilience in high pressure environments.

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  3. Driving Results Through Wellbeing Partnerships: Behind the Scenes with a Leading T&S BPO

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    Driving Results Through Wellbeing Partnerships: Behind the Scenes with a Leading T&S BPO

    Speakers: Dr Michelle Teo, Sharon Nannetti (Global Services Delivery Director, Zevo Health), and Melanie Baxter (Global Wellbeing Director, Alorica). Join us for a podcast-style conversation exploring what happens when organizations, wellbeing providers, and frontline employees work together to co-create meaningful mental health support. Through lived experience, clinical insight, and operational delivery, our speakers share what makes a true partnership work in high-pressure Trust & Safety environments and what to avoid. Key takeaways: How shared ownership leads to better wellbeing outcomesThe role of moderator feedback in shaping effective supportWhy one-size-fits-all models fall short in global T&SHow to measure impact beyond attendance and uptakeThe importance of trust and cultural alignment in delivery

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  4. ٢٦‏/٠٦‏/٢٠٢٤

    The Psychosocial Impact: Mental Health Considerations for Moderators

    In this month’s insightful episode of Zevo Talks, Colm Lannon-Boran, Graduate Research Assistant at Zevo Health, joins our host, Dr. Michelle Teo, Clinical Director for Zevo Health, to discover mental health considerations for Content Moderators.

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    Moderator Resilience: Supporting Trust and Safety teams through war time

    In this month’s insightful episode of Zevo Talks, we are joined by Shauna Farrell, Digital Therapy Clinical Lead, and our host, Dr. Michelle Teo, Clinical Director for Zevo Health to Supporting Trust and Safety teams through war time.

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    Inside the Role: What It Means to Be a Wellbeing Expert in Content Moderation

    In this month’s enlightening episode of Zevo Talks, we are joined by Ann Gleeson, Psychological Wellbeing Practitioner, and our host, Dr. Michelle Teo, Clinical Director for Zevo Health to explore what it looks like to be a Wellbeing Expert in the area of Content Moderation.

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    The Story Behind the Screen: Life as a Content Moderator

    This month we are joined by Alexandra Koptyaeva, she has worked as a Content Moderator and now is Trust and Safety Lead at Heyday. Alexandra has experience of working across different markets and different social norms in relation to accessing mental health support.

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    Digital Human Rights: Safeguarding Users in the Era of Content Moderation

    Join Dr. Michelle Teo and Dr. Pamela Lennon as they discuss the evolving digital landscape and the imperative need to protect online users and Content Moderators. They highlight Content Moderators' role in filtering harmful material and stress the need for psychological support.

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Monthly chats with thought leaders, risk-takers and great people making change.

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    ٢٠٢٥ - ٢٠٢٦
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