OPERATORS

OPERATORS

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.

  1. 14 GIỜ TRƯỚC

    How Ecommerce Brands Can Fund Growth: Winning DTC Math

    What happens when your bank promises you $20 million, strings you along for a year, and then rips it all away the same week you need it most?   Sean Frank (CEO, Ridge) and Matt Bertulli (CEO, Pela Case & Lomi) sit down with Curtis Matsko (CEO, Portland Leather Goods) for a raw conversation about how ecommerce brands fund growth.  Curtis shares one of the most gut-punch founder stories in Operators history. Wells Fargo promised him a $20–25M line of credit, demanded $2M back overnight, and nearly killed Portland Leather Goods at the exact moment he had ~$14M tied up in a brand expansion. He survived a year of not paying suppliers, negotiating week-to-week, and somehow came out more profitable than before. The three dig into the real math of affording growth without investors. Why it’s “impossible, but you have to do it anyway,” how supplier relationships are the single best source of working capital leverage, and why the cash conversion cycle will break your business if your margins aren’t right.   They close with one of the most important warnings for early operators — stop counting revenue, start counting what’s left.  Powered By  Fulfil  https://bit.ly/3pAp2vu  Saras Analytics  https://bit.ly/9OP-Ytdesc Aftersell  https://9ops.co/4i3bb5 Postscript  https://9ops.co/postscript Richpanel  https://9ops.co/richpanel Northbeam  https://www.northbeam.io/ Operators Newsletter  https://9operators.com/

    1 giờ 7 phút
  2. 25 THG 3

    Why This CEO Is Building His Own SaaS Killer: Amit RG (RichPanel)

    What happens when the founder of a software company admits his own product is a sinking ship — and doubles down anyway? Sean Frank (CEO, Ridge) and Matt Bertulli (CEO, Pela Case & Lomi) sit down with Amit RG (CEO, RichPanel) for a conversation about AI agents, the death of traditional SaaS, and what it means for ecommerce operators building teams right now. Amit doesn’t sugarcoat it. He’s walked through the five stages of grief about his own business, come out the other side, and is now betting that moving faster than the disruption is the only play.  The three dig into Dario’s AI phases and what they mean for your tech stack, why customer service reps will be the first wave of AI-driven displacement, and how Sean frames every job — from Philippines call centers to legal firms — as a token problem waiting to be solved cheaper. They debate token-based pricing versus per-ticket models, explore what happens to platforms like Klaviyo in an agent-to-agent economy, and make the case that consumer brands may be the last ones standing while SaaS and services absorb the first hit. Amit closes with RichPanel’s new returns portal, already live with 31 brands, and Sean puts $10,000 on the line in a charity bet. Powered By Fulfil https://bit.ly/3pAp2vu Northbeam https://www.northbeam.io/ Saras Analytics https://bit.ly/9OP-Ytdesc Aftersell https://9ops.co/4i3bb5 Postscript https://9ops.co/postscript Richpanel https://9ops.co/richpanel Operators Newsletter https://9operators.com/

    1 giờ 10 phút
  3. 18 THG 3

    How Matt Orlić Lost It All, Built a Skincare Empire & Found Meaning

    “The difference between authentic money and inauthentic money is that it has some kind of inherent meaning to it.”  Sean Frank (CEO of Ridge) and Matt Bertulli (CEO of Pela Case and Lomi) sit down with Matt Orlić — Co-Founder of Qure Skincare and founder of Ecomm Architects. Together, they trace one of the most unconventional paths in ecommerce. From losing 80% of his net worth at 25 to reverse-engineering the habits of successful founders, Orlić’s story is a masterclass in resilience and reinvention.  The conversation covers how Qure scaled toward nine figures by building distinctly designed, clinically inspired products and pairing them with a sophisticated influencer strategy. They dig into the “spherical scaling system” Orlić developed for creative angles and awareness-level ad spend, why building on someone else’s land is a risk worth managing rather than avoiding, and how coaching 150 ecommerce brands gave him something money never could.  Orlić also unpacks the messy realities of TikTok Shop, bootstrapping globally without access to institutional capital, and why focus — ruthless, unglamorous focus on one thing — was the single biggest unlock in his career.  Connect with Matt Orlić  https://youtu.be/rX-bqR3deNk?si=bZQXYRYsqvYP8uci  www.ecommarchitect.com Powered By Fulfil https://bit.ly/3pAp2vu Aftersell https://9ops.co/4i3bb5 Richpanel https://9ops.co/richpanel Northbeam https://www.northbeam.io/ Saras Analytics https://bit.ly/9OP-Ytdesc Postscript https://9ops.co/postscript Operators Newsletter https://9operators.com/

    1 giờ 6 phút

Giới Thiệu

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.

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