86 Opinions

The Digital Chef

Welcome to 86 Opinions, the unapologetic marketing and strategy podcast built for restaurant and food truck owners who are tired of the noise, the gimmicks, and the guesswork. Hosted by The Digital Chef himself, Doug Maxon, this show cuts through the chaos and serves up real strategy — no fluff, no filters, just facts that fill seats. Doug’s been in your shoes — long days, short margins, and that constant grind of trying to keep a kitchen running and a business growing. He’s taken those hard-learned lessons from running restaurants and food trucks and turned them into a playbook for the modern food entrepreneur. Now, he’s bringing that playbook straight to the mic. Each episode of 86 Opinions delivers a raw, real-world look at what it actually takes to build, brand, and scale a food business in today’s digital world. You won’t hear cookie-cutter marketing talk or generic advice that doesn’t apply to the industry — just powerful insights built around The Digital Chef’s ABCs of Restaurant Marketing Framework: A: Acquire Social Trust — How to get more 5-star reviews, build your Google presence, and turn reputation into revenue.B: Build Brand Identity — How to craft content that’s scroll-stopping, story-driven, and makes people crave what you do.C: Customer Acquisition & Retention — How to use automation, ads, and AI to bring guests back again and again.This isn’t about being the loudest restaurant on social media — it’s about being the smartest. Doug breaks down everything from modern marketing systems and reputation management to AI-driven tools, loyalty programs, and storytelling that sells. And yes — he’ll challenge you to think differently. To question the outdated marketing tactics that no longer work. To stop blaming “the algorithm” and start building systems that can run even when you’re not in the kitchen. You’ll learn how to: Turn your reviews into marketing gold.Build a social media presence that actually drives foot traffic.Automate your customer follow-ups like a pro.Understand the psychology behind menu engineering, brand identity, and local SEO.Stay ahead of the curve with AI, automation, and data-driven decision-making.86 Opinions isn’t just a podcast — it’s your weekly strategy session. Your behind-the-line masterclass in how to survive, scale, and dominate the modern food business. Every episode is short, punchy, and packed with practical tactics you can put to work today. If you’re running a restaurant, food truck, coffee shop, or bar and you’ve ever thought, “There’s gotta be a better way to market this place,” — this is it. This is where you’ll find that better way. So grab your coffee (or your cold brew), step out of the kitchen for 15 minutes, and tune in. Because success in this industry isn’t about luck — it’s about systems, strategy, and showing up. 🔥 What You’ll Get: Actionable restaurant marketing strategies that actually work.Unfiltered takes on branding, automation, and digital growth.Real talk from someone who’s lived it — not just studied it.Occasional guest features from the people pushing the industry forward.🎯 Why You’ll Love It:You won’t find another podcast that speaks the language of the restaurant world and understands the digital battlefield like this one. 86 Opinions blends chef grit with marketing precision — it’s where culinary hustle meets digital strategy.

Episodes

  1. 2 DAYS AGO

    Ep 9: Adapt or Die: What Restaurant Suppliers See That Owners Miss w/Jason Davis

    Summary In this episode of 86 Opinions, host The Digital Chef engages with Jason Davis from Plate It Up, who shares his extensive experience in the restaurant industry. Starting as a chef, Jason discusses his journey through various roles, including food service distribution, and highlights the importance of passion in the culinary world. He emphasizes the elegance of Hispanic cuisine, the significance of adapting to industry trends, and the necessity for restaurant owners to leverage social media for visibility and customer engagement. Jason also shares insights on menu management, the impact of delivery services, and the importance of creating a unique dining experience that resonates with customers. Throughout the conversation, Jason provides valuable advice for restaurant owners, stressing the need to focus on quality food and exceptional service. He discusses the challenges of maintaining a successful restaurant in today's fast-paced environment and encourages owners to embrace change and innovation. The episode concludes with Jason's philosophy of asking "Why not?" as a way to inspire creativity and growth in the culinary field, reminding listeners that adapting to new trends and technologies is essential for success in the restaurant industry. Takeaways "The passion I have for food... translated me into getting to go work in food service distribution." "If you try it that way, you're gonna fail." "You have to adapt to what's in front of you or the times are gonna pass you by." "Why not?" is a question that can push you to try new things. "Food and people are the two pillars that define a good restaurant." Titles Why Not? Embracing Change in the Restaurant Industry From Chef to Distributor: Jason Davis on Culinary Passion Sound bites "The passion I have for food... translated me into getting to go work in food service distribution." "If you try it that way, you're gonna fail." "You have to adapt to what's in front of you or the times are gonna pass you by." Chapters 00:00 Introduction to Jason Davis and His Journey 02:04 Passion for Hispanic Cuisine 03:33 Transitioning from Chef to Supply Chain 06:48 Mindset Shift in the Restaurant Industry 07:55 Current Trends in the Restaurant World 10:52 The Importance of Menu Management 12:46 The Role of Food and People in Restaurant Success 14:57 Understanding Market Preferences 20:29 Leveraging Social Media for Success 25:19 Consistency and Overcoming Insecurities 28:34 The Importance of Ambiance and Food Quality 29:31 Systems in Successful Restaurants 32:17 The Impact of Third-Party Delivery Services 35:12 Adapting to the New Dining Landscape 39:52 The Future of Restaurant Delivery 42:55 Creating Unique Menu Items 46:46 The Philosophy of 'Why Not?' Keywords restaurant industry, food service, culinary trends, social media marketing, Hispanic cuisine, restaurant management, delivery services, customer experience, menu optimization, food distribution

    54 min
  2. 12 JAN

    Ep 8: Building Brand Identity - Why Being “Good” Isn’t Enough Anymore

    Summary In this episode, The Digital Chef discusses the critical importance of brand identity for restaurants and food trucks as they head into 2026. He emphasizes that simply being good is no longer sufficient; businesses must build a strong brand that resonates with customers. The conversation covers the significance of storytelling, social media presence, and the core pillars of brand identity, including brand voice and visual consistency. The Digital Chef also highlights common branding mistakes and offers actionable strategies for building a memorable brand that stands out in a saturated market. Takeaways Just being good isn't enough anymore; brands need to resonate. Brand identity goes beyond logos; it's about reputation. Storytelling is crucial for building brand loyalty. Customers need to see your brand multiple times before visiting. Organic social media is a powerful tool for visibility. Consistency in brand voice builds trust with customers. Visual consistency is key to a strong brand identity. Avoid chaos in branding; it does not convert. Brands should control their narrative to avoid negative perceptions. Customers will defend brands they trust and resonate with. Titles Building a Brand That Resonates in 2026 The Power of Storytelling in Restaurant Branding Sound bites "Customers have too many options." "Organic social media is free." "Chaos does not convert." Chapters 00:00 The Importance of Brand Identity in 2026 02:53 Building Brand Loyalty and Trust 05:43 The Role of Social Media in Brand Awareness 09:04 Core Pillars of Restaurant Brand Identity 14:52 Avoiding Common Branding Mistakes 18:32 Taking Control of Your Brand Narrative 22:21 Practical Steps to Build Your Brand Identity 26:06 The Future of Branding in the Restaurant Industry Keywords restaurant branding, brand identity, social media marketing, customer loyalty, storytelling, brand voice, visual consistency, marketing strategy, food industry, digital marketing

    30 min
  3. 16/12/2025

    Ep 7: Acquiring Social Trust

    Summary In this episode of 86 Opinions, The Digital Chef discusses the critical importance of acquiring social trust for restaurants as we approach 2026. He emphasizes that social trust is the new currency for brands, particularly in the food industry, where online presence and reputation can make or break customer acquisition. The conversation covers strategies for building social trust through online reviews, enhancing review velocity, leveraging user-generated content, and understanding the role of AI in shaping customer perceptions. The episode concludes with a call to action for restaurant owners to prioritize their digital reputation to survive in a competitive market. Takeaways Acquiring social trust is essential for restaurant success. Social trust is the modern equivalent of word of mouth. Online reviews significantly impact customer decisions. High review velocity boosts visibility in search results. Engaging with customers post-visit can enhance review rates. User-generated content amplifies brand trust. Creating photogenic moments encourages social sharing. Consistency in online presence is crucial for credibility. AI plays a key role in determining brand visibility. Social trust is vital for survival in the competitive food industry. Titles Building Social Trust: The Key to Restaurant Success Navigating the Digital Landscape: Trust in 2026 Sound bites "Social trust is the modern day word of mouth." "User-generated content is trust on steroids." "Clean branding builds trust." Chapters 00:00 The Importance of Social Trust in Restaurants 02:55 Building Trust Through Online Reviews 09:57 Enhancing Review Velocity and Customer Engagement 16:28 User-Generated Content: The New Word of Mouth 23:02 The Role of AI in Establishing Trust 29:13 Social Trust: The New Table Stakes for Survival Keywords social trust, restaurant marketing, customer acquisition, online reviews, user-generated content, AI in marketing, brand identity, customer retention, digital reputation, food industry

    29 min
  4. 08/12/2025

    Ep 6: Fire & Smoke BBQ w/Mikey Kay

    In this engaging conversation, Mikey Kay, founder of Fire and Smoke Barbecue, shares his journey from starting as a pop-up in Chicago to establishing a successful food truck in St. Augustine, Florida. He discusses the challenges of pricing, branding, and the importance of community collaborations, particularly with local breweries. Mikey emphasizes the significance of creating unique flavors through his own rubs and sauces, and how technology, including AI, plays a role in optimizing his business. He offers valuable insights for aspiring food truck owners, highlighting the need for passion and the lessons learned from failures in the food industry. Takeaways Fire and Smoke started as a pop-up in 2017. Pricing and perceived value are crucial for success. Collaborating with local breweries can enhance brand visibility. Creating unique flavors through house-made seasonings is essential. Navigating food truck regulations can be challenging. The move to St. Augustine was strategic for family and business. AI can optimize menu and marketing strategies. Passion for feeding others is key to success in the food industry. Learning from failures is more valuable than successes. Catering can be a lucrative aspect of a food truck business. Titles From Pop-Ups to Food Truck Success: The Fire and Smoke Journey Building a Barbecue Brand: Lessons from Mikey Kay Sound bites "Barbecue's a hell of a drug." "Pricing was a big thing." "We're not for everybody's budget." Chapters 00:00 The Birth of Fire and Smoke Barbecue 04:50 From Pop-Ups to Brand Recognition 09:52 Pricing Strategies and Value Perception 14:52 Collaborations and Community Engagement 19:45 Transitioning to St. Augustine 24:25 Marketing and Technology in the Food Industry 36:02 The Role of AI in Menu Optimization 38:13 Customer Engagement and Nurturing Strategies 41:13 The Impact of SMS Marketing 42:06 AI in Food Photography: A Double-Edged Sword 47:11 Embracing AI for Business Efficiency 50:24 The Reality of Starting a Food Truck Business 53:23 Learning from Mistakes in Business 56:43 Branding and Catering in the Food Truck Industry Keywords barbecue, food truck, entrepreneurship, branding, marketing, collaboration, AI, catering, pricing, community

    59 min
  5. 02/12/2025

    Ep 5: The Digital Chef Origin

    In this conversation, The Digital Chef discusses the critical importance of capturing customer data and understanding key metrics in the restaurant industry. He emphasizes the cost-effectiveness of retaining existing customers compared to acquiring new ones, highlighting a common oversight among restaurant owners. The discussion transitions into the necessity of digital transformation and branding, illustrating how these elements are essential for building a successful business rather than merely serving food. Takeaways The importance of capturing data on customers. Knowing the cost of acquiring vs. retaining customers. It's cheaper to retain customers than to acquire new ones. Many restaurant owners focus solely on new customer acquisition. Following up with existing customers is often neglected. Branding is crucial for business success. Digital transformation is essential in the restaurant industry. Building a brand goes beyond just serving food. Social media engagement is not enough for customer retention. Owning a business requires a shift in mindset. Titles Transforming Customer Relationships in Restaurants The Cost of Customer Acquisition vs. Retention Sound bites "It was cheaper to retain customers than acquire new ones." "We're still just focused on trying to get new customers." "We realized that we were going into a complete digital transformation." Chapters 00:00 The Birth of a Culinary Journey 01:07 Rebranding and Shifting Focus: A New Direction Keywords customer data, retention, restaurant business, digital transformation, branding

    29 min
  6. 25/11/2025

    Ep 4: Restaurant Marketing w/Court Allam - Restaurant Marketing University

    In this episode, The Digital Chef interviews Court Allam, a restaurant marketing expert, discussing the evolving landscape of restaurant marketing in 2025. They explore the importance of user-generated content, influencer marketing, and the role of automation in driving customer engagement. Court emphasizes the need for restaurants to have a marketing game plan, leverage loyalty programs, and balance organic and paid media strategies. The conversation also touches on the impact of AI on the industry and the significance of maintaining a strong Google Business Profile. takeaways User-generated content is a powerful marketing tool.Influencer marketing can provide a better ROI than traditional ads.Restaurants should focus on building a customer database.Marketing automation helps streamline customer engagement.Loyalty programs can drive repeat business effectively.Balancing organic and paid media is crucial for success.Google Business Profile is essential for local SEO.AI will continue to shape the future of restaurant marketing.Planning ahead can prevent last-minute marketing chaos.Showcasing people in your restaurant can enhance engagement.titles Revolutionizing Restaurant Marketing in 2025Harnessing the Power of Influencer MarketingSound Bites "TikTok is a gold mine for content.""You need a game plan for marketing.""Stay ahead of marketing trends."Chapters 00:00Introduction to Restaurant Marketing Insights 02:15The Power of User-Generated Content 04:45Influencer Marketing Dynamics 07:46The Role of Automation in Restaurant Marketing 11:45Leveraging Loyalty Programs for Customer Retention 15:23Balancing Organic and Paid Media Strategies 17:42Understanding the Importance of Local Marketing 22:22The Future of AI in Restaurant Marketing 25:34The Importance of Branding in Restaurants 29:35Common Marketing Mistakes to Avoid 33:53The Future of Restaurant Marketing and AI 39:32Planning Ahead: The Key to Successful Marketing 44:16Resources for Restaurant Owners keywordsrestaurant marketing, influencer marketing, user-generated content, marketing automation, customer loyalty, social media strategy, Google Business Profile, AI in restaurants, marketing mistakes, restaurant industry trends

    47 min
  7. 18/11/2025

    Ep 3: The ABC's of Restaurant Marketing

    Summary In this episode of the 86 Opinions podcast, The Digital Chef discusses essential marketing strategies for restaurants and food trucks as they navigate the challenges of 2025 and beyond. Emphasizing the importance of implementing software and systems, he highlights the need for acquiring social trust, building brand identity, and focusing on customer acquisition and retention. The conversation also touches on the significance of grassroots marketing and adapting to the evolving landscape of customer engagement. Takeaways We have to start putting some software and some systems behind things. The cost of goods in the restaurant industry has just skyrocketed. Acquiring social trust and getting that word of mouth dialed in online is paramount. Building a brand is definitely the difference between owning your business and owning a job. Organic social media is absolutely free. Consistency, consistency, consistency. I don't think I can speak enough about consistency. You have to be prepared, ready, and stop winging it. You pretty much have a customer for life. We need to start paying attention to trends. You need to be doing both. Titles Navigating Restaurant Marketing in 2025 Building a Strong Brand Identity Sound bites "Organic social media is absolutely free." "You pretty much have a customer for life." "You need to be doing both." Chapters 00:00 Navigating the Restaurant Landscape in 2025 06:56 Building Brand Identity and Social Trust 11:34 Customer Acquisition and Retention Strategies 17:14 The Importance of Grassroots Marketing Keywords restaurant marketing, food truck marketing, customer retention, brand identity, social media strategies, AI in marketing, grassroots marketing, customer acquisition, online reviews, marketing systems

    18 min
  8. 10/11/2025

    Ep 2: Waffle Stix: A Unique Food Truck Journey

    In this engaging conversation, Keith Wright, owner of Waffle Sticks, shares his journey in the food truck industry, discussing the evolution of his unique concept, the importance of customer feedback, and the challenges of running a food truck. He emphasizes the significance of simplicity in operations, creating a memorable customer experience, and the need for collaboration among food vendors. Keith also highlights the impact of technology and marketing strategies on business growth, while advocating for adaptability in pricing and service to meet customer expectations. Takeaways The food truck industry is physically demanding and requires significant preparation. Customer feedback is crucial for sustaining a food business. Simplicity in menu and operations can lead to greater efficiency. Creating an enjoyable experience for customers is key to success. Delegating responsibilities allows for business growth and employee empowerment. The food truck industry is evolving with more regulations and competition. Marketing and branding are essential for visibility and customer engagement. Perceived value affects pricing strategies and customer satisfaction. Collaboration among food vendors can lead to mutual success. Technology, including AI, can enhance business operations and marketing efforts. Titles Waffle Sticks: A Unique Food Truck Journey Creating Joy Through Food: The Waffle Stick Experience Sound bites "This is a brilliant idea!" "AI is changing everything!" "We need to be flexible!" Chapters 00:00 The Journey of a Food Truck Entrepreneur 03:01 Innovating with Waffle Sticks 05:55 Creating Unique Customer Experiences 09:04 Simplifying Operations for Success 11:58 The Importance of Team Dynamics 15:07 Adapting to Industry Changes 17:55 Understanding Perceived Value in Pricing 25:02 Collaboration Over Competition 30:12 Harnessing AI for Business Growth 34:58 Understanding the Business of Food Trucks 39:07 Disrupting the Market with Value Pricing Keywords food truck, waffle sticks, entrepreneurship, customer experience, food industry, marketing, business growth, community engagement, food trends, technology in food business Summary

    41 min
  9. 05/11/2025

    Ep 1: Welcome to 86 Opinions

    Welcome to the very first episode of 86 Opinions — the no-BS podcast built for restaurant and food truck owners who are tired of the noise and ready to start running on strategy. In this debut episode, The Digital Chef (Doug Maxon) lays the foundation for what this show is all about — real talk, real strategy, and real systems that help food entrepreneurs fill more seats, earn more five-star reviews, and finally get their time back. Doug breaks down what “86” really means in the restaurant world — when something’s gone, it’s 86’d. And that’s exactly what this podcast is here to do: 86 the opinions, excuses, and outdated tactics that are holding food business owners back. You’ll learn where this whole idea came from, how Doug went from running food trucks and restaurants to building White Bus Media and The American StrEatz, and why this next step — 86 Opinions — is about giving every owner a front-row seat to the kind of marketing insights that actually move the needle. This isn’t a highlight reel or a motivational speech. It’s a behind-the-line, after-hours conversation about what it really takes to build a brand that lasts. Doug also introduces his proven framework — The ABCs of Restaurant Marketing — the system behind every successful restaurant he works with: A: Acquire Social Trust — reputation, reviews, and visibility that convert.B: Build Brand Identity — the content, visuals, and story that make people remember you.C: Customer Acquisition & Retention — automation, loyalty, and smart systems that drive consistent revenue.You’ll also get a sneak peek at what’s ahead this season: Weapons vs. Warriors — Why your tools don’t matter if your mindset’s outdated.Reputation Is Your Restaurant’s Credit Score — How reviews make or break your growth.Automate or Starve — How to stop relying on luck and start building systems that work while you sleep.Each episode of 86 Opinions is designed to be short, smart, and loaded with practical takeaways. You won’t hear marketing buzzwords or trendy fluff — just real-world strategy, served hot, by someone who’s lived it. If you’re a food entrepreneur ready to move past the chaos, build a brand that matters, and finally take control of your marketing — this is your kitchen. Because in the restaurant world, luck runs out. But strategy scales. 🔑 In This EpisodeWhy 86 Opinions exists and who it’s for.What “86” really means in the restaurant world.How The Digital Chef’s background shaped this show.The ABCs of Restaurant Marketing framework.A preview of upcoming episodes and community invites.

    7 min

About

Welcome to 86 Opinions, the unapologetic marketing and strategy podcast built for restaurant and food truck owners who are tired of the noise, the gimmicks, and the guesswork. Hosted by The Digital Chef himself, Doug Maxon, this show cuts through the chaos and serves up real strategy — no fluff, no filters, just facts that fill seats. Doug’s been in your shoes — long days, short margins, and that constant grind of trying to keep a kitchen running and a business growing. He’s taken those hard-learned lessons from running restaurants and food trucks and turned them into a playbook for the modern food entrepreneur. Now, he’s bringing that playbook straight to the mic. Each episode of 86 Opinions delivers a raw, real-world look at what it actually takes to build, brand, and scale a food business in today’s digital world. You won’t hear cookie-cutter marketing talk or generic advice that doesn’t apply to the industry — just powerful insights built around The Digital Chef’s ABCs of Restaurant Marketing Framework: A: Acquire Social Trust — How to get more 5-star reviews, build your Google presence, and turn reputation into revenue.B: Build Brand Identity — How to craft content that’s scroll-stopping, story-driven, and makes people crave what you do.C: Customer Acquisition & Retention — How to use automation, ads, and AI to bring guests back again and again.This isn’t about being the loudest restaurant on social media — it’s about being the smartest. Doug breaks down everything from modern marketing systems and reputation management to AI-driven tools, loyalty programs, and storytelling that sells. And yes — he’ll challenge you to think differently. To question the outdated marketing tactics that no longer work. To stop blaming “the algorithm” and start building systems that can run even when you’re not in the kitchen. You’ll learn how to: Turn your reviews into marketing gold.Build a social media presence that actually drives foot traffic.Automate your customer follow-ups like a pro.Understand the psychology behind menu engineering, brand identity, and local SEO.Stay ahead of the curve with AI, automation, and data-driven decision-making.86 Opinions isn’t just a podcast — it’s your weekly strategy session. Your behind-the-line masterclass in how to survive, scale, and dominate the modern food business. Every episode is short, punchy, and packed with practical tactics you can put to work today. If you’re running a restaurant, food truck, coffee shop, or bar and you’ve ever thought, “There’s gotta be a better way to market this place,” — this is it. This is where you’ll find that better way. So grab your coffee (or your cold brew), step out of the kitchen for 15 minutes, and tune in. Because success in this industry isn’t about luck — it’s about systems, strategy, and showing up. 🔥 What You’ll Get: Actionable restaurant marketing strategies that actually work.Unfiltered takes on branding, automation, and digital growth.Real talk from someone who’s lived it — not just studied it.Occasional guest features from the people pushing the industry forward.🎯 Why You’ll Love It:You won’t find another podcast that speaks the language of the restaurant world and understands the digital battlefield like this one. 86 Opinions blends chef grit with marketing precision — it’s where culinary hustle meets digital strategy.