Mission Matters Network

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19 FEB

Cognitive Load Multipliers: Assessing Risk Factors for Human Error and Performance Optimization

Cognitive Load Multipliers are quantitative factors used to assess and measure the impact of various stressors on human performance, particularly in high-risk industries such as pharmaceutical manufacturing, healthcare, and aviation. These multipliers help identify conditions that increase cognitive burden, such as task complexity, time pressure, fatigue, interruptions, and environmental distractions, which can significantly raise the likelihood of human error. By applying cognitive load multipliers, organizations can systematically evaluate and mitigate risks, optimize workflows, and enhance overall reliability. Understanding these multipliers allows for the development of targeted strategies, such as improving procedural clarity, minimizing multitasking, and designing error-resistant systems to ensure compliance and operational efficiency. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

19 Feb

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18 min
24/10/2024

One man's fight against Kremlin disinformation - the story of Marijn Markus

For those of you who support Ukraine on social media – and LinkedIn specifically – many of you may have wondered: Who is Marijn Markus? Marijn is one of the most consistent and outspoken supporters of Ukraine for years now – but he’s not Ukrainian, isn’t from the military, doesn’t work directly for a government, and has no formal academic background in Eastern Europe or international relations… So how has he become one of the most ardent and listened to voices about the war on social media? Listen in to find out! And hear more about Marijn’s devotion to fighting Kremlin disinformation, where he thinks the war is going, and what has to happen for Ukraine to win this war. I also want to personally thank Marijn for his tireless work in supporting Ukraine and helping keep up awareness in the Western world. That’s the goal of my podcast and I’m grateful for Marijn’s work towards this mission as well. Follow Marijn on LinkedIn - https://www.linkedin.com/in/marijnmarkus/! He does multiple posts on a daily basis filled with timely info, insightful analysis, a historical understanding of the conflict, and cool graphics! Marijn combines technical expertise with a delivery of analysis, visuals and coaching, thanks to his experience and background in social science. As open source and sensor enthusiast, Marijn leverages his affection for open data and internet culture to deliver unique insights and solutions. At Capgemini NL, Marijn has been leading the AI efforts for over 7 years. Additionally, Marijn is a frequent speaker at events on AI and data science. Most of all, Marijn seeks to improve people's lives using data. To learn more, visit: https://ubn.network/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/Mark-McNamee/

24/10/2024

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37 min
25/09/2024

Workload and Human Error

This discussion focuses on the challenges of knowledge-based decision-making in manufacturing, emphasizing how high cognitive load, unfamiliar situations, and mental strain can lead to human error. By examining real-world examples, we explore how excessive control, unrealistic monitoring, and complex mental tasks can overwhelm workers, reducing efficiency and increasing the likelihood of mistakes. We also discuss strategies to better manage these demands, improving overall performance and safety in the workplace. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

25/09/2024

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21 min
4 APR

He signed up to be a Storm Trooper at the front

Angel, soldier of the Ukraine Foreign Legion. Rest of his profile is unavailable in order to protect his and his family's identity. Storm troopers fulfill what are assuredly the most dangerous and difficult tasks of anybody in the military. And the survival rate is not good. What do they do exactly? What does a day look like for them? How do people become storm troopers? This week we took a break from geopolitics, Trump, mineral deals, and ceasefire talks to return to the battlefield. We had back on the show Angel (revealing only his call sign to protect his identity), a member of the Foreign Legion in Ukraine who has just recently signed up to become a Storm Trooper and will go back to the front imminently. Listen in to hear about his plans to return to the front, and many more incredible stories about his journey from home to Ukraine and the front. To learn more, visit: https://ubn.network/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/Mark-McNamee/

4 Apr

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47 min
18/12/2024

Oops! The Funniest Errors That Changed History

Not all mistakes are bad—some are downright hilarious and even revolutionary. In this episode, we explore some of the most amusing and unexpected errors in history. From NASA's infamous Mars orbiter mishap to the sticky success of Post-it Notes and the accidental discovery of Viagra, we’ll share stories that prove mistakes can lead to innovation and unforgettable moments. Join us for a lighthearted journey through the world of errors that will leave you laughing and maybe even inspired! To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

18/12/2024

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15 min
26 JUN

"No, Russia is Not Winning" - A chat with 4 Star General and NATO's former Supreme Allied Commander Philip Breedlove

In this episode, I had the great honor of interviewing 4-Star US General Philip Breedlove, former Supreme Allied Commander Europe of NATO. General Philip Breedlove, a retired four-star general in the United States Air Force who served as the commander of U.S. European Command, as well as the 17th Supreme Allied Commander Europe (SACEUR) of NATO Allied Command Operations, from May 2013 until May 4, 2016. Listen in to hear his views on: - Where the War in Ukraine is heading? - What is the impact of the Israel-Iran War on Ukraine? - What will be the US's policy towards Ukraine? - Will Europe step up? - Is NATO dead? ...and much more. Spoiler alert - no, Russia isn't winning. I had the pleasure of meeting Gen. Breedlove at the GLOBSEC conference in Prague a week prior to this interview at a side event dedicated to Ukraine's reconstruction. He was kind enough to join the show, being the massive supporter of Ukraine that he is. To learn more, visit: https://ubn.network/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/Mark-McNamee/

26 Jun

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34 min
11 JUN

Trust, Technology, and the Irreplaceable Human Element

We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lead to blind spots. This conversation challenges the idea that technology alone is the solution to error, arguing instead for a balanced approach where human intuition, experience, and critical thinking remain essential. Whether you're a leader, operator, or system designer, this episode will shift the way you think about trust and accountability in high-stakes environments. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

11 Jun

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18 min
28/08/2024

Deep Dive into Individual Performance: Exploring Slips, Mistakes, and Violations

Explore the individual performance category within manufacturing, focusing on critical aspects of human error. We examine the categories of slips, mistakes, and violations, and their significant implications. Discover effective strategies for mitigating these errors and boosting overall efficiency in the manufacturing sector. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

28/08/2024

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22 min
09/10/2024

Oh no!!! I made a mistake! Part 1 of a Human Error Investigation

In this episode, we explore a critical error involving a no-show at a key meeting and examine the background that led to the mistake. As part one of an ongoing investigation, we take a closer look at the factors behind the error, setting the stage for understanding what went wrong and identifying lessons to be learned for the future. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

09/10/2024

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22 min
28 MAY

Not Just a Procedure Problem: The Role of Critical Thinking in Human Error

Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right questions. To learn more, visit: https://humanerrorsolutions.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/ginette-collazo/

28 May

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20 min

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