Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
FlySafair adopts zero tolerance re mask dodgers
FlySafair has adopted a zero tolerance policy regarding mask dodgers on its flights from this week. This after Wendy Knowler raised the issue after experiencing, first-hand, cases on recent flights in which passengers were not fully compliant. She’d also received numerous complaints about it from other passengers. Wendy takes up the story…
Dos and don'ts when flying & a follow up on the gym debacle
It’s been a very hot topic throughout lockdown - how the various gym companies treated their clients during the five months they were unable to open. So Wendy Knowler did a follow-up on contract cancellation.
With borders set to open soon, and local flying already in full swing, Wendy also gives consumers some flying tips.
Drink on this - it wasn’t glass after all
The surprising result of lab tests on the “glass” found in Liquifruit red grape juice cans, and what the Consumer Goods and Services Ombudsman thinks of what some gyms have been doing with their members’ contracts were the issues Wendy Knowler looks at in this week’s ECR Consumerwatch. Listen here for the details.
Social distancing on the plane & gym contract disputes: KZN asks Wendy Knowler
Is it legal for airplane companies to have flights packed to capacity? What do you do if you want to terminate your gym contract because you do not feel safe? How do you deal with event argonisers refusing to pay back your breakage deposit? KZN asks Wendy Knowler for her consumer advice.
Non-paying tenant and mounting interest on a debt - Wendy Knowler wades in
Banks are morally required to be sympathetic towards vulnerable customers which are; financially illiterate, old or sick. But what happens when you are unemployed because of COVID-19 and even though you are paying a small fee, your bank charges you more interest than you can afford? Wendy Knowler has all the answers on this issue, as well as other issues posed by a landlord, a new home-owner and others.
Can you be charged for early settlement of your loan?
The scathing truth is that although we are advised to pay off our debt earlier than our agreement with our lender, some of us will incur penalties for settling our debt early, which forces us to maintain a substantial debt. But is this legal?
Wendy Knowler answered this question and more.