Interviews with leaders in South Africa's ICT industry.
Interview: MySky Networks founders on building a successful MSP [promoted]
Two brothers decided to take a gap in the managed service provider (MSP) market six years ago and have not looked back since.
Dean Horsten (chief technology officer) and Dylan Horsten (CEO) head up MySky Networks, a Cape Town-based MSP that is making waves in the small and medium enterprise market.
MySky holds Aruba Networks Platinum Status, one of only two partners in South Africa to enjoy that position, and Dean Hortsen also serves as the Aruba ambassador for South Africa.
This podcast interview with the brothers touches on a wide range of topics, including what it’s like to start a business with family; how focus brings results; and key tips to choosing an MSP.
* Specific questions tackled in the podcast include:
* What’s on the horizon for Aruba;
* Three tips on choosing the right MSP for your business;
* Why offering office hours support may be better than a 24x7 option; and
* How an opex-based service helps SMEs in this time of tight cash flow and an uncertain future.
Don’t miss the discussion!
For more information about MySky Networks contact Dylan on email@example.com.
* This promoted content was paid for by the party concerned
‘Kubernetes is the next Linux’: SUSE’s Rob Knight on containerisation [promoted]
SUSE chief technology officer for enterprise cloud products Rob Knight believes Kubernetes technology is such a big deal that it could be considered “the next Linux”.
Speaking to Daniel Robus on the TechCentral podcast, Knight provides an informative dive into the world of containerisation and mass digitisation, and the management thereof.
Knight takes podcast listeners through a crash course in “Kubernetes 101” and explains how containerisation technology is already in the mainstream development world, touching multiple systems and enabling business value for organisations.
Why should organisations try the technology? How is SUSE supporting a low-risk or no-risk entry into containerisation? And where can development teams get training, information and shortcuts to value from the community? Knight answers all these questions and more in the podcast.
He also provides real-world examples of the technology in action, including in in-flight entertainment systems, the fast-food sector and banking.
Kubernetes is here to stay, customers should embrace it and not be nervous of the change, and open-source software is a game changer to enable rapid deployment of digital-ready solutions, he says.
Don’t miss the discussion!
Interview: Why it's absolutely crucial to get CX right [promoted]
Getting customer experience (CX) right could mean the difference between surviving and thriving, says Maxime Blanchard, Zendesk territory manager for South Africa, in this episode of the podcast.
In this podcast, Blanchard and Zendesk commercial account executive for Africa Erica Hall discuss the company’s recently published CX Report and its findings regarding CX in South Africa and the continent.
They explore how Zendesk is humanising CX, how customers are struggling to unlock the best of CX and where the areas of untapped potential sit within an organisation that is on a digital transformation journey.
Topics discussed in the podcast include:
* The most notable trends in the Zendesk CX report;
* Where companies are getting CX right in South Africa and where are they getting it wrong;
* How Zendesk helps remove obstacles in the CX evolution of companies;
* Why Blanchard and Hall are both passionate about the African market opportunity;
* What they’re seeing as the game changer for clients to focus on for the next quarter;
* What the next exciting things are coming out of Zendesk; and
* Zendesk “customer happiness formula” event on 7 April.
Don’t miss the discussion.
This promoted content was paid for by the party concerned.
e4: How regulatory technology can assist banks to transform digitally [promoted]
To keep appraised of all regulatory issues in South Africa while digitally transforming is often arduous. Simply paying attention is no longer enough, which is why regulatory technology, or regtech, now plays a crucial role and can significantly assist in ensuring all digital transformation projects are successful and compliant.
That's the view of Andrea Tucker, head of research & development and strategic projects at e4, who was a guest on the TechCentral podcast.
In the podcast, Tucker talks about e4 and its areas of focus before turning to the subject of regtech and what the short- and long-term benefits are of embracing a regtech strategy.
Has the Covid-19 pandemic put extra pressure on companies to embrace a digital approach to regulation? If so, what’s driving it?
Also, regulation is a broad field. Should companies be applying regtech to every aspect of their business where regulation happens to play a role?
Tucker answers these questions as well as touching on which industries are doing regtech well, including a look at the banking space in South Africa.
What is the impact of privacy legislation like Europe’s General Data Protection Regulation and South Africa’s Protection of Personal Information Act in the regtech field? And how are shifting consumer habits since the start of the pandemic affecting regtech strategies and why?
Don't miss the discussion!
Interview: What you need to know about going solar in South Africa [promoted]
With ever-escalating electricity prices and an unstable supply of power from the national energy utility, more and more South African consumers and businesses are looking to invest in solar. But what’s involved?
In this episode of the podcast, TechCentral speaks to Tian van der Bijl, commercial division manager at Ellies, about the costs involved and the requirements that must be met to go the solar route – including going off-grid entirely.
Given Eskom's endless supply problems, why don't more homes and businesses already have solar? What factors, if any, are holding back the adoption of the technology as an energy-supply solution in South Africa? And how expensive (or cheap) is it really to deploy? And when should users expect a payback from their investment?
Van der Bijl tackles all of these questions and talks about what businesses can do to reduce the upfront cost of deploying solar. He also covers what homeowners need to consider before embarking on a solar installation and what some of the traps are that people fall into. Should those interested in solar deploy projects in a big-bang approach, or does a modular and phased implementation of solar make more sense?
Other areas covered in the discussion include lithium-ion vs lead-acid batteries for energy storage and what the latest developments are in solar panel technology.
Lastly, Van der Bijl talks about Ellies' solar solutions and how the company works with homeowners and businesses to deploy solar energy solutions.
Don’t miss this fascinating discussion!
Interview: DG and HP on the rapidly shifting South African IT landscape [promoted]
In this episode of the podcast, TechCentral speaks to representatives from Digital Generation (DG) and HP about the impact that Covid-19 has had on the local IT industry and how it's shifted conversations with end-user customers.
DG marketing and sales specialist Michelle Budde kicks off the conversation with a look at how her company adopted to the Covid-19 and the associated lockdowns. She then talks about some of the challenges the industry has faced in securing stock in the past year.
Budde also covers DG's black empowerment credentials and its relationships with global original equipment manufacturers, including HP.
Ricardo Duarte, senior technical consultant at HP, then joins the discussion in the second half of the podcast to talk about HP's direction since the break-up of Hewlett-Packard to create HP and Hewlett Packard Enterprise.
Duarte then has a look at what the largest enterprise users in South Africa are talking about today, a year into the Covid pandemic, and what some of the hottest topics are on their agendas, including cybersecurity.
He then unpacks HP Analytics and why this is relevant in today’s climate of working from home - how can endpoint data analytics could help organisations deal with distantly connected users and ultimately the user experience?
Don't miss the conversation!
Customer ReviewsSee All
Superb tech news for Mzansi
I love that it’s specific to SA but not confined to products available here. The hosts are nerds but not the awkward kind.