The Business of Psychology

Dr Rosie Gilderthorp

Are you a mental health professional with a feeling in the pit of your stomach that the system is BROKEN? Did you start your training full of ideas about changing the landscape of mental health for the better but now you find you are so busy seeing people in crisis that you don't have time to do any of it? Do you KNOW that we need to get out of our therapy rooms and start reaching people in other ways? Do you KNOW that the key to better mental health is prevention not crisis management? If you do then join me for a mix practical skills, strategies and inspirational interviews with psychologists and therapists just like you who are using their skills to do BIG things way beyond the therapy room. Prepare to get your "trainee spirit" back.

  1. EPISODE 177

    How to be a psychologist in the media (amongst other things) with Dr Carolyne Keenan

    How to be a psychologist in the media (amongst other things) with Dr Carolyne KeenanWelcome to the Business of Psychology podcast. I'm really pleased to be bringing you an interview with Dr Carolyne Keenan. You might have heard Carolyne's name if you listen to BBC Radio 1. She makes a big impact with her media work. But the reason I'm really interested to talk to Carolyne is that she shows how it's possible to build a portfolio of different activities, all of which use your skills in different and exciting ways, and to find professional fulfillment through that autonomy that we can have in independent practice. I know how many psychologists and therapists tell me that they feel a bit stuck. Like they're stuck in the therapy room and they don't know how, in their independent work, to step outside of that. I think Carolyne and her journey in independent practice is a really great example of how when we have the courage to step outside, we can make a really big impact. Full show notes and a transcript of this episode are available at The Business of Psychology Links for Carolyne: Instagram: @drcarolynekeenan LinkedIn: @drcarolynekeenan Links for Rosie: Substack: substack.com/@drrosie Rosie on Instagram: @rosiegilderthorp @drrosiegilderthorp The highlightsCarolyne tells us about how her career in psychology began 01:30I ask Carolyne how she went from a quite unpleasant experience to finding a passion that let her do a doctorate 10:55Carolyne talks about how she started stepping out into private psychology 13:14We discuss the difference of opinions around charging for services and cancellation policies 16:14Carolyne talk to us about what her private practice looks like today 26:06We look at the pros and cons of media work 29:15I ask Carolyne about how she plans her social media content 36:34Carolyne tells us where to find her online 42:55 Set Up Your Practice For SuccessYou have incredible clinical expertise, but is the 'shame' of the business side holding you back? Staying stuck in a role that’s edging you toward burnout or running a side-hustle that eats your weekends isn't the only way. I’m hosting a free masterclass on Wednesday, 22nd April called 'Set Up Your Practice For Success.' I’ll be sharing my proven 3-part framework: Values, Voice, and Impact. You’ll learn how to design a practice aligned with your life, create systems for an exceptional client experience, and implement a marketing strategy that doesn’t feel 'sleazy.' Join me live for a chance to win a 1:1 strategy session! Register for free at the link below - and yes, there’s a replay for all registrants. Set Up Your Practice For Success Masterclass - Wednesday 22nd April - Book your place here.

    46 min
  2. EPISODE 178

    The four financial numbers you need to understand in your practice to do your best work

    The four financial numbers you need to understand in your practice to do your best workI want to talk about the 4 financial pillars that you need to be familiar with in your practice, because as this tax year comes to an end and the new one begins, you might be looking at your numbers and thinking how did that happen? Maybe you got a tax bill that's bigger than you were expecting. Maybe you are getting to the end of the year and realising that you didn't make as much money as you wanted to, or maybe it's more positive than that and you've got a bigger tax bill than you were expecting because you made more money than you wanted to. Full show notes for this episode are available at The Business of Psychology Links: Sally Farrant: www.businessgrowthbynumbers.com Links for Rosie: Substack: substack.com/@drrosie Rosie on Instagram: @rosiegilderthorp @drrosiegilderthorp Set Up Your Practice For SuccessIs a financially rewarding private practice actually possible? My recent survey of former coaching clients found they were taking home between £3k and £8k a month while seeing only 5 to 20 clients a week. That is a full-time wage in far less than full-time NHS hours. I want to show you the roadmap to get there. Join my free masterclass, 'Set Up Your Practice For Success,' on Wednesday, 22nd April. We’ll tackle common mistakes and show you how to avoid the 'admin mountain' so you can focus on the work you love. Secure your spot at the link below. If the time doesn’t work for you, sign up anyway to receive the recording. Set Up Your Practice For Success Masterclass - Wednesday 22nd April - Book your place here. ShownotesRevenueRevenue is the simplest metric in your business. It’s gross income, the money that is coming in with nothing deducted. On its own it’s a vanity metric. I see lots of people sharing their revenue without being honest about the other numbers, and it troubles me, because the revenue in your business can be very high, but the other numbers in the business will change as a reaction to that revenue. It's the other numbers that give us much more crucial information about the health of the business and the lifestyle that it's actually going to give you, and the good that you're able to do for your clients. Revenue is important to know because it gives an estimate of growth and impact. If you are making a lot of revenue, it's likely you’re helping a lot of people and you can track the trajectory of that. Tracking your revenue should include tracking the specific sources of that revenue. Go into a bit of detail, looking at how many therapy sessions, online courses, and supervision sessions you are selling, and breaking it down into individual services that you offer so that you can see how much money you are making for those activities each month. This is helpful because it allows you to predict what might happen in the future if you put effort into increasing revenue in one of those areas. It’s important to know exactly where that income is coming from. If you're very busy, you might not realise that you are doing more supervision than you were last year, and that a bigger proportion of your income is now coming from that. Even if that overall revenue figure hasn't changed much, the place it's coming from might have changed, and for tax reasons it can be significant to understand that. It's up to you how many categories for different types of revenue you want to create. Go with what's useful for you to have a good understanding of your revenue. For associate practices, you might want to break it down by associate so that you know how much money each associate is making you each month. If you have a really large associate practice, that might be cumbersome and you might break it down into your therapy income and associate therapy income. What I would say is that if a service has specific expenses attached to it, then have that as its own line so that when you do your expenses, you can do some spreadsheet wizardry and make those things dependent on each other. For example, if you've got an associate practice and you know that for every £140 an associate makes you, you are going to pay out £90 to them, you can create a formula in your spreadsheet that calculates an expense line to take £90 for every £140 that is listed in the income for an associate. It’s definitely worth separating out your services, at least in that much detail. Revenue tracking and getting granular with it can help you to see which aspects of your business are really healthy and which ones might be declining or struggling. Expenses You need to consider this alongside revenue. You need to know how much money you are spending every month in order to keep your business running in the way that it needs to support your lifestyle, and you have to be honest with yourself about it. People always ask me for an estimate of how much the expenses should be for an independent practice, and I can't give one because it depends on your values, the services you are providing, what that client group needs in terms of support, and what you need in terms of support. This is why I would never share my revenue figures with you because if you saw them, you'd get a false impression, because in order to keep my business going with all the stuff that I have going on in my personal life, I have to pay for a lot of support. You can't look at somebody's revenue figure and have any idea about what their overall take home pay is going to be, because you aren't going to have a realistic impression of their expenses. Don't be impressed by those online gurus who share their revenue figures with you. I think that's irresponsible unless they're also willing to share the expenses and profit. When looking at your expenses, I recommend getting your banking app out and dumping this into a spreadsheet. If you are in Startup or Evolve and Thrive or the network, you'll have access to our Cashflow Forecast spreadsheet. You go through your banking app and literally note down all the expenses over 3 months, accurately transposing them into the spreadsheet. Then go back through the year and see if there are any big expenditures which don't go out every month that you make on an annual basis and pop those in. This is really boring, and if you have a bookkeeper, it may be that they can do this for you, but it's worth doing because once you've got that, you can categorize your expenses and have a look at what expenses are investments in either the quality of your service or in the growth of your service. I invest in stuff like practice management software because that creates a better quality service for me and for my clients, and I invest in advertising spend, and that's because I expect that will enable the business to grow. Those are both investments in quality and growth, so they go in the investment side. You may find that there are some expenses which don't easily fit into a quality or growth category. When we have those expenses we need to consider whether they are adding another kind of value or are they draining the business? Often I'll find that I've got software packages that double up. I could be using one tool to do lots of things, and actually I'm using lots of tools and paying lots of subscriptions. I would highlight that and think about reducing those. It's a really useful exercise because not only are you getting to know this number, which is really important for planning your business going forward, but you're also getting an idea of what you could cut. Things that fall into the investment category are clinical supervision, business coaching, high quality legal templates, practice management software, CPD, training that you're going to be able to use to support your clients better. You're looking for anything that sits on the periphery that you don't use often or you don't use very well, and thinking about whether it might be time to cut that. Once you've done both those exercises and you've put them into your cashflow forecast spreadsheets or a spreadsheet to track your income and expenses, then you see what the gap is between the two. TaxTax is something which can be confusing. I was told a lot when I started in business that it wasn't confusing, but I think it is confusing, especially considering it's not something that we are taught in school. So, I'll give you a really brief overview of the taxes you need to keep an eye on. You should consult an accountant to get proper advice on your tax situation. If you are in Startup or Evolve and Thrive or the network, we have a class with Mahmood Reza

    36 min
  3. EPISODE 179

    Why every therapist needs to use social media to improve their SEO

    Why every therapist needs to use social media to improve their SEOWelcome to the Business of Psychology podcast. Today I am changing my tune! I have decided to go back on some of the advice that I have given over the years about social media and the importance of it to the average private practice. I hope that this will be a really helpful episode for you if you are somebody who is feeling the social media fatigue, doesn't feel naturally like it's a good home for you, and it doesn't form a cornerstone of your marketing strategy, and you've listened to my previous podcast episode and come to the conclusion that this is not the way that you need to be winning clients. I hope this will be a useful episode for you because it still isn't, it still doesn't need to be something that takes up a lot of time in your week, and it shouldn't do if your ideal client personas are not people who are going to search for a therapist on social media, and therapy is the main thing that you are selling in your practice. If that’s the case, then I absolutely stand by my previous advice that social media is not something that should take up lots of your time, week in and week out. But I am going to caveat it slightly, and that's because I have been on some training recently about how social media is an important part of optimizing our websites and our digital presence so that we will continue to be found by people on search engines and through AI recommendations. These things are becoming really important, and it just wouldn't be right of me to not bring this to your attention if it's not something that you've been thinking about yet. Full show notes for this episode are available at The Business of Psychology Links: The Directory Profile Template Business of Psychology Episode 111: How to create a great directory site profile Summer School Lesson 5: Directory sites Links for Rosie: Substack: substack.com/@drrosie Rosie on Instagram: @rosiegilderthorp @drrosiegilderthorp Start Up Your Psychology PracticeAre you tired of just talking about starting your practice but never quite committing? If you’re ready to stop dancing with burnout and finally go 'all in', my 90-day program, 'Start Up Your Psychology Practice,' was made for you. This is a group coaching experience designed to help you ethically replace your full-time salary in part-time hours. We handle everything: from legal compliance and GDPR to attracting your first consistent stream of self-funding clients. No more piecing it together alone. And here is the best part: sign up before the end of May to get £200 off your investment. Let’s build a practice that gives you the freedom you deserve. Apply today: Start Up Your Psychology Practice Why every therapist needs to use social media to improve their SEOThere have been big changes already, and there are more coming, to the way that search engines like Google and Yahoo and all of them really, recommend websites to people searching. They are now using AI in the way that they search our websites to try and work out who we are and to generate AI advice for people who type in questions to their search bars. You'll have seen this if you are using your smartphone to look for help. You will get a load of normal looking search results, but you'll also get an AI generated answer to your question at the top, which will cite various expert sources to give you an answer to your question. I'm sure you'll have noticed like I have, that most people are not going beyond that AI answer because it is generally quite helpful and now, certainly on mine through Google, it's telling me where it's getting its advice from, and I find it much easier to trust than I used to. I think that's the direction of travel and eventually I think we're going to end up in a world where people just ask a question verbally to their AI, whether it’s Gemini, Chat GPT, Claude, whatever they're using, and they'll just take the answer that it gives rather than bothering to look through a page of search results. So we really need to understand how we make sure that we are the expert source that these AI models are using, because if we're not, then we're going to find that traffic to our websites from search starts to decline, if it hasn't already. The good news, because I know that probably sounds a bit scary, is I actually think it's a good thing for us because now AI is so much cleverer than the previous technology that the search engines were using, it's able to piece together our digital presence from wherever we are to understand who we are and the services we offer in a much deeper and better way. We just need to do a few things to make that really easy for the AI to do, and social media is an important piece of that puzzle, because social media can give you a digital footprint which gives AI a really clear indication of who you are, who you help, and what you stand for, so that it understands better, in combination with your website, who to recommend you to when they're searching for help. So I'll talk you through a little bit about how that works and a few really simple things you can do to start helping the AI bots to understand who you are a little bit better so that you're future proofing your search engine optimization. EEAT: Experience, Expertise, Authoritativeness and TrustworthinessThe first thing we need to understand is that search engines already look for EEAT when they're deciding who to serve up as a recommendation to somebody who's searching. That acronym stands for Experience, Expertise, Authoritativeness and Trustworthiness. These are the four things that an AI is assessing on your digital footprint before it decides whether to serve you up or to serve someone else up as an answer to a question that somebody's asking. AI search tools like Perplexity, Chat GPT, Gemini, Claude, are crawling the web to find answers to questions. And if your social media or your website has a clear niche specific keyword like 'birth trauma psychologist in Plymouth', and you've got high levels of experience, expertise, authoritativeness and trustworthiness, then the AI is more likely to recommend you than somebody generic when a user asks for a therapist for birth trauma in Plymouth, for example. The five things we can do to improve our digital discoverability to AI and demonstrate that we have the EEAT it's looking for: The first thing is to have one bio that you use everywhere that contains a primary keyword that you want to be discoverable for. If you think of your bio as a bit like a sticky label that you might put on the front of an old fashioned filing cabinet; it needs to really clearly tell AI what it is that you have inside your cabinet, and it's really important to get that key word right. That key word might be 'birth trauma psychologist in Plymouth' (it doesn't need to be a single word, it can be a phrase), it could be 'neurodiversity specialist', it could be 'CBT therapist specialising in OCD', but it just needs to be really clear and contain the key words that you would like people searching for to get your name associated with.The second thing you need to do is make sure that the bio you've created is everywhere that you are mentioned. You'll have to create a few versions of it, but they should be as similar to each other as possible. You can have a long version of it for the about page on your website - use that same copy exactly for LinkedIn and Psychology Today. Then you'll need to create a much shorter version of it for social media, but it should have the same keywords in it and be as similar as humanly possible, so that bio that follows you around gives you a really clear digital footprint that the AI can understand. Within that bio you want to show off your experience, expertise, authoritativeness and trustworthiness. And if you are following my framework for crafting a good Psychology Today profile (I'll link to the freebie that I have that's going to support you to do that in the show notes of this episode, as well as the podcast episode on the Business of Psychology) you will be demonstrating the experience, expertise, authoritativeness and trustworthiness that AI is looking for. So make sure that your bio covers those areas and use my framework, because I think that will help you to do that.The next thing that you need to make sure that you're discoverable in this new world is captions that are easy to understand on your social media posts for those bots that are...

    17 min
  4. EPISODE 180

    Smartphone activism as a psychologist in private practice with Dr Erin Carroll

    Smartphone activism as a psychologist in private practice with Dr Erin CarrollWelcome to the Business of Psychology podcast. One of the biggest fears I hear from psychologists and therapists leaving the NHS for independent practice is that they'll lose their connection to the bigger picture, to public health, and that they'll spend all their time working in a silo, working one-to-one, and lose their impact on wider society. But today's guest is proof that being in private practice can actually be the perfect springboard for grassroots activism and community leadership. I'm joined by Dr Erin Carroll, a clinical psychologist who has taken her expertise in emotional development out of the consulting room and into the heart of her community. Erin's been a driving force in the Smartphone Free Childhood movement in our combined hometown of Tunbridge Wells, and she's helped to achieve something really remarkable; getting all of the local secondary head teachers to sign a joint letter supporting brick only phone policies for younger students, something that Erin really believes in. So today we're talking about how we as psychologists can use our training to lead cultural change, and why finding a cause that really lights a fire in your belly is the best antidote to that isolation that we can often feel in private practice. Full show notes and a transcript of this episode are available at The Business of Psychology Links: Erin: www.erincarrollpsychologist.co.uk Smartphone Free Childhood Health Professionals for Safer Screens The Amazing Generation by Jonathan Haidt & Catherine Price, illustrated by Cynthia Yuan Cheng Links for Rosie: Substack: substack.com/@drrosie Rosie on Instagram: @rosiegilderthorp @drrosiegilderthorp The highlightsErin tells us about her professional life up to the point that she became involved in Smartphone Free Childhood, and what led you down that path 01:45Erin talks about the role of screens and emotional regulation 11:56We discuss online harms and safeguarding concerns 18:49We look at the addictive aspect of smartphones 27:05Erin talks about the Smartphone Free Childhood parent Pact, and schools taking action 32:44I ask Erin about her plans going forward, in her activist role 48:56Erin tells us how to get in touch with her and connect with the Smartphone Free Childhood community 54:14 Start Up Your Psychology PracticeAre you tired of just talking about starting your practice but never quite committing? If you’re ready to stop dancing with burnout and finally go 'all in', my 90-day program, 'Start Up Your Psychology Practice,' was made for you. This is a group coaching experience designed to help you ethically replace your full-time salary in part-time hours. We handle everything: from legal compliance and GDPR to attracting your first consistent stream of self-funding clients. No more piecing it together alone. And here is the best part: sign up before the end of May to get £200 off your investment. Let’s build a practice that gives you the freedom you deserve. Apply today: https://psychologybusinessschool.com/lp/start-up-private-practice-bundle/

    57 min
  5. EPISODE 181

    Consultancy and systemic change in private practice with Dr Laura Bennet

    Consultancy and systemic change in private practice with Dr Laura BennetWelcome to the Business of Psychology podcast. Today I'm joined by Dr Laura Bennett, a clinical psychologist with over 20 years of experience supporting children, young people, and their families through some of life's most complex challenges. Since qualifying in 2009, Laura has worked across a range of NHS services, before founding Oasis Psychology in Dorset in 2022. Her practice is a really good example of a specialist service, as Laura specialises in supporting children who are in care, those who have been adopted, and families on the edge of care, focusing deeply on developmental trauma and attachment, and most importantly, supporting the system around the child. Today we are looking at Laura's work beyond the therapy room. Many psychologists and therapists worry that moving into private practice means narrowing their scope to just one-to-one clinical hours. Laura is proving the opposite. She's currently spearheading the Parenting with Trauma Project in collaboration with Dorset Action for Children and Bournemouth University. It's clear from Laura's journey that she's never really stopped at the therapy room and has been working with systems and research and data. So I know that you're going to find her story really interesting, and hopefully inspirational if you are somebody who wants to do a little bit more, or different from therapy in your work. Full show notes and a transcript of this episode are available at The Business of Psychology Links for Laura: LinkedIn: Dr Laura Bennet Oasis Psychology Links for Rosie: Substack: substack.com/@drrosie Rosie on Instagram: @rosiegilderthorp @drrosiegilderthorp The highlightsLaura tells us about her transition into private practice after 13 years in the NHS 01:57Laura talks about what she provides through her private practice, Oasis Psychology 5:21Laura discusses how she transitioned into a service that’s less focused on one-to-one work, and more about indirect support. 7:04I ask Laura about her work with Action for Children 21:42Laura gives us her advice for psychologists and therapists who have an idea for a different type of project, but feel a bit stuck 36:37Laura tells us the best place to connect with her 47:34 Start Up Your Psychology PracticeAre you tired of just talking about starting your practice but never quite committing? If you’re ready to stop dancing with burnout and finally go 'all in', my 90-day program, 'Start Up Your Psychology Practice,' was made for you. This is a group coaching experience designed to help you ethically replace your full-time salary in part-time hours. We handle everything: from legal compliance and GDPR to attracting your first consistent stream of self-funding clients. No more piecing it together alone. And here is the best part: sign up before the end of May to get £200 off your investment. Let’s build a practice that gives you the freedom you deserve. Apply today: https://psychologybusinessschool.com/lp/start-up-private-practice-bundle/

    50 min
  6. SEASON 13 TRAILER

    Practice Reboot: The new series of Business of Psychology!

    Practice Reboot: The new series of Business of Psychology!Hello and welcome to the Business of Psychology. I am Dr Rosie Gilderthorp, a clinical psychologist and business coach, and we are back for another series where we're going to be diving into all the different ways that private practice can look for psychologists and therapists in 2026. I've got some fascinating interviews from psychologists that are using their skills in different ways, and therapists that are reaching people in all kinds of unique and innovative formats. We are going to be talking about engaging with the media, grassroots activism in our local communities, working with charities, and we're going to be talking about tackling the big questions of neurodiversity movement and neurodivergence in 2026. I have got some really interesting conversations ahead for you, and I really can't wait to get started with the series. This is going to be a brilliant series for you, if you are somebody that has been contemplating stepping into private practice, or if you're somebody who's been in practice for a while and is feeling like things are a little bit stale. It is a brilliant series to help you reconsider your business model and think about the exciting ways that we can bring our knowledge to help more people. So, I'm really chuffed to be bringing you this series and some of the amazing guests that I've got. But there was one thing I wanted to let you know about before the series officially kicks off next week, and that is a free masterclass that I'm running on April the 22nd. It's my Setup for Success Masterclass, where I talk you through my three part framework; values, voice, and impact, for creating a practice that allows you to replace your income ethically in fewer hours. And to create a practice that allows you to live your values. So, I just wanted to flag that up to you. The link is below, and I really hope that some of you will be able to join me there live. But if you can't come live, you can catch up on the recording. So, next week we're kicking off with two episodes. Firstly, there is a fascinating episode with Caroline Keenan on her journey as a media psychologist, amongst all kinds of other things. And there's also a slightly boring episode, but I think you're going to find it helpful, from me about tax and other financial numbers that are particularly important to understand at this time of the year when you might be closing off your tax year, maybe getting some bills that you did or didn't expect. That episode is going to be really valuable for helping you lay the foundation for the exciting work that you're going to do. I will see you next week for the next series of the Business of Psychology. Set Up Your Practice For SuccessYou have incredible clinical expertise, but is the 'shame' of the business side holding you back? Staying stuck in a role that’s edging you toward burnout or running a side-hustle that eats your weekends isn't the only way. I’m hosting a free masterclass on Wednesday, 22nd April called 'Set Up Your Practice For Success.' I’ll be sharing my proven 3-part framework: Values, Voice, and Impact. You’ll learn how to design a practice aligned with your life, create systems for an exceptional client experience, and implement a marketing strategy that doesn’t feel 'sleazy.' Join me live for a chance to win a 1:1 strategy session! Register for free at the link below - and yes, there’s a replay for all registrants. Set Up Your Practice For Success Masterclass - Book your place. Links for Rosie: Substack: substack.com/@drrosie Rosie on Instagram: @rosiegilderthorp @drrosiegilderthorp

    4 min

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Are you a mental health professional with a feeling in the pit of your stomach that the system is BROKEN? Did you start your training full of ideas about changing the landscape of mental health for the better but now you find you are so busy seeing people in crisis that you don't have time to do any of it? Do you KNOW that we need to get out of our therapy rooms and start reaching people in other ways? Do you KNOW that the key to better mental health is prevention not crisis management? If you do then join me for a mix practical skills, strategies and inspirational interviews with psychologists and therapists just like you who are using their skills to do BIG things way beyond the therapy room. Prepare to get your "trainee spirit" back.

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