PM Collective - The ART of property management

Ashleigh Goodchild
  • 4.9 (31)
  • ENTREPRENEURSHIP
  • UPDATED FORTNIGHTLY

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

  1. 8 HRS AGO

    Finding Peace in Business Success

    Send us a text After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom. • Implementing a structured self-care strategy with scheduled Pilates, monthly facials, and massages • Building valuable one-on-one relationships through regular coffee meetings with industry contacts • Connecting with people outside work who offer valuable knowledge and perspectives • Dedicating time to content consumption through podcasts, books, and learning opportunities • Creating content that evolves with your experience level to attract the right quality of clients • Recognizing that activities that don't look like traditional "work" can be most beneficial for business growth • Embracing the calm space in your calendar as an opportunity for meaningful business evolution If you have a calm, in-control business and spend your days doing things I've talked about, I'd love to hear from you! Send me a message, hit the fan mail button on this podcast, send me a DM on socials, or do a post and tag me. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by Longreach Support the show

    16 min
  2. Why Is Your Tenant's Shower Grouting Deteriorating Faster Than Yours at Home?

    7 SEPT

    Why Is Your Tenant's Shower Grouting Deteriorating Faster Than Yours at Home?

    Send us a text Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life. • Perth properties often experience accelerated shower problems due to sandy/limestone soil and rapid construction causing more movement • Common issues include paint bubbling on adjacent walls and mold growth within grout and silicon • Rental properties typically need regrouting every 5-7 years vs 15-20 years for owner-occupied homes due to harsh cleaning practices • Location of wall bubbling helps diagnose the source – higher bubbling suggests plumbing issues while lower bubbling indicates grout failure • Running your finger along grout lines to check for sandy/chalky texture is an excellent early warning detection method • Avoid bleach and vinegar for cleaning as these accelerate grout deterioration • Using a squeegee daily to remove moisture dramatically reduces mold growth • pH-neutral cleaners should sit for 5 minutes before wiping to work effectively • Applying grout sealer after professional cleaning extends grout life and represents excellent value • Providing tenants with proper cleaning products and education significantly reduces maintenance issues • For showers experiencing issues but not ready for full renovation, consider partial solutions like retiling just the shower base PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach Support the show

    42 min
  3. What if Your Team's Success Depends on Understanding Menopause?

    31 AUG

    What if Your Team's Success Depends on Understanding Menopause?

    Send us a text Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members. • Women's health topics have historically been kept in the dark, but the conversation is changing • Perimenopause can last 2-10 years before menopause, which is technically just one day (one year without a period) • Symptoms like hot flashes, mental fatigue, memory issues, and confidence drops can be mistaken for burnout • Tracking your menstrual cycle helps identify changes and manage symptoms effectively • Property managers can schedule high-energy tasks during optimal times in their cycle • Creating "white space" in your calendar allows for necessary recovery between client interactions • Workplaces can become menopause-inclusive by implementing policies that acknowledge women's health • Simple changes like informational posters, supportive teas, and flexible working arrangements make a difference • Understanding your body's natural rhythms leads to better client relationships and more authentic leadership • The business case for menopause awareness includes improved retention, performance, and client service Claudia offers a free downloadable e-book called "Menopause at Work: What Every Team Needs to Know" which includes resources for having menopause-savvy conversations and a symptoms tracker. DOWNLOAD HERE PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach Support the show

    58 min
  4. Hidden Risks in Property Maintenance

    4 AUG

    Hidden Risks in Property Maintenance

    Send us a text Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers. • Traditional maintenance processes involve multiple communication points that waste valuable time • Documentation is critical – the number one reason insurance claims get rejected is lack of maintenance notes • Visibility of maintenance jobs helps both property managers and tenants track progress and resolution • System automation creates consistency regardless of property manager experience levels • Detailed maintenance records provide accountability for all parties when mistakes happen • The Property Maintenance Index provides quarterly data on common maintenance issues and costs by state • Offshore team members can effectively manage maintenance when given proper responsibility and tools • Implementing new technology requires full team commitment rather than partial adoption • The goal is to help property managers feel in control of maintenance rather than overwhelmed by it Think maintenance, think TAPI. Contact us for a demo to see how our system can transform your maintenance processes and give your property managers valuable time back in their day. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach Support the show

    51 min
  5. Creating Value Through Maintenance Education - Plumbing

    27 JULY

    Creating Value Through Maintenance Education - Plumbing

    Send us a text Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors. • Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing issues in rentals • Property managers should consider scheduling a Home Safety Check ($99+GST) when plumbers visit a property more than twice in 12 months • High-quality work orders should include photos, specific location details, urgency level, access instructions, and budget caps • Knowing the location of isolation taps in properties (especially apartments) can prevent major damage during emergencies • Common tenant-related issues include items flushed down toilets, overtightened taps, and unreported maintenance problems • Having both corporate plumbing providers and smaller operators on your contractor list ensures coverage for all situations • Water filtration systems are becoming increasingly popular and may become an expected feature for future renters • Proactive educational sessions with plumbers can help property managers identify issues early and communicate more effectively with owners Contact Plumbing Bros for a copy of their Home Safety Check template and access to their quote bot for quick pricing estimates. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach Support the show

    46 min
  6. Creating Value Through Maintenance Education - Air conditioning

    20 JULY

    Creating Value Through Maintenance Education - Air conditioning

    Send us a text Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and money. • 50% of summer air conditioning callouts are simply for cleaning blocked filters • Tenants should be educated on their specific system type and proper operation methods • Property managers should consider labeling properties by air con type in their software • Air con parts typically must be ordered specifically for each repair due to the variety of models • Pre-summer maintenance checks prevent system failures during high-demand periods • Winter shutdowns for evaporative systems reduce mold growth and system damage • Property managers can quickly check for mold in split systems using their phone torch • The Air Care Support Hub provides educational resources for troubleshooting common problems • Portable air conditioners are useful backup solutions for vulnerable tenants during repairs • Proper ventilation is crucial - evaporative systems need windows cracked open, reverse cycle systems need them closed Check out the new Air Care Support Hub at West Oz Trades' website for educational videos and troubleshooting guidance that can help your tenants and reduce unnecessary callouts. PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach Support the show

    42 min

  7. 14 JULY

    Investor Profiles: Tailoring Your Communication

    Send us a text Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio. • Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building • Data-driven investors (Gen X) focus on analytics, ROI, and performance metrics  • DIY investors (Millennials) want real-time access, transparency, and digital communication • Emerging investors seek education and often want a blend of personal connection and business focus • Start by labeling just 10 investors at a time in your property management software • Use these labels to filter communications and send appropriate content to each investor type • For new clients, identify and label their investor type during the onboarding process Share your experiences with investor labeling systems by sending a message through the podcast, especially if you use different platforms - I'd love to hear how you've implemented this! PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by Longreach Support the show

    11 min
  8. The Art of High-Touch Property Management

    6 JULY

    The Art of High-Touch Property Management

    Send us a text Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth. • Based in the Sorrento bundle area with a beautiful office that feels like home • Growing steadily with about 70 properties, prioritizing quality management over rapid expansion • Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic • Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%) • Shares story of a $1,800/week property severely damaged under a discount agency's management • Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early • Cautious about excessive automation and AI, preferring to maintain control over critical processes • Views property management as building long-term relationships with owners and tenants • Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities • Believes in the value of introducing team members to owners to build trust and transparency PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTURE We believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist. Business owners are building their rental portfolios faster than ever and Property Managers can’t possibly do it all! Keep your property managers doing what they love and outsource the things they don’t to a company that thrives on positive feedback and guarantees a premium personalised service www.propertyassistwa.com.au This podcast is kindly sponsored by Longreach Support the show

    57 min
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4.9
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About

The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.

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