Electric Mindset

ElectricMind

Join Nick Dyment, Chief of Staff and Technical Director at Electric Mind as he connects with the brightest minds in AI, Technology, and Business Transformation.

  1. 1 hr ago ·  Bonus

    Episode 012.5: The AI Speed Trap, the $10M Question

    After we wrapped The AI Speed Trap, we kept the mics on and the conversation got even better. Watch Gary Teelucksingh, Senior Partner at Electric Mind and Judy Dinn, Chief Information Officer at TMX Group interview each other. In this bonus episode, Gary asks Judy how she’d spend $10 million on AI, and her answer puts only one of those millions into tools. The rest goes to teaching finance, HR, legal, and sales teams to build with AI themselves. They also dig into what clients ask consultants for versus what they actually need, why “strategic thinking” starts with knowing your business imperative, and Judy’s advice for up-and-comers. Her advice includes spending less time proving yourself, learning to pitch an idea in the time it takes an elevator to climb 54 floors, and updating your LinkedIn with one new skill every year end. Her closing advice flips a familiar AI phrase: take the human out of the loop, at least when it comes to saying no to opportunities. 00:00 What clients ask for vs. what they need01:28 The checkbox problem with new tech02:00 The $10 million question04:26 What “strategic thinking” actually means05:39 Quick wins vs. long-term foundations06:55 Stop proving, start storytelling07:21 The 54-floor elevator pitch09:09 The year-end LinkedIn skills ritual09:38 Why you should always say yes #ElectricMindset #AILeadership #WomenInTech

  2. Oct 15

    Episode 012: The AI Speed Trap

    The technology behind Canada's capital markets is part of critical infrastructure, which is why "break" isn't part of the vocabulary at TMX. In this episode of Electric Mindset, host Dave Manley sits down with Judy Dinn, Chief Information Officer at TMX Group, and Gary Teelucksingh, Senior Partner at Electric Mind and author of Roots of Prosperity, to talk about moving fast in systems that so many rely on. Judy explains why she treats software like a car manufacturing line, with experts and automation at every stage and test environments as her best friends. Gary makes the case that people sit at the centre of every trusted system, and that AI only adds value once teams learn where, when and how to use it. Together they unpack why proactive maintenance beats waiting for the air conditioning repair bill, how AI can fill the documentation gaps in legacy systems, and why two-speed IT should give way to N-speed IT set by the business. Judy also shares how she builds trust with risk officers and regulators by starting from empathy for the job they're paid to do. Catch the full episode at electricmind.com, and follow Electric Mindset on your favourite podcast platform so you never miss a conversation. 00:00 Meet Judy Dinn and Gary Teelucksingh 05:37 What a bad day looks like in trusted systems 07:15 Why people are the constant in every system 09:48 AI and cloud as tools in the toolbox 12:36 Building software like a manufacturing line 15:13 Total cost and the case for proactive maintenance 18:10 Security, uptime and the new AI threat 19:31 What AI can do for legacy systems 23:14 When everyone expects AI speed 27:32 Right-sizing governance in regulated industries 29:07 From two-speed IT to N-speed IT 31:44 Education as the bridge to adoption 35:13 Leading with empathy for risk and regulators 40:35 Why business and tech fluency is a competitive edge 43:08 From T-shaped to W-shaped skill sets 43:47 Supercharge or Short Circuit 45:18 Where to find our guests Where to find our guests: Judy Dinn - https://www.linkedin.com/in/judydinn/ Gary Teelucksingh - https://www.linkedin.com/in/garyteelucksingh/ Dave Manley - https://www.linkedin.com/in/dmmanley/ Learn more about Electric Mind here: www.electricmind.com #ElectricMindset #FinancialServices #TrustedSystems #CapitalMarkets #AIGovernance #LegacyModernization #TechLeadership #OperationalResilience #TheFutureisBright

  3. Aug 26

    Episode 011: Wealth Management’s AI Credibility Gap

    AI is reshaping wealth management, but closing the gap between innovation and real outcomes takes more than a tech upgrade. On this episode of Electric Mindset, host Dave Manley sits down with Kapin Vora, US Managing Partner at Electric Mind, to unpack why the "credibility gap" between AI ambition and AI results matters more than ever, and why it shouldn’t be ignored.   Kapin shares the journey that brought him from engineering and financial services consulting into leading Electric Mind's US growth, then breaks down where AI creates the most value across wealth management: automating advisor workflows, rethinking client onboarding, and navigating regulatory requirements like KYC and AML. He explains why real transformation starts with reskilling people and building compounding institutional knowledge, not chasing flashy prototypes or AI marketing.   The conversation covers: Where AI delivers the clearest ROI in wealth management todayWhy client onboarding remains one of the biggest automation opportunitiesHow firms should sequence AI adoption to start small and build safelyThe difference between augmenting advisors and replacing themWhy owning your intelligence layer beats outsourcing it long-termWhat leaders should prioritize in the next 6 to 12 monthsA rapid-fire round on chief AI officers, proprietary models, and AI advisors  00:00 Introduction and welcome to Electric Mindset 00:42 Meet Kapin Vora, US Managing Partner at Electric Mind 01:22 Kapin's journey: from Africa to engineering to financial services 04:47 Where AI adds the most value: cost, revenue, and risk 06:16 AI's impact on client onboarding 08:01 AI and regulatory considerations: KYC and AML 09:03 Sequencing automation across the five wealth functions 10:17 Opportunities for AI in advisor workflows 11:26 Why integration is critical to AI success 12:20 Will AI augment or replace advisors? 13:36 Defining the "credibility gap" in wealth management 15:08 Technology, organization, or talent: where the gap really lives 16:46 The reskilling challenge for today's workforce 18:04 Retaining institutional knowledge in the age of AI 19:19 Building an owned intelligence layer vs. outsourcing 20:50 Helping leaders adapt to AI-driven change 22:29 Speed, ROI, and the case for taking action 24:08 Rethinking how organizations fund and plan AI projects 25:07 Delivering value while building the foundation 26:22 Electric Mind's approach to AI enablement 29:01 The real cost of waiting to invest in AI 30:01 Where agentic AI fits in wealth management today 30:44 What leaders should prioritize over the next 6-12 months 32:16 Supercharge or Short Circuit: rapid-fire round 33:18 Off Script: the biggest AI supercharge moment right now Kapin Vora: kapin.vora@electricmind.com Dave Manley: https://www.linkedin.com/in/dmmanley/   Learn more about Electric Mind at electricmind.com

  4. Jul 29

    Episode 10: The Human is Still the Story

    Mastering AI takes more than new tools. It takes a new way to learn and adapt. On the latest episode of Electric Mindset, host Dave Manley talks with Mike Lee, co-founder of Graivy, about a real risk in fast-moving fields: expertise can turn into tunnel vision. Mike draws on decades in fintech and food tech to explain why transformation starts with curiosity and a willingness to get messy, not just technical skill. Whether you're a junior developer asking questions or a seasoned expert holding onto what you know, the same principle applies. Staying open to AI's paradigm shift matters more than defending past expertise. The takeaway: progress in applied AI comes from balancing wisdom with experimentation. Mike calls it riding the Magic School Bus while keeping the Tony Stark suit ready for when precision counts. Carrying legacy knowledge forward isn't optional. It's what responsible AI stewardship looks like in practice. Want to future-proof your team or make smarter bets on automation? Let's talk. Mike's journey shows that getting AI right is about mindset as much as it is about technology. 00:00 Welcome to Electric Mindset 00:01:42 Introducing Mike Lee, co-founder of Graivy 00:02:39 The Magic School Bus and Tony Stark framework 00:04:12 Mike 1.0: building the foundation in banking 00:07:10 A wake-up call: mortality, retirement, and "what's next" 00:08:49 The pull toward founding Graivy 00:11:32 From fintech to food tech: finding the through line 00:13:52 Applied AI vs. the "AI expert" label 00:17:37 Legacy systems: old tech vs. new possibilities 00:21:13 The Tony Stark mindset shift (the Endgame scene) 00:27:41 The Einstelung effect and the expert trap 00:27:58 AI's impact on software development 00:31:19 The role of experts in the AI era 00:34:34 Career advice: riding the bus at every career stage 00:36:58 Supercharge or Short Circuit 00:38:40 How to find Mike Lee and Graivy Learn more about Graivy here: www.graivy.com Learn more about Electric Mind here: www.electricmind.com #ElectricMindset #Podcast #AppliedAI #AITransformation #Graivy #DaveManley #MikeLee #ElectricMind #TheFutureisBright #AI #TechConsulting #AIConsulting

  5. Jun 24

    Episode 009: AI-Ready? Or AI-Pretending?

    What does it actually mean to be AI ready in a heavily regulated financial institution? In this episode, our host Dave Manley is joined by Anunaya Ritwik, Managing Director at RBC Investor Services, and Andrew Pitt, Client Partner at Electric Mind, to find out. Together, they cut through the AI hype to explore what operational readiness really looks like, from building strong data foundations and governance frameworks to shifting organizational culture. They share candid perspectives on overcoming skepticism, balancing risk with innovation, and the concrete steps financial institutions should be taking to drive real value from AI transformation. Whether you work in operations, lead transformation initiatives, or are just trying to separate signal from noise, this episode delivers practical insights on embracing AI safely, responsibly, and effectively. 00:00 Journey from engineering to finance 04:18 The spectrum of AI perspectives 09:14 Investing in data and AI governance 10:46 AI in governance and delivery 15:41 Discussing investment in tech infrastructure 16:42 Data management and AI integration 21:57 Collaborative AI adoption strategies 25:28 Using AI for simple tasks 29:45 Seeking partnership for impactful change 31:37 Guiding AI implementation steps 37:04 Discussing AI regulations and adoption 38:43 Embracing AI for job efficiency Contact Us Dave Manley: https://www.linkedin.com/in/dmmanley/ Anu Ritwick: https://www.linkedin.com/in/anunaya-ritwik/ Andrew Pitt: https://www.linkedin.com/in/pittandrew/ www.rbc.com www.electricmind.com #ElectricMindset #ElectricMind #AI #AIconsulting #AIready #TheFutureisBright

  6. Jun 24

    Episode 008: The AI Execution Gap

    Season 2 of Electric Mindset is here. And we're kicking it off with one of the biggest questions in enterprise AI right now: how do you actually get value from it? Most organizations know they need to do something with AI. Fewer know what that something should be. Even fewer are measuring whether it's working. In this episode, host Dave Manley talks with Keith Shiner, Engineering Lead Partner at Electric Mind, and Dan Adamson, CEO & Co-Founder of AutoAlign AI, about the gap between AI hype and AI impact inside large organizations. The conversation covers what separates companies that are getting real returns from the ones still stuck in pilot mode, and why leadership buy-in means more than signing off on a budget. What you'll hear: Why the winners in AI transformation aren't chasing tools, they're asking better questionsWhat "fail fast" actually looks like when there's real money on the tableHow to measure ROI in terms your board will care aboutThe culture shift that has to happen before any technology can stickThis isn't a conversation about what AI could do someday. It's about what's working now, what's not, and what to do about it. Contact us: Dan Adamson:  https://www.linkedin.com/in/danadamson/ Keith Shiner:  https://www.linkedin.com/in/keithshiner/ Dave Manley:  https://www.linkedin.com/in/dmmanley/   Auto Align AI: https://www.autoalign.ai Electric Mind: www.electricmind.com     #ElectricMindset #ElectricMind #AutoAlignAI #AI #AITransformation #TheFutureIsBright

  7. Apr 6

    Episode 007: The Future of Payments

    Payments innovation impacts us all—but most of us rarely think about what happens behind the tap or transfer. In this Season 1 bonus episode of Electric Mindset, our host Nick Dyment sat down with Alex Achtemichuk and Eric Lombardi to unpack the transformation reshaping Canada’s financial system. From the future of real-time rails to the rise of agentic AI, the conversation revealed that payments modernization isn’t a one-and-done event—it’s an ongoing journey requiring constant investment, scale, and curiosity. Alex Achtemichuk put it succinctly: the financial institutions agile enough to harness structured data and AI are poised to pull ahead, while Eric Lombardi reminded us that smaller players can now leapfrog incumbents by building around nimble architectures and next-gen tools. If you’re building in fintech or rethinking business strategy, remember: sustainable advantage comes from focusing on what makes your experience unique, while leveraging partners to take care of the complex infrastructure. And as the barriers to entry drop, success will belong to those who embrace learning, humility, and bold execution—no matter the market climate. Curious about how to adapt your roadmap or where Canada stands on the global innovation stage? Reach out and let’s keep the conversation going. In a world that’s only getting more complex, there’s never been a better time to stay curious and build something future-ready. Contact us here: Electric Mind: https://www.electricmind.com/contact Eric Lombardi: https://www.linkedin.com/in/ericlombardi/ https://x.com/EricDLombardi?s=20 Alex Achtemichuk:  https://www.linkedin.com/in/alex-achtemichuk-91295167/   www.centralone.com www.electricmind.com   00:00 Simplifying Payments for Financial Institutions 06:11 "C1: Empowering Fintech Payment Solutions" 08:51 Canada's Paradigm Shift in Payments 11:58 Canada’s Role as Payment Innovator 15:45 Canada's Digital ID & Payments Innovation 19:45 "AI Advancing AML and Payments" 22:50 "AI Reshaping Business Strategies Globally" 26:48 "Challenges Facing Young Entrepreneurs Today" 31:39 "Career Growth by Understanding Why" 35:33 Curiosity, Systems Thinking, and Advocacy Insights 37:10 "Navigating Growth, Curiosity, and Confidence" 40:35 "Connect with Me on LinkedIn"   #ElectricMindset #TheFutureisBright #ElectricMind #CentralOne #Payments #NickDyment #EricLombardi #AlexAchtemichuk #AI #AIConsulting #Podcast

  8. 2025-10-14

    Episode 006: Contact Centers in the AI Era

    Contact centers get a bad rap. They're often written off as cost centers: high-volume, high-churn, and low on innovation. But what if flipping that mindset is the key to real CX transformation? In episode 006 of Electric Mindset, host Nick Dyment talks with Michael Lang, Advisory Director and contact center transformation specialist about what it takes to turn customer service into a value engine.  Michael’s been deep in the weeds: navigating outdated systems, inconsistent processes, and frustrated agents and customers alike. Through it all, he’s learned that real progress doesn’t come from slashing costs, it comes from designing experiences that work for people. Nick and Michael dig into: Why AI alone won’t save your contact centerHow legacy tools hold teams back—and what to do about itWhat happens when you listen to your frontline If you’re dealing with high turnover, clunky workflows, or wondering whether Gen AI can really make a difference, this one’s for you. Michael shares practical insights from the field, plus a few hard truths about what works and what doesn’t. Empathy, smart tech, and metrics that matter—that’s the playbook. Ready to shift your perspective?   00:00 Career Shift from Arts to Engineering 04:13 Improving Customer Experience 09:11 Lessons from Frontline Workers 12:15 Rethinking Contact Centers 15:45 AI Revolutionizing Contact Centers 16:33 Amazon's Cloud Strategy Dominance 21:15 Collaborative Site Visits for Empathy 24:36 Contact Center Reporting Automation Insights 27:29 Technology-Driven Customer Experience Shift 28:45 AI Monitors and Saves Troubled Calls 33:11 Evolving Contact Centers with AI 35:50 Expanding Customer Communication Channels 40:21 "Contact Center NPS Boosted 20 Points" 43:13 "Customer Value Over Call Center" 45:56 "Answer Anywhere: Remote Phone Tools" 48:16 Redefining Customer Support Metrics 51:36 "Spread the Electric Mindset" #ElectricMindset #ElectricMind #Podcast #AIconsulting #DigitalStrategy #CustomerExperience #AI #Transformation #AdvisoryTeam

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About

Join Nick Dyment, Chief of Staff and Technical Director at Electric Mind as he connects with the brightest minds in AI, Technology, and Business Transformation.

Information

  • Creator
    ElectricMind
  • Years Active
    2025 - 2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © ElectricMind
  • Show Website
    Electric Mindset