Knowledge on the Go

Vizient Performance Improvement Collaborative
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The Vizient PI Collaboratives team hosts podcasts throughout the year on issues such as leading and managing systems, engaging your workforce, and optimizing care delivery.

  1. MAY 11

    Medication Reconciliation

    Medication reconciliation plays a critical role in patient safety by ensuring medications are accurate, appropriate, and understood during transitions of care. Vizient host Shannon Hale speaks with Ekaterina Kossykh-Burrows, Clinical Pharmacist at Highland Hospital, about practical strategies to prioritize high risk patients, build trust with providers, and drive measurable impact through pharmacy led interventions.   Guest Speaker:  Ekaterina Kossykh-Burrows Pharm.D., BCPS Clinical Pharmacist Highland Hospital Host: Shannon Hale, MHA, RN, CPHQ Senior Program Director, Performance Improvement Programs Vizient  Show Notes:  [00:46] Overview of Highland Hospital and its patient population [01:20] The value of collaborative learning and participating in the performance improvement collaborative [03:09] Medication reconciliation workflows and how patients are prioritized [04:57] How a patient scoring system is developed, including risk factors and data validation [07:02] How medication related risk factors contribute to readmissions [07:32] Gaps in electronic records and the need for human involvement [08:46] The role of clinical judgment alongside technology [09:10] The impact of dedicated pharmacy roles on improving medication accuracy [10:29] Best practices for building programs, including starting small and maintaining consistency   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com    Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    14 min

  2. APR 27

    PSI Indicators

    Patient safety indicators are more than numbers on a report. They expose where harm may be happening and where systems are breaking down. Katelyn Dietz, Director of Patient Safety and Quality at Lake Charles Memorial, shares how her team tackles rising PSI rates by strengthening documentation, aligning cross functional teams, and creating a more proactive review process. Joined by Vizient host Michelle Lewis, they unpack the real challenges behind PSI performance and what it takes to turn insight into action.    Guest Speaker:  Katelyn Dietz, MBA, RN, CPHQ Director of Patient Safety and Quality Lake Charles Memorial Host:  Michelle Lewis  Senior Director Programs, Performance Improvement Programs Vizient    Show Notes:  [00:53] Focus on PSI at Lake Charles Memorial and why it was necessary  [01:31] Establishing standardized criteria for selecting cases for review [02:40] Bringing  multiple departments together to change PSI approach  [04:10] Engaging physicians in documentation improvement [05:45] PSI thirteen insights that would help other organizations  [07:17] Substantial improvement in the patient safety composite score PSI ninety [08:37] How to sustain improvements to PSI scores    Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com    Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    11 min

  3. APR 13

    Ambulatory Patient Access

    Access to care in an ambulatory setting continues to challenge health systems as patient expectations grow, pushing organizations to rethink how patients connect with care. Our host Michelle Lewis joins Tyler Bauer, Senior Vice President of System Ambulatory Operations at University of Chicago Medicine to explore how their team is transforming access through more connected and intuitive processes.  Guest: Tyler Bauer, MA, MBA, LCPC Senior Vice President, System Ambulatory Operations UChicago Medicine   Host: Michelle Lewis Senior Director Programs, Performance Improvement Programs Vizient    Show Notes:  [00:45] Areas of improvement in ambulatory access  [02:16] Biggest pain points for patients: connectedness, personalization, and navigation  [03:51] Creating an omnichannel experience  [04:43] AI tools being brought in to help with access strategy  [06:18] Using ambient listening and other AI tools to make a difference for patients and staff  [08:26] Organizational buy-in and compliance with AI application strategy  [10:31] Advice to other healthcare organizations    Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com    Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    12 min

  4. MAR 23

    Patient Transfers

    Patient transfers are a common part of hospital care, but they carry real risk, making strong communication and coordination essential for safe outcomes. Sharon Johnson, Executive Director of Throughput and Capacity at Community Health Network, shares a how her health system is rethinking its approach to transfers and patient flow. Joined by Vizient host Shannon Hale, they explore challenges and creative strategies involved in moving patients safely and efficiently.   Guest Speaker:   Sharon Johnson, MBA Executive Director, Throughput and Capacity CHNw EMS education/ Ambulance Transportation   Host: Shannon Hale, MHA, RN, CPHQ Senior Program Director, Performance Improvement Programs Vizient    Show Notes:  [01:20] – Management of ambulance transportation  [02:22] – Throughput initiatives implemented in each hospital  [03:29] – Establishing communication through EMR  [05:39] – Training staff and bringing awareness  [06:40} – Communication and creating own triage process   [09:20] – Creating buy-in with your hospital leadership [12:26] – Developing policies and protocols that work with each facility  [13:58] – What is the “easy button” for staff and patients    Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com    Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    14 min

  5. FEB 16

    Mortality Outcomes

    Mortality affects hospitals all over the country and having structured systems in place helps improve outcomes. Tiffany Harvey, Quality Assurance Reviewer at INTEGRIS Health, joins host Shannon Hale, Senior PI Program Director at Vizient, to discuss why a meaningful mortality review process is so critical to quality improvement work. They reflect on lessons learned from Vizient’s mortality review collaborative and the value of learning alongside peer organizations.   Guest Speaker: Tiffany Harvey, RN Quality Assurance Reviewer INTEGRIS Health   Host: Shannon Hale, MHA, RN, CPHQ  Senior Program Director, Performance Improvement Programs  Vizient     Show Notes:   [00:52] – Participation in Establishing a Structured Mortality Review Team Collaborative   [01:35] – Goals from joining the collaborative   [02:29] – Insights that helped inform change to mortality process   [03:33] – How Integris and Tiffany’s team are improving the outcomes   [04:59} – After the collaborative where is team and the improvement work going   [06:04] – Sustainability in mortality review   [07:18] – Looking to the future what is the dream for mortality review     Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com    Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    9 min

  6. JAN 19

    Sepsis Awareness

    Sepsis affects millions of people each year and remains one of the most complex and deadly medical emergencies facing healthcare today. Michelle Lewis, Senior Director of PI Programs at Vizient, is joined by Shannon Hale, Senior PI Programs Director and sepsis subject matter expert, to explore why sepsis is so difficult to identify. Together, they discuss awareness gaps that still exist across providers, staff and communities.  Guest Speaker:  Shannon Hale, MHA, RN, CPHQ Senior Program Director Performance Improvement Programs   Host:  Michelle Lewis Senior Director Programs Performance Improvement Programs   Show Notes:  [00:47] Why sepsis remains a critical and complex challenge in healthcare [01:58] Vizient sepsis projects and what members are struggling with most [2:45] Lessons learned from sepsis performance improvement teams and the role of champions [03:43] Executive sponsorships and celebrating wins  [06:10] Sustaining education, addressing staff and resident turnover [07:10] New approaches to education including social media and community engagement [08:28] How organizations and individuals can increase sepsis awareness  [10:09] Public policy advocacy and educating lawmakers about sepsis  [11:01] Potential role of AI in earlier identification    Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    12 min

  7. 2025-12-22

    Care Between Visits

    Healthcare providers are receiving patient portal messages at large volumes, reshaping how care teams deliver and manage care between visits. As patient messaging grows from simple prescription questions to complex clinical concerns, this “invisible” work is placing a significant strain on provider workload. In this episode, Vizient Fellow Mathilde Hanchard talks to Dr. Ko, Director and Chief of Dermatology Service Line and Associate Chief Quality Officer at Stanford Health Care, about how his team uncovers the true scope of patient medical interactions.    Guest Speaker:  Dr. Justin M. Ko, MD, MBA Director and Chief of Medical Dermatology Stanford Health Care (SHC) Host:  Mathilde Hanchard, MS-HSM Fellow, Performance Improvement Programs Vizient    Show Notes: [00:52] Dr. Ko explains provider workload tied to patient portal messaging  [02:12] Rapid growth of patient portal messages since 2020  [03:50] Making portal messaging more visible and measurable [05:27] The complexity of accurately quantifying the communication workload  [07:47] Plans to publish and share data [11:19] Evaluating patient portal messages and trends [12:57] The future of patient portal messaging within care delivery   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    16 min

  8. 2025-11-17

    Automated patient messaging

    Patient messaging has become more common across health systems, but few use it in a way that truly supports better health outcomes. Northwestern Medicine’s Smart Outreach for Better Health is taking patient communication a step further by using automation to identify specific populations and send personalized clinically relevant messages. Our host Myesha Williams and Northwestern’s Program Manager Dharmesh Patel share how this initiative bridges care gaps, boosts follow up rates and helps patients stay engaged in their own care.   Guest speaker: Dharamesh Patel Program Manager, Quality and Patient Safety Northwestern Medicine    Host: Myesha Williams SN, RN Fellow, Performance Improvement Programs Vizient   Show notes: [00:56] – Overview of the Better Health initiative and how patient messaging was deployed [01:53] – Collaboration between data and quality leaders that launched automated patient outreach [03:17] – Implementing a systemwide strategy to enhance outreach and care coordination [04:19] – Timing messages to reach patients when they’re most likely to respond [06:32] – Role of patient and family advisors in driving success and credibility [07:40] – How the team increased follow-through rates, engaging 13% of patients [09:12] – Tackling challenges and leveraging EMR analyst expertise [09:54] – Addressing time constraints as a key project barrier   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

    15 min
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About

The Vizient PI Collaboratives team hosts podcasts throughout the year on issues such as leading and managing systems, engaging your workforce, and optimizing care delivery.

Information

  • Creator
    Vizient Performance Improvement Collaborative
  • Years Active
    2020 - 2026
  • Episodes
    107
  • Rating
    Clean
  • Copyright
    © Copyright 2025 All rights reserved.
  • Show Website
    Knowledge on the Go

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