Within the Trenches

Code 7 Podcast Network

A podcast based on the experience of being a 9-1-1 dispatcher.

  1. -2 j

    Within the Trenches Ep 663

    Episode 663 features a solo episode where I revisit and celebrate the 13 year anniversary of my last day at Allegan County Central Dispatch in Michigan. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Ricardo recounts leaving his dispatch career after 13 years and what led to that decision Highlights from early podcasting days, including memorable conferences and media appearances The significance of sharing dispatch stories for support, inspiration, and therapy A detailed recap of his last 16-hour shift, final radio transmission, and emotional goodbyes Reflections on the legacy, growth, and impact made through the Within the Trenches podcast and the #IAM911 movement If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 663

  2. -3 j

    Within the Trenches Ep 662

    Episode 662 features Erica, a peer support specialist and CTO with Calhoun County Consolidated Dispatch Authority, MI. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Erica's journey from the ER to a 13-year dispatch career Training philosophy: building trust, sharing mistakes, and modernizing the culture Public education efforts and common 9-1-1 misconceptions Burnout, boundaries, and the decision to reclaim personal well-being The shift toward hope, teamwork, and why this profession is still worth saving If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 662

  3. 15 juil.

    Within the Trenches Ep 661

    Episode 661 features a panel discussion from a recent Public Safety Showcase virtual event entitled, "Dispatcher Suicide: Breaking the Silence." Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Why dispatcher suicide remains a taboo topic in public safety What struggle really looks like among dispatchers Why it's easier for dispatchers to help others than themselves Practical mental health resources and what truly helps How agencies and coworkers navigate the aftermath and support survivors If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 661

  4. 27 juin

    Within the Trenches Ep 660

    Episode 660 features a panel discussion from a recent Public Safety Showcase virtual event covering AI Tech and mental health for 911 professionals. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The real impact of AI on dispatcher cognitive load and stress management Why wellness apps often fall short for frontline public safety professionals Balancing public perception and internal stigma about AI use in 911 centers The critical role of vendor-agency collaboration in effective tech adoption Big-picture ideas for the future of AI-driven wellness and support in emergency communications If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 660

  5. 16 juin

    Within the Trenches Ep 659

    Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The unseen trauma and emotional burdens shouldered by dispatchers Why dispatcher suicides remain under-recognized and rarely discussed What "struggle" actually looks like in the life of a dispatcher The barriers and stigma around seeking help in this field Practical tools, peer support, and what really works to cope and heal If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 659

  6. 10 juin

    Within the Trenches Ep 658

    Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The truth about tracing 911 calls and caller location technology Why dispatchers ask so many questions during emergencies The realities of putting callers on hold and response times The misconception that dispatchers "just sit and answer phones" Staffing shortages, burnout, and what really goes on behind the scenes If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 658

  7. 5 juin

    Within the Trenches Ep 657

    Episode 657 features Cheyenne, a 911 professional out of Kansas. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Transitioning from firefighter to dispatcher and early career hurdles The evolution of public safety technology and dispatch procedures Navigating gender barriers and proving oneself in a male-dominated field Memorable and unusual 911 calls, including tips for effective communication Launching a book series based on true stories from the front lines If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 657

  8. 27 mai

    Within the Trenches Ep 656

    Episode 656 features an Open Mic LIVE solo episode. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Episode topics – Highlights and behind-the-scenes from the recent Michigan Public Safety Telecommunications Conference The origin and growth of the Within the Trenches podcast and the #IAM911 Movement Using games and creative engagement in conference vendor halls The significance of peer support, mental health, and communication in the dispatch community The ongoing fight for recognition, reclassification, and positive culture change in 911 centers If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

    Within the Trenches Ep 656
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À propos

A podcast based on the experience of being a 9-1-1 dispatcher.

Informations

  • Création
    Code 7 Podcast Network
  • Années d’activité
    2013 - 2026
  • Épisodes
    664
  • Classification
    Contenu explicite
  • Copyright
    © 2026 Within the Trenches Media
  • Site web de l’émission
    Within the Trenches

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