Exploring Excellence in Professional Services Exploringexcellence

In this episode I interview Tracey Hudson, Managing Director of outsourced HR Company - The HR Dept.  Tracey runs three HR Dept office in Kenilworth, Rugby and Belper.  
We discuss people, culture, the biggest HR issues and how to avoid them, digitisation, awards, social media, service excellence and contribution.  
Giving back is a big part of my values, so we ask that, if you enjoy the episode and you would like to show your appreciation for our time and valuable information, feel free to make a donation to Tracey's charity of choice Purple Community Fund https://www.p-c-f.org
To find out more about The HR Dept, please go to https://www.hrdept.co.uk
To find out more about First Impressions, please go to http://www.firstimpressions.uk.com
 

In this episode I inter new Debbie Moss, Service Team Leader of Gallagher Insurance.  They specialise in insurance, risk management and consultancy.  
We discuss people, culture, the Gallagher Way, service excellence and awards.
Gallagher nominated charity is The Belgrade Theatre http://www.belgrade.co.uk
My nominated charity is Moonwalk https://moonwalklondon2019.everydayhero.com/uk/lyn-1
To find out more about Gallagher, here is their website https://www.ajg.com/uk/
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
 

In this episode, I interview James Hodgson, Relationship Director at Barclays Corporate.
 
We discuss people, relationships, tailoring your service, adding value, customer focus and some really useful information on risk, raising finance and fraud prevention.
James' nominated charity is The Ambulance Staff Charity http://www.theasc.org.uk
To find out more about Barclays https://www.barclays.co.uk 
To connect with James linkedin.com/in/james-hodgson-033b4846
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) linkedin.com/in/lynbromley
 

In this episode I interview Helen Routledge, CEO of Totem Learning.
We discuss virtual reality, gaming, L&D, creativity, culture, creative conflict, passion and awards.
Helen's nominated charities are The Butterfly Foundation https://www.butterfly-foundation.com
and McMillan https://www.macmillan.org.uk
To connect with Helen https://www.linkedin.com/in/helenroutledge/
or https://www.totemlearning.com
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

In this episode I interview Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa.
We discuss how professional services can learn from hospitality, people, team work, 6th sense, standards and awards.
Nick's nominated charity is The Rigby Foundation http://www.rigbygroupplc.com/about/the-rigby-foundation/
To find out more about Mallory Court, please go to https://www.mallory.co.uk
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

In this episode I read the mindset section of Trusted, the bestselling book I co-authorerd in 2017.  It was also a finalist in the Business Book of the Year Awards 2018.
It has recently been #mentalhealthawareness2019 so I wanted to share some tips about managing your mindset.
My nominated charity is Suited for Success https://www.suitedforsuccess.co.uk
To find out more about about Trusted, please go to http://firstimpressions.uk.com/trusted
To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com
To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/
Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.