Exploring Excellence in Professional Services

Exploringexcellence

A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.

  1. EPISODE 1

    Series 1 Episode 1 with Tracey Hudson, Managing Director of outsourced HR company - The HR Dept

    In this episode I interview Tracey Hudson, Managing Director of outsourced HR Company - The HR Dept.  Tracey runs three HR Dept office in Kenilworth, Rugby and Belper.   We discuss people, culture, the biggest HR issues and how to avoid them, digitisation, awards, social media, service excellence and contribution.   Giving back is a big part of my values, so we ask that, if you enjoy the episode and you would like to show your appreciation for our time and valuable information, feel free to make a donation to Tracey's charity of choice Purple Community Fund https://www.p-c-f.org To find out more about The HR Dept, please go to https://www.hrdept.co.uk To find out more about First Impressions, please go to http://www.firstimpressions.uk.com

    20 min

  2. EPISODE 2

    Series 1 Episode 2 with Debbie Moss, Service Team Leader at Gallagher Insurance

    In this episode I inter new Debbie Moss, Service Team Leader of Gallagher Insurance.  They specialise in insurance, risk management and consultancy.   We discuss people, culture, the Gallagher Way, service excellence and awards. Gallagher nominated charity is The Belgrade Theatre http://www.belgrade.co.uk My nominated charity is Moonwalk https://moonwalklondon2019.everydayhero.com/uk/lyn-1 To find out more about Gallagher, here is their website https://www.ajg.com/uk/ To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com

    32 min

  3. EPISODE 3

    Series 1 Episode 3 with James Hodgson, Relationship Director at Barclays Corporate

    In this episode, I interview James Hodgson, Relationship Director at Barclays Corporate.   We discuss people, relationships, tailoring your service, adding value, customer focus and some really useful information on risk, raising finance and fraud prevention. James' nominated charity is The Ambulance Staff Charity http://www.theasc.org.uk To find out more about Barclays https://www.barclays.co.uk  To connect with James linkedin.com/in/james-hodgson-033b4846 To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com To connect with me (Lyn) linkedin.com/in/lynbromley

    27 min

  4. EPISODE 4

    Series Episode 4 with Helen Routledge, CEO of Totem Learning

    In this episode I interview Helen Routledge, CEO of Totem Learning. We discuss virtual reality, gaming, L&D, creativity, culture, creative conflict, passion and awards. Helen's nominated charities are The Butterfly Foundation https://www.butterfly-foundation.com and McMillan https://www.macmillan.org.uk To connect with Helen https://www.linkedin.com/in/helenroutledge/ or https://www.totemlearning.com To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/ Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

    27 min

  5. EPISODE 5

    Series 1 Episode 5 with Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa

    In this episode I interview Nick Hanson, General Manager of Mallory Court Country House Hotel and Spa. We discuss how professional services can learn from hospitality, people, team work, 6th sense, standards and awards. Nick's nominated charity is The Rigby Foundation http://www.rigbygroupplc.com/about/the-rigby-foundation/ To find out more about Mallory Court, please go to https://www.mallory.co.uk To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/ Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

    25 min

  6. EPISODE 6

    Series 1 Episode 6 with me, Lyn Bromley speaking about Mindset

    In this episode I read the mindset section of Trusted, the bestselling book I co-authorerd in 2017.  It was also a finalist in the Business Book of the Year Awards 2018. It has recently been #mentalhealthawareness2019 so I wanted to share some tips about managing your mindset. My nominated charity is Suited for Success https://www.suitedforsuccess.co.uk To find out more about about Trusted, please go to http://firstimpressions.uk.com/trusted To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/ Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

    47 min

  7. EPISODE 7

    Series 1 Episode 7 with Mike Penny and Russell Howarth of Zenzero

    We have a first on the podcast, I interview both Mike Penny, Service Delivery Director and Russell Howarth, Cyber Security Consultant from Zenzero. We discuss how the IT industry can benefit from focusing on the communication and human aspect of customer service as well as the technical skills that are required. Their nominated charity is Safeline https://www.safeline.org.uk To find out more about Zenzero, please go to https://www.zenzero.co.uk   To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/ Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast. If you would like to find out more about the service excellence awards for 2020, please head over to the website http://serviceexcellenceawards.co.uk

    31 min

  8. EPISODE 8

    Series 1Episode 8 with Martin Gibbs, Managing Partner at Dafferns

    In this episode I interview Martin Gibbs, Managing Partner at Dafferns Chartered Accountants and Business Advisors. We discuss making the complex simple, building relationships, service excellence in action, investing in their team to develop their potential,  maximise their performance and deliver excellent service.  We also discuss the digital revolution and we slightly geeked out on spreadsheets for a moment! Martin's nominated charity is Coventry Cyrenians - a charity to support homelessness. http://www.coventrycyrenians.co.uk and The Alzheimers Society https://www.alzheimers.org.uk To find out more about Dafferns, please go to https://dafferns.com To find out more about First Impressions, here is our website http://www.firstimpressions.uk.com To connect with me (Lyn) https://www.linkedin.com/in/lynbromley/ Please do rate and review the podcast on Apple iTunes or Podbean to help other to find the podcast.

    38 min
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A series of podcasts where I interview professional service leaders, innovators and client service stars on the importance of people delivering excellence services to drive business performance.

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