Beyond the Close

Velaris

Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.

Episodes

  1. The “Great Reset” of Customer Success: What CS Teams Need To Know About AI

    20/11/2025

    The “Great Reset” of Customer Success: What CS Teams Need To Know About AI

    In our 5th episode of the Beyond The Close podcast, we’re talking with Dan Farley, a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore:👉 The weekly exercise every CSM must adopt to stay irreplaceable in the age of AI👉 The crucial AI mistake every CSM must avoid to stay competitive and boost their career👉 How how Perplexity AI can help you foresee and mitigate churn👉 Why the CS function might not exist ten years from now👉 Why you should remain optimistic in the AI eraPacked with practical advice, honest lessons, and bold insights, this episode is for CS practitioners navigating the challenges of scaling, adapting, and thriving in the AI era.

    40 min
  2. The “Great Reset” of Customer Success: What CS Teams Need To Know About AI

    07/11/2025

    The “Great Reset” of Customer Success: What CS Teams Need To Know About AI

    In our next episode of the Beyond The Close podcast, we’re talking with Dan Farley, a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore: The weekly exercise every CSM must adopt to stay irreplaceable in the age of AIThe crucial AI mistake every CSM must avoid to stay competitive and boost their career How how Perplexity AI can help you foresee and mitigate churnWhy the CS function might not exist ten years from nowWhy you should remain optimistic in the AI era Packed with practical advice, honest lessons, and bold insights, this episode is for CS practitioners navigating the challenges of scaling, adapting, and thriving in the AI era.

    40 min
  3. The Next Chapter of CS: Global Scale, AI Signals & Human-in-the-Loop

    26/09/2025

    The Next Chapter of CS: Global Scale, AI Signals & Human-in-the-Loop

    Running 40 accounts isn’t the same as running 200+.Kostadin Lilov (Head of CS @ Lokalise) shares the playbook for leading CS at global scale. In Episode 4 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we cover: 👉 Segmenting CS for scale: enterprise vs. 200+ accounts👉 The 180-day retention forecast vs. renewal firefighting👉 Where to automate — and where to stay human👉 Why “2022-style CS” thinking is holding teams back 💡 Practical playbooks. Honest lessons. Bold predictions. 🎬 Watch Episode 4 — practical insights you’ll want to take back to your team.

    41 min
  4. Scaling Post-Sales with AI, Automation & Real Talk

    23/09/2025

    Scaling Post-Sales with AI, Automation & Real Talk

    AI is rewriting the rules of Customer Success.Violaine Yziquel has lived it, and she’s here to share what works. In Episode 3 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we dive into: How Fyxer cut response times from 8 hours to 20 minutes with AIThe traits of standout CSMs todayWhy CS is shifting back to account managementWhen to automate vs. when to stay humanHow to lead with data, curiosity, and zero ego 🎬 Watch Episode 3 , because this is one CCO’s playbook you’ll want to steal.

    31 min
  5. Customer Success in the Age of AI: From Cost Center to Growth Driver

    23/09/2025

    Customer Success in the Age of AI: From Cost Center to Growth Driver

    What happens when one leader runs both Sales and CS?Daniel Farkas has done it , and he’s here to share what most leaders won’t say out loud. Episode 2 of Beyond the Close 🎙️ Daniel Farkas (ex-CRO at Staffbase, VP at Box) joins Jose Fernandez Castaño (Co-founder @ Velaris) to dive into the new AI-augmented operating model for GTM and CS, driving meaningful customer outcomes and business growth. What we’ll cover: Why AI is reshaping Sales and CSWhere human expertise is still irreplaceableThe rise of the “AI Architect” in GTMWhy more Heads of CS aren’t becoming CROs 🎬30 minutes, one CRO’s perspective you don’t want to miss.

    55 min
  6. The Future of AI-Driven Customer Success & Go-To-Market Strategy

    19/09/2025

    The Future of AI-Driven Customer Success & Go-To-Market Strategy

    AI is rewriting the GTM playbook. Post-sales is no longer just about ‘what happens after the deal’. It’s becoming the engine of growth. Are you ready? Introducing Beyond the Close: Episode 1 🎙️ In this episode, we sit down with Jose Fernandez Castaño (Co-founder @ Velaris), Tim Budden (Head of AI @ Velaris) and Michael T. (GTM & Ops leader) to dive into: How GTM roles are changing as a result of AI How AI is helping post-sales teams evolve What it takes to build a reliable AI layer across fragmented data and systems The emerging role of the “Architect” CSM in modern post-sales orgs How high-performing GTM teams can use AI to focus on moments that move the needle 🎧 Listen now to Beyond the Close, and explore what the future of post-sales looks like.

    44 min
  • 6 Episodes

Ratings & Reviews

5
out of 5
4 Ratings

About

Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.

Information

  • Creator
    Velaris
  • Years Active
    2K
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © Velaris
  • Show Website
    Beyond the Close