The AI Worker

Pete Newsome

The AI Worker delivers expert analysis on how artificial intelligence and automation are reshaping jobs, careers, and the workforce. I'm Pete Newsome and I've spent over 20 years in staffing and recruiting, helping companies hire and professionals find work. AI is the biggest labor market shift I've seen, and this channel breaks down what's actually happening so you can make informed decisions.

Episodes

  1. 6 FEB

    AI vs Customer Service Jobs. Here’s Who’s Really Winning.

    The headlines say customer service jobs are safe. They're not. And the data proves it. Gartner just published a report claiming that half of the companies that cut customer service staff due to AI will rehire by 2027. Sounds like good news...until you read the fine print. Their own data tells a very different story. Klarna's AI is now doing the work of 853 agents. Resolution time dropped from 11 minutes to 2. And the CEO just said something no one's talking about: AI is eating into level-2 support. The complex cases. The ones that supposedly require humans. There are 2.81 million customer service reps in the US. Another 1.5 million offshore handling American calls. The displacement isn't coming. It's happening. I've run a staffing agency for 20 years. We've placed thousands of customer service reps. This is bad for my business. But how I feel about it is irrelevant. What matters is what's actually happening. CHAPTERS: 00:00 - The headline vs. the fine print 00:42 - What Gartner's data actually shows 01:18 - Sacks vs. Amodei: who's right 01:38 - Klarna didn't fail. They figured it out. 03:12 - Salesforce: 85% autonomous resolution 03:28 - Why the Yale AI study is misleading 04:05 - 4.3 million jobs in the crosshairs 04:48 - Why I'm not happy about this 05:15 - What to pay attention to now 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    4 min
  2. 3 FEB

    Billionaires on AI: Jobs, Jobs, Jobs or the End of Work?

    Everyone has an opinion on how AI will impact jobs. But what do the billionaires have to say about it? They talked about it a lot last week in Davos. That's the World Economic Forum's annual meeting, where the world's most rich and powerful get together to remind each other how rich and powerful they are. Host Pete Newsome pulled clips from Jensen Huang (NVIDIA), Alex Karp (Palantir), Dario Amodei (Anthropic), the head of the IMF, and others. Here's what he found: Jensen Huang, whose company makes the chips powering the entire AI revolution, was asked point-blank about job displacement. His answer? "Jobs, jobs, jobs." That's it. The guy in the best position to tell us exactly where the displacement is going to happen... doesn't acknowledge job displacement when asked about job displacement. Alex Karp from Palantir was more direct. AI will "destroy humanities jobs." But don't worry, he offered some hope: "If you can get a job, you might keep it." Although not so much for middle managers. He called them "the fat in the middle." The head of the IMF said 60% of jobs in advanced economies will be "enhanced, eliminated, or transformed" by AI. That kind of specificity is comforting, isn't it? And Dario Amodei, CEO of Anthropic? "We actually need less and not more people." This is potentially the biggest issue all of us will face in our lifetimes. And if you can't already tell, Pete is very concerned about where it's heading. 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    4 min

About

The AI Worker delivers expert analysis on how artificial intelligence and automation are reshaping jobs, careers, and the workforce. I'm Pete Newsome and I've spent over 20 years in staffing and recruiting, helping companies hire and professionals find work. AI is the biggest labor market shift I've seen, and this channel breaks down what's actually happening so you can make informed decisions.