The AI Worker

Pete Newsome
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The AI Worker delivers expert analysis on how artificial intelligence and automation are reshaping jobs, careers, and the workforce. I'm Pete Newsome and I've spent over 20 years in staffing and recruiting, helping companies hire and professionals find work. AI is the biggest labor market shift I've seen, and this channel breaks down what's actually happening so you can make informed decisions.

Episodes

  1. 6 FEB

    AI vs Customer Service Jobs. Here’s Who’s Really Winning.

    The headlines say customer service jobs are safe. They're not. And the data proves it. Gartner just published a report claiming that half of the companies that cut customer service staff due to AI will rehire by 2027. Sounds like good news...until you read the fine print. Their own data tells a very different story. Klarna's AI is now doing the work of 853 agents. Resolution time dropped from 11 minutes to 2. And the CEO just said something no one's talking about: AI is eating into level-2 support. The complex cases. The ones that supposedly require humans. There are 2.81 million customer service reps in the US. Another 1.5 million offshore handling American calls. The displacement isn't coming. It's happening. I've run a staffing agency for 20 years. We've placed thousands of customer service reps. This is bad for my business. But how I feel about it is irrelevant. What matters is what's actually happening. CHAPTERS: 00:00 - The headline vs. the fine print 00:42 - What Gartner's data actually shows 01:18 - Sacks vs. Amodei: who's right 01:38 - Klarna didn't fail. They figured it out. 03:12 - Salesforce: 85% autonomous resolution 03:28 - Why the Yale AI study is misleading 04:05 - 4.3 million jobs in the crosshairs 04:48 - Why I'm not happy about this 05:15 - What to pay attention to now 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    4 min

  2. 3 FEB

    AI Agents Might Save Your Job. Here’s What You Need To Know Right Now.

    Most people are still using AI like it's a Magic 8-Ball. Ask a question, get an answer, shake and repeat. But there's a new category of AI that goes way beyond chat. They're called AI agents - and they don't just answer questions, they actually DO work. AI agents can: Browse the web and research topicsWrite and execute codeCreate documents and filesComplete multi-step projects autonomouslyIn today's episode, host Pete Newsome will explain what AI agents are, show you tools you can use TODAY (like Claude), and give you 3 ways to start working with them immediately. 73% more productive. That's not a small edge - that's a different league. 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    4 min

  3. 3 FEB

    AI Is Taking Jobs: Why You Can't Trust The Government

    Who do you trust when it comes to AI displacing jobs? The government? David Sacks, the White House AI czar, goes on TV to tell you not to worry. AI is creating jobs, he says. Data center construction is booming. Everything's fine. Meanwhile, Dario Amodei, the CEO of Anthropic (one of the companies actually building this technology), just published a 20,000-word essay called "The Adolescence of Technology." His prediction? 50% of entry-level white-collar jobs could be displaced within one to five years. Same week. Opposite messages. One guy wants to keep you calm. The other one is building the thing he's warning you about. Here's what stuck with me: Amodei said AI isn't a substitute for specific human jobs. It's "a general labor substitute for humans." That's deep. And that's chilling when you stop and think about it. 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    4 min

  4. 3 FEB

    Billionaires on AI: Jobs, Jobs, Jobs or the End of Work?

    Everyone has an opinion on how AI will impact jobs. But what do the billionaires have to say about it? They talked about it a lot last week in Davos. That's the World Economic Forum's annual meeting, where the world's most rich and powerful get together to remind each other how rich and powerful they are. Host Pete Newsome pulled clips from Jensen Huang (NVIDIA), Alex Karp (Palantir), Dario Amodei (Anthropic), the head of the IMF, and others. Here's what he found: Jensen Huang, whose company makes the chips powering the entire AI revolution, was asked point-blank about job displacement. His answer? "Jobs, jobs, jobs." That's it. The guy in the best position to tell us exactly where the displacement is going to happen... doesn't acknowledge job displacement when asked about job displacement. Alex Karp from Palantir was more direct. AI will "destroy humanities jobs." But don't worry, he offered some hope: "If you can get a job, you might keep it." Although not so much for middle managers. He called them "the fat in the middle." The head of the IMF said 60% of jobs in advanced economies will be "enhanced, eliminated, or transformed" by AI. That kind of specificity is comforting, isn't it? And Dario Amodei, CEO of Anthropic? "We actually need less and not more people." This is potentially the biggest issue all of us will face in our lifetimes. And if you can't already tell, Pete is very concerned about where it's heading. 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    4 min

  5. 3 FEB

    This AI Robot Is Coming For Your Job

    Workers at Hyundai are suddenly afraid of robots taking their jobs. And honestly? They should be paying attention. Boston Dynamics just unveiled the production-ready Atlas humanoid robot at CES 2026. It's 6'2", lifts 110 pounds, works in temperatures from -4° to 104°F, and never asks for a bathroom break. Hyundai is calling it "the Ferrari of humanoids." This isn't a concept. It's not a demo reel. Atlas is already in production, and every unit made in 2026 is already spoken for. Hyundai's Georgia plant gets them in 2028. Google DeepMind is integrating their AI. And the plan is to build 30,000 of these things per year. When cars replaced horses, we had 27 million horses in America. By 1960, there were 3 million left. Everyone really liked their horses, too. 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    2 min

  6. 3 FEB

    Why AI Is Taking Jobs From Lawyers. Especially The New Ones.

    Law school applications are up 44% in two years—the highest level since the early 2000s. At the same time, Goldman Sachs estimates 44% of legal work could be automated by AI.  Same percentage. Opposite directions.  Harvey AI is already inside 42% of the biggest law firms in America. And the CEO of Anthropic is warning that half of all entry-level white-collar jobs could disappear within five years. And tens of thousands of students are about to borrow $200,000, betting that the job market in 2029 looks exactly like it does today. Host Pete Newsome breaks down what's actually happening and what prospective law students deserve to know before they sign on the dotted line. 📽️ WATCH ON YOUTUBE: https://www.youtube.com/@TheAIWorker 👋 FOLLOW PETE ON LINKEDIN: https://www.linkedin.com/in/petenewsome/

    5 min
  • 6 Episodes

About

The AI Worker delivers expert analysis on how artificial intelligence and automation are reshaping jobs, careers, and the workforce. I'm Pete Newsome and I've spent over 20 years in staffing and recruiting, helping companies hire and professionals find work. AI is the biggest labor market shift I've seen, and this channel breaks down what's actually happening so you can make informed decisions.

Information

  • Creator
    Pete Newsome
  • Years Active
    2K
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © 2026 The AI Worker