Early Edition with Ryan Bridge

A fresh and intelligent start to your day - catch the very latest international and domestic news developments, sport, entertainment and business on Early Edition with Ryan Bridge, on Newstalk ZB.

  1. 3 HRS AGO

    Ryan Bridge: AI can't master all the jobs

    There’s been a lot of chat about AI replacing jobs lately. And I get it, there are signs it’s happening. For certain roles, especially more junior ones, the threat is real. But there are some things a computer will never know and never be able to do. Like reading somebody’s emotions. Burger King in the US, this is a story out this week, is trialling AI software to judge how courteous and friendly its staff are. They’ve got an aptly named AI assistant, Patty, apparently doing this task. Party lives in their headsets, monitoring their every word. If you’re handing out whoppers at a drive thru, Patty will apparently record how many times you say welcome, please and thank you. Patty then delivers the Whopper crew a daily friendliness score. Apart from sounding like a peak micro-managing pain in the ass, Patty, with respect, actually doesn’t know what she or it is talking about.   Can Patty detect sarcasm? Does Patty know if you’re dead in the eyes while welcoming the next hungry customer? Customer service isn’t so much about what somebody says, but how they say it.  It’s a glint in the eye. An affectation of the face. In Japan a polite bow of the head. In New Zealand, too much talking and fake friendly could be seen as rude. We’re more of a smile and polite hand gesture-type country. Human interaction is intricate and unique and takes even trained humans time to properly figure out.  We humans have more than 40 facial muscles and using them in different ways can apparently 10,000 subtle emotional messages. I went to the bank yesterday to order a Eftpos card. The bank manager came over to say hello and I can’t tell you Winston of she said, but I know she was lovely. I went home and told my partner about her.  Is this a job AI can master, I mean really.  Even if Patty had a camera on our eyeballs, a microphone and pulse checker, I don’t it could truly tell what we’re really thinking in a way only other humans can.  See omnystudio.com/listener for privacy information.

    3 min
  2. 1 DAY AGO

    Ryan Bridge: The issues we care about

    We have a new issues poll out this morning.  It's from IPSOS. 1000 people. Was taken after Waitangi weekend.  The numbers are bad for National, because they should be winning on more issues.  But Luxon won't hate the numbers because they're going in the right direction of a few key issues.  A significant increase on Cost of Living - after a period of trending in the wrong direction.  Another 'significant' increase on healthcare/hospitals- closing the gap from 19 to 12 points since October.  After being overtaken on the economy, they've come back to draw with the reds.  Interestingly, concern from voters about poverty and inequality is trending down - despite the big push in the media last week.  The reality is that Labour is still ahead on three of the five issues.  But no election is won or lost on a single issue, is it? Although Covid in 2020 and cost of living in 2023 were dominant.  What the election will come down to, as I've always said, and everyone already knows, is Winston Peters.  He has told me that he will not form a government with Labour if 1. Hipkins is in charge. And 2. it needs propping up by the Greens or TPM.  He says they're nuts.  So, as long as the polls, stay roughly where they are, the National party strategists will stick largely to the same script and wait for Winston at the alter.  Barring, of course, nay campaign snaffus that might get any of the above into trouble and offside with us, the voters. See omnystudio.com/listener for privacy information.

    2 min
3.9
out of 5
59 Ratings

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A fresh and intelligent start to your day - catch the very latest international and domestic news developments, sport, entertainment and business on Early Edition with Ryan Bridge, on Newstalk ZB.

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