Buzzsprout

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Kanał • Programy: 6

Praktyczne wskazówki

Praktyczne wskazówki

Seria ukończona
Praktyczne wskazówki

Praktyczne wskazówki

Uakt. co tydzień
Wiadomości technologiczne

Wiadomości technologiczne

Uakt. co tydzień
Biznes

Biznes

Uakt. co dwa tyg.
Praktyczne wskazówki

Praktyczne wskazówki

06.11.2023
Wiadomości technologiczne

Wiadomości technologiczne

Uakt. co tydzień

SEZON 1, ODCINEK 1

Podcast concept: name, niche, and goals

In Episode 01 of How to Start a Podcast, you'll learn how to pick the right niche for your podcast and how to create the perfect name for your new show. Next Steps: Podcast Name Generator (Tool)How to name your podcast (Video)How to identify your podcast's niche (Video)80 Podcasting Tips to Start a Successful Podcast (Blog) Resources We Mentioned: NameCheckr.com

S1, O1

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23 min
02.04.2024

The Transformative Power of Empathy in Customer Support

Text the show! Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect with your customers. On this episode of Happy to Help, Brian Johnson from the Buzzsprout Support team joins Priscilla to talk about the power that Empathy has when supporting customers. Brian's hospitality background at Chick-fil-A gives him some great insight into how personal connection can build brand loyalty. During this episode, we discuss empathy's critical role in customer interactions and discuss why it's a soft skill that is not only hard to teach but also essential to seek out during the hiring process. We take some time to look at how empathy can help turn a frustrated customer into a happy one and we walk through some practical uses of empathy in our support communication. Plus, we discuss a Support in Real Life story from a listener! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

02.04.2024

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49 min
25.06.2024

Strategies for Working With Angry Customers

Text the show! Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations with grace, but also elevate your customer support experience to new heights! Learn how to maintain calm, set boundaries, and resolve issues with empathy and professionalism! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

25.06.2024

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47 min
01.10.2024

How to Write Remarkable Emails for Customer Support

Text the show! We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be effectively conveyed through written communication, and offer practical, actionable strategies for sharpening your writing skills. If you haven't already listened to them, we recommend going back and listening to our episodes about aligning support goals and tone with your company values: Establishing Communication Goals for Your Support TeamThe Right Tone for Remarkable SupportWhether you’re new to customer support or a seasoned pro, this episode will provide valuable insights to help you enhance your email clarity, build stronger customer relationships, and improve your overall customer experience! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

01.10.2024

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45 min
SEZON 1, ODCINEK 7

Podcast artwork: how to create your artwork

In Episode 07 of How to Start a Podcast, you'll learn how to create stunning podcast artwork that stands out in Apple Podcasts and Spotify. Next Steps: How to Design Stunning Podcast Cover Art (Blog)How to Design Podcast Cover Art (Video)Pro Graphic Designer REACTS to Podcast Artwork!! (Video) Artwork Design Tools: Pexels (Royalty-Free Images)TinyPNGCanva99designs

S1, O7

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22 min
30.04.2024

Establishing Communication Goals for Your Support Team

Text the show! On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer interaction. We'll guide you through the process of identifying realistic goals that align with your company values, and how to communicate those goals with your team. Then we discuss the importance of reviewing work to make sure it aligns with your goals and celebrating when those on your team do work that drives it home! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

30.04.2024

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42 min
SEZON 1, ODCINEK 5

Podcast recording: setup and record your podcast

In Episode 05 of How to Start a Podcast, you'll learn how to set up and record a professional podcast from the comfort of your own home. Next Steps: Can a Samson Q2U sound like a Shure SM7B? MIC BATTLE! (Video)How to Record a Podcast Remotely [The Ultimate Guide] (Video)Acoustic Treatment for Podcasters (Blog)

S1, O5

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21 min
SEZON 1, ZWIASTUN ODCINKA 1

We're Happy to Help

Text the show! Welcome to the first episode of Happy to Help, a podcast about customer support from the people at Buzzsprout! Remember the last time you reached out to customer support and ended the interaction with a smile? It's a rare occurrence, but we are on a mission to make that the norm! At most companies, customer service is an afterthought, but we want to bring it to the forefront! In this podcast, we will discuss how to create customer experiences that exceed expectations, as well as how to foster a workplace culture that allows your support team to thrive. Whether you're answering emails, leading a team, or shaping a company's support, this is your invitation into a community that values exceptional service as much as you do. So share your stories, ask your questions, and let's transform the art of customer support together! We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com! To learn more about Buzzsprout visit Buzzsprout.com. Thanks for listening!

Sezon 1, zwiastun odcinka 1

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15 min
SEZON 1, ODCINEK 9

Podcast directories: Apple, Spotify, and Google Podcasts

In Episode 09 of How to Start a Podcast, you'll learn how to submit your new podcast to all the top listening apps and directories. Next Steps: Submit your Show to Apple Podcasts (Blog) Submit your Show to Spotify (Blog)Submit your show to Google Podcasts (Blog)Submit your show to the Podcast Index (Submission Form)

S1, O9

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20 min
SEZON 1, ODCINEK 2

Podcast format: co-hosts, style, and episode length

In Episode 02 of How to Start a Podcast, you'll learn how to pick the best format for your show, how long your podcast episodes should be, and the qualities to look for in a co-host. Next Steps: How to Write a Podcast Script [8 Free Script Templates] (Blog)How Long Should a Podcast Episode Be? (Blog)Top 5 Podcast Interview Questions (Video)

S1, O2

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21 min

Your one stop shop for all things podcasting! Learn the basics of starting your first podcast, effective marketing strategies, and even how to monetize your podcast as an independent creator.

Witryna

Buzzsprout

Najlepsze programy

Podcast concept: name, niche, and goals

The Transformative Power of Empathy in Customer Support

Strategies for Working With Angry Customers

How to Write Remarkable Emails for Customer Support

Podcast artwork: how to create your artwork

Establishing Communication Goals for Your Support Team

Podcast recording: setup and record your podcast

We're Happy to Help

Podcast directories: Apple, Spotify, and Google Podcasts

Podcast format: co-hosts, style, and episode length

O programie

Buzzsprout

Najlepsze programy

Najlepsze odcinki

O programie