The Jason & Scot Show - E-Commerce And Retail News

Jason "Retailgeek" Goldberg, Publicis & Scot Wingo, ReFiBuy
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Join hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor, as they discuss the latest e-commerce and digital shopper marketing news and trends.

  1. 2d ago

    You May Also Enjoy: Ensh*ttification is coming to personal AI agents (from AdGentic)

    Bonus episode for Jason & Scot Show listeners: we're sharing an episode of AdGentic, another show in the ReFiBuy Media Network. If you've been following our retail media conversations, this one asks what happens when the ads move inside your AI agent. If you like it, subscribe to AdGentic for more. Personal AI agents feel magical right now, and part of the magic is what's missing: ads. Kiri Masters walks through how Google, Facebook, WhatsApp and Amazon all started clean and ended up ad-funded, why AI is following the same script, and why that might not be the worst outcome. The real question isn't whether ads come to your agent. It's how bad they'll be. In this episode: → The broken no-ads promises of Google, Facebook and WhatsApp → Ensh*ttification, and why ads are still the least-worst way to pay for consumer tech → Subscriptions vs fees vs ads, and why fees quietly turn into ads → What Meta's Muse, OpenAI's Dots and Instinct have said about making money → The ad formats starting to appear in AI, and the ones agents might borrow   Subscribe to AdGentic Substack: https://www.adgentic.ai/ LinkedIn: https://www.linkedin.com/company/adgentic-podcast Podcast: https://adgentic.transistor.fm/ -- http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

  2. 5d ago

    Episode 352 - Is Agentic Commerce a Mirage? Jason & Scot Debate It Live

    In this live episode, Jason "Retailgeek" Goldberg and Scot Wingo take the stage for an audience-driven debate on the future of AI in retail. The room picks the topics, and Jason and Scot argue the sides. Sometimes they even disagree. They start with why Walmart has moved so fast on AI: a top-down mandate from Doug McMillon that began when he found out his own team thought AI was "illegal" at Walmart. Then they set the table with where e-commerce growth stands and tackle the most-argued question on LinkedIn: what counts as agentic commerce? Fully autonomous buying, AI-native checkout, or any AI assist along the way? Audience questions take it from there: whether shopper agents can stay on the consumer's side once someone has to pay for the inference, what happens to retail media when discovery moves to a chatbot, whether fashion and brand-driven categories are immune, and whether agents just flood the market with cheap marketplace goods. One standout: Scot figures that roughly 67% of the pixels on some Amazon search pages are ads. Jason's counter is that you can't run 20 sponsored prompts per answer, so the ad business has to get by on fewer, pricier placements. Scot says Google has already shown that can work. Enjoy the show.  -- http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

    Episode 352 - Is Agentic Commerce a Mirage? Jason & Scot Debate It Live

  3. Oct 13

    EP351 - Bringing the Store Sparkle Online with Kendra Scott

    Recorded live at the RetailClub AI Festival in Huntington Beach, Jason and Scot sit down with Kristi Carlson, VP of Digital Technology at Kendra Scott, and Chris Hardisty, who leads the brand's e-commerce business. Kristi is a 25-year Austinite who came to Kendra Scott from Whole Foods. Chris is an old friend of the show from their shop.org board days. The conversation covers what's next for a founder-led brand with 165 stores, including the Western-inspired Yellow Rose by Kendra Scott concept and its new Nashville store with a bar and restaurant inside. They dig into the hardest problem in jewelry e-commerce: recreating the sparkle, the lighting, the Color Bar, and the energy of store associates on a screen. They also talk about why sharing the stories behind Kendra's designs matters for customers and for LLMs, and how years of work on data quality set the team up for AI. A standout number: virtual try-on now covers about 94% of Kendra Scott's products online. Kristi also explains how her team built RFM segmentation and affinity models more than three years ago, which gave them a real head start now that tools like ChatGPT put that data in everyone's hands. And yes, Kendra is taking Mark Cuban's seat on Shark Tank. Enjoy the show. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

    EP351 - Bringing the Store Sparkle Online with Kendra Scott

  4. Oct 6

    EP350 - Live Commerce Is Where E-commerce Was in 2005: Whatnot's Tom Verrilli

    Recorded live at the Retail Club AI Festival in Huntington Beach, Jason and Scot sit down with Tom Verrilli, Chief Product Officer of Whatnot. Jason says Whatnot is now his answer when big brands ask what they aren't paying enough attention to, the way TikTok Shop was two years ago. Tom came to Whatnot after nearly seven years at Twitch. The conversation covers how Whatnot grew from a static Funko Pop trading site into live commerce across 224 categories in nine countries, where fashion is now the biggest vertical by order volume. Tom explains why live selling gives small brick-and-mortar businesses back the personality that a product detail page strips away. He also walks through Whatnot's auction and fixed-price formats, including sudden death auctions, flash sales, and "party purchase" group buying. Other topics include how trust works when every sale is on video, why "a format is not a moat," and how real-time recommendations (and the acquisition of the AI company Shaped) tell a Star Wars Lego collector apart from a grandma buying Lego for her grandkids. The headline number: sellers did about $8 billion in sales on Whatnot last year, and Tom expects that to comfortably double this year. His thesis is that live commerce is where e-commerce was in 2005, and that everything sold online will eventually be sold live. Enjoy the show. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

    EP350 - Live Commerce Is Where E-commerce Was in 2005: Whatnot's Tom Verrilli

  5. Sep 29

    EP349 - Personalization's Big Moment with Google Shopping's Nicole Netland

    Recorded live from the Retail Club AI Festival in Huntington Beach, Jason and Scot sit down with Nicole Netland, head of design and research at Google Shopping, fresh off her main-stage session. Nicole brings a rare vantage point: years of retail experience at Amazon, Target, and Best Buy, and now a team that designs shopping experiences across Search, AI Mode, Gemini, and YouTube. The conversation starts with personalization, a topic Nicole admits had been "a little bit sleepy" until now. Context changes everything: AI Mode queries are three times longer than traditional search, and shoppers can now connect Gmail, Photos, and Calendar for results tailored to them. From there, the three dig into Universal Cart and why a cart is also a wish list, how AI Overviews, AI Mode, and Gemini fit together, and why Google believes the consumer pull is real this time after years of shopping experiments. They also get into how AI is transforming the practice of UX research and design itself, and where multimodal shopping is headed as voice, text, images, and video blend into one experience. And yes, product data still matters. A lot. Enjoy the show. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

    EP349 - Personalization's Big Moment with Google Shopping's Nicole Netland

  6. Sep 15

    EP378 - The Amazon Briefing, Pt 2

    The second half of the briefing starts with the experience layer that holds Amazon's grocery push together, including the new green grocery interface and the end of the three-cart problem. From there it's Prime at 21 years old and why Amazon would rather it never became a profit center, a walk through the Prime Air drone factory, and where Alexa+ and AFS go next. It closes on the scenario that should worry every retailer, which is a shopper who asks ChatGPT first and never opens Amazon at all. Correction: we credit Prime with a DoorDash Plus membership. The Prime restaurant delivery benefit is Grubhub+.  http://jasonandscot.com   Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

  7. Sep 10

    EP347- The Amazon Briefing, Pt 1

    Jason and Scot are in the same room for once, recording from Seattle after two days inside an Amazon executive briefing on grocery and Prime. They get into why grocery is the frequency engine every retailer covets, how Walmart wrote this playbook back in 1990, and what Andy Jassy actually meant when he told investors grocery had seen a "trajectory change." Along the way: a field guide to every data source people use to guess at retail numbers, and why the weekly stock-up trip is quietly dying. http://jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

  8. Aug 28

    EP346 - Victoria's Secret & Co. EVP Digital, Brian Seewald

    Recorded live at NRF Nexus, Brian Seewald joins Jason and Scot to talk through the digital side of the Victoria's Secret turnaround. Brian traces his path from a May Company buying-office trainee to running e-commerce at The Limited in 2007 ("I don't know if this internet thing is gonna work"), then digs into what conversion rate even means when traffic quality varies wildly by channel, why the VS and PINK apps punch above their weight, and how PINK Wednesday Drops went from a small hack to a real part of the business. He and Jason get into why no digital bra-fitting tool, quizzes, body scanning, virtual try-on, has replaced the in-store experience, and Brian lays out the AI and agentic commerce work: Google's UCP, TikTok Shop, an AI assistant on bra PDPs, and the unglamorous PIM and content foundation that has to come first. "We don't want a solution looking for a problem." -- Learn more 👉 www.jasonandscot.com Join your hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy.AI and Co-Founder of ChannelAdvisor as they discuss the latest news and trends in the world of e-commerce and digital shopper marketing.

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Join hosts Jason "Retailgeek" Goldberg, Chief Commerce Strategy Officer at Publicis, and Scot Wingo, CEO of ReFiBuy and Co-Founder of ChannelAdvisor, as they discuss the latest e-commerce and digital shopper marketing news and trends.

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