The Credit Union Leadership Podcast

ServiStar Consulting

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast. ServiStar Consulting’s Mike Neill, Taylor Murray, and Scott Albrecht draw on their extensive experience of working with countless credit unions to provide valuable insights and lessons.

  1. MAY 1

    Winning Strategies - Getting Off The Coaching Roller Coaster

    Have you ever coached the same employee on the same issue more than once? You have the conversation. Things improve for a week. Then the behavior returns. That is the coaching rollercoaster, and it is exhausting. In this episode, Mike Neill walks through why leaders get stuck in repeated conversations that never lead to real change. From fixer syndrome to avoiding confrontation, we unpack the habits that quietly lower standards and frustrate high performers. If you want to stop bailing people out and start building true accountability, this episode gives you a clear framework. You will learn when to train, when to confront, and when to move from coaching to consequences so your culture gets stronger, not softer.  In this episode we talk about and answer these questions:  • why leaders get stuck in repeated coaching cycles that never stick  • how projection, codependency, and fixer syndrome sabotage accountability  • how to determine if a performance gap is unwillingness or inability  • when to stop coaching and move into the performance management process  • how to redirect excuses and make employees own their next step  • how to rebuild trust with high performers after tolerating low standards  Click Here to Submit Your Questions  Links from show:  ServiStar Coaching for Performance  ServiStar free leadership webinars  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    59 min

  2. APR 21

    Proof of Purpose - Measuring Mission and Financial Wellbeing with Andy Bandyopadhyay

    Credit unions talk about mission every day, but how often do we measure it? In this episode, Scott and Scott sit down with Andy Bandyopadhyay of Attune to explore how leaders can move beyond slogans and create real proof that their work is changing lives. With employee engagement at historic lows, the conversation challenges leaders to connect daily behaviors to measurable outcomes for both employees and members. You will hear how financial wellbeing metrics, coaching conversations, and consistent communication turn mission into momentum. If you want your team to see that their work matters and build a culture where purpose drives performance, this episode provides a practical framework to start immediately.  In this episode we talk about and answer these questions:  • why employee engagement drops when mission is not measurable  • how to measure mission with the same rigor as financial performance  • what financial wellbeing metrics better reflect member impact  • how leaders can capture and share proof of purpose moments  • why communicating mission repeatedly builds culture and clarity  • how data and coaching work together to reinforce purpose    Click Here to Submit Your Questions  Links from show:  Attune Insights  CUInsight article: We Need Clear National Standards to Measure Mission and Margin Together  Andy Bandyopadhyay LinkedIn  ServiStar's New Employee Bundle ServiStar's TARGET Leadership course Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    1 hr

  3. APR 1

    Winning Strategies - Ignite Your Why

    When leaders lose clarity, they lose energy. Many credit union professionals are running hard but feel like they are running on fumes. In this episode, Scott walks through how defining a personal purpose statement can restore direction, hope, and resilience. Drawing from Gallup research and his own season of burnout, he explains how purpose becomes a decision filter, not just an inspirational phrase. You will learn how to connect the credit union movement, your organization’s mission, your department’s role, and your personal calling into one aligned North Star. If you want to lead with conviction instead of exhaustion, this workshop style episode gives you the framework to write a purpose statement that guides your next step.  In this episode we talk about and answer these questions:  • why purpose drives better decisions and prevents burnout  • how the four levels of purpose align movement, mission, department, and personal impact  • what formula to use when writing a personal purpose statement  • how to identify your desired impact before choosing values and actions  • why purpose evolves over time and requires reflection  • how to commit to one next step that reinforces your purpose  Click Here to Submit Your Questions  Links from show:  ServiStar Winning Strategies webinars  ServiStar Credit Union PHD course Unlocking Your Potential - The Impact of GiANT Leadership Voices podcast episode  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    58 min

  4. MAR 25

    Work-Life Integration: Lead with purpose, not pressure

    Work-life balance sounds good, but it often fails in practice. Leaders are left feeling stretched, reactive, and stuck in constant tension between priorities. In this episode, Scott and Scott introduce a better model. Work-life integration. Instead of separating work and life, they show how to align both through purpose, intentional habits, and clear decision making. This conversation gives leaders a practical plan to improve performance, strengthen relationships, and build resilience without burning out. If you are trying to coach your team, lead through change, and still protect your energy, this episode will help you take back control and lead with clarity.  In this episode we talk about and answer these questions:  • why work-life balance often fails and what integration does differently  • how a personal purpose statement becomes your decision making filter  • when leaders should schedule coaching and how to protect that time  • how to build meaningful connection with remote teams through intentional cadence  • how to maintain credibility when goals shift or plans change  • what simple steps create a sustainable work-life integration plan  Click Here to Submit Your Questions  Links from show:  ServiStar Emerging Leaders program  ServiStar New Employee Bundle Managing in the Messy Middle podcast episode Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    37 min

  5. MAR 12

    Cutting Through the Fog - Purpose, Burnout, and Leadership Presence with Dr. Matt Paden

    Many leaders today are exhausted. The demands of service, the pressure of results, and the constant pace of change can quietly pull leaders into what Dr. Matt Paden calls “the fog.” In this episode, Scott and Scott sit down with leadership coach and author Dr. Matt Paden to unpack what burnout really looks like and how leaders can find their way back to clarity and purpose. The conversation centers on servant leadership, resilience, and the power of reconnecting to your personal North Star. If you have ever felt the weight of leadership isolation or watched your energy slowly drain, this episode offers a practical reset. You will walk away with mindset shifts and leadership habits that help teams trust more deeply, perform more consistently, and sustain momentum over the long run.  In this episode we talk about and answer these questions:  • what leadership burnout looks like before it becomes obvious  • how “the fog” leads leaders to isolation and poor decisions  • why purpose acts as a resilience engine during difficult seasons  • how shifting from “got to” thinking to “get to” thinking changes leadership presence  • what servant leadership looks like when building high trust teams  • how leaders can regain energy by focusing on effort, attitude, and purpose  Click Here to Submit Your Questions  Links from show:  Emerging Leaders program from ServiStar  Check out our Coaching for Performance course The Core: Eight Principles to Great Leadership by Dr. Matt Paden  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    44 min

  6. FEB 27

    Rebrand to Mission with Nate Anderson

    Most rebrands fail because they change the logo but never clarify the why. In this episode, we sit down with Nate Anderson, CEO of Rekindle, formerly RK Go Big, to unpack what it looks like to rebrand from the inside out. This is not a cosmetic update. It is a mission reset. Nate walks through how anchoring decisions to purpose sharpens strategy, builds trust, and unifies boards, staff, and partners. If your credit union is rethinking identity, growth, or collaboration, this conversation will challenge you to use rebranding as a mission accelerant. You will hear how repetition, clarity, and courageous communication turn change into momentum rather than confusion.  In this episode we talk about and answer these questions:  • why most rebrands fail when they focus on visuals instead of mission  • how to make your mission simple enough to become an elevator pitch  • what it takes to align board, staff, and partners during a brand shift  • how repetition and over communication build trust during uncertainty  • why cosmetic changes can help snap focus and reinforce cultural change  • how shared services help small credit unions thrive through collaboration  Click Here to Submit Your Questions  Links from show:  Rekindle CUSO website ServiStar Emerging Leaders program  ServiStar Coaching for Performance   Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    40 min

  7. FEB 12

    Winning Strategies - Building a Sales & Service Culture

    A strong sales and service culture is not built by slogans. It is built by behaviors that leaders reinforce every day. In this episode, Scott Albrecht breaks down what it really takes to create a credit union culture that drives growth while staying rooted in member impact. From emotional energy to self discipline and courage, Scott challenges leaders to stop chasing outcomes and start coaching the actions that create them. You will hear practical strategies for maximizing member relationships, raising minimum expectations, and aligning your team around financial wellness. If you want your staff to serve with confidence and sell with integrity, this episode gives you the leadership framework to make it real.  In this episode we talk about and answer these questions:  • why culture is built through behaviors and not motivational messaging  • how emotional energy and self discipline shape member experiences  • what leaders must do to raise minimum expectations without losing heart  • how to coach staff to maximize memberships and deepen relationships  • why courage is required to lead change and eliminate excuses  • how financial wellness becomes the foundation of sales and service  Click Here to Submit Your Questions  Links from show:  ServiStar Consulting training opportunities and webinars  ServiStar Emerging Leaders program  Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    55 min

  8. JAN 30

    Driving Credit Union Success with Innovation and Focus with Jed Meyer

    Growth does not come from chasing every idea. It comes from knowing who you are and executing with discipline. In this episode, Scott sits down with Jed Meyer, President and CEO of St. Cloud Federal Credit Union, to unpack how clarity of value proposition fuels smarter decisions and meaningful innovation. Jed shares why focus is a leadership advantage, how calculated risk can serve members well, and what credit union leaders can learn from resilience, teamwork, and accountability. From stable coins to artificial intelligence, this conversation challenges leaders to think forward without losing sight of the human connection that defines great service.  In this episode we talk about and answer these questions:  • how a clear value proposition drives better strategic decisions  • what innovation looks like when it stays member focused  • how small credit unions can compete by leveraging focus and agility  • what leadership lessons from athletics apply to executive roles  • how to balance risk, innovation, and accountability  • where AI fits into the future of credit unions    Click Here to Submit Your Questions  Links from show:  Connect with Jed Meyer  Explore ServiStar's TARGET Leadership program Subscribe to ServiStar Leadership Podcast on your favorite streaming service

    34 min
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5
out of 5
12 Ratings

About

We serve hope to current and aspiring credit union leaders by providing solutions to your leadership challenges. If you’re a credit union leader seeking to grow your business, tune in to this podcast. ServiStar Consulting’s Mike Neill, Taylor Murray, and Scott Albrecht draw on their extensive experience of working with countless credit unions to provide valuable insights and lessons.

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