Conversations with Each&Other

Each&Other
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Podcast by Each&Other

  1. 04/01/2019

    Ep 22. Campsited: taking digital outdoors with founder Finan O’Donoghue

    One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service. www.campsited.com

    10 min

  2. 03/05/2019

    Ep 21. Bridging the gap between product and interface with Tim Redfern (Head of innovation at Drop)

    Tim Redfern co-founded Drop on the back of an art project. The result was a weighing scales that can pair with any device and deliver lots of delicious cookable content right to your table. But their success doesn't end there. Because today, Drop help household brands to evolve their traditional products and deliver a better user experience.

    14 min

  3. 01/29/2019

    Ep 20. Demystifying chatbots with Brian Donohue (Director of Product Management at Intercom)

    Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots. Introducing Answer Bot: instant resolutions and happier customers https://www.intercom.com/blog/introducing-answer-bot/ Fresh perspective – how we invented our Custom Bot chatbot builder https://www.intercom.com/blog/designing-custom-bot-conversations/ Eliza https://www.masswerk.at/elizabot/

    14 min
  4. Ep 19. Designing for a world of connected workers and process automation

    09/11/2017

    Ep 19. Designing for a world of connected workers and process automation

    When we think of smart products, the likes of the Nest thermostat or Amazon’s Alexa come to mind. And while a great number of connected devices are aimed at the consumer market, there are huge opportunities for bringing smart devices and process automation into the working day for the blue and grey collar workforce. Each&Other's Ciaran Harris and Tom Cunningham discuss the challenges and opportunities of designing for a connected workforce.

    21 min
  5. Ep18. Discovering what matters most with User Interviews

    08/28/2017

    Ep18. Discovering what matters most with User Interviews

    Many voice of the customer programmes centre around surveys and metrics without truly understanding the people and the problems they have. When done well, interviewing users will help unlock what matters most to your customers, and why. And with that you can expand the possibilities of what you can create to satisfy their needs. Each&Other's Laurence Veale and Tom Cunningham discuss the unsung value of interviewing users.

    30 min
  6. Ep17. Vision And Drive - what product teams can learn from concept cars

    08/15/2017

    Ep17. Vision And Drive - what product teams can learn from concept cars

    Product teams need vision and drive: we can learn a lot from using a 'concept car' approach in our products. The concept car becomes the physical embodiment of a set of values. It’s a way of getting people excited about the new design direction. Crucially, it’s a chance to gauge the public’s response to the design; features of the concept car that are well received can be progressed, and those that aren’t can be quietly dismissed.

    26 min
  7. Ep 16. Understanding your Customers with a Single Customer View

    07/31/2017

    Ep 16. Understanding your Customers with a Single Customer View

    "One of the worst things a customer can experience is that a company they have a service with really doesn't have a clue about them". In this podcast Each&Other's Peter Keane, Brian Herron and Tom Cunningham discuss Customer Experience, The Single Customer View and building and maintaining trust with your customers. www.eachandother.com @TheOthersHQ

    28 min
  8. Ep 15. Smart Companies Invest In Design Systems

    07/16/2017

    Ep 15. Smart Companies Invest In Design Systems

    Design Systems need to be thought of as products who’s success is determined by the right inputs, good management and that missing ingredient — ownership. Each&Other's Brian Gough and Tom Cunningham discuss the considerations for any team thinking of investing in their own Design System.

    20 min
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Podcast by Each&Other

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