The Health Leader Podcast

The Health Leader co.

Exploring the Hands, Head and Heart of Massage and Manual Therapy In this podcast you'll hear stories from successful massage and complementary health professionals that have been there before you... with great conversations and a bunch of free tips and tactics so you can grow a practice you love!

  1. Sep 10 ·  Video

    Ep 144 The 1 October Award Changes: What They Mean for Your Team and Your Profit - Norelle Pratt

    If you employ massage therapists, myotherapists or other allied health professionals in Australia, there are some important changes coming into effect from 1 October 2026 that you need to know about. In this episode, I'm joined by Norelle Pratt, founder of HR for Health Leaders, to unpack the upcoming changes to the Health Professionals Award and, most importantly, what they actually mean for you as a business owner. Norelle has a pretty special connection to The Health Leader Co. She is a past graduate of our program, and we had the privilege of supporting her as she began building what has now become HR for Health Leaders. Today, she works specifically with health and allied health businesses to help them get their HR right, stay compliant and build teams that are sustainable and profitable. We break down the new classification structure, how qualifications and years of experience affect pay rates, why the Fair Work Commission has made these changes, and what you need to review before 1 October. But this conversation goes well beyond compliance. We also talk about the real cost of employing a therapist, utilisation, rebooking, pricing and why simply being busy doesn't necessarily mean your team is profitable. We explore what happens when you hire before your foundations are ready, why knowing your numbers is essential, and how charging the right price can be the difference between building a team that creates freedom and building yourself a very expensive job. If you already employ a team, are considering hiring your first therapist, or want to grow your clinic in the future, this is an episode you'll want to listen to with your calculator nearby. Because building a great team isn't just about paying people correctly. It's about creating a business where your team can thrive, your clients can receive incredible care, and you can make a healthy profit too. Award Reclassification Package - CLICK HERE For clinic owners who are happy to complete the review of their team rather than engaging a HR Consultant to do it for them, we've developed a package to ensure they are confident they have it all correct. This includes practical tools you need to review your practitioners under the new Health Professionals classification structure, calculate the likely wage impact, and prepare clear communication for your team. Includes: Training video explaining the key changes and how to complete the review Comprehensive pay rate guide outlining the 1 July, 1 October and annual phased rates Online classification tool and worksheet to enter your employees details with classifications and rates automatically populating for you Industry salary benchmarking information to compare your salaries to competitors Review letter templates to issue to your employees (both practitioners and admin team) Letter templates to advise of future classification increases Access to our Wage Cost vs Revenue Calculator to review your profitability Here are also some FREE  Calculators that Norelle has created: Casual Employee vs Contractor Cost Comparison This calculator shows how to compare casual employment to a % based "contracting" arrangement - forecasting revenue and accounting for total hours worked and expected utilisation. https://go.hrforhealthleaders.com.au/commission-vs-employment-calculator Practitioner Revenue vs Wage Cost Forecast A plug-and-play calculator to forecast wages, revenue, and commission so you know exactly what a new hire will cost (or bring in). Allows for you to input variables such as salary, leave loading, superannuation, leave and professional development allowances and select from various incentive options and utilisation targets to generate a forecast most accurate for your clinic.  https://go.hrforhealthleaders.com.au/practitioner-revenue-vs-wage-cost-forecast-lp

  2. Aug 20

    Ep 143 50 Years of Hands-On Wisdom with Susan Davis

    50 Years of Hands-On Wisdom with Susan Davis What do you learn after more than 50 years of putting your hands on bodies? In this very special episode, Elicia sits down with Susan Davis, remedial massage therapist, registered nurse, educator and lifelong learner, who is still treating clients at 70 years of age. She was also awarded the Life Member Award from Massage and Myotherapy Association at the 2026 National Conference in Geelong.   Susan shares the extraordinary story of growing up alongside the emerging massage profession in Australia, including how her mother Cynthia helped fight for massage to be recognised as a legitimate health profession after actually being arrested for practising massage in the 1970s. Together, Susan and Elicia explore how massage has changed over the past five decades, what we've gained and perhaps lost along the way, and why great treatment is about so much more than finding a tight muscle and trying to fix it. They talk about presence, intuition, chronic pain, the nervous system, lifestyle medicine, ageing, the power of touch and the importance of truly seeing the person on your table. Susan's message after 50 years? Stay curious. Keep learning. And never forget the privilege we have of working with another human being. This is a beautiful conversation about our history, our profession and where massage therapy could go next. Davis Health Centre  https://www.davishealthcentre.org/ Cynthia Davis History Archives - https://mobile.amt.org.au/downloads/journal-archive/March2014.pdf

    Ep 143 50 Years of Hands-On Wisdom with Susan Davis
  3. Jul 17

    Ep 142 The Nervous System & Chronic Pain with Kylie Hicks

    Ep 142 | The Nervous System & Chronic Pain with Kylie Hicks What if the missing piece in chronic pain wasn't another technique, but understanding the nervous system? In this episode, we sit down with remedial massage therapist and chronic pain Specialist Kylie Hicks, whose work is changing the way therapists think about pain. Kylie has spent more than 20 years helping people who have often been told there's nothing more that can be done. Together we talk about why so many people with chronic pain feel unseen, unheard, and misunderstood, and how understanding the nervous system can completely change the treatment experience. In this episode we discuss: • Why chronic pain is about so much more than tissue • How to recognise the nervous system patterns behind pain • The language Kylie listens for in every first consultation • Why helping clients feel truly seen is often the beginning of healing • How changing pain can change long-held beliefs about a diagnosis • The importance of therapist presence, rapport, and creating safety • Why rebooking is part of the treatment plan, not just good business Kylie also shares the case study that earned her the Massage & Myotherapy Australia Case Study Award where she shared how one client went from years of pain and the prospect of another surgery to living pain-free and traveleing the world. Whether you're a massage therapist, bodyworker, or simply fascinated by the connection between the nervous system and chronic pain, this episode will challenge the way you think about recovery and remind you of the incredible impact we can have as practitioners. Enjoy the conversation. To find out more about Kylie Hicks: https://www.kyliehickscoaching.com/course/the-chronic-pain-mapping-method To listen to Di's Story: https://www.facebook.com/share/v/1Ef2aoGgkJ/

    Ep 142 The Nervous System & Chronic Pain with Kylie Hicks
  4. Jun 19

    Ep 141 Get the most from every workshop: the secret practice proven to triple your learning outcomes

    From Workshop to Clinic: Practical Strategies to Implement What You Learn On the Health Leader Podcast, hosts Elicia, James, and Christine reflect after the Massage & Myotherapy Conference and discuss how to turn workshop learning into real clinical results. Christine shares her high-volume training experience (about 33 workshops in three years plus advanced TMJ study in the UK) and her implementation system: pre-booking relevant clients to practise on immediately after training, reviewing manuals each night, creating mind maps with key takeaways and questions, using shorthand notes with memorable nicknames (e.g., "pizza slice muscle" for glute minimus), and posting prompts on the wall for practice until skills become muscle memory. They also explain how their workshops use grounding and nervous system regulation, reflection activities, multi-style teaching (visual, auditory, kinesthetic, analytical), scripted repetition, and real public models with before/after photos in Gentle Scar Therapy to build confidence and evidence of change.   00:00 Welcome to Health Leader 00:26 Conference Reflections 01:41 Christine's Workshop System 02:51 Mind Maps and Memory Hacks 06:05 Post Workshop Implementation 06:46 Charging While Practicing 10:09 Grounding and Presence 14:41 Teaching for Learning Styles 16:56 Hot Stones Demo Flow 18:52 Full Treatment Practice 20:09 Learning Styles and Script 21:35 Workshop Day Structure 23:10 Real Models and Results 26:39 Confidence Through Repetition 30:27 Trust the Technique 32:34 Embracing Beginner Mindset 33:22 Gentle Stones and Intent 34:10 Wrap Up and Next Steps

    Ep 141 Get the most from every workshop: the secret practice proven to triple your learning outcomes
  5. Apr 26

    Ep 139: When The Body Speaks: Mental Health, Boundaries & The Massage Room

    What happens when your client's pain goes beyond the physical? In this episode, we sit down with Matt Runnalls, a mental health advocate whose story is as powerful as it is important for every massage therapist to hear. This conversation goes beyond techniques and into what's really happening beneath the surface. The nervous system. The patterns. The "knots" in someone's timeline that continue to show up in the body. Matt shares how many of the challenges we face are not random. They are moments in our life that we have attached meaning to. And unless we change that meaning, we keep tripping over them again and again. As therapists, we often become the place where people finally feel safe enough to open up. But where is the line? How do you support without stepping outside your scope? And how do you protect yourself while still holding space? Inside this episode, we explore: • Why presence is one of the most powerful tools you have • How emotional experiences show up as physical tension • The concept of "knots" in your timeline and how to reframe them • Why changing meaning can change everything • How to hold strong, healthy boundaries in your clinic • What to say when a client shares something deeper • How to refer with confidence and integrity This is a conversation that will shift how you see your clients, your role, and even your own experiences. Because when we stop trying to remove the pain and instead learn from it, that's where real change happens. Meet Matt Over many years, Matt Runnalls has worked tirelessly as a mental health advocate to create awareness, acceptance, and education. Having lived with a mental illness, surviving suicide attempts, and losing several friends to suicide, Matt utilizes his knowledge of lived experience to encourage others to feel comfortable to speak up and manage their well-being just as he continues to do. Since devoting himself to advocacy full-time, Matt has delivered over 600 presentations, workshops, and events across Australia, Canada, and America. His story and journey have been featured in books, documentaries, songs, podcasts, films and throughout most big Australian media outlets. Matt's dedication and tireless efforts have been recognised as he was awarded an Australia Day Medallion in January 2018 and as a 2021 Australian of the Year nominee. Matt is committed to using his voice and experiences as a platform to instill acceptance, purpose, and hope.

    Ep 139: When The Body Speaks: Mental Health, Boundaries & The Massage Room
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Exploring the Hands, Head and Heart of Massage and Manual Therapy In this podcast you'll hear stories from successful massage and complementary health professionals that have been there before you... with great conversations and a bunch of free tips and tactics so you can grow a practice you love!

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