Grease The Wheels Podcast

Grease The Wheels

A Master Technician, a microphone, 30 years of experience in the Automotive Industry: buckle up! Come along as we take a look at the current state of the automotive industry from the point of view of the guys and gals turning the wrenches. So no matter what you fix, how you fix it, or how many tools you have to fix it with: welcome to the Grease the Wheels Nation. Also once in a while we take a look at the makes and models of cars we work on through the lenses of history, economics, politics, our own personal experiences and the experiences of our listeners. Special thanks to The Wrenching Network, Curien, Surfwrench, and Murray the dog.

  1. 1D AGO

    Episode 345: Society’s Problem

    Send a text On this week’s episode of Grease The Wheels, Uncle jimmy starts in on a series that is addressing the technician shortage. Throughout the history of media that has included cars, mechanics (and their modern iteration of technicians) have been unduly vilified as grifters, cheats, and scumbags. While there are some bad actors in the field, the same can be said for literally other occupation on earth (most notably, the ones that actually deal with the customers and complete the transactions in our industry!) We challenge this notion in it’s entirety, as many of the technicians that we know and love, especially the ones that listen to this podcast, are some of the best people that we have ever met. So how do we go about changing this societal view on an entire profession - media. While this media might not be a good example! But between the small screen in a customers pocket that is showing them a perfect video MPI on their vehicle, to larger scale scripted media, we are working to change customers perspective of the fixed operations department, one interaction at a time.  Also Uncle Jimmy quotes last week’s episode write up!  This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 9m
  2. MAR 5

    Episode 344: Greasy Heads & Hands

    Send a text On this week’s episode of Grease the Wheels, Uncle Jimmy takes a common problem and solves it in the most insane way that he possibly can! We have all seen manuals, repair instructions, and bulletins that seem to be written by someone who has never turned a wrench in anger, but sometimes they are egregious enough to actually be a problem. Such as the one that attempted to have Uncle Jimmy start messing around with battery connections on a live battery - pro tip; don’t do this! So we decided to reimagine these forms of literature in the forms of common children’s stories - some for technicians, some for other techs, and even some for customers to get the point across in a simple and digestible way. The practical application of this comes from the definitely-non-children author, H.P. Lovecraft who famously said, “the oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown” The more that we help both professionals in the field and the customers that use the products that we keep running every single day understand what is going on, the less fear there well be overall.  Also Uncle Jimmy drops a positively millennial/gen-z hot take, “don’t die at work, that means work wins!” This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    46 min
  3. FEB 19

    Episode 343: Full Metal Service Advisors

    Send a text On this week’s episode of Grease the Wheels, Uncle Jimmy outlines the service advisor boot camp that will break your service advisors of all of their bad habits, and build them back up with all of the right ones. All it will take is sheer psychological torture for a few days, weeks, or months! The real idea here though is to make Service Advisors do the job the way that everyone wants them to do it. From actually walking around the customers car and possibly pre-selling the repairs right in the drive on, to watching the video to gather the evidence they need for their followup conversations, to utilizing the proper communication method for where that customer is at in the building — the service advisor boot camp will make monsters out of even the most slovenly examples that the industry puts forward. We also get deeper into the idea that going with a blank slate, and even service advisors that don’t know anything about cars can be a good tactical choice when it comes to choosing them, because you get to indoctrinate them the way that your shop wants them to get the job done.  Also Uncle Jimmy keeps it under a dozen quotes from the eternal R. Lee Ermey.  This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 16m
  4. JAN 29

    Episode 340: B.O.B.

    Send a text On this weeks episode of Grease the Wheels, we answer a question that absolutely no one asked: what if the safety systems in your car could be funny? To do this, we use the framework of our personal favorite retired New York State Trooper, Jimmy’s brother Bob! This is a natural fit because Bob did the nitty gritty work of crash scene reconstructions and even taught it at the Trooper Academy for years. Needless to say he knows pretty much all of the ways that things can go wrong on the road and their direct consequences first hand. However, our OBDII program B.O.B would use those inputs to give you feedback — some gentile and caring, and some hilariously unhinged. There would be other inputs as well, from Bluetooth jamming people lollygagging in the left lane, to some other, much grosser applications. Either way, Bob/B.O.B. is there to keep you alive and quite possibly make you wet yourself laughing!  Also Uncle Jimmy casually calls out some of the bad driving and car borrowing habits of Erik the Producer, while thankfully leaving out that real Bob has gotten both of us out of enough tickets to fund the NYS Government for a whole 12 seconds. Thanks, Bob!  This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 5m
  5. JAN 22

    Episode 339: Video Kills (The Customers) Part IV

    Send a text On this week’s episode of Grease the Wheels, we close out our anthology on the Video MultiPoint Inspection, DVI, vMPI, etc -- with the most important part of the equation: the customers. Taking a step back, part of the reason why our customers are so unreasonable at times when it comes to our recommendations when it comes to facing or maintaining their cars is the immense amount of anxiety that they have about it. It is a known fact that the less you understand about a situation, the more the lizard parts of your brain are likely to overreact, over correct, and get defensive. When it comes to modern car owners, they really have never understood less! This is why they are so anxious, and why the Video MPI does so much heavy lifting when executed right. Even in short form, you can have a customer understand on even a rudimentary level what is going on with their car, why the recommendations that you made are accurate and factual, and why we do them in the first place. Quite simply put, the better that you can hold the customers hand and make them feel that they are making the right decision, the better your outcomes will be every single time! Also, this is something that folks with our skillsets rarely face, because we purposely go out and look for cars that are messed up when it is time for a new daily!  Also Uncle Jimmy writes a modern country classic, goes 2 for two without a single bit of help from the service advisor (on a Saturday) and gets an incredibly well-timed email from someone on the other side of the MPI Equation (hint, it’s Kalil’s Mom making her second appearance in consecutive weeks!) This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 3m
4.5
out of 5
46 Ratings

About

A Master Technician, a microphone, 30 years of experience in the Automotive Industry: buckle up! Come along as we take a look at the current state of the automotive industry from the point of view of the guys and gals turning the wrenches. So no matter what you fix, how you fix it, or how many tools you have to fix it with: welcome to the Grease the Wheels Nation. Also once in a while we take a look at the makes and models of cars we work on through the lenses of history, economics, politics, our own personal experiences and the experiences of our listeners. Special thanks to The Wrenching Network, Curien, Surfwrench, and Murray the dog.

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