Grease The Wheels Podcast

Grease The Wheels

A Master Technician, a microphone, 30 years of experience in the Automotive Industry: buckle up! Come along as we take a look at the current state of the automotive industry from the point of view of the guys and gals turning the wrenches. So no matter what you fix, how you fix it, or how many tools you have to fix it with: welcome to the Grease the Wheels Nation. Also once in a while we take a look at the makes and models of cars we work on through the lenses of history, economics, politics, our own personal experiences and the experiences of our listeners. Special thanks to The Wrenching Network, Curien, Surfwrench, and Murray the dog.

  1. JAN 29

    Episode 340: B.O.B.

    Send us a text On this weeks episode of Grease the Wheels, we answer a question that absolutely no one asked: what if the safety systems in your car could be funny? To do this, we use the framework of our personal favorite retired New York State Trooper, Jimmy’s brother Bob! This is a natural fit because Bob did the nitty gritty work of crash scene reconstructions and even taught it at the Trooper Academy for years. Needless to say he knows pretty much all of the ways that things can go wrong on the road and their direct consequences first hand. However, our OBDII program B.O.B would use those inputs to give you feedback — some gentile and caring, and some hilariously unhinged. There would be other inputs as well, from Bluetooth jamming people lollygagging in the left lane, to some other, much grosser applications. Either way, Bob/B.O.B. is there to keep you alive and quite possibly make you wet yourself laughing!  Also Uncle Jimmy casually calls out some of the bad driving and car borrowing habits of Erik the Producer, while thankfully leaving out that real Bob has gotten both of us out of enough tickets to fund the NYS Government for a whole 12 seconds. Thanks, Bob!  This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 5m
  2. JAN 22

    Episode 339: Video Kills (The Customers) Part IV

    Send us a text On this week’s episode of Grease the Wheels, we close out our anthology on the Video MultiPoint Inspection, DVI, vMPI, etc -- with the most important part of the equation: the customers. Taking a step back, part of the reason why our customers are so unreasonable at times when it comes to our recommendations when it comes to facing or maintaining their cars is the immense amount of anxiety that they have about it. It is a known fact that the less you understand about a situation, the more the lizard parts of your brain are likely to overreact, over correct, and get defensive. When it comes to modern car owners, they really have never understood less! This is why they are so anxious, and why the Video MPI does so much heavy lifting when executed right. Even in short form, you can have a customer understand on even a rudimentary level what is going on with their car, why the recommendations that you made are accurate and factual, and why we do them in the first place. Quite simply put, the better that you can hold the customers hand and make them feel that they are making the right decision, the better your outcomes will be every single time! Also, this is something that folks with our skillsets rarely face, because we purposely go out and look for cars that are messed up when it is time for a new daily!  Also Uncle Jimmy writes a modern country classic, goes 2 for two without a single bit of help from the service advisor (on a Saturday) and gets an incredibly well-timed email from someone on the other side of the MPI Equation (hint, it’s Kalil’s Mom making her second appearance in consecutive weeks!) This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 3m
  3. JAN 8

    Episode 337: Video Kills (The Service Advisors) Part II

    Send us a text On this week’s episode of Grease the Wheels, Uncle Jimmy follows up part one about Video being a tool for mechanics with part 2 about Service Advisors. When a Service Advisor has technicians doing the video, or in some rare instances is doing the video themselves, they have an undeniable advantage over a fixed ops department where there are no video MPI’s performed. This is why it is infuriating when service advisors fail to leverage the high definition evidence of work or maintenances that need to be done. There is not much more else that a tech or ‘designated hitter’ can do to make that service advisors life easier, yet often times they are squandering opportunities left and right when they do not use the Video MPI as a sales tool. Smart Advisors use every tool in the kit to make sales and make the fixed ops department more money. However there is a glut of service advisors that do not fit this parameter. Any customer facing job is a difficult one, brought with all sorts of personalities, mood swings, and financial situations — however a failure to ask for the sale and a lack of attempting to overcome the customers objections are the hallmarks of useless personnel that are easily replaced by AI.  Also Uncle Jimmy hits us with some real tangible rage.  This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 13m
  4. JAN 3

    Episode 336: Video Kills (The Techs) Part 1

    Send us a text On this episode of Grease the Wheels, Uncle Jimmy goes over some of the finer points of the Video Multi-Point Inspection; more specifically all of the very valid reasons that technicians do not want to do them! From being camera shy to not being the “loquacious type” and tons of background noise and poor lighting, there are a myriad of reasons for technicians to want to shirk this responsibility overall. We haven’t even mentioned that the vast majority of shops are not paying technicians for the time that they spend on these, but this is an incredibly important factor when having this discussion - the refrain of which is a simple, “you get what you pay for!” However, we also talk about some of the conversions that we have had that were 100% caused by the video and ask, “who got the commission on that one?” Bottom line, video isn’t going anywhere, and the better that you are at it, and the more your shop embraces this technology with some modern management techniques, the better off everyone will be. If you want this to go as smoothly as possible, and want top work with Uncle Jimmy and Erik the Producer personally, have your management team click the link at the bottom of the episode description!  Also Uncle Jimmy sharpens the executioners ax for the imminent follow up which is about the Service Advisors in this series!  This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!

    1h 8m
4.5
out of 5
45 Ratings

About

A Master Technician, a microphone, 30 years of experience in the Automotive Industry: buckle up! Come along as we take a look at the current state of the automotive industry from the point of view of the guys and gals turning the wrenches. So no matter what you fix, how you fix it, or how many tools you have to fix it with: welcome to the Grease the Wheels Nation. Also once in a while we take a look at the makes and models of cars we work on through the lenses of history, economics, politics, our own personal experiences and the experiences of our listeners. Special thanks to The Wrenching Network, Curien, Surfwrench, and Murray the dog.

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