The People Powered Business Podcast

Kristy-Lee Billett
  • 5.0 (1)
  • Management
  • Updated Weekly

Managing people shouldn't be the hardest part of running your business. But for most small business owners, it is. Each week, Australian small business HR expert Kristy-Lee Billett tackles the real challenges business owners face with their teams. From hiring the right people the first time, to handling difficult conversations, staying compliant, and mastering the mental game of being the boss. With 300+ episodes, this is one of Australia's longest-running small business HR podcasts. Practical, real worlds advice for business owners with teams of 3 to 40 people. If you're dealing with a people problem right now, or want to avoid the next one, this is the podcast for you.

  1. 5d ago

    The Power of Switching Our Thinking with Dr Ken Hudson

    Hello and welcome to Episode 343 of The People Powered Business Podcast. Have you ever sat in a team meeting, watched everyone go round in circles on the same problem, and thought, why can't they just see it the way I do? You can jump from the numbers to the client to the team to the tech in the space of an hour without blinking. Your team often can't, and that's one more reason so much ends up back on your desk. I see this all the time with the business owners I work with. Most of you are wired to switch between different ways of thinking. It's second nature. But we can't expect our team to think like us, because they're not wired the same way. So that's why I've invited Dr Ken Hudson on to chat about his new book, Switch Thinking. Ken spent around 15 years in marketing with large companies, including as head of marketing at American Express in Australia, completed his doctorate in organisational creativity, and has spent the last 20 years helping business owners and leaders solve problems and think differently. Ken shares where the idea came from (watching a colleague move effortlessly between Mandarin and English at a conference in Singapore) and why he believes switching your thinking is a skill you can learn and teach, not a personality trait. We talk about why the word "switch" gets a much better reaction from a team than the word "change", and why a switch doesn't have to be permanent. Ken explains his box mode and ball mode approach. Box mode is structure, goals and decisions. Ball mode is play and experimenting with ideas. Neither one is better than the other, and the real value comes from moving between the two. We also get into AI, including how Ken has trained ChatGPT to respond in both modes so it adds to his thinking rather than replacing it. Here's the part that surprised me most: giving people less time often gets you better ideas. When there are only two minutes on the clock, there's no room for the voice asking "what if I'm wrong?" or "what if I look silly?", so people stop filtering and start creating. If you're the one in your business who always seems to find a way through, this conversation gives you simple language and tools to help your team do more of that thinking for themselves. In this episode we cover: • Why switching between ways of thinking is a skill your team can learn, and how one word can get it started • Why "switch" lands better than "change" with a team, and why two minutes is the sweet spot for thinking differently • Box mode and ball mode, and how Ken moved a team from 30 ideas to three they could test in 30 days • How to use AI to extend your own thinking instead of handing it over • A simple pause, switch and play approach for when a situation or conversation isn't going the way you expected You can connect with Ken via: https://drkenhudson.com Or grab your copy of the book: https://drkenhudson.com/books-videos/switch-thinking-the-book/ Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers Business owners tend to move between different ways of thinking without noticing, but their teams often don't, which leaves problems and decisions sitting with the owner. Dr Ken Hudson, author of Switch Thinking, explains why switching your thinking is a learnable skill and shares practical tools leaders can use themselves and teach to their teams. Listeners will come away understanding the difference between box mode and ball mode, why two-minute thinking bursts work, and how to use AI to add to human thinking rather than replace it. Key insight from this episode The biggest barrier to fresh thinking is usually a person's own internal filter: the worry about being wrong, making a mistake or looking silly. Short two-minute bursts leave no time for that filter to kick in, which is why tight time limits often produce better ideas than hour-long brainstorming sessions. Switching back to structured "box mode" then turns those ideas into clear priorities and decisions. What you'll take away • Use the word "switch" with your team to invite a different perspective without the resistance the word "change" tends to bring • Run a two-minute thinking burst in a meeting to get past overthinking and generate new ideas quickly • Recognise whether a situation calls for box mode (structure and decisions) or ball mode (play and ideas), and move between them deliberately • Take a long list of ideas and narrow it to a few worth testing in the next 30 days • Prompt AI tools to respond in both modes while keeping control of the thinking and the final call

  2. Sep 22

    You've Tried Delegating. So Why Are You Still the Bottleneck?

    Hello and welcome to Episode 342 of The People Powered Business Podcast. Someone on your team hands you a piece of work. It's about 80% right. You know it'll take you ten minutes to fix and thirty to explain, so you fix it yourself and move on. If that's happened to you more than once, you're not alone, and it's exactly why delegation hasn't fixed the bottleneck. I've taught delegation for years, and I've run a business for twenty years, so I've had to get good at it myself. I'm not here to tell you delegation doesn't matter. But if delegating better was the whole answer, you wouldn't still be the bottleneck. So this week I want to look at why smart, capable business owners keep ending up back in that spot, even after they've genuinely tried to hand things off. I get into why it actually is faster to do it yourself, at least the first few times, and why that instinct isn't wrong. I talk about what your team learns every time you swoop in and finish the last 20% for them, and why "leave it with me" quietly trains people to bring you every problem instead of a solution. The most useful shift I share is a single question that starts turning that around. And I explain why doing more delegating, on its own, doesn't fix the bottleneck at all. In this episode we cover: Why it's genuinely faster to do it yourself right now, and what that's costing you laterWhat your team actually learns when you finish off unfinished workWhy "leave it with me" builds the exact bottleneck you're trying to escapeA simple reframe to start training your team to bring solutions, not problemsWhy SOPs and handover notes stop working and what's really going on underneath Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers This episode breaks down why business owners who have already tried to delegate still end up as the bottleneck in their own business. It looks at the moment work comes back unfinished, the habits that quietly retrain a team to do less rather than more, and why adding more delegation tools doesn't fix the underlying problem. Key insight from this episode The bottleneck isn't created by a lack of delegation. It's created by what happens when delegated work comes back incomplete or a problem lands back on the business owner's desk. Fixing it quietly, without addressing why it came back, teaches the team that the current standard is good enough. What you'll take away Understand why doing tasks yourself feels faster and what it's actually costing your business over timeRecognise the signal you send your team every time you finish off unfinished workReplace "leave it with me" with a question that shifts problem-solving back to your teamIdentify why SOPs and handover processes lose their effectiveness over timeStart noticing the specific moments that are creating your bottleneck, not just the tasks you haven't delegated

  3. Sep 15

    Health Professionals Award Changes: How to Prepare Before 1 October

    Hello and welcome to Episode 341 of The People Powered Business Podcast. If you employ health professionals under the Health Professionals and Support Services Award, whether that's physios, OTs, psychologists or anyone else on that award's long list, you are only weeks away from the biggest change this award has seen in over twenty years. If you have been putting off looking at it, hoping it might quietly sort itself out, this episode is your sign to stop. I'm recording this the same week the Fair Work Commission handed down its final confirmation of the new rates, so this has genuinely been years in the making and it is now locked in for the 1st of October 2026. This is part of the Commission's gender undervaluation review, which looked at a handful of modern awards covering historically female dominated professions and found this one had been undervalued for years compared with equivalent male dominated industries. The fix is a complete overhaul of how health professionals get classified, moving away from the old system, which leaned heavily on time served and some pretty vague guidance, to a structure built on actual qualifications under the Australian Qualifications Framework (AQF) and years of experience in the profession itself. This is not a pay rate tweak. Every single health professional you employ, even if you already pay above award and even if you only have three staff members, needs to be mapped against this new structure before the deadline. I walk you through the five steps to do that properly in this episode: build your staff list, confirm everyone's qualification and AQF level, calculate their actual years of experience in the profession (not years with your business), map each person to their correct new classification, and have the conversation with your team before the change lands, not after. I'll also flag the one thing that catches almost everyone out. Plenty of people currently sitting at level two are about to become a level one under the new structure, through no fault or change of their own, and there are protections in place so nobody's pay can go backwards. If you would rather have this handled properly rather than figuring it out alone, there are three ways I can help. 1) I'm running a live implementation workshop on the 24th of September to walk you through all five steps hands on. Register here: www.peoplepoweredbusiness.com.au/hpssworkshop 2) You can join our People Powered HR community for ongoing access to the reclassification tool and support, all of the details are here: www.peoplepoweredbusiness.com.au/pphr 3) Or you can email me directly for one on one help if you want someone to just take it off your plate. Just email me at hello@peoplepoweredbusiness.com.au In this episode we cover: Why the Fair Work Commission has completely rewritten the health professionals classification structure, and why nowThe five steps to reclassify every health professional in your business before 1 OctoberWhy years of experience in the profession, not years with your business, now drives classificationWhat happens to someone's pay if their new classification would otherwise mean a step downWhere to get support, from a hands-on implementation workshop to one on one help Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers This episode breaks down the new classification structure for health professionals under the Health Professionals and Support Services Award, effective 1 October 2026. It explains why the Fair Work Commission made the change, what it means for employers of physios, occupational therapists, psychologists and other allied health professionals, and the practical steps required to reclassify a team correctly before the deadline. Key insight from this episode Under the new classification structure, many employees currently sitting at level two will move to level one, not because their role, performance or pay has changed, but because the qualification and experience based system, built on the Australian Qualifications Framework (AQF), replaces years of service as the primary classification factor. Existing pay cannot be reduced as a result of reclassification, which makes clear communication with affected team members essential. What you'll take away How to confirm each health professional's AQF qualification level under the updated awardWhy years of experience in the profession, not years of service with the business, now determines classificationThe five step process for mapping a team to the new classification structure before 1 October 2026What protections apply if a reclassification would otherwise reduce an employee's payWhere to access further support, including a hands on implementation workshop and ongoing membership resources

  4. Sep 8

    The Framework for Difficult Conversations, Built by an Employment Lawyer

    Hello and welcome to Episode 340 of The People Powered Business Podcast. You know the conversation. It's been sitting on your list for weeks, maybe longer. You've rehearsed it in the shower, in the car, at 3am when you should be asleep, and every day you don't have it, you tell yourself tomorrow. If that's you right now, this episode was made for you. I keep coming back to this topic because it's the one thing I see stopping business owners more than anything else. Not a lack of skill, not a lack of care, just the simple fact that nobody ever taught us how to have a hard conversation with someone on our team. We learn how to run the business, sell the thing, manage the money, and then we're expected to just know how to tell someone their work isn't good enough, without any training at all. Today I'm talking with Jennifer Bicknell, an employment lawyer who's spent over a decade running her own firm and now spends most of her time teaching people how to have exactly this kind of conversation before it turns into something that needs a lawyer. She's identified the three real reasons people avoid these conversations, and she walks through a simple framework she calls the six Ws, something you can genuinely run through in about five minutes before you pick up the phone or walk into the room. My favourite part of this chat is her point about what you're actually teaching your team every time you let something slide. It changed how I think about the small stuff I let go. In this episode we cover: The three real reasons people avoid difficult conversations, and how to work out which one is driving youA simple five-minute framework for planning a conversation so you walk in with confidence instead of dreadWhy naming the outcome you want before you open your mouth changes the entire conversationWhat you're silently teaching your team every time you let something go unaddressedHow to reframe a hard conversation as an opportunity instead of something to survive Links & Resources: To connect with Jennifer: Website: https://jenniferbicknell.com.au/about/ Newsletter: https://jenniferbicknell.com.au/jens-workplace-news-2-0/ LinkedIn: https://www.linkedin.com/in/jennifer-bicknell-lawyer-coach-speaker/ 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers This episode breaks down why business owners avoid difficult conversations with their team, and gives a practical, repeatable framework for having them well. Employment lawyer Jennifer Bicknell shares the three underlying reasons people stay silent on issues that need addressing, and a simple planning tool for approaching any hard conversation with clarity instead of anxiety. It's built for business owners who lead a team and want to deal with issues early, before they escalate into something more serious. Key insight from this episode Every time a leader lets a problem go unaddressed, they are teaching their team that the behaviour is acceptable. Silence is not neutral. It's a message, and the longer an issue goes unaddressed, the more disproportionate the eventual reaction tends to be, which damages trust more than raising the issue early ever would. What you'll take away Identify which of the three core reasons (not knowing what to say, wanting to be liked, or fear) is driving your own avoidance of a specific conversationUse a simple framework to plan a difficult conversation in under five minutesName the outcome you want before starting a conversation, so the discussion stays focusedRecognise the cost of letting small issues slide, and why early conversations are easier than delayed onesApproach team conversations as a tool for building trust and performance, rather than something to be feared

  5. Sep 1

    Are You Too Slow to Fire Someone?

    Hello and welcome to Episode 339 of The People Powered Business Podcast. You already know who this episode is about. The employee whose performance has been off for months, the one you keep making excuses for because actually ending their employment feels like the hardest conversation you'll ever have to have. If you've been sitting on a firing decision, telling yourself you'll deal with it next month, or after this project wraps up, or once things settle down, I need you to listen to this one properly. I'm talking about this today because it's come up in nearly every conversation I've had with business owners this week. In the last seven days alone, I've worked with three different owners who sat on a firing decision for so long that it made the exit far harder than it needed to be. No documented warnings, none of the process followed, because they'd been putting it off for months. By the time they came to me saying "I need to fire them now," I was the one having to put the brakes on so we could actually do this properly and legally. It didn't need to get that hard. It rarely does, if you act when you first know. In this episode, I'm walking you through the practical checks to run before you make the call, including whether they're still in their probationary period, whether you've actually documented a warning or just stayed quietly annoyed, and whether this is genuinely a performance issue or a personality clash you've let become one. I also get into the real reasons business owners stall on this decision even when they already know the answer, and what that delay is quietly costing your best people, the ones watching how you handle it. But the part I really want you to hear is this: confidence about a firing decision doesn't show up before you act. It shows up after, usually the moment your team finally tells you what had really been going on. In this episode we cover: The legal and practical checks to run before you make the call, including probation status, documented warnings, and whether this is actually a performance issue or a personality clashWhy business owners delay firing decisions even when they already know the outcomeWhat your best people are quietly noticing when you let poor performance slide, and why it's often the reason you lose them firstWhy the rest of your team is almost always covering for an underperformer, and what that's really costing themWhy confidence about this decision comes after you act, not before it Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers This episode addresses why small business owners consistently delay firing decisions, even once performance issues are clear, and what that delay costs the wider team. It's built for business owners who are avoiding a termination they already know is necessary. By the end, listeners understand the legal and practical checks to run before acting, the real reasons behind the delay, and why confidence in the decision typically follows the action rather than coming before it. Key insight from this episode Confidence in a firing decision is not a precondition for acting. It's a result of acting. Business owners who delay a termination while waiting to feel certain are working backwards, because the clarity, and often the affirming feedback from the team, only becomes available once the decision has already been made and acted on. What you'll take away A practical checklist of legal and performance factors to review before terminating an employee, including probationary status and documented warningsA clearer understanding of the psychological and business reasons owners delay difficult staffing decisionsInsight into how ongoing underperformance affects team morale, standards, and the workload carried by other staffA reframe of confidence as a result of decisive action, not a precondition for itGuidance on avoiding common misconceptions about the legal termination process, including the myth of a fixed number of required warnings

  6. Aug 25

    Stop Waiting to "Feel" Ready. You're Making It Worse.

    Hello and welcome to Episode 338 of The People Powered Business Podcast. You've known for two months, maybe longer, that you need to fire this person. You've rehearsed the conversation in the shower, in the car, a hundred times in your head. You keep telling yourself you'll do it when you feel ready, when the timing is right, when they've had one more chance. Here's the truth: that day isn't coming, and every week you wait, nothing is staying the same. It's getting worse. I've been in business for 20 years, and I've spent most of that time helping business owners navigate what I call the mental game of being the boss. Firing someone, admitting a hire hasn't worked out, having the conversation that makes your stomach drop, none of it gets easier with experience. I still don't feel ready when I have to do these things, and this is what I do for a living. If I don't feel ready after 20 years of doing this and teaching other people to do it too, I can't expect you to feel ready either. So this week I wanted to call out the myth of feeling ready, because waiting for it isn't harmless. It's quietly costing you at every level of your business, and your team is watching you tolerate the thing you should have dealt with weeks ago. In this episode I'm unpacking why readiness is a feeling, not a prerequisite, and why waiting for it means you end up making the call on someone else's behalf instead of your own. I share the three places I see this show up most in business: delaying a termination, refusing to admit a hiring mistake, and putting off a difficult conversation, plus the trap that catches most of us, waiting until we hit the point of explosion instead of dealing with the issue early, which is often when things get messy and expensive. Rehiring a role can cost you anywhere from half to three times that person's annual salary, so the wrong hire you're avoiding dealing with is more expensive the longer it sits there. I also talk about what doing it scared actually looks like in practice, because that's the reality for all of us, no matter how many times we've done it or how prepared we are. Preparation dulls the discomfort, it doesn't switch it off, and that's something worth knowing before you go in expecting to feel calm. In this episode we cover: Why feeling ready is a myth, and what you're actually doing every time you wait for itWhy admitting you hired the wrong person is good leadership, not failureWhy delaying a termination isn't kindness, it's choosing your own discomfort over your team's wellbeingThe explosion trap, and why waiting for the perfect moment makes the eventual conversation harder, not easierWhat doing it scared actually looks like, and how to prepare without needing to feel calm first Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers This episode is for business owners who are stalling on a hard decision, whether that's terminating an employee, admitting a hiring mistake, or having a conversation they've been avoiding. It explains why waiting to feel ready keeps the problem alive and usually makes it worse, and outlines what taking action before feeling ready actually looks like in practice. Key insight from this episode There is no future version of a business owner who finds firing staff, admitting a bad hire, or having a difficult conversation easy. Feeling ready is not a prerequisite for taking action, it is simply a feeling, and waiting for it is often avoidance in disguise. The business owners who move fastest are not the ones who feel most confident, they are the ones who prepare well and act anyway. What you'll take away Recognise when "waiting for the right moment" is actually avoidanceUnderstand why admitting a wrong hire is a leadership strength, not a weaknessSee why delaying a termination affects team morale and performance more than the termination itself doesLearn how to prepare for a difficult conversation without needing to feel ready firstBuild a simple approach for taking action before confidence arrives, not after

  7. Aug 18

    3 Ways Your Desire to Be Liked Is Driving Down Performance

    Hello and welcome to Episode 337 of The People Powered Business Podcast. Have you softened a deadline because you didn't want to be the bad guy? Let a piece of work that wasn't good enough slide because pulling someone up on it felt like an uncomfortable conversation you'd rather avoid? Said yes to something you really wanted to say no to, just to keep the peace? None of those moments feel like a big deal on their own. But they're all quietly costing you performance, and there's one thing running through every single one of them: wanting to be liked by your team. I've been circling a similar theme on the podcast over the last few weeks, and there's a reason for that. I'm celebrating 20 years in business this year, and reflecting on two decades of working with business owners, a handful of truths keep coming back to me. One of the biggest is this: so many of us are chasing being liked by our team, almost wanting to treat them like family, and in the process we miss the thing that actually matters more, which is earning their respect. You can have both. But you can also have a team that likes you and walks all over you because they don't respect you, and if I had to choose, I'm choosing respect every time, because that's the thing that actually drives performance. In this episode I'm breaking down three specific ways your desire to be liked might be quietly driving your team's performance down: letting the small stuff slide, slowing your decision-making down to keep everyone comfortable, and what happens when your best people start noticing the pattern. I also get into what actually earns respect, because it's not about being cold, ruthless or hard-nosed, and why more than ever respect isn't something that comes automatically with the job title. It has to be earned. In this episode we cover: Why letting small things slide, like late starts, missed details or average work, quietly resets what your team believes is an acceptable standardHow defaulting to decisions by committee to avoid pushback slows you down and rarely produces the right call for the businessWhat your best people notice when you let things slide, and why it's often the fastest way to lose themThe real difference between being liked and being respected, and why respect is what actually drives performanceA simple reframe to shift your focus from being liked to earning respect, without losing your warmth as a leader Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers Many small business owners default to wanting their team to like them, sometimes treating their team like family, without realising that likeability and respect are not the same thing, and only one of them actually drives performance. This episode breaks down three specific ways the desire to be liked quietly erodes a team's output: tolerating small lapses in standards, slowing decision-making to seek consensus, and losing top performers who notice the double standard. It's for business owners who sense their team could be performing at a higher level and want to understand what's actually holding that back. Key insight from this episode Being liked is a bonus. Being respected is the job. A leader who lets small things slide or makes decisions to please everyone isn't being kind, they're quietly teaching their team that the standard is negotiable. Respect, not likeability, is what gets a team to follow through, trust a leader's judgement, and perform at their best. What you'll take away Recognise how tolerating minor lapses, like late starts or under-par work, resets the standard the whole team performs toUnderstand why seeking consensus or approval before making a decision usually produces a weaker outcome for the businessSee why top performers are often the first to disengage or leave when standards are applied inconsistentlyLearn what actually earns a team's respect, honesty, consistency and clear decisions, as distinct from being likedApply a simple reframe to prioritise respect over likeability without losing warmth as a leader

  8. Aug 11

    Changing Your Mind Doesn't Make You a Weak Leader

    Hello and welcome to Episode 336 of The People Powered Business Podcast. You made a call to your team on Monday. By Thursday, new information landed and you knew the original decision wasn't right anymore, but instead of fixing it, you sat on it for two days. You're worried that changing your mind will make you look weak, indecisive, like your team won't take you seriously next time you make a call. That fear is exactly what keeps business owners stuck on the wrong course for far longer than they should be, and it's costing more than anyone realises. I keep seeing this play out with the business owners I work with, and it shows up two ways. Some get so paralysed by the fear of looking indecisive that they stay on a path they know is wrong, and it ends up costing the business money. Others swing hard the other way, changing direction every other week until their team stops bothering to follow through on anything, because why would they, if the goalposts are going to move again by Friday. I recently worked with a team where the fallout of this landed on my desk: a team member escalated a complaint because what was right one day was wrong the next, with no explanation given in between, and she genuinely couldn't do her job under those conditions. This year I'm celebrating twenty years in business, and this is one of the truths I keep coming back to when I reflect on what I know for certain after two decades of doing this work. In this episode I explain the real difference between flip-flopping and adapting, because your team can tell which one you're doing, even if you never say it out loud. I walk through why refusing to reverse a bad decision just to look consistent is an ego problem, not good leadership, and why updating your view when the facts change is actually discernment, not indecision. I also share the exact process for changing direction without losing your team's confidence, including the one habit that undermines it every time: over-apologising. It feels like humility, but to your team it sounds like uncertainty, like there's room to argue the decision back. And because not every complaint means you got it wrong, I cover how to know when the right move is holding the line instead. In this episode we cover: The real difference between flip-flopping and adapting, and why your team can tell which one you're doingWhy changing your mind when the facts change is a sign of strength, not weaknessThe specific habits, like reversing a decision without explanation, that make a team lose faith in a leaderA simple, direct process for changing course without losing your team's confidenceHow to tell when a complaint means you got it wrong, and when it means you should hold the line Links & Resources: 💬 DM Kristy-Lee on Instagram @kristy.lee.billett Connect with me on LinkedIn: https://www.linkedin.com/in/kristyleebillett/ Email me at hello@peoplepoweredbusiness.com.au Book a 15-minute clarity call: https://calendly.com/kristyleebillett/chat What this episode covers This episode looks at the difference between adapting a decision and flip-flopping on one, and why business owners often confuse the two. It explains why refusing to change a bad decision in order to appear consistent damages a team more than admitting the call was wrong, and sets out a simple process for changing direction without losing a team's trust. Business owners who feel stuck at the thought of reversing a decision will find a clear framework for when to change course and when to hold firm. Key insight from this episode Changing a decision is not what damages a team's trust in a leader, the pattern behind the change is. A leader who reverses course under pressure with no explanation teaches their team that pushback works better than good judgement, while a leader who names the change, gives the real reason, and keeps it brief keeps their team's confidence intact. What you'll take away Recognise the difference between flip-flopping and adapting to new informationUnderstand why sticking with a wrong decision to appear consistent is a bigger risk to a business than admitting itLearn a simple, direct process for communicating a change of direction without losing team trustIdentify the specific habits, including over-apologising, that undermine a leader's authority when changing courseKnow when to hold a decision firm rather than reversing it under pressure

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About

Managing people shouldn't be the hardest part of running your business. But for most small business owners, it is. Each week, Australian small business HR expert Kristy-Lee Billett tackles the real challenges business owners face with their teams. From hiring the right people the first time, to handling difficult conversations, staying compliant, and mastering the mental game of being the boss. With 300+ episodes, this is one of Australia's longest-running small business HR podcasts. Practical, real worlds advice for business owners with teams of 3 to 40 people. If you're dealing with a people problem right now, or want to avoid the next one, this is the podcast for you.

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