Crisis What Crisis with Andy Coulson

Andy Coulson

Hard-earned lessons from people who've faced the worst and come back stronger. Hosted by Andy Coulson. Follow for weekly insights into the art of the rebuild. Crisis What Crisis? is powered by Kingsley Napley — the lawyers you want in your corner when the pressure is on. Visit kingsleynapley.co.uk

  1. JEREMY HUNT'S CRISIS COMPASS

    2d ago ·  Bonus

    JEREMY HUNT'S CRISIS COMPASS

    Over 20 years in frontline politics, Sir Jeremy Hunt held three of the great offices of state – Health Secretary, Foreign Secretary, and Chancellor of the Exchequer. He survived some of the most bruising political battles of his generation, and grieved, throughout, the loss of his father, his mother, and his brother. In this bonus episode of Crisis What Crisis, I sit down with Jeremy to discuss his Crisis Compass. The four points of navigation he turns to on his darker days – a person, a habit, a comfort and a piece of advice. POWERED BY KINGSLEY NAPLEY: I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on. This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details. CHAPTERS: 01:02 A Person — the one who'll still be there when the job, the title, and the headlines are long gone 01:21 A Habit — the cross-country team he was forced into at school, and why he still hasn't stopped 01:55 A Comfort — six and a half weeks of Lent torture, and why Easter makes it worth it 02:15 A Piece of Advice — why criticism only hurts when it comes from someone you know BUY JEREMY'S BOOK: Can We Be Rich Again? The Surprising Potential of Britain's Economy – https://shorturl.at/4Kv0D FOLLOW JEREMY: Instagram — https://www.instagram.com/jeremyhuntmp/ TikTok — https://www.tiktok.com/@jeremyrshuntmp X — https://x.com/Jeremy_Hunt LinkedIn — https://www.linkedin.com/in/jeremyhuntuk/ FOLLOW CRISIS WHAT CRISIS? Instagram — www.instagram.com/crisiswhatcrisispodcast TikTok — www.tiktok.com/@crisispod This was a Crisis What Crisis Production — Rex Fisher (producer), Ioana Barbu (studio manager), Fred Sharp (research), Johnny Seifert (audio), Jasper Cullen (video)

    3 min
  2. JEREMY HUNT: Frontline politics is poisonous and I'll never go back

    Jun 16

    JEREMY HUNT: Frontline politics is poisonous and I'll never go back

    In October 2022, the British economy was in freefall. Liz Truss's mini-budget had sent the pound into a nosedive, mortgage rates were climbing at a terrifying speed, and the IMF had issued a public warning to the government to reverse course. It was, by any measure, a national crisis. Into that emergency stepped Sir Jeremy Hunt who, over a single weekend, dismantled almost the entirety of the economic programme he'd inherited. But that was just the latest chapter in a political career defined again and again by an extraordinary capacity to absorb difficulty and get on with the job. All while managing a private grief that would have broken most people in any role, let alone one of the most demanding in the country. The loss of his father, mother, and brother, all lost to cancer. His new book, Can We Be Rich Again? The Surprising Potential of Britain's Economy, is an act of deliberate optimism in a country that has largely forgotten how to be optimistic. Sir Jeremy Hunt joins Andy Coulson for a conversation about loss, resilience, reputation, and what it really takes to keep your nerve when everything is falling apart. POWERED BY KINGSLEY NAPLEY I know what it is to have the right legal support around you when facing a crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details. FOUR LESSONS FROM JEREMY: Start a business in your 20s if you possibly can. You've got no mortgage, no kids, no dependents – it doesn't matter if things go wrong, and you'll learn more from failure than you ever will from success.You can cope with one thing going wrong. It's when two or three things go wrong at once that life gets really hard – so close down the smaller crisis as fast as you can, even if that means caving in.The most important thing any leader can build is a team that will tell you when you're wrong. If people are afraid to speak truth to power, you will make bad decisions.Grief gives you something a successful career can't: a sense of what actually matters. CHAPTERS 03:34 – Why naive goals are sometimes the most powerful ones 05:20 – His father's greatest lesson 07:50 – The tragedy his family never spoke about 10:35 – What unconditional belief from a parent actually does to a child 13:37 – Why failure in your 20s is an asset, not a setback 17:07 – Why business and politics require completely different skills 22:11 – Starting a business with your best friend 26:43 – The junior doctors dispute 30:09 – How to survive being the most unpopular politician in the country 33:01 – Losing his brother Charlie: what grief teaches you that success never can 36:56 – Walking into the eye of the storm as Chancellor 40:59 – How to restore trust when trust is the only thing that matters 44:20 – Why knowing who you are is the foundation of every crisis skill worth having 44:59 – Why Britain thinks far worse of itself than the rest of the world does BUY JEREMY'S BOOK Can We Be Rich Again? The Surprising Potential of Britain's Economy – pick up a copy here: https://shorturl.at/DfIZa FOLLOW JEREMY HUNT Instagram – https://www.instagram.com/jeremyhuntmp/ TikTok – https://www.tiktok.com/@jeremyrshuntmp X – https://x.com/Jeremy_Hunt LinkedIn – https://www.linkedin.com/in/jeremyhuntuk/ FOLLOW CRISIS WHAT CRISIS? Instagram – www.instagram.com/crisiswhatcrisispodcast TikTok – www.tiktok.com/@crisispod This was a Crisis What Crisis Production – Rex Fisher (producer), Ioana Barbu (studio manager), James Quinn (research), Johnny Seifert (audio), Jasper Cullen (video)

    48 min
  3. LESSONS ON CONTROL: How to manage a crisis

    Jun 9

    LESSONS ON CONTROL: How to manage a crisis

    What is the single most important concept in crisis management? Andy Coulson believes it's control — a lesson he first learned sitting on a plastic mattress in a Glasgow police cell, with nothing to focus on but his own breathing. In this special compilation episode, he revisits four past guests who each arrived at the same conclusion through very different routes. POWERED BY KINGSLEY NAPLEY I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details. FEATURING Ryan Holiday — bestselling author of The Obstacle is the Way and The Daily Stoic, on why Stoicism is history's greatest crisis management framework, and the remarkable story of Admiral James Stockdale tapping Epictetus through a prison wall in Vietnam. Alix Popham — former Welsh international rugby player, diagnosed with early-onset dementia and probable CTE, on how the athlete's instinct for discipline becomes a survival strategy when the stakes are as high as they get. Natasha Silver Bell — international model turned recovery coach, on the moment she stopped blaming her external circumstances and took control of her internal state. Cally Beaton — comedian, writer, and former Viacom CBS executive, on surrender, mayhem, and why she refuses to call herself a stoic — despite sounding exactly like one. Control the controllables. It sounds simple. It isn't. But as every guest in this episode shows, it is learnable — and it might just be the most important lesson crisis has to offer. FULL EPISODES: Ryan Holiday: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000755722247 Alix Popham: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000712166764 Natasha Silver Bell: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000722574377 Cally Beaton: https://podcasts.apple.com/gb/podcast/crisis-what-crisis-with-andy-coulson/id1517015748?i=1000717250391 FOLLOW THE GUESTS: Ryan Holiday: https://www.instagram.com/ryanholiday/ Alix Popham: https://www.instagram.com/alix_popham/ Natasha Silver Bell: https://www.instagram.com/natashasilverbell/ Cally Beaton: https://www.instagram.com/callybeatoncomedian/

    18 min
  4. HOMESERVE FOUNDER: Going from broke to billions | Sir Richard Harpin

    Jun 2

    HOMESERVE FOUNDER: Going from broke to billions | Sir Richard Harpin

    Sir Richard Harpin wanted to be an entrepreneur since before he knew the word. He sold conkers in the playground, bred and sold rabbits in his garden, ran a tuck shop from his school locker, and by 15 was bunking off chemistry to cash cheques with the bank manager. In this special episode of Crisis What Crisis – recorded in front of a live audience at the Walbrook Club in the City of London – Andy sits down with the founder of HomeServe, the company Richard built over 30 years and sold in 2023 for £4.1 billion. Richard was knighted in the 2024 New Year Honours. His Sunday Times bestselling book, How to Make a Billion in Nine Steps, is out now. This episode is for anyone who has ever wanted to start something, scale something, or is simply looking for guidance on how to manage the day-to-day crises of running a business. POWERED BY KINGSLEY NAPLEY I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details. FIVE BUSINESS LESSONS FROM SIR RICHARD HARPIN 1) Copy. Richard didn't invent the HomeServe model – he openly admits that he copied it (and then did it better). If someone else is doing it and it works, the risk is lower. 2) Prove the model before you scale it. HomeServe burned through half a million pounds trying to grow a loss-making business. With modern technology, Richard says, you really don't have to do that. 3) The best time to build is when conditions are hardest. Comfortable conditions produce cautious thinking. The best businesses are built with their backs against the wall. 4) Admitting the mistake is often the fastest route out of it. Richard told the stock market he'd wasted £130 million, wrote off the assets, and said sorry. The share price went up £250 million the same day. The market doesn't punish honesty. It punishes opacity. 5) Not taking a risk is itself a risk. Staying still has a cost that compounds invisibly. The test isn't whether the risk is scary. It's whether you can live with not taking it. CHAPTERS 04:52 – Why Richard wanted to be an entrepreneur 10:35 – His first businesses 13:28 – What working at P&G taught him 19:22 – How HomeServe started 19:22 – Running out of money at Christmas 21:07 – Taking investment at the wrong terms 22:00 – The moment he nearly quit 23:00 – The £50 letter that saved the business 24:43 – The importance of copying 25:34 – Why he hired someone to replace himself 27:06 – Breaking America 30:01 – The £100m mistake he made publicly 30:59 – How he structures his day 36:10 – Negotiating a £4.1bn exit 37:37 – What selling actually feels like 38:55 – Why he's still working 42:25 – His advice on AI and careers 44:46 – Starting over with nothing BUY SIR RICHARD'S BOOK How to Make a Billion in Nine Steps – Sunday Times Bestseller https://www.amazon.co.uk/How-Make-Billion-Nine-Steps/dp/034944644X FOLLOW SIR RICHARD HARPIN LinkedIn – https://www.linkedin.com/in/rharpin/ Instagram – https://www.instagram.com/richard_harpin/ TikTok – https://www.tiktok.com/@richard.harpin FOLLOW CRISIS WHAT CRISIS Instagram – www.instagram.com/crisiswhatcrisispodcast TikTok – www.tiktok.com/@crisispod FOLLOW THE WALBROOK CLUB This episode was recorded live at the Walbrook Club, London. Special thanks to Philip Palumbo and his team for hosting us. Instagram – https://www.instagram.com/thewalbrookclub/

    46 min
  5. ANYA HINDMARCH: “Everyday is a crisis when you’re running a business”

    May 20

    ANYA HINDMARCH: “Everyday is a crisis when you’re running a business”

    Dame Anya Hindmarch started her global fashion business on a gap year trip to Italy aged just 18. Four decades on, she is the founder of one of Britain's most recognisable brands – worn by the Princess of Wales and a new holder of a royal warrant from Queen Camilla. Anya joins Andy for a candid conversation about courage, control and how treating fear and excitement as the same emotion has proved to be her superpower. This is a masterclass in resilience from a founder who has dealt with the ‘daily stomach punches’ of being an entrepreneur POWERED BY KINGSLEY NAPLEY: I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on. This episode is powered by @kingsleynapley – visit www.kingsleynapley.co.uk for more details. FOUR BUSINESS LESSONS: Doubt is your friend. Don't try to silence it. The moment you stop being scared is the moment things will go wrong.Cling on to your equity. Getting investment isn't winning a prize. When you do it the hard way, you stay in control.Be honest about the journey. Admitting what you've got it wrong buys you more credit than pretending you've got it right.Sometimes you have to crack a few eggs to make an omelette. You will get things wrong. Get them wrong, correct, and learn. CHAPTERS: 03:09 – Learning to accept that in life you’ll never be fully satisfied 06:47 – How Thatcher's Britain created a generation of founders 08:19 – Dyslexia and the entrepreneur's brain 15:55 – Starting at 18 with no network, no internet, no clue 18:09 – "Stupid determination" – the trait every founder shares 20:09 – The lonely years of building a business 21:17 – Anxiety vs stress 24:07 – Why imposter syndrome is healthy 24:58 – I'm Not A Plastic Bag: changing national behaviour with a £5 product 27:35 – Honesty as a brand strategy 30:10 – Building a blended family without dropping the business 35:06 – The mistake of stepping away as CEO 40:16 – Buying it back: how to turn a crisis into a restructure 41:32 – Localising in a global business 44:20 – Her creative process 46:30 – Outside investment: why she'd tell founders to wait 48:08 – Perspective: what a child's illness teaches a CEO 52:06 – Brand Britain – what we're selling and what we're missing 54:41 – AI: "Stop moaning and get really good at it" BUY ANYA'S BOOK If In Doubt Wash Your Hair – https://www.anyahindmarch.com/products/if-in-doubt-wash-your-hair-paperback-book-in-paper-off-white FOLLOW ANYA: Instagram – https://www.instagram.com/anyahindmarch/ TikTok – https://www.tiktok.com/@anyahindmarch FOLLOW CRISIS WHAT CRISIS? Instagram – www.instagram.com/crisiswhatcrisispodcast TikTok – www.tiktok.com/@crisispod

    57 min
  6. ESTHER GHEY'S CRISIS COMPASS

    May 12

    ESTHER GHEY'S CRISIS COMPASS

    Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington in February 2023. What followed — the campaigning, the memoir, the forgiveness, the compassion — has made her one of the most consequential reform voices in contemporary British life. In this bonus episode of Crisis What Crisis, I sit down with Esther to discuss her Crisis Compass. The four points of navigation that she turns on her darker days – a person, a habit, a comfort and a piece of advice. Esther is the founder of the Brianna Ghey Legacy Project and Peace in Mind UK, a social enterprise focused on mental health in schools. She launched the Phone Free Education campaign, has campaigned in parliament, and last month received an honorary doctorate from the University of Chester. She was named The Independent's Most Influential Woman of 2024. Her memoir Under a Pink Sky, published by Penguin, is out now in paperback. POWERED BY KINGSLEY NAPLEY: I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on. This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details. CHAPTERS: 01:16 A Person 02:04 A Habit 03:10 A Comfort 03:39 A Piece of Advice FOLLOW ESTHER GHEY: Instagram – www.instagram.com/esther.ghey/ Peace in Mind UK – www.peaceinminduk.com Under a Pink Sky – available now in paperback FOLLOW CRISIS WHAT CRISIS? Instagram – www.instagram.com/crisiswhatcrisispodcast TikTok – www.tiktok.com/@crisispod

    5 min
  7. ESTHER GHEY: The fight to free children from their phones

    May 5

    ESTHER GHEY: The fight to free children from their phones

    In February 2023, Esther Ghey's 16-year-old daughter Brianna was murdered in a park near their home in Warrington, in a premeditated attack by two 15-year-olds. Today, Esther is a bereaved mother, but she is also one of the most significant voices for social reform in contemporary British life. She founded the Brianna Ghey Legacy Project, co-launched the Phone-Free Education campaign with Kate Winslet, and has helped force a national reckoning on children, smartphones and social media. She was named the Independent's Most Influential Woman of 2024 and a GQ Hero. Her bestselling memoir Under a Pink Sky - now available in paperback - is a searing and hopeful account of love, loss and rebuilding. It is one of the most breathtaking tales of resilience I have ever read. POWERED BY KINGSLEY NAPLEY: I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters and build real resilience when the pressure is on. This episode is powered by Kingsley Napley, visit www.kingsleynapley.co.uk for more details. FIVE LESSONS FROM ESTHER: Grief doesn't get easier – you learn to build your life around the hole the person left.Don't blame other people for your own decisions.Perception is everything: You can walk the same street looking down at the dog mess or up at the blossom – the choice is yours.Mindfulness isn't a wellness trend. It's a tool that rewires how you respond to stress.Compassion costs nothing. CHAPTERS: 03:56 – The cherry blossom and the sign 05:20 – Growing up with mum 07:55 – Leaving school with no GCSEs, becoming a mum at 18 09:13 – The sludge-green walls and the addiction 12:17 – Why she refuses to blame anyone but herself 15:43 – Going back to school in her 30s 16:07 – Discovering mindfulness 17:51 – When Brett became Brianna 21:17 – The phone, the bedroom, the 3am email 27:24 – The day it happened 30:16 – The dream that became acceptance 32:47 – What she'd say to anyone in early grief 34:35 – Grieving in public 36:33 – Why she won't name the killers 37:55 – Meeting Emma 43:23 – Building Brianna's legacy 48:05 – Could I have done more? 51:16 – Phones don't build resilience 54:26 – Where the campaign goes next FOLLOW ESTHER GHEY: Instagram – www.instagram.com/esther.ghey/ Brianna Ghey Legacy Project – www.instagram.com/briannagheylegacyproject/ Phone-Free Education – www.instagram.com/phonefreeeducation/ BUY ESTHER'S BOOK: Under a Pink Sky – www.amazon.co.uk/Under-Pink-Sky-Esther-Ghey/dp/0241738733 FOLLOW CRISIS WHAT CRISIS? Instagram – www.instagram.com/crisiswhatcrisispodcast TikTok – www.tiktok.com/@crisispod

    56 min

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Hard-earned lessons from people who've faced the worst and come back stronger. Hosted by Andy Coulson. Follow for weekly insights into the art of the rebuild. Crisis What Crisis? is powered by Kingsley Napley — the lawyers you want in your corner when the pressure is on. Visit kingsleynapley.co.uk

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