The Lounge by Travefy

Travefy

The podcast by Travefy designed for travel advisors who want to grow their business with real stories, strategies, and actionable tips. Whether you’re a Travel Advisor, Tour Operator, or other travel professional, growing your travel business can be difficult! At Travefy, we recognize this, but also see the incredible experiences and transferable knowledge that exists among members of our industry. As a part of Travefy’s commitment to power the success of travel professionals, we launched The Lounge to provide educational resources to expand your understanding of the travel industry, share best practices, and ultimately grow your business.

  1. Aug 21

    Creating unforgettable client experiences with Roslyn Ranse (Bonus Episode)

    Roslyn Ranse has spent 17 years building her travel business in Australia and now coaches advisors through Travel Agent Achievers. In this episode, she and Stephanie dig into what actually separates a forgettable trip from an unforgettable one, starting with her case against client intake forms: the details that matter, like a client's drink of choice or the real reason they're booking a trip, only come out in conversation, not a checkbox. She also shares how she uses technology to handle the background work so she can stay fully present on client calls, why she believes advisors are the actual luxury clients are paying for, and the story of a middle-of-the-night phone call that turned a client's travel emergency into one of her proudest moments as an advisor. Plus, why she thinks conferences and community matter more than most advisors realize, and why she'd rather have fun running her business than burn out chasing perfection. If you've ever wondered what really makes clients come back and refer their friends, this one's for you. Show Notes:  Visit Travel Agent Achiever's WebsiteFind Roslyn on Social: Instagram, Linkedin, Facebook, YouTube🌟 Want more tips and ideas on how to surprise and delight your clients? Check out a past Travefy webinar on this topic: https://academy.travefy.com/upcoming-webinar-creating-unforgettable-moments-ideas-to-surprise-delight-your-clients ✨ Listen to more episodes of The Lounge Podcast at https://lp.travefy.com/the-lounge

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About

The podcast by Travefy designed for travel advisors who want to grow their business with real stories, strategies, and actionable tips. Whether you’re a Travel Advisor, Tour Operator, or other travel professional, growing your travel business can be difficult! At Travefy, we recognize this, but also see the incredible experiences and transferable knowledge that exists among members of our industry. As a part of Travefy’s commitment to power the success of travel professionals, we launched The Lounge to provide educational resources to expand your understanding of the travel industry, share best practices, and ultimately grow your business.

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