Episode # 305 Pool Nation Podcast - What does it take to build a pool service company that lasts for decades, retains top talent, and serves more than 1,000 pools? In this episode of the Pool Nation Podcast, Edgar De Jesus, John "JJ Flawless," and Zac "The Pool Boy" Nicholas sit down with Nick LaPointe and Ray De Rosa of Golden State Pools to discuss two very different journeys that led to one of Southern California's most respected pool service companies. From the days of gas chlorine service and hand-written route books to modern operations, service management, technician training, inventory systems, and company leadership, this conversation dives deep into what it really takes to build a sustainable pool business. Nick shares the story of growing up in the family business, while Ray discusses building his own company before merging with Golden State Pools. Together they reveal the systems, leadership philosophies, employee development programs, and business lessons that have fueled their success. Most importantly, they share two lessons every pool professional needs to hear: set boundaries and know your value. Whether you're a solo operator, building your first route, managing technicians, or scaling toward your own pool empire, this episode is packed with practical insights and real-world experience from pool pros who have lived it. Timestamps 00:00 Welcome to the Pool Nation Podcast 01:00 Meet Nick LaPointe and Ray DeRosa of Golden State Pools 06:00 Steak dinner bets, pool industry friendships, and Western Show stories 17:00 Nick's family history in the pool industry 23:00 The early days of gas chlorine pool service 28:00 How 9/11 changed pool sanitation operations forever 31:00 Transitioning from gas chlorine to liquid chlorine systems 34:00 Growing up in the family business and earning a business degree 40:00 How Ray got started in pools and launched his own company 42:00 Merging two companies into Golden State Pools 46:00 From DOS systems and paper invoices to modern software 49:00 Building company culture and leadership partnerships 57:00 Why training matters and Golden State's 8-week technician training program 1:05:00 Employee development, career paths, and retention strategies 1:17:00 Managing repairs, service teams, and operational structure 1:24:00 Inventory management, purchasing power, and warehouse operations 1:33:00 The importance of boundaries as a business owner 1:37:00 Knowing your value and pricing with confidence 1:41:00 Final advice for pool professionals and closing thoughts Thank You To Our Sponsors A huge thank you to our Pool Nation partners and sponsors who continue supporting pool professionals across the industry: The SPPA BluRay XL AquaStar Pool Products Natural Chemistry Raypak Heritage Pool Supply Group Hayward Pool Products Poolside Tech Pool Brain Nidec / US Motors OnCore Filtration Your support helps us continue educating, elevating, and empowering pool professionals everywhere.
