We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us! Last week, Shelley caught up with five more innovators at NRF 2026 to get their takes on the retail industry and an outlook for this year. Their conversations ranged from the connected store and talent development to geolocation analytics and the need for personalization. Listen and learn from the experts. Matthew Cry transformed his retail leadership experience by leveraging a better way to engage with customers and product with daily insights. “The physical store is the pulse on everything that's happening, connecting your inventory, shoppers, store teams, what's being bought, and what's not being bought. So, we're thinking when a customer is in that moment looking for something, we should be able to show her other products that are available in her size, and we should be saving the sales associate time from not having to do that manually.” Kimberly Minor’s explains there is no longer a direct linear career path: “How do we create pathways to new jobs, and how do we prepare people to be flexible so that they are ready when new opportunities open?” She adds “If you're curious about what your future could look like, then you should be curious about what other opportunities are available.” As a professor at FIT and Parsons School of Design, Marie Driscoll distills the underlying trend in retail to the range of AI tools that are aiding the retail practice. Her NRF observations range from Mango , Dick’s and LVMH to the K-shaped economy and the challenges of real estate and the luxury market. From a consumer perspective, going into 2026, she says, “I think the consumer is sitting in the best seat. She has so many choices, and the retailers that are creating valuable services for their customers will win.” Dominic Miserandino explores what makes the customer experience joy; he says experiential is a human connection. As a connector, he adds, “I think we have evolved into a non-experiential, transactional retail culture, meaning DoorDash, press the button; Uber Eats, press the button. And the consumer is saying, yeah, that's awesome.” As an antidote, he adds, “You have to seek the emotional connections of humanity. So, retailers need to think about how they can humanize at scale.” is the connection among them all.” Gary Sankary’s work on mapping and geo-spatial analytics helps retailers understand why things happen where they do inside and outside stores—everything from the global all the way down to the neighborhood. As a contrarian, he says, “I'm going to be an outlier here and say Agentic AI is not going to innovate; what drives retail success is innovation and design. What AI is helping us do is expand the scope of the things that we can look at.” Matthew Cyr, CEO, Founder, Crave Retail Kimberly Minor, CEO Co-Founder, WOC Retail Alliance (WOCRA) Marie Driscoll, TRR Contributor, Professor, FIT, Parsons School of Design Dominic Miserandino, Founder and CEO, RTM Nexus Gary Sankary,Retail Industry Lead, Esri For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.
