The DEX Show: A Show for IT Change Makers

Nexthink
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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

  1. 4d ago

    Why Every CIO is Thinking About DEX w/ Christy Punch, Principal Analyst, Forrester

    In this episode special DEX Show epeisode. Tom sat down in person with with guest speaker Christy Punch, Principal Analyst at Forrester covering digital workplace and digital employee experience, to explore why DEX has become the competitive advantage every technology leader can no longer ignore. From the rise of AI-powered automation to the critical shift in how we measure DEX success, Christy shares insights from Forrester’s research with enterprise customers and vendors – and reveals why most organizations are getting it wrong when it comes to scaling DEX initiatives across the business. We dig into how organizations can operationalize DEX improvements at scale, why frontline workers deserve better technology, and what the future holds as AI agents and automation become embedded in every workflow – and why governance and trust become non-negotiable. For CIOs and technology leaders, Christy challenges you to stop thinking of DEX as an IT problem to solve, and to start thinking about it as a cross-functional business imperative. Watch this conversation if you want to learn how to drive lasting change across the organization. Download your copy of The Forrester Wave™: Digital Employee Experience Management Solutions, Q4 2026 here (https://nexthink.com/forrester-wave) Watch the  full video of the conversation on The DEX Show's sister podcast Soul of the CIO here  (https://www.youtube.com/@SouloftheCIO/videos)

  2. Oct 20

    Employees Are NOT a Captive Audience: Rethinking Digital Comms w/ Sharon O’Dea & Jonathan Phillips

    What happens when internal communications becomes an employee experience problem? Sharon O’Dea and Jonathan Phillips, co-founders of Lithos Partners and co-authors of a new book on digital communications at work, join the show to explore the hidden architecture of the modern workplace in complex organisations. They explain why employees are not a captive audience, how communication gets lost across layers of tools and processes, and why discovery matters more than simply auditing what already exists. The conversation covers AI, information overload, shadow channels, bad metrics, email, intranets, leader communication and the “means, motive and opportunity” test for digital employee experience. Get hold of Digital Communications at Work here: https://www.digitalcommunicationsatwork.com/

  3. Oct 14

    Experience 26: Quick Recap + IT Nerd Mastermind LIVE w/ Laura Reeves

    Experience 26 was the biggest and best yet, and this special double bill relives both the event itself and the DEX Show’s own contribution to it. Tom is joined by returning guest Laura Reeves for a lively recap of the people, ideas and customer stories that stood out in Orlandano. Then it’s time for the full, exclusive IT Nerd Mastermind, featuring specialist rounds on X-Men, Star Wars, European football, Pokémon and poker, followed by a fiercely contested general knowledge final. Plus, news of the Best of Experience 26 webinar. Register for 'Best of Experience ‘26: Agents of Change in Action' (ft. Dru Yamagiwa, Suntory Global Spirits) below:  CET (Thursday, November 12th, 11:00 am): register here EST (Thursday, November 12th, 12:00 pm ET): register here

  4. Sep 30

    Death in Meta: The Colleague Experience Gone Wrong w/ Kelly Monahan

    Kelly Monahan returns to The DEX Show on launch day for her new book, Reclaim the Plot. The future of work advisor and co-founder of Beyond the Desk explains why organisations are racing towards AI without knowing what they want it to achieve, and why transformation must be shared across IT, HR, legal and operations. Kelly introduces her PLOT framework, explores the risks of uncontrolled agentic AI, and asks what happens when humans train their own replacements. She also discusses AI fluency, education, Silicon Valley parenting, Walmart, Reddit, vibe coding, and why software itself may be becoming a serious constraint. Check out Kelly's AMA (and the Nexthink subreddi) here Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

  5. Sep 23

    DEXOps at Disney World: Experience 26 Preview w/ Dina & Marta

    What does it take to become a successful DEX practitioner? Marta Sukhno, Nexthink’s Certification Program Manager for Enablement, joins Tom and Dina to explore the skills, mindsets and responsibilities shaping DEXOps as an emerging professional discipline. Marta explains how her background in teaching informs her work, why communication and change management matter as much as technology, and how the first DEXOps certification cohort is helping define what “good” looks like across the industry. The conversation also looks ahead to Experience 26 in Orlando, where more than 400 practitioners will take part in hands-on DEXOps training across Core, Strategist and Technologist tracks. Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

  6. Sep 16

    "Zero Friction": AI Bosses & the Decline of the Assh*le w/ VERY SPECIAL GUEST Bob Sutton

    What happens when the legendary author of The No A*****e Rule meets The DEX Show? Stanford professor and organisational psychologist Bob Sutton joins Tom McGrath for a wide-ranging conversation about toxic workplaces, good and bad friction, and the human problems created by AI. Bob explains why assholes are contagious, how pressure and sleep deprivation can turn decent people into temporary jerks, and why leaders should treat themselves as trustees of other people’s time. They discuss algorithmic bosses, lonely AI-powered startups, Steve Jobs, Elon Musk, Slack, savoring, power, and the dangers of making work more efficient while making it less human. Check out all Bob's wonderful books here Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

  7. Sep 8

    The Road to DEXOps: Nexthink’s Navigator Framework | Scott Vessey

    Increasingly, DEX is about more than measuring performance: it's about changing the way organisations operate. In this episode, Scott Vessey, Technical Services Enablement & Transformation Manager in Nexthink’s Customer Outcomes team, explains how his early career in IT support and years at VMware led him (back) to the DEX space. We explore why VDI solved many problems for IT without necessarily improving life for employees, and why operationalisation remains the hardest part of DEX success. Scott also introduces Nexthink’s Navigator methodology, its five pillars of people, process, technology, value and communication, and how it helps organisations turn DEXOps ambition into practical action. Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today Register for Phil Kirschner's AMA here

  8. Sep 2

    “Work Time Is Lifetime”: Why DEX Must Make Work Better | Nina Kohl-Haefke

    “Work time is lifetime.” It’s a German saying that perfectly captures Nina Kohl-Haefke’s philosophy (and ours) on Digital Employee Experience: if we spend so much of our lives working, technology should make that experience better. On today’s episode, Nina, Computacenter Solution Manager and WORK IT OUT! podcast host, joins Tom to explore how DEX is evolving from device analytics into a broader operating philosophy for the digital workplace. They discuss proactive IT, employee experience measurement, AI adoption, workplace productivity and the shift from SLAs to XLAs, while explaining why organizations must move beyond healthy devices and start designing healthier, more human ways of working. List to WORK IT OUT! here (German language) Find out more about Computacenter here Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

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The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

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