Peter Lohmann's Podcast

Peter Lohmann
  • 4.6 (20)
  • ENTREPRENEURSHIP
  • UPDATED BIWEEKLY

Helping Property Managers Streamline & Grow Their Businesses Peter Lohmann shares candid interviews and actionable insights from top operators, entrepreneurs, and industry experts in property management. Whether you're managing 100 doors or 10,000, this is your playbook for building a smarter, more scalable property management business.

  1. DEC 11

    Inside PetScreening: Growth, Compliance & Pet Issues with Jennifer Stoops

    In this episode, Jennifer Stoops shares how she scaled a PM company to 3,600+ doors before transitioning into her current role as SVP of Industry Relations at PetScreening. We dig into that journey - from building systems and PM pod structures at scale to managing an office with 30 dogs (yes, really). Jennifer explains what most PMs get wrong about pet policies, how unreported pets erode NOI, and why PetScreening has become the “Carfax for pets.” We also cover M&A pitfalls, vendor risk, breed restrictions, and why the portfolio model often breaks past a certain door count. We discuss: (00:02:04) - Jennifer’s background and career(00:11:35) - Incident tracking(00:14:59) - Breed restrictions in insurance policies(00:16:51) - Sponsor - ⁠Crane⁠(00:19:04) - Discrimination by weight and breed(00:20:32) - Americans spending more on pets than kids(00:22:19) - Jennifer’s time at Park Avenue Properties(00:23:47) - How to organize a larger PM company(00:34:11) - Sponsor -⁠ RentEngine⁠(00:36:04) - Multi-market operations(00:50:00) - Advice to PM owners considering selling(00:53:59) - Non-obvious things to improve sales prospects(00:58:24) - Advice for considerations to take seriously in 2025 if you’re looking to acquire other companies(01:01:05) - How to approach an owner when you want to acquire them(01:07:26) - Getting in touch with JenniferLearn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Jennifer here:  Jennifer on LinkedInPetScreening

    1h 13m

  2. DEC 4

    PM Lawsuits, ICE Subpoenas, & ESA Nightmares with Monica Gilroy

    Monica Gilroy is the founder of the Gilroy Law Firm and a legal powerhouse in the property management space. In this episode, she shares what to do if ICE shows up, how to bulletproof your application process, and why short leases are fine (if your systems are solid). We also dive into lawsuits, insurance gaps, and why you can say no to Section 8 in some markets (if you do it right). If you’ve ever felt legally exposed running your PM biz, this episode brings clarity - and a few fun “ask me how I know” moments. Chapters: (00:00:00) - Intro(00:01:56) - Monica’s background and career(00:04:09) - How PMs can handle ICE enforcement (00:08:09) - Approving renters(00:14:19) - Emotional Support Animals(00:16:00) - Sponsor - CallRail(00:17:18) - Appealing PM laws(00:23:33) - Waiving late fees(00:25:32) - Insurance(00:32:32) - Sponsor - RentEngine(00:34:26) - Putting a non-disparagement clause in a lease(00:43:02) - ADA Website lawsuits(00:48:38) - Section 8 nuances(00:54:31) - What are property managers afraid of that they shouldn’t be, and what are they not thinking about that should worry them?(01:00:41) - Getting in touch with MonicaLearn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Monica here:  The Gilroy FirmMonica on LinkedIn

    1h 3m

  3. NOV 20

    How AppFolio Thinks About AI, Brand, and Customer Focus with Lisa Horner

    In this episode, I sat down with Lisa Horner, Chief Marketing Officer at AppFolio - LIVE at the AppFolio FUTURE Conference. We talked about what’s actually working in property management marketing today, digging into AI hype vs. real impact, why understanding your customer beats clever tactics, and how to market without sounding like… well, a marketer. Lisa shares how AppFolio stays close to operators (literally - engineers on the tradeshow floor), why branding starts with asking “who are we?” and “what do we care about?”, and how the best marketing campaigns begin with deep empathy and strategic constraints. We also touch on leadership transitions, the role of experimentation, and how business owners can prepare for AI-powered change (without panicking). We discuss: (00:00:00) - Intro(00:01:44) - AI in Property Management(00:06:03) - Marketing Strategies in the AI Era(00:09:17) - Understanding Customer Needs(00:16:31) - Sponsor - PropertyManagement.com(00:20:53) - Leadership and Management Insights(00:30:41) - Reflecting on Personal Beliefs and Values(00:30:53) - The Fear of Defining Your Brand(00:31:33) - Strategic Planning and Constraints(00:32:16) - The Importance of Targeted Marketing(00:33:00) - Sponsor - RentEngine(00:34:54) - The Impact of AI on SEO and Digital Marketing(00:37:47) - Embracing Experimentation in Marketing(00:40:23) - Understanding Your Customer Base(00:46:45) - Balancing Inbound and Outbound Marketing(00:49:15) - Leveraging Technology for Business Growth(00:55:34) - The Role of Marketing Beyond Lead Generation(00:57:21) - Conclusion and Final ThoughtsLearn more and connect with Lisa here:  Lisa on LinkedInAppFolioLearn more & connect with me here: ⁠⁠⁠Crane⁠⁠⁠, the private community for property management business owners.⁠⁠⁠My Free PM Newsletter⁠⁠⁠⁠⁠⁠RL Property Management⁠⁠⁠

    58 min

  4. NOV 13

    SBA Loans for Property Managers: What You Need to Know with Jordan Coleman

    In this episode, I’m joined by Jordan Coleman, loan officer at Live Oak Bank - one of the few banks that truly understands property management. We break down how SBA loans can unlock 100% financing for acquisitions, the hidden pitfalls in seller notes, and what lenders really look for in both buyers and sellers. Jordan also shares practical tips for navigating SBA terms, structuring clawbacks, and avoiding red flags (like client concentration risk). We even cover how to refinance a seller note and why time kills deals more often than you think. If you’re considering buying, selling, or just want to understand your options, this episode is packed with insight. Timecodes: (00:00:00) - Intro(00:01:39) - Meet Jordan Coleman from Live Oak Bank(00:01:53) - Understanding Live Oak Bank's unique offerings(00:02:15) - Jordan Coleman's background and role(00:03:21) - Live Oak Bank's industry focus(00:04:45) - Live Oak Bank's property management focus(00:05:55) - Importance of SBA loans and preferred lenders(00:07:22) - Qualifying for an SBA loan(00:08:47) - Live Oak Bank's loan products for property management(00:11:05) - Analyzing buyers and sellers for acquisitions(00:18:37) - Sponsor: PropertyManagement.com(00:20:31) - Loan terms, interest rates, and closing process(00:28:44) - Understanding SBA loan trade-offs(00:29:23) - Pros and cons of SBA loans(00:31:38) - Importance of clawback clauses(00:34:13) - Sponsor: AppFolio(00:35:50) - Navigating SBA lenders(00:38:57) - Pre-qualified buyers and sellers(00:46:23) - Refinancing seller notes(00:48:38) - Horror stories and lessons learned(00:53:44) - Building relationships with lenders(00:54:53) - Conclusion and final thoughts Learn more and connect with Jordan here:  Jordan on LinkedInLive Oak Bank Learn more & connect with me here: ⁠⁠⁠Crane⁠⁠⁠, the private community for property management business owners.⁠⁠⁠My Free PM Newsletter⁠⁠⁠⁠⁠⁠RL Property Management⁠⁠⁠

    56 min

  5. NOV 6

    PM Banking Secrets & Trust Account Advice with Allison DiSarro

    In this episode of Peter Lohmann’s Podcast, I’m joined by Allison DiSarro, SVP of Property Management Banking at Enterprise Bank & Trust. We break down what every property manager really needs to know about trust accounts, FDIC protection, and compliance risks (yes, even if your state auditor says you’re fine). Allison explains why most banks get this wrong, how “analysis banking” works (and why it’s not interest), and the real risk of having your accounts frozen due to liens or garnishments. We also dig into how Enterprise structures its earnings credit program, why longevity matters more than flashy rates, and what to ask your bank to protect client funds. Chapters: (00:00:00) - Intro(00:02:20) - Alison's journey into property management banking(00:03:42) - The importance of sticky deposits in banking(00:07:19) - Federal compliance in trust accounts(00:08:14) - Challenges with state regulations and banking expansion(00:10:08) - Why Enterprise Bank stands out in property management(00:11:49) - Earnings credits and analysis banking explained(00:16:50) - Sponsor - Second Nature(00:18:21) - Setting earnings rates(00:30:06) - Sponsor - Rentvine(00:31:28) - Navigating state compliance and interest regulations(00:35:17) - Understanding client trust accounts(00:36:32) - Federal compliance and bank account structure(00:37:23) - Key questions to ask your bank(00:39:37) - Impact of governing entity liens and lawsuits(00:41:09) - Challenges with bank compliance and account management(00:45:25) - Recent changes in banking regulations(00:46:32) - Finding the right bank for property management(00:54:00) - Integrating technology with banking(01:03:31) - AI's impact on banking and fraud(01:06:15) - Conclusion and contact information Learn more and connect with Allison: Enterprise Bank & Trust (PM Division)Allison on LinkedIn Learn more & connect with me here: ⁠⁠Crane⁠⁠, the private community for property management business owners.⁠⁠My Free PM Newsletter⁠⁠⁠⁠RL Property Management⁠⁠

    1h 8m

  6. OCT 30

    How LeaseLock Is Redefining Multifamily Risk with Janine Steiner Jovanovic

    In this episode of Peter Lohmann’s Podcast, I’m joined by Janine Steiner Jovanovic, CEO of LeaseLock - a company rethinking how the multifamily industry handles security deposits, risk, and renter experience. Janine shares how LeaseLock replaces traditional deposits with true lease insurance, protecting property owners and improving affordability for renters. We also talk about leadership, data, and what it means to build renter-first products in a profit-driven world. If you care about PropTech innovation, risk analytics, or the next wave of AI in property management, this one’s a must-listen. Jump to a topic: (00:01:47) - Janine's background in property management(00:03:21) - The evolution of technology in property management(00:05:33) - Challenges with security deposits(00:08:53) - How LeaseLock works(00:15:48) - Sponsor - Utility Profit(00:17:12) - Janine's early career and innovations(00:19:53) - Current trends and data insights(00:27:34) - Ledger-based information and property focus(00:27:47) - Empowering renters to screen themselves(00:29:15) - Zillow's influence in the rental market(00:31:01) - Renter-first approach and product design(00:32:51) - Sponsor - Second Nature(00:35:09) - Economic health and long-term strategy(00:37:14) - LeaseLock's insurance model and partnerships(00:42:54) - PropTech landscape and funding challenges(00:50:56) - AI integration in property management(00:52:29) - Conclusion and contact information Learn more and connect with Janine here:  Janine on LinkedIn - ⁠https://www.linkedin.com/in/janine-steiner-jovanovic/⁠LeaseLock - ⁠https://leaselock.com/⁠ Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠

    54 min

  7. OCT 23

    20 Years Leading NARPM: Gail Phillips on Property Management’s Evolution

    In this episode of Peter Lohmann’s Podcast, I’m joined by Gail Phillips, the retiring CEO of NARPM (National Association of Residential Property Managers), after more than 20 years of leadership. We dig into how NARPM evolved from a few hundred members to the national force it is today - from the early “mom-and-pop” days and paper rent checks to COVID-era virtual everything. Gail shares the real story behind NARPM’s antitrust saga, how fee models and tech reshaped the industry, and what she’s learned about leadership, delegation, and culture after decades in the trenches. We also talk about why some local chapters thrive while others struggle, what the “haters” get wrong about NARPM, and her advice for the next generation of association leaders. If you’re a property management operator or NARPM member, this episode is a must-listen. (00:00:00) - Intro(00:03:07) - Gail’s background and career(00:08:17) - The early day’s of NARPM conferences and the industry as a whole(00:16:30) - The state of conferences in the early days(00:18:23) - Sponsor - PropertyManagerWebsites.com(00:20:00) - Late 2000’s concerns and focuses(00:22:02) - How NARPM has evolved(00:27:47) - Success and Failure amongst different NARPM chapters(00:29:38) - Behaviors of great NARPM leaders(00:31:56) - Sponsor - SecondNature.com(00:33:27) - The state of the industry in 2025(00:36:01) - Antitrust philosophies(00:41:15) - FTC guidance for Trade Groups(00:47:53) - Effective membership drives(00:53:41) - What the haters get right about NARPM(00:59:14) - Thoughts for the incoming NARPM CEO(01:01:05) - Gail’s future Learn more and connect with Gail here:  Gail on LinkedIn - https://www.linkedin.com/in/gailphillips/Organization Management Group - https://www.managegroup.com/NARPM - https://www.narpm.org/ Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠

    1h 4m

  8. OCT 16

    How NARPM 2.0 Is Reshaping Property Management with DD Lee

    In this episode of Peter Lohmann’s Podcast, I’m joined by DD Lee, former owner of Skyline Property Management, now Industry Liaison at PURE and President-Elect of NARPM National. DD shares her path from managing 12 personal rentals to running a 500-door PM company with a 3,000-door HOA division, and what it was really like to sell that business to PURE. We get into the emotional side of selling (“detach” became her mantra), how HOA management differs from single-family, and what she’s focused on now as NARPM transitions into its “2.0” era. If you’ve ever thought about selling your management company, navigating NARPM leadership, or just trying to scale without burning out, DD’s story will hit home. Chatpers: (00:00:00) - Intro(00:01:39) - DD’s career and background(00:03:59) - Challenges and differences in property management(00:07:40) - HOA management(00:10:10) - NARPM involvement and designations(00:12:57) - Sponsor - PropertyManagement.com(00:14:53) - NARPM leadership and election process(00:17:18) - NARPM 2.0 and organizational changes(00:25:32) - Comparing small business to NARPM(00:30:50) - Continuing education and licensing challenges(00:32:14) - Sponsor - Rentvine(00:33:35) - The emotional journey of selling a property management company(00:38:26) - Detachment and transitioning after the sale(00:42:23) - Advice for selling your property management business(00:45:40) - Finding purpose post-sale(00:48:43) - Working with Pure and future plans(01:00:00) - Conclusion and final thoughtsLearn more and connect with DD here:  PURE Property Management - ⁠https://www.purepm.co/⁠DD on LinkedIn - ⁠https://www.linkedin.com/in/ddlee-purepm/⁠ Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠

    1h 1m
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4.6
out of 5
20 Ratings

About

Helping Property Managers Streamline & Grow Their Businesses Peter Lohmann shares candid interviews and actionable insights from top operators, entrepreneurs, and industry experts in property management. Whether you're managing 100 doors or 10,000, this is your playbook for building a smarter, more scalable property management business.

Information

  • Creator
    Peter Lohmann
  • Years Active
    2021 - 2025
  • Episodes
    106
  • Rating
    Clean
  • Copyright
    © Peter Lohmann
  • Show Website
    Peter Lohmann's Podcast

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