Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

John Wilson
  • 4.7 (92)
  • Entrepreneurship
  • Updated Semiweekly

The Owned and Operated Podcast is the go-to show for HVAC, plumbing, and electrical business owners who want to grow faster, increase profits, and scale smarter. Hosted by John Wilson and Jack Carr, real home service operators in the trenches. This podcast delivers 2x weekly, no-BS conversations on what’s actually working in the trades today. From lead generation and marketing to hiring top-tier talent and building scalable systems, every episode is packed with actionable strategies you can implement immediately. If you're an HVAC contractor, plumber, or electrician looking to grow your business, improve operations, and stay ahead in a competitive market, this podcast is for you. New episodes drop every Tuesday and Thursday. Learn more at www.ownedandoperated.com

  1. 2d ago ·  Bonus Video

    10 Books That Scaled My Business to $44M

    This week, I’m sharing the books that shaped the way I think about business and helped me scale my family’s company from $1 million to $44 million in revenue. These are more than popular business books sitting on a shelf. Each one solved a specific problem at a critical stage of growth, from leadership and operations to hiring, sales, and scaling. In this episode, I break down the lessons that had the biggest impact on my entrepreneurial journey and explain how you can apply them to your own business. Whether you're running a home service company, building your first team, or trying to break through your next growth ceiling, these are the books I recommend most often. In This Episode:  The books that changed how I lead and manage  Frameworks that helped scale from $1M to $44M  Lessons on hiring, delegation, and accountability  How great operators use books to solve real business problems  The mindset shifts every entrepreneur needs to grow Watch this episode early on the John Wilson YouTube channel: https://www.youtube.com/@JohnWilsonOAO Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    9 min

  2. 3d ago ·  Video

    The Biggest Lead Source Most Home Service Companies Are Ignoring

    Most contractors wrote off Yelp years ago. But the platform has quietly become one of the most powerful lead-generation engines in the home service space,  powered by AI partnerships with OpenAI and Perplexity that are funneling search traffic directly to Yelp listings.  John Wilson sits down with Katy Lightsey, Head of Services at Yelp, to break down exactly how  61 home service leads  are flowing through the platform and what  68 contractor lead generation  actually looks like in 2025. They cover lead costs, close rates, how Yelp Ads and Request a Quote really work, and why  68 how to get more leads  for your home service business may start with the platform you've been ignoring. What you'll learn: → How Yelp generates 10 million home service leads every month  → Why AI tools like ChatGPT and Perplexity are driving more traffic through Yelp  → How Yelp Assistant uses AI to match homeowners with contractors  → The truth behind Yelp's reputation with contractors  → What every business should do to improve visibility and lead flow on Yelp  → How Yelp Ads, Request a Quote, and lead pricing actually work ————————————————  🔗 CONNECT ———————————————— John Wilson → https://www.linkedin.com/in/johnbwilson1/ Katy Lightsey→ Yelp https://www.linkedin.com/in/katy-lightsey-4a137468/  Learn more → https://business.yelp.com/ownedandoperated  ————————————————  💰 SPONSORS ———————————————— Shout Out to FieldPulse 🚀 FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer! 📅 Book your demo 🛒 Extra Special Thanks to Contractor Commerce! Contractor Commerce turns your website into a 24/7 sales engine for service contractors. With guided pricing, online service and membership sales, and deep system integrations, your site pre-qualifies customers before the phone ever rings. One contractor generated a $15,000 service sale after hours — straight from their website. Book a demo to see how Contractor Commerce turns your website into a 24/7 sales and qualification engine. 💼 Shoutout to Quick Staffers LLC  Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.  🔥 Get $500 off your first placement here  Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own. Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    43 min

  3. 5d ago ·  Video

    How We Built a 30+ Person Offshore Team (And Why It Changed Everything)

    Most contractors think offshoring is about saving money. It's actually about creating leverage. John Wilson and Jack Carr break down how offshore teams helped them scale faster, build better systems, and free up key leaders to focus on growth. They share exactly which roles to offshore, what to keep in-house, and the leadership lessons they've learned after managing dozens of remote team members across recruiting, dispatch, accounting, marketing, and customer service. What you'll learn: → Which roles should be offshored first (and which shouldn't) → The judgment vs. process framework for hiring decisions → How offshore teams force better systems and accountability → Why SOPs matter more than geography → How to structure dispatch, CSR, recruiting, and accounting teams ———————————————— 🔗 CONNECT ———————————————— John Wilson → https://www.linkedin.com/in/johnbwilson1/ Jack Carr → https://www.linkedin.com/in/jack-carr-81675995/ ———————————————— 💰 SPONSORS ———————————————— 💸Sponsored by CFO Made Easy Built a strong trades business? Let’s take it to $10M and beyond. CFO Made Easy offers part-time CFO services for home and trade service businesses—helping you boost cash flow, maximize profit per tech, and make clear growth decisions. 📈 Free Offer: Book a 45-min Financial Insight Session to uncover growth blockers.    Shout Out to FieldPulse 🚀 FieldPulse is an incredible Field Service Management platform that helps you save hours each week while keeping your operations running smoothly. If you're looking to streamline your processes, stay competitive, and focus on what truly matters, FieldPulse is a game-changer! 📅 Book your demo 💼Shoutout to Avoca AI! Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish. 🔗 Schedule a demo  Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    52 min

  4. May 29 ·  Bonus Video

    We Replaced 40 Service Vans with Ford Mavericks and Saved Thousands

    We swapped 40 Ford Mavericks into our home service fleet — and the results changed the way we think about fleet management. Most home service companies are overspending on vehicles without realizing it. A new service van can cost $50,000–$60,000 today. A Ford Maverick? Around $27,000. We now run 40 Mavericks inside a 120+ vehicle fleet — and we’ve lowered overhead, reduced accidents, improved fuel economy, and still get the job done without sacrificing operational efficiency. In this episode, we break down: → Why the “you can’t run service out of a small truck” argument is outdated → How we use Packout systems and standardized inventory kits to maximize space → The sales-to-install model that makes smaller vehicles work at scale → The real numbers behind fleet costs, efficiency, and utilization → Why two Mavericks can outperform one traditional service van 🔔 Subscribe for weekly episodes on systems, acquisitions, operations, and growth strategies from real home service operators. Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    4 min

  5. May 28 ·  Video

    The REAL Systems That Take You From $1M to $10M

    Most contractors who can't scale their home service business aren't failing — they're solving the wrong problems at the wrong time. John Wilson sits down with FieldPulse Chief Growth Officer Daniel Eigner to break down the operational chaos that kills growth between $1M and $10M. From contractor CRM setup and price books to job costing, KPIs, and AI tools — they cover what actually moves the needle and why fundamentals beat complexity every time. After working with hundreds of growing contractors, the pattern is clear: most businesses are "loosely functioning disasters" running on hustle instead of systems. This episode is the blueprint for fixing that. What you'll learn: → Why most contractors focus on the wrong metrics → The foundational systems every growing business needs → How CRM, booking rate, and price books drive scalability → Why overbuilt systems slow growth — not speed it up → How job costing and financial visibility change your margins → How AI will reshape operations, reporting, and accounting → What breaks when your business suddenly gets "100 more" of something ———————————————— 🔗 CONNECT ———————————————— John Wilson → https://www.linkedin.com/in/johnbwilson1/  Daniel Eigner → https://www.linkedin.com/in/daniel-eigner-40216632/ Fieldpulse  → https://landing.fieldpulse.com/owned_and_operated ———————————————— 💰SPONSORS ———————————————— 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house. 👉 Book your demo 🏠 Comfort Connect helps home service contractors close more deals with flexible payment solutions and their all-inclusive Premier Program® — giving homeowners one predictable monthly payment for equipment, maintenance, repairs, and support. Learn how top contractors are increasing close rates, boosting ticket sizes, and building long-term recurring revenue. Book a call with Comfort Connect: https://bit.ly/4wGXqSX   Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    1h 2m

  6. May 26 ·  Video

    Why Most Home Service Companies Scale Too Early

    Most home service companies don’t fail because they scale too slowly — they fail because they scale too early. In this episode, John Wilson and Jack Carr break down the biggest scaling mistakes contractors make between $2M–$5M, including second locations, new trades, over-hiring, and broken systems. They share hard-earned lessons on leadership, KPIs, operational bottlenecks, and what actually makes a business ready to scale. If you want to grow without destroying profitability, this episode is for you. In this episode, you’ll learn:  Why most contractors expand too early  The hidden costs of adding a second trade or second location  How poor systems destroy scalability  Why revenue alone is a misleading metric  The KPIs every home service owner should know Host: John Wilson https://www.linkedin.com/in/johnbwilson1/ Guest: Jack Carr https://x.com/thehvacjack 💡 Yelp — A Smarter Way to Win Leads Google costs are up. Lead quality is down. You’re paying more for less. Meanwhile, Yelp generated 125M+ home service leads last year—and powers results across ChatGPT, Google AI, Apple Maps, and Alexa. Less competition. Higher intent. 👉 Book a call: https://business.yelp.com/ownedandoperated ⏱️Brought to you by The Military Veteran If you’re running a home service business and hiring feels slow, risky, or you’re just not seeing the leadership talent you need, TMV can help. They connect companies like yours with exceptional military veteran leaders, people who’ve already proven they can execute, adapt, and lead under pressure. And they do it fast, with a white-glove process that saves you weeks and avoids costly mis-hires. Want to see who’s out there? Book a Free Coaching session Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    43 min

  7. May 22 ·  Bonus Video

    I Bought 15 HVAC, Plumbing & Electrical Companies — Here’s What Actually Happens After Closing

    Having acquired 15 businesses in plumbing, HVAC, and electrical services, John Wilson breaks down what really happens after the acquisition closes. Learn practical strategies for how to buy a business, including sourcing off-market deals, business valuation, negotiating with sellers, due diligence, and building a strong post-acquisition integration plan. If you're interested in business acquisition, entrepreneurship, private equity, HVAC business growth, plumbing companies, electrical contractors, or scaling home service businesses, this episode gives a real-world look at buying and operating companies successfully. More solo episodes: @JohnWilsonStudio Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    9 min

  8. May 21 ·  Video

    The 2026 Google Strategy for Home Service Companies

    What separates the fastest-growing home service companies from everyone else? In this episode, John Wilson sits down with Julie from Big Reputation to break down what’s actually working in local SEO, Google Business Profiles (GBP), and online reviews in 2026. From review velocity and AI-driven search to multi-location GBP strategies and ranking in competitive markets, this conversation dives deep into the systems top operators use to dominate local search and generate more booked jobs. They cover the latest Google algorithm changes, why consistency matters more than total review count, how service-area businesses are gaining traction, and the exact tactics home service companies are using to improve rankings, trust, and lead flow. In this episode, you’ll learn: • Why review velocity matters more than total review count • How Google’s algorithm is changing for home service businesses • The best way to respond to customer reviews • How photos, updates, and engagement impact GBP rankings • When to launch a new Google Business Profile • Why rural markets can outperform competitive metro areas • How AI search is changing local SEO and reputation management • The difference between storefront and service-area GBPs • How top contractors build trust signals that drive more calls Host: John Wilson https://www.linkedin.com/in/johnbwilson1/   Guest: Julie Phan https://www.linkedin.com/in/julie-phan-940aa2380/ 💼 Extra Special Thanks to Service Scalers! We’ve been partnering with Service Scalers to maximize our Local Service Ads (LSAs) and optimize our Google My Business profiles, and the results have been incredible. With hundreds of thousands in sales and 900+ calls in a single week, GMBs are now our top-performing organic lead channel. Want to learn how Service Scalers can do the same for you?  🔗Check Them Out Here 💼Shoutout to Avoca AI! Looking to train your call center and improve technician performance? Avoca AI helps teams identify issues, improve call quality, and drive results from start to finish.  🔗 Schedule a demo 💼 Big Reputation — Stop chasing reviews and watching competitors outrank you. Big Reputation is the AI-powered review + SEO platform built for home service pros. Automate review generation, respond with AI, track local SEO, and integrate with your CRM. Setup is free, and your first month’s on the house. 👉 Book your demo Send Us Mail! More Ways To Connect with O&O John's YouTube ChannelWeekly Newsletter Owned and Operated Leave a Review John Wilson, CEO of Wilson Companies Jack Carr, CEO of Rapid HVAC 📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

    31 min
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4.7
out of 5
92 Ratings

About

The Owned and Operated Podcast is the go-to show for HVAC, plumbing, and electrical business owners who want to grow faster, increase profits, and scale smarter. Hosted by John Wilson and Jack Carr, real home service operators in the trenches. This podcast delivers 2x weekly, no-BS conversations on what’s actually working in the trades today. From lead generation and marketing to hiring top-tier talent and building scalable systems, every episode is packed with actionable strategies you can implement immediately. If you're an HVAC contractor, plumber, or electrician looking to grow your business, improve operations, and stay ahead in a competitive market, this podcast is for you. New episodes drop every Tuesday and Thursday. Learn more at www.ownedandoperated.com

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