What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning
  • 5.0 (3)
  • AUTOMOTIVE
  • UPDATED BIWEEKLY

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

  1. 8H AGO

    Retrain & Attract - The Non-Negotiables - #automotive #shorts #dealership

    If your compensation plan isn’t built for quality, don’t expect to attract it. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    27 sec

  2. 1D AGO

    Usually the One Leading Knows the Least - #automotive #shorts #dealership

    The further you want to go, the more humility matters. Ego stalls growth. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    1 min

  3. 2D AGO

    Automotive - The Great Equalizer - #automotive #shorts #dealership

    You don’t need a perfect past. You need work ethic. In automotive, effort still wins. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    1 min

  4. 5D AGO

    Would You Trust an Uncertified Dentist? - #automotive #shorts #dealership

    Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    1 min

  5. 6D AGO

    Here's Why Certified Technicians Are Better Off - #automotive #shorts #dealership

    The data is clear: ASE-certified techs earn more, perform better, and stay longer. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    1 min

  6. MAR 4

    Our Biggest Downfall... Instant Gratification - #automotive #shorts #dealership

    Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    1 min

  7. MAR 3

    Is the Next Generation Lazy? - #automotive #shorts #dealership

    Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready. Watch the full episode: https://youtu.be/_FWnkP4smlc Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    1 min

  8. MAR 2

    From Small Town Farming to CEO: A Conversation with Dave Johnson

    Standards matter. Leadership matters. And the future of fixed ops depends on both. In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show. Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive over fixed ops support operations — and now leading ASE, his journey reflects grit, humility, and a deep belief in people. This conversation goes far beyond certifications. It’s about raising standards, developing professionals, and building an industry that respects the craft. This episode will challenge the way you think about technicians, leadership, and the future of automotive. We talk about: Why lowering certification standards to solve a tech shortage is the wrong answer The powerful correlation between ASE certification, productivity, retention, and fewer comebacksHow short-term thinking in dealerships undermines long-term successWhy fixed ops is the true foundation of dealership profitabilityThe danger of treating technicians like commodities instead of professionalsThe shift away from the “grease monkey” stereotype toward highly skilled, tech-driven expertsWhat servant leadership really looks like in a high-performance automotive organizationWhy the next generation of technicians gives him real hopeThe concept of a “career lattice” — not just a career ladder — in automotiveHow proper standards actually attract and retain top talent Dave doesn’t just defend certification — he reframes it. It’s not about exclusivity. It’s about identity, growth, and enabling professionals to become masters of their craft. This is a powerful, thoughtful, and forward-looking conversation about where fixed ops is headed — and what it will take to win. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. https://calendly.com/don-278.  BE THE 1ST TO KNOW. LIKE and FOLLOW HERE  www.linkedin.com/company/fixed-ops-marketing https://www.youtube.com/channel/@fixedopsmarketing Get watch and listen links, as well as full episodes and shorts:  www.fixedopsmarketing.com/wtf Join Managing Partner and Host, Russell B. Hill and Charity Dunning, Co-Host and Chief Marketing Officer of FixedOPS Marketing, as we discuss life, automotive, and the human journey in WTF?! #podcast #automotive #fixedoperations

    48 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

Information

  • Creator
    Russell Hill, Charity Dunning
  • Years Active
    2022 - 2026
  • Episodes
    1K
  • Rating
    Explicit
  • Copyright
    © Russell Hill
  • Show Website
    What the Fixed Ops?! (WTF?!)

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