Memorable Experiences

Jen & Jeff Hubler
  • 5.0 (3)
  • BUSINESS
  • UPDATED WEEKLY

An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!

  1. 11/22/2023

    Ep. 20 - The Most Genius Restaurant Deal

    Join Jen as she reviews the most genius (and generous) mud season restaurant deal in Steamboat Springs, CO at the Ore House. Prime Rib (normally $47) is $19.71 and includes two sides and salad bar. Why is this genius? 1. Brings in new and loyal customers 2. Guests usually spend more on high margin items like drinks, appetizers, etc. 3. Keeps your Servers & staff PAID during a slow time of the year 4. Demonstrates the importance of community and giving back Interested in running a deal like this? 1. Remember to offer a great deal on your flagship food item 2. Make sure the food is AMAZING 3. Ensure your Service is on point, and win brand loyalty from new customers who just came in to check you out because of the deal. Need help with this? Check out our online Server Training Course, Make More $$$ As A Server, here.

    18 min

  2. 10/26/2023

    Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time

    This is worth a listen - that is all I have to say! It is absolutely paramount that your Servers are more than just taking orders, and have mastered the Points of Service, Connection Chain, and Sales Diamond. Why, you ask? If you have Servers consistently missing out on $30/sales per table, over 10 tables, that is $300/night. If that Server is full time, working five nights each week, that Server (and you) are losing $1500/week in Sales. Say that Server work 45 weeks per year. You have missed out on $67,500 in Sales Revenue from that ONE Server. If you have two Servers missing sales like that, you are losing $135,000 in Sales Revenue.  Invest time and money to train your Servers consistently throughout the year. Make sure you and your Managers are teaching them the skills they need to make as much money for themselves (and you!) as possible, and that they are providing an excellent Customer Experience so your guests come back again and again. If you need some resources to help train your staff, check out our website here. Questions about this episode? Interested in working together? Reach out to jen@memorableexperienceshospitality.com Interested in our Make More $$$ As A Server Course? Click here.  ​

    14 min

  3. 09/22/2023

    Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments

    Jeff and I just got back from Italy, where we ate and drank our way through all the incredible food and wine in the Mediterranean.  It was AMAZING. One of my big take aways was that EVERYONE working at restaurants in Italy is a professional. Everyone. The level of service is just through the roof. Why? Because they are professional. In this quick episode, I explore what you can do as an Owner or GM to create a more professional work environment and attract Professional and Career Servers. Improving your culture and benefits helps with retention, and your bottom line. Take a listen and let us know what you think! Follow us @jen.hubler Remember to subscribe to our newsletter at the bottom of the page for weekly tips, tricks, mindset hacks, and more ways to win big - https://memorableexperienceshospitality.com/

    17 min

  4. 11/03/2022

    Ep. 17 - Phil Armstrong with Destination Hospitality

    Welcome to this amazing episode with the one and only Phil Armstrong from Destination Hospitality. Destination Hospitality is one of the most admired ski-town brands for elevated dining experiences. Phil nails it when he says that most people come to ski towns, or resort communities in general, expecting mediocrity with service and food. Not at a Destination Hospitality Restaurant! His vision with this brand is to make it a great experience regardless of the location, and trust me, his restaurants can hang with anything in DC, New York, Chicago, or any other big city. He is that good. Join us as we talk about how Destination Hospitality came about, how the industry has changed, why he focuses on infusing his brand with the right people from the beginning, and his Triangle of business goals. This is one episode you do not want to miss. You can find Phil and his team at www.destinationhospitality.com and on IG @destinationhospitality79

    37 min

  5. 10/26/2022

    Ep. 16 - David Aferiat from Avid Vines

    David is the most passionate business founder I have ever met. I have never been more excited about Champagne, ever, in my life, than I am right now. Please join us as we talk about David, his history, and how everything in his world brought him to creating Avid Wines. Avid Wines are an OCEAN apart from other Champagnes in taste and quality. This high quality, owner-grower sourced, organic product also leaves you feeling great and ready to tackle your day the next morning. You can FEEL the vitality in his wines. You can find David, his Wine Club, and his Wine Appreciation Club, at https://avidvines.com/ and on IG @avid_vines

    37 min

  6. 10/14/2022

    Ep. 15 - Server Training

    Y'all. Server training is so important.  This means three things: Processes Menu Sales You need all three things to be a professional Server, and GMs/Managers/Restaurant Owners, the more Servers you have who are professional, the better. Want more ways to help inspire your Service staff to be sales people, not order takers? Consider a training session with Jeff & Jen. Reach out at www.memorableexperienceshospitality.com

    16 min

  7. 09/22/2022

    Ep. 14 - Shifter with Jeff & Jen - Buy Out Events

    Join Jeff & Jen as they talk about the ins and outs of Buy Out Events. Why they're good for your business When they can be bad for your business How to price the menu How to price the Food & Beverage Minimum Bottom line: Make sure your restaurant charges enough to make money, and account for growth!

    14 min

  8. 09/01/2022

    Ep. 13 - Shifter with Jen - Who is Your Ideal Customer?

    In this episode, Jen dives into why it is so important to know EXACTLY who your ideal client/customer/guest is. Once you are clear on exactly who you want to serve, you can dial in: Menu Options & Pricing Timing Vibe/Decor/Music Lights Marketing Don't skip this step! Wishing you a successful day at your restaurant!

    13 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!

Information

  • Creator
    Jen & Jeff Hubler
  • Years Active
    2022 - 2023
  • Episodes
    21
  • Rating
    Explicit
  • Copyright
    © 2023 Memorable Experiences
  • Show Website
    Memorable Experiences