Auto Collabs

ASOTU Podcasts
  • 5.0 (9)
  • ENTREPRENEURSHIP
  • UPDATED DAILY

Collaboration through connection. Hosted by Paul J Daly, Kyle Mountsier, and Michael Cirillo, Auto Collabs is your connect point to the human side of the retail automotive industry: what motivates its leaders, how they navigate change, and what keeps them pushing forward. It’s beyond-the-business-card conversations with real people powering dealerships, technology platforms, and everything in between. From the team behind the More Than Cars movement, this podcast is built on one big belief: thriving people create thriving businesses. With candid conversations, industry insight, and just enough unfiltered banter to keep things interesting, Auto Collabs delivers authentic stories that inspire real collaboration.  // Auto Collabs is produced by Automotive State of the Union (ASOTU). Learn more at https://www.asotu.com

  1. MAR 5

    74% of Service Customers Will Buy Again, If You Don’t Lose Them First with Shane Wilson

    Send a text If service drives sales, why are dealers letting their best customers slip through the cracks? Shane Wilson, President of Connected Dealer Services, joins Auto Collabs with a bold claim: dealers don’t have a pricing problem in service—they have a trust and communication problem. While most consumers believe dealerships cost more, the data tells a different story. In fact, independent shops are often $10–$15 higher per repair. And here’s the stat that should stop every operator in their tracks: 74% of customers who service at a dealership are more likely to buy their next vehicle there. The issue? Retention is dropping fast. In this conversation, Shane breaks down why “old playbooks don’t win new games,” how dealers are unknowingly leaking customers after year one, and what it really takes to build a moat around your service drive. From mobile app strategy to real-time odometer data to creating an Amazon-like ownership experience, this episode is a masterclass in customer lifetime value and how service is the flywheel that powers the entire dealership. Key Takeaways 00:00 – Dealers Aren’t More Expensive… So Why Do Customers Think They Are? 03:55 – 74% of Serviced Customers Are More Likely to Buy Again 04:46 – Retention Is Falling Fast—and Year Two Is the Danger Zone 06:18 – Independent Shops Are Winning the Marketing War 07:13 – Perception Is Reality (Even When the Data Says Otherwise) 11:39 – The Moat Strategy: Own the Relationship Before Someone Else Does 12:03 – From Lot Management Tool to $40M Profit Engine 14:36 – Push Notifications Outperform Email and SMS—Here’s Why 16:31 – Technology Alone Won’t Save You—Humans Still Matter 17:32 – Real-Time Odometer Data: The Hidden Retention Weapon 20:24 – Remove the Friction, Remove the Worry 22:55 – Stop Leaving Retention to Chance Connect with Shane Wilson at https://www.linkedin.com/in/shanebwilson/ Learn more about CarRx at https://www.carrx.com/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    24 min

  2. FEB 26

    The TIME Dealer Nominee Who Built a Business Around Humility (Not Hype) with Emily Marlow Beck

    Send a text Third-gen dealer leader Emily Marlow Beck breaks down why humility is a competitive advantage, how to become “essential” to customers, and how to lead through AI-era uncertainty without losing your heart. Emily Marlow Beck didn’t expect to be recognized—especially not as a TIME Dealer of the Year nominee. She runs a three-store group, not a mega-empire, and her first reaction was basically: “Oh… me?” But as the conversation unfolds, it’s clear why her name landed in that room: she leads with the kind of grounded, roll-up-your-sleeves mindset that’s rare in any industry—and even rarer when you’re a third-generation dealer who chose to lean in instead of opt out. We get the backstory too: law school, a brutal offer rescinded right before the bar exam, and the pivot into dealer law before she returned home in 2010 to build roots with her dad and raise her family near the business. From cleaning the technician bathroom as a teenager (yes, really) to becoming an “innovative problem solver” for time-starved customers, Emily makes one idea painfully clear: culture isn’t a poster—it’s whether people see you in the dirt with them. Timestamped Takeaways 0:00 — Why Starting Is So Hard (And Why It Matters Anyway) 0:33 — “Oh… Me?” The Surprising Reality of Being Nominated for TIME Dealer of the Year 3:35 — The Third-Generation Dealer “Curse” (And Why She Ignored the Warnings) 4:17 — The Devastating Call Before the Bar Exam 5:04 — “If You Think You’re Too Good for This Work…” 8:01 — Leadership Is Servanthood (Not Status) 11:17 — Showing Up Every Day Is the Real Competitive Advantage 14:25 — Why Leaders Have to Get Their Hands Dirty 15:04 — Becoming “Essential” to Your Customers 18:12 — Uncertainty Is in Our DNA 20:24 — Getting Comfortable Being Uncomfortable 21:12 — The 2026 Focus: Efficiency Through Better Communication Connect with Emily Marlow Beck at https://www.linkedin.com/in/emily-marlow-beck-6859849/ Learn more about her dealership group at https://marlowautogroup.com/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    25 min

  3. FEB 19

    (Re-Release) Unreasonable Hospitality = More Than Cars with Will Guidara

    Send a text This episode originally released on April 4, 2024. Will Guidara has never told this story before. He’s now world-famous, a New York Times bestseller, and has appeared on talk shows, stages and podcasts. But this is the first time he shares how he and Simon Sinek met and connected, ultimately leading to Simon asking him to write a book, ‘Unreasonable Hospitality.’ He opens up about his belief that anyone, in any profession, can choose to be part of the hospitality industry by prioritizing people with the same zeal often reserved for products. His book serves as a testament to this philosophy, emphasizing the power of prioritizing relationships and the human moments that weave through our professional endeavors. Will is a maestro in the art of making people feel valued beyond the transaction, and applies this to the automotive industry. 🌟 "Every car tells a chapter of your life story," Will muses, highlighting the profound connections between milestones and the vehicles we choose to mark them. In essence, this interview is not just about the cross-pollination of ideas between industries but a clarion call to infuse our work with humanity, creativity, and, most importantly, unreasonable hospitality. Will Guidara masterfully reminds us that at the heart of every transaction, every service, lies the unparalleled power of making people feel truly seen and valued. 0:00 - Introduction to Will Guidara and the Essence of "Unreasonable Hospitality" 0:23 - Will's Philosophy: Making Hospitality a Universal Industry 1:33 - The Significance of Investing in Relationships Over Moments 3:18 - Embracing People Over Product: Will's Mantra for Success 9:25 - The Story Behind Will's Connection with Simon Sinek 22:24 - Challenging Traditional Rules and Empowering Creativity in Hospitality 34:37 - Opportunities for Hospitality in the Automotive Industry: Celebrating Life's Moments Will Guidara built Eleven Madison Park into The #1 Restaurant in the World and is the Bestselling Author of ‘Unreasonable Hospitality’ https://www.linkedin.com/in/willguidara/ https://www.unreasonablehospitality.com/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    40 min

  4. FEB 12

    AI Is Only As Smart As Your “Regular-I” with Bob George | Auto Collabs

    Send a text Bob George breaks down why AI won’t save automotive retail—unless the data underneath it is rock solid. Before Dealer.com became a household name in automotive tech, Bob George was employee number ~80, learning in real time how to scale a company that would eventually grow to more than 1,100 people in Burlington alone. In this episode, Bob shares what hypergrowth actually feels like from the inside—spoiler: even the founders were figuring it out as they went. We talk leadership humility, scaling urgency across teams without burning them out, and why the best leaders don’t pretend to have all the answers. Now as VP of Product Management at iPacket, Bob is focused on a different kind of scale: data integrity. As AI tools flood the industry promising transformation, he argues that most solutions are only as good as the “regular-i” beneath them—the foundational, structured vehicle data pulled directly from OEM window stickers. The result? Dealers unknowingly leaving thousands of dollars on the table by mispricing vehicles, misrepresenting features, or relying on flawed data inputs. This conversation challenges assumptions about AI, transparency, and what consumers really want when they buy a car: confidence they chose the right vehicle—and got a fair deal. Timestamped Takeaways 00:00 The Truth About Hypergrowth — “We Were All Learning Together” 03:45 Leaders Don’t Have a Playbook — Why Humility Scales Faster Than Ego 07:16 How to Scale Urgency Without Burning Out Your Team 08:25 Order Takers vs. Critical Thinkers — The Bottleneck Most Leaders Create 13:12 AI Is Only as Smart as the Data Beneath It 15:20 The Two Questions Every Car Buyer Is Secretly Asking 17:28 The $5,000 Pricing Mistake Dealers Don’t Know They’re Making 19:39 How One Missing Vehicle Feature Can Cost You Trust (and Gross) 20:48 Agentic Commerce Is Coming — Is Your Inventory Structurally Ready? 21:22 The Compliance Problem Hiding in Plain Sight on Dealer Websites 23:00 Technology Doesn’t Replace Dealers — It Exposes Weak Foundations 25:36 Is There Even Such a Thing as “New” Knowledge Anymore? Connect with Bob George at https://www.linkedin.com/in/georgebob/ Learn more about iPacket at https://www.ipacket.us/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    28 min

  5. FEB 5

    How Toyota Thinks About Affordability, AI, and the Guest for Life with Marcus Williams

    Send a text Managing 76 dealerships and 11% of Toyota’s U.S. sales isn’t about control—it’s about trust, care, and showing up better every day. Marcus Williams oversees Toyota’s Los Angeles Region—76 dealerships across Southern California representing 11% of Toyota’s total U.S. sales. That scale brings constant pressure, but Marcus’s approach stays remarkably grounded. His focus centers on leadership development, operational alignment, and making sure dealers are equipped to take care of guests across the entire ownership journey. In this conversation, Marcus opens up about how Toyota thinks about affordability at the factory level, why captive finance and residual values matter more than most people realize, and how AI is already reshaping service and customer communication. He also shares his leadership philosophy rooted in Kaizen, care, and trust—and why consistent human connection still outperforms any tool or process when it comes to long-term success in automotive retail. Timestamped Takeaways 0:00 Starting at Toyota’s 1-800 Line Changed How Marcus Leads 2:22 Why One Toyota Region Controls 11% of U.S. Sales 5:30 The Daily Conversations OEMs and Dealers Are Actually Having 6:57 Expanding the Dealer’s Role Beyond Selling the Car 9:04 Who Really Owns the Customer Relationship 9:56 How Toyota Builds Vehicles With Affordability in Mind 11:12 Why Toyota Is Investing in Its Own Battery Production 12:21 Using Residuals and Rates to Keep Payments Manageable 13:51 Care and Trust as the Foundation of Leadership 15:42 What It’s Like Managing 76 Dealerships at Once 17:01 How Dealers Should Be Using AI Right Now 19:46 What Makes a Speech Connect With People Connect with Marcus Williams at https://www.linkedin.com/in/marcus-williams-b3a1175/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    23 min

  6. FEB 2

    What Really Happens to EV Batteries After They Fail with Brian Skalovsky | Public Policy Day 2026

    Send a text Live from the Washington, DC Auto Show at Public Policy Day 2026, Paul J Daly and Kyle Mountsier sit down with Brian Skalovsky, Director of Battery Recycling at Cox Automotive, to unpack one of the least understood—but most critical—parts of the EV conversation: what actually happens to batteries after they leave the vehicle. Skalovsky explains why battery service speed is one of the biggest barriers to EV adoption, how Cox’s EV Battery Solutions division can turn three-week repair nightmares into 48-hour turnarounds, and why keeping EV owners in their vehicles is essential for long-term brand trust. The conversation goes deep into battery longevity, recycling, and the emerging circular economy behind EVs. Skalovsky breaks down how battery packs are repaired, repurposed, or recycled into “black mass,” how recycled materials can feed directly back into new battery production, and why the U.S. still lacks enough domestic processing capacity. From fleet electrification to shifting battery chemistries and the real risks of second-life energy storage systems, this episode delivers a grounded, inside look at how EV sustainability actually works—beyond the headlines. Timestamped Takeaways 0:00 – Live From the DC Auto Show at Public Policy Day 2026 0:34 – What a Director of Battery Recycling Actually Does 0:50 – Why Fast Battery Repair Is Critical to EV Adoption 1:43 – The Service Experience That Pushes EV Owners Away 2:26 – How Long EV Batteries Really Last 2:47 – Why Battery Technology Keeps Getting Better 3:53 – How EV Batteries Are Broken Into Three Paths 4:19 – Why Recycling Capacity Can’t Keep Up Yet 5:12 – Fleet Electrification and Why It Works So Well 5:38 – How Battery Chemistry Is Changing 6:34 – Solid-State Batteries and the Long-Term Horizon 6:59 – Second-Life Batteries and the Insurance Problem 8:11 – Why Recycling Back Into Batteries Is the End Goal Connect with Brian Skalovsky at https://www.linkedin.com/in/brian-skalovsky-6aa8a5354/ Learn more about Cox Automotive's EV Battery Recycling at https://www.coxautoinc.com/ev-battery-solutions/ Public Policy Day 2026 is brought to you by Saferide. Learn more at Saferide.ai: https://www.saferide.ai/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    9 min

  7. FEB 2

    Why Cheap Cars Can Still Be Great Cars with Alex Kwanten | Public Policy Day 2026

    Send a text Live from the Washington, DC Auto Show at Public Policy Day 2026, Paul J Daly and Kyle Mountsier sit down with Alex Kwanten, Managing Editor of U.S. News Autos, to unpack what “affordable” really means in today’s car market. Fresh off presenting U.S. News’ annual Best Cars for the Money awards, Kwanten explains how affordability goes far beyond sticker price—factoring in transaction prices, insurance, fuel, maintenance, and long-term ownership costs that most shoppers overlook. Drawing on deep experience covering both the media and retail sides of the industry, Kwanten shares which vehicles truly deliver value, why hybrids are exploding in relevance, and how buyers can lower monthly expenses without sacrificing quality. From the Kia Niro’s standout value to the surprising affordability of the Chevy Equinox EV—and the hidden insurance costs of premium EVs—this episode offers a grounded, data-backed look at how consumers can actually win in a market that still feels intimidating. Timestamped Takeaways 0:00 – Live From the DC Auto Show at Public Policy Day 2026 0:36 – Why Affordability Means More Than Sticker Price 1:10 – How U.S. News Calculates “Best Cars for the Money” 1:49 – What Really Drives Long-Term Cost of Ownership 2:10 – Service, Insurance, and Fuel Are the Big Three 3:13 – Why the Awards Expanded to More Hybrid Categories 3:53 – The Kia Niro: One of the Best Values in the Market 4:58 – Why Hybrids Can Lower Monthly Costs Over Time 5:35 – When EVs Are Actually the Cheapest Option 6:40 – How Where You Live Changes EV Economics 7:45 – The Chevy Equinox EV Surprise 8:49 – Why Teslas Are So Expensive to Insure 9:51 – Technology, Repairs, and Insurance Risk Connect with Alex Kwanten at https://www.linkedin.com/in/alexkwanten/ See all the Winners of the Best Cars For the Money Awards: https://cars.usnews.com/cars-trucks/best-cars-for-the-money Public Policy Day 2026 is brought to you by Saferide. Learn more at Saferide.ai: https://www.saferide.ai/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    11 min

  8. JAN 30

    Why Consumer Choice Is the Real Fight in Auto Policy with Drew Ferguson | Public Policy Day 2026

    Send a text Live from the Washington, DC Auto Show at Public Policy Day 2026, Kyle Mountsier and Paul J Daly sit down with Drew Ferguson, Head of the Office of Policy and Government Affairs at Hyundai Motor Group, to unpack how automakers navigate uncertainty without losing focus. As policy shifts, geopolitical pressure builds, and affordability dominates the conversation, Ferguson explains why Hyundai, Kia, and Genesis have stayed steady—by doubling down on value, innovation, and long-term investment in the U.S. market. Drawing on his experience as a former member of Congress, Ferguson offers a rare inside look at how automotive policy actually gets made—and why education matters more than lobbying theatrics. He breaks down how government affairs can advocate for consumers by helping lawmakers understand the real-world impact of regulation on choice, pricing, and the entire automotive ecosystem. From affordable innovation like the Hyundai Ioniq lineup to the $1.5 trillion economic footprint of the auto industry, the message is clear: when policy ignores the consumer, the ripple effects hit everyone—from factory floors to dealership showrooms. Timestamped Takeaways 0:00 – Live From the DC Auto Show at Public Policy Day 2026 0:11 – How This Quarter Exposed the State of the Auto Industry 0:50 – Why Hyundai Hasn’t Lost Focus Despite Policy Shifts 1:37 – What Hyundai’s Value Leadership Says About the Market 1:58 – Meeting Customers Where They Are Through Innovation 2:51 – What Government Affairs Really Does for Consumers 3:22 – Why Most Policymakers Don’t Understand Auto Manufacturing 4:01 – How Policy Decisions Ripple Through the Entire Economy 5:34 – Why Education Is the Real Purpose of Policy Day 6:00 – The Auto Industry’s $1.5 Trillion Economic Impact 6:40 – Why Consumer Choice Must Stay at the Center of Policy 7:13 – How One Policy Decision Sends Shockwaves Everywhere Connect with Drew Ferguson: https://www.linkedin.com/in/hon-drew-ferguson/ Learn more about Hyundai's North American Manufacturing: https://www.hyundaiusa.com/us/en/why-hyundai/hyundai-in-america Public Policy Day 2026 is brought to you by Saferide. Learn more at Saferide.ai: https://www.saferide.ai/ ⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally! We have a daily email! https://www.asotu.com ✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture. 🎧 Like and follow our other podcasts: Automotive State of the Union ASOTU CON Sessions

    8 min
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5
out of 5
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About

Collaboration through connection. Hosted by Paul J Daly, Kyle Mountsier, and Michael Cirillo, Auto Collabs is your connect point to the human side of the retail automotive industry: what motivates its leaders, how they navigate change, and what keeps them pushing forward. It’s beyond-the-business-card conversations with real people powering dealerships, technology platforms, and everything in between. From the team behind the More Than Cars movement, this podcast is built on one big belief: thriving people create thriving businesses. With candid conversations, industry insight, and just enough unfiltered banter to keep things interesting, Auto Collabs delivers authentic stories that inspire real collaboration.  // Auto Collabs is produced by Automotive State of the Union (ASOTU). Learn more at https://www.asotu.com

Information

  • Channel
    ASOTU Podcasts
  • Creator
    More Than Cars Media Network
  • Years Active
    2022 - 2026
  • Episodes
    224
  • Rating
    Clean
  • Copyright
    © 2026 ASOTU, Inc.
  • Show Website
    Auto Collabs

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