Able to Care

Andy Baker (Able Training)

Able to Care with Andy Baker helps caregivers, teachers, parents and people who care, better understand behaviour, care and connection. Hosted by Behaviour Specialist, author and trainer Andy Baker, the podcast explores dementia, neurodiversity, mental health, education, parenting, safeguarding, communication and the human stories behind support.

  1. 1d ago

    Social Media & Phone Ban: Why Taking Phones Away Can Make Behaviour Worse

    Phones, screens, devices and social media are now part of everyday life for children and young people - but the arguments, sleep disruption, emotional fallouts and power struggles that come with them are leaving many parents, carers and professionals unsure what to do next. In this solo episode, Andy Baker explores why simply taking a phone away might bring short-term compliance but can also create long-term resentment, covert behaviour and bigger escalations. Instead of asking only how to stop screen use, Andy unpacks what the phone may actually be doing for a young person - whether that is offering connection, comfort, control, competence, distraction or dopamine regulation - and why that matters if we want to create real change. This episode will be especially useful for paid and unpaid caregivers, teachers, support staff and parents who want a more thoughtful, practical and trauma-informed way of managing screen-related behaviour. In this episode, Andy covers: Why the idea that “control equals safety” often backfires The difference between a design problem and a parenting problem Why blanket bans and fear-based responses rarely teach real regulation What phones may be doing for a child or young person emotionally How to replace power struggles with collaborative boundaries Why support, planning and alternatives work better than punishment alone Three key messages 1. The phone is often not the real problem A device may be meeting needs around connection, control, comfort, boredom relief, competence or anxiety management. If we only remove the phone without understanding its function, we usually create a bigger battle rather than a better outcome. 2. Punishment may stop the behaviour briefly, but it rarely teaches regulation Taking a phone away can produce short-term compliance, but it can also increase resentment, secrecy, escalation and rebellion if nothing healthier is put in its place. 3. Better boundaries are built through calm planning, collaboration and repair Andy shares a more effective route: agree boundaries when calm, offer choices, make expectations measurable, and plan for slip-ups so that responsibility grows instead of conflict. Why listen to this episode? If you support a child or young person who becomes dysregulated around phones, social media, gaming or screen time, this episode will help you think more clearly and respond more effectively. Rather than relying on threats, bans or constant arguments, Andy offers a more nuanced way of understanding behaviour that fits real family life, care settings and educational environments. It is a practical listen for anyone trying to balance healthy boundaries with empathy, emotional safety and long-term skill building. Timestamps / Chapter markers 00:00 Why taking a phone away can create more problems than it solves 00:21 Phones, screens, social media and the power struggles around them 00:58 Why this is not just a parenting issue, but also a design issue 01:35 The need for nuance - not every screen is harmful in the same way 02:29 Why blanket bans often increase desire rather than teach regulation 03:30 Andy’s free family commitment tool for safer screen use at home 04:32 How devices have become the modern threat, bribe and power lever 05:05 A real-life scenario: phone use, poor sleep and escalating conflict 06:05 Why the reaction does not always justify the trigger 06:23 What function the phone may be serving for a young person 07:29 Dopamine, distraction and why devices can feel hard to regulate 08:22 Why removing the strategy without replacing the need does not work 09:00 The key needs to explore: connection, control, comfort, competence and challenge 10:11 Practical strategies: reduce the need, offer alternatives and teach better regulation 12:11 A better approach: agree boundaries when calm 13:00 Give structured choices rather than forcing compliance 14:11 Make expectations clear and measurable 14:39 Plan for slip-ups and return to repair, not punishment 15:57 Free resource: Home Electronics Plan and Family Commitment Tool 16:33 Final reflections and takeaway message Resources mentioned Free resource from Andy Baker Home Electronics Plan and Family Commitment Tool Able Training website able-training.co.uk/podcast Andy’s book Targeting the Positive with Behaviours That Challenge (Referenced as part of Andy’s wider behaviour framework and approach.) Follow Able Website: able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-ltd-/ Instagram: https://www.instagram.com/AbleTraining TikTok: https://www.tiktok.com/@abletocarepodcast YouTube: https://www.youtube.com/@abletocarepodcast If you’ve ever found yourself in a stand-off over a phone, this episode will help you step back, understand what is really going on, and build a more thoughtful plan that supports regulation, safety and healthier long-term habits.

    18 min
  2. Jun 15

    Therapeutic Kindness in Children’s Homes: Building Strong Teams for Better Care

    In this episode of the Able to Care Podcast, Andy Baker speaks with Carmel Saulbrey, Managing Director of Niche Care Homes and founder of The Kindness Code, about what it really takes to build strong, resilient teams in children’s residential care. This conversation explores the emotional demands placed on staff, why therapeutic care is about far more than specialist interventions, and how kindness, consistency and workforce development can change outcomes for both children and the adults supporting them. If you are a caregiver, teacher, parent, foster carer or support professional interested in trauma-informed practice, therapeutic care, staff wellbeing, and children’s residential homes, this episode offers practical insight and real honesty. What this episode covers Andy and Carmel explore what makes a children’s home truly therapeutic on a day-to-day level, why staff burnout and turnover are such major issues in residential care, and how even good, caring adults can struggle under pressure when supporting children with trauma. Carmel shares why she believes kindness should be treated as a professional standard, not a soft extra, and explains how The Kindness Code was created to help staff practise therapeutic responses, build confidence, and embed training in real-life scenarios. Why listen to this episode? If you work with children who have experienced trauma, this episode will help you think more deeply about: how therapeutic care shows up in ordinary moments why good staff sometimes leave difficult roles how to support teams without losing boundaries what kindness really looks like when behaviour is challenging why workforce development matters just as much as child-centred practice This is a thoughtful episode for anyone who wants to build safer relationships, stronger teams and more consistent care. Three key messages 1. Therapeutic care is lived in the small moments. It is not just about specialist sessions - it is about how adults respond, repair, connect and stay calm in everyday interactions. 2. Kindness is not weakness. True therapeutic kindness includes warmth, boundaries, honesty and consistency, even when a child is distressed or dysregulated. 3. If we care for the team, the team can care for the children. Staff need support, confidence, practice and psychological safety if they are going to offer children the regulation and connection they need. Timestamps 00:00 - Introduction and Carmel’s journey into children’s residential care 00:46 - What makes a children’s home therapeutic in real life 02:02 - Why the emotional demand on staff is so high 06:13 - Why good people leave children’s care roles 11:10 - The difference between managing behaviour and building safety 15:45 - Everyday acts of love, regulation and belonging in children’s homes 20:01 - Why Carmel created The Kindness Code 24:27 - Using AI to help staff practise therapeutic responses 31:00 - The team culture needed to stay calm, kind and consistent 42:59 - Carmel’s hopes for The Kindness Code 46:22 - A closing message for exhausted residential support workers Resources mentioned The Kindness Code Training and practice support designed to help staff embed therapeutic kindness, build confidence, and respond more effectively in children’s residential care. Niche Care Homes Carmel’s children’s residential care homes focused on therapeutic practice, workforce development and creating better outcomes for children. The Kindness Code Podcast Mentioned as part of Carmel’s wider work and message around kindness, care and staff development. About the guest Carmel Saulbrey is the Managing Director of Niche Care Homes and founder of The Kindness Code. She is passionate about improving outcomes in children’s residential care by strengthening workforce development, supporting staff wellbeing, and helping teams embed therapeutic practice consistently. Carmel believes that by investing in compassionate, confident and well-supported teams, we create better environments for children and the adults who care for them. Connect with Able Website: able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-ltd-/ TikTok: https://www.tiktok.com/@abletocarepodcast YouTube: https://www.youtube.com/@abletocarepodcast Instagram: https://www.instagram.com/AbleTraining

    48 min
  3. Jun 8

    Why People with Dementia Pace: Understanding Walking, Distress and Unmet Need

    In this solo episode of the Able to Care Podcast, Andy Baker explores one of the most misunderstood behaviours in dementia care - pacing, repetitive walking and repeatedly saying “I need to go home”. Instead of dismissing this as “wandering”, Andy invites carers, teachers, parents and support staff to ask a better question: what is this behaviour trying to communicate? This episode looks at how repetitive behaviour can signal anxiety, sensory dysregulation, loneliness, discomfort, purpose, or an unmet need, and why correcting facts too quickly can make distress worse. If you support someone living with dementia, or anyone whose behaviour can become repetitive under stress, this episode offers a more curious, compassionate and practical way to respond. What this episode covers: Andy breaks down why repetitive walking is rarely pointless and is often a strategy to cope with stress, regulate the body, solve a problem or meet a need. He introduces a practical framework - See, Feel, Need, Do - to help supporters slow down, spot patterns, consider the emotional driver, identify possible unmet needs and respond in a more helpful way. He also connects this to the Human Motivation Triangle and the HELP model, showing how behaviour may be linked to human, emotional, location-based or physical needs. Three key messages: Repetitive walking is often communication, not “just wandering” What looks like wandering may actually be walking with purpose - searching, soothing, escaping discomfort, seeking connection or trying to complete something important. Correcting facts can increase distress When someone is anxious, telling them “this is your home now” or trying to stop the movement can land as confrontation rather than reassurance. Curiosity leads to better care Rather than asking “how do I stop this?”, ask “what need is underneath this?” Supportive responses such as walking with the person, offering purpose, reducing stimulation or creating a safer route can make a real difference. Timestamps: 00:00 - Reframing “wandering” as walking with purpose 00:30 - The care home scenario: pacing, checking doors and wanting to go home 01:15 - Why correcting the facts can make things worse 01:55 - Behaviour as strategy: unmet need, stress and regulation 02:45 - The Human Motivation Triangle explained 03:00 - The See, Feel, Need, Do framework 03:35 - What could the person be feeling? 04:00 - Could walking be sensory regulation? 05:15 - Practical responses that reduce distress 06:30 - Building a proactive plan instead of reacting late 07:55 - Using the HELP model to understand behaviour 08:35 - Why safe walking routes can work better than stopping movement 09:00 - Final takeaway: stop asking “how do I stop it?” and ask “what need is there?” Why listen to this episode? This episode is especially useful if you support someone living with dementia and want to respond more effectively to pacing, restlessness or repeated requests to go home. It is also relevant for parents, teachers and support staff, because the wider principle applies beyond dementia care: repetitive behaviour often communicates stress, discomfort or unmet need. If you want a calmer, more person-centred way to understand behaviour, this conversation will give you practical tools you can start using straight away. Resources mentioned: Able Training website: able-training.co.uk/podcast Andy Baker’s book: Targeting the Positive with Behaviours That Challenge - available via Able’s site and hub. Andy's & Meghan's book: The Adaptive Caregiver Model: Walking With, Not Ahead: A Practical Guide to Dementia Care That Adapts to the Person, Not the Diagnosis - available on amazon Listen and connect Podcast: Able to Care Podcast Able social media: Instagram: @AbleTraining LinkedIn: Able Training TikTok: @AbleToCarePodcast YouTube: Able Training YouTube If this episode helped you think differently about behaviour, please follow, share and leave a review so more carers, parents, teachers and support staff can find it.

    10 min
  4. Jun 1

    Why Belonging Matters: Understanding Behaviour, Trauma & School Exclusion | Dr Lisa Cherry

    What does it really mean to belong - and what happens when someone doesn’t? In this powerful conversation, Andy sits down with Dr Lisa Cherry to unpack one of the most overlooked drivers behind behaviour: the human need for belonging and mattering. Drawing on over 35 years of experience across education, care, and trauma-informed practice, Lisa shares how experiences like school exclusion, care placements, and relational disruption can shape identity, behaviour, and lifelong outcomes. This episode goes beyond theory. It explores what belonging feels like, how children communicate when they don’t have it, and why behaviour often makes more sense when you stop asking “what’s wrong?” and start asking “where do they belong?” Whether you’re a parent, teacher, or caregiver, this conversation will challenge assumptions, deepen empathy, and give you practical ways to create environments where people feel seen, safe, and significant. 🔑 Three Key Messages 1. Behaviour is often a search for belonging What we label as “challenging behaviour” is often a person trying to meet a basic human need - to feel accepted, safe, and significant. 2. Fitting in is not the same as belonging Fitting in requires changing who you are. Belonging allows you to be who you are. Confusing the two can lead to long-term emotional cost. 3. Small moments create big impact Micro-messages - remembering a name, noticing someone, showing up consistently - quietly communicate: you matter here. ⏱️ Timestamps (Chapters) 00:00 – Introduction and Lisa’s recent work in the US 01:20 – Why belonging matters and starting with “unbelonging” 04:00 – Care experience, movement, and identity disruption 08:45 – How to recognise when someone truly feels they belong 12:50 – Belonging vs fitting in (and why it matters) 19:00 – The impact of school exclusion on identity and safety 21:30 – Why people will always find belonging - even in harmful places 24:00 – Gangs, exploitation, and what systems get wrong 28:40 – When behaviour pushes people away - what’s really happening 32:30 – Don’t take behaviour personally (and how to practise this) 36:40 – Micro-messages: how schools signal belonging (or not) 43:40 – What a “Web of Belonging” looks like in practice 44:40 – Systems, conformity, and the cost of survival behaviour 51:30 – Supporting burnt-out staff and carers 53:00 – What to say when a child feels they don’t belong 56:00 – Conversations parents can have with schools 59:50 – Final reflections for children and adults 🎯 Why Listen to This Episode If you’ve ever thought: “Why are they behaving like this?” “Why won’t they accept help?” “Why does nothing seem to work?” This episode offers a different lens. It will help you: Understand behaviour through belonging, not compliance Build stronger relationships with children, young people, or those you support Reflect on your own experiences of fitting in vs belonging Shift from judgement to curiosity in everyday interactions 📚 Resources Mentioned Belonging & Mattering Audit Tool (Dr Lisa Cherry): 👉 https://www.lisacherry.co.uk/belonging-mattering-audit-tool Key themes explored: Belonging vs fitting in Mattering and significance Trauma and relational disruption School exclusion and identity Micro-messages in environments 👤 About the Guest Dr Lisa Cherry is an author, researcher, and international trainer specialising in trauma-informed practice and systemic change across education, care, and justice systems. With over 35 years of experience, Lisa has worked globally supporting professionals to better understand and respond to those living with the legacy of trauma. Her research at the University of Oxford explored how care-experienced adults make sense of belonging. She is the author of: Conversations That Make a Difference for Children and Young People The Brightness of Stars Weaving a Web of Belonging Caring for the People Who Care 🔗 Connect with Lisa Website: https://www.lisacherry.co.uk LinkedIn: https://www.linkedin.com/in/lisacherryauthor/ Instagram: https://www.instagram.com/drlisacherry 🔗 Connect with Able Training 🌐 Website & Podcast: https://able-training.co.uk/podcast 📘 Facebook: https://www.facebook.com/abletrainingexperience  📸 Instagram: https://www.instagram.com/abletraining 💼 LinkedIn: https://www.linkedin.com/company/able-training-ltd-/  💬 Final Reflection You’ll hear a lot in this episode about systems, trauma, and behaviour. But underneath it all is a simple question worth sitting with: Who feels like they belong in your world - and who might quietly feel like they don’t?

    1 hr
  5. Apr 2

    Is It Lying or Coping? Understanding Children’s Behaviour for Parents, Teachers and Caregivers

    “He’s lying.” It’s a phrase heard in classrooms, homes and care settings every day - often said with certainty. But what if that certainty is where we get it wrong? In this solo episode, behaviour specialist Andy Baker challenges one of the most common assumptions in parenting, teaching and caregiving: that lying is always a conscious choice. Instead, he explores a deeper perspective - that behaviour, including lying, is often a strategy to cope with fear, shame, stress or lack of skills. Through a relatable school scenario and practical step-by-step guidance, Andy breaks down how our responses can either build honesty… or unintentionally teach children to hide. If you support children or vulnerable individuals, this episode will help you move from reaction to understanding - without losing boundaries. ⏱️ Timestamps (Chapters) 00:00 – “He’s lying” - the assumption we rarely question 01:00 – Behaviour as a coping strategy 01:40 – The school scenario: caught with the evidence 02:00 – Certainty vs understanding 02:30 – The hidden assumption behind “lying” 03:00 – Confirmation bias and labelling 03:30 – A better question: what was the behaviour doing? 04:00 – Stress, needs and behaviour explained 05:00 – Why punishment can make lying worse 05:30 – The 5-step approach begins 05:40 – Step 1: De-escalate the identity attack 06:30 – Step 2: Separate facts from feelings 06:50 – Step 3: Teach a replacement behaviour 07:30 – Step 4: Focus on repair, not punishment 08:00 – Step 5: Reflect when calm 09:00 – Why children can’t learn in survival mode 09:30 – Applying this beyond children (adults & dementia) 10:30 – When lying is actually confusion or memory 11:00 – The key takeaway: test before you label 11:30 – The arm-folding exercise (habit vs awareness) 12:30 – Final reflections and practical application 🔑 Three Key Messages Behaviour is often a strategy, not a character flaw. What looks like lying may actually be a child trying to cope with fear, shame or overwhelm. Punishment without understanding can reinforce the behaviour. If lying protects a child from distress, punishment teaches them to hide it better - not change it. Connection and curiosity create lasting change. When we understand the “why” behind behaviour, we can teach better skills instead of reinforcing fear. 🎯 Why Listen to This Episode? You’re a parent, teacher or caregiver dealing with “lying” behaviours You want practical strategies that go beyond punishment You’re looking to balance boundaries with empathy You want to understand behaviour at a deeper, psychological level You’re supporting children, young people or vulnerable adults under stress 📚 Resources Mentioned Able Target System (ATS) – Practical framework for behaviour support Book: Targeting the Positive with Behaviours That Challenge – Andy Baker 🌐 Able Training & Podcast Links Podcast: https://www.able-training.co.uk/podcast Website: https://www.able-training.co.uk LinkedIn: https://www.linkedin.com/company/able-training-support Facebook: https://www.facebook.com/abletrainingsupport Instagram: https://www.instagram.com/abletrainingsupport 💬 A question to reflect on If a child feels safer lying than telling the truth… what does that say about the environment they’re in?

    15 min
  6. Mar 30

    Understanding Autism Beyond Behaviour: Science, Hope and Practical Support for Parents and Caregivers

    Autism can feel overwhelming - not just for the person experiencing it, but for the parents, caregivers and professionals trying to support them. In this powerful conversation, Andy Baker is joined by Dr Theresa Lyons - international autism educator, Ivy League scientist, and founder of Navigating AWEtism. Blending scientific research with lived experience as a parent, Theresa challenges some of the most common assumptions about autism and offers a different lens: one that focuses on understanding the biology behind behaviour. Together, they explore why so many families feel lost in conflicting advice, how behaviour can be a form of communication rather than something to “fix”, and what it means to move from overwhelm to clarity. This episode is particularly valuable for anyone supporting autistic individuals who wants a more evidence-informed, compassionate and practical approach. ⏱️ Timestamps (Chapters) 00:00 – Introduction and setting the scene 01:00 – Why Google gets autism wrong 03:00 – What an autism diagnosis actually measures 05:00 – Why autism is often misunderstood 07:00 – The role of health in autism (and why it’s often ignored) 09:00 – Diet, inflammation, and individual differences 12:00 – Can autism change over time? Understanding outcomes 15:00 – Myths that may be holding families back 18:00 – Identity vs diagnosis: an important distinction 20:00 – Sensory processing and the nervous system 23:00 – What support looks like after diagnosis (and what’s missing) 24:30 – Biology behind behaviour explained simply 26:00 – Why behaviour is communication 28:00 – “Is it autism or behaviour?” - a better way to think 30:00 – Cognitive ability vs communication barriers 33:00 – Non-speaking individuals and hidden intelligence 36:00 – New research and early biological testing 39:00 – Moving towards more personalised autism understanding 42:00 – Avoiding overwhelm: making evidence-based decisions 44:00 – The Navigating Autism Matrix explained 46:00 – Real-life changes families have experienced 49:00 – Restricted eating and what might be behind it 52:00 – Supporting autistic adults with compassion 54:00 – Seeing the person on their best day 56:00 – What to do when you feel overwhelmed as a caregiver 59:00 – Theresa’s mission and final reflections 🔑 Three Key Messages Behaviour is not random - it’s communication. Whether driven by environment, biology, or unmet need, behaviour always tells a story. Autism is currently diagnosed by observation - not biology. Understanding underlying health, sensory, and neurological factors can open up new ways of supporting individuals. Clarity reduces overwhelm. When parents and caregivers move from reacting to understanding, they make more confident, effective decisions. 🎯 Why Listen to This Episode? You’re overwhelmed by conflicting autism advice and want clearer direction You support a child or adult with autism and want to understand behaviour more deeply You’re interested in the science behind autism, not just the labels You want practical ways to support communication, wellbeing and development You’re looking for hope - without unrealistic promises 📚 Resources & Mentions Navigating AWEtism Platform – https://navigatingawetism.com Dr Theresa Lyons’ LinkedIn – https://www.linkedin.com/in/theresamlyonsphd/ Instagram – https://www.instagram.com/navigating_awetism/ TikTok – https://www.tiktok.com/@navigatingawetism Book reference (Amazon) – https://amzn.to/47nfk24 🌐 Able Training & Podcast Links Podcast: https://www.able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-support Facebook: https://www.facebook.com/abletrainingsupport Instagram: https://www.instagram.com/abletrainingsupport 👤 About the Guest Dr Theresa Lyons is an international autism educator, Ivy League-trained scientist (PhD, Yale), and parent of a child with autism. She is the founder and CEO of Navigating AWEtism, a platform designed to translate complex autism science into practical, actionable strategies for families. She has supported parents in over 21 countries, helping them move from confusion to clarity using evidence-based approaches. 💬 A thought to leave you with If behaviour is communication… What might change if we focused less on stopping it, and more on understanding it?

    1h 2m
  7. Mar 27

    Attention-Seeking or Connection-Seeking? Understanding Behaviour That Challenges

    What if the biggest shift in behaviour support isn’t about techniques… but about how we think? In this solo episode, Andy Baker explores one of the most underrated skills in caregiving, education and parenting: intellectual humility. The ability to step back and question your assumptions can transform how you understand behaviour - whether it’s a child labelled “attention-seeking”, a student seen as “lazy”, or an adult perceived as “difficult”. Through relatable stories and practical examples, Andy challenges the way we interpret behaviour, showing how labels can block connection, fuel confirmation bias, and escalate situations. Instead, he introduces a more effective approach built on curiosity, emotional awareness, and understanding the hidden reasons behind behaviour. If you’ve ever felt stuck, frustrated, or unsure how to respond to behaviour that challenges - this episode will help you see things differently… and respond more effectively. ⏱️ Timestamps (Chapters) 00:00 - Attention-seeking vs connection-seeking: why framing matters 00:35 - The most underrated skill: intellectual humility 01:00 - Why we misread behaviour (and overestimate our understanding) 01:30 - The “bouncing ball” story: behaviour makes sense in context 02:30 - Why past experiences shape present reactions 03:00 - How small moments can create lasting emotional impact 04:00 - Invalidation, shame, and why “it doesn’t matter” doesn’t help 04:30 - The power of curiosity in behaviour support 05:00 - Why caregivers lose curiosity under pressure 05:30 - The problem with labels like “lazy”, “liar”, or “manipulative” 06:00 - How labels fuel confirmation bias 07:00 - Why labels create disconnection 07:30 - A better question: “Why this, why now?” 08:30 - Fixing vs managing behaviour - knowing the difference 09:00 - Communication beyond words: tone, body language and presence 10:00 - Why calm is the most practical intervention 10:30 - How assumptions leak through your communication 10:50 - De-escalation through alignment and connection 11:30 - Connection before correction in practice 12:30 - Key takeaway: labels create lazy thinking 13:00 - Why curiosity leads to better care and stronger relationships 13:30 - Turning curiosity into consistent practice (Able Target System) 🔑 Three Key Messages Labels aren’t explanations - they’re shortcuts. They often oversimplify behaviour and reinforce confirmation bias, limiting your ability to see the full picture. Behaviour always makes sense… in context. What looks like an overreaction might be completely logical when you understand someone’s past experiences. Curiosity creates connection - and connection changes outcomes. Asking “why this, why now?” helps you respond more effectively while maintaining boundaries and dignity. 🎯 Why Listen to This Episode? You’ll rethink common behaviour labels like “attention-seeking”, “lazy”, or “manipulative” You’ll gain practical tools to reduce conflict and improve communication You’ll learn how to balance empathy with boundaries You’ll understand how your mindset directly impacts the people you support You’ll walk away with a clearer, calmer approach to behaviour that challenges 📚 Resources Mentioned The Able Target System – A structured approach to behaviour support, de-escalation, and reflection Targeting the Positive with Behaviours That Challenge – Andy Baker’s book The Adaptive Caregiver (coming soon) – A model focused on improving wellbeing and quality of life through adaptive support 🌐 Links & Socials Website: https://www.able-training.co.uk/podcast LinkedIn: https://www.linkedin.com/company/able-training-support Facebook: https://www.facebook.com/abletrainingsupport Instagram: https://www.instagram.com/abletrainingsupport A thought to leave you with: If the behaviour makes no sense to you… is that about them - or about the limits of your current understanding?

    13 min
  8. Mar 24

    Why Wellbeing Matters in Care Homes: Dementia, Burnout and Better Support with Surraya Sadr

    When people think about care homes, they often picture routines, medication, and maybe a bit of bingo. But what if the most important part of care is the part we can’t easily measure? In this episode, I’m joined by Surraya Sadr, Head of Wellbeing and Lifestyle at Mindful Care, to unpack what wellbeing in care settings really means - especially for those supporting people living with dementia. We explore the emotional reality of being the person everyone leans on, why wellbeing roles are often misunderstood or undervalued, and how small everyday moments - not big activities - are what truly shape quality of life. If you’re a parent, teacher, caregiver or support professional, this conversation will challenge how you think about behaviour, connection and what “good care” actually looks like. 🧩 About Surraya Sadr Surraya brings a powerful blend of experience across youth work, occupational therapy and dementia care. Former Dementia Care Coach in the NHS Led wellbeing across 40+ care homes and 50 staff Finalist at the National Dementia Awards (Best Wellbeing Lead) Now Head of Wellbeing & Lifestyle at Mindful Care Her work focuses on improving dementia care, staff wellbeing, and practical, person-centred approaches that actually work in real settings. 🔗 Resources & Links Mentioned Mindful Care: https://mindful-care.co.uk/ Wellbeing Forum (April 2026 – Anglia Ruskin University, Cambridge) Email Surraya: https://able-training.co.uk/podcast Instagram: https://www.instagram.com/abletraining/ Facebook: https://www.facebook.com/abletrainingexperience LinkedIn: https://www.linkedin.com/company/able-training-ltd-/ YouTube: https://www.youtube.com/@abletocarepodcast 💡 Three Key Messages 1. Wellbeing is not an “extra” - it’s the foundation If someone doesn’t feel safe, connected or understood, no amount of task-based care will meet their needs. 2. The most important work is often invisible The conversations, the noticing, the small adjustments - this is where real care happens, but it’s rarely measured or valued. 3. You cannot pour from an empty cup (even if you try) Burnout doesn’t arrive loudly. It creeps in through disconnection, anxiety and emotional exhaustion - and many carers ignore it until it’s too late. ⏱️ Timestamps (Chapters) 00:00 – Introduction 02:30 – What wellbeing roles really involve (beyond bingo) 06:00 – Why dementia care requires emotional skill, not just tasks 10:30 – Why wellbeing staff are undervalued in care homes 14:30 – Surraya’s journey into wellbeing and dementia care 18:30 – What’s improving in care homes (and what still isn’t) 22:30 – Signs you might be heading towards burnout 26:00 – Compassion fatigue and emotional load in care roles 30:00 – Why wellbeing fails in some care settings 34:00 – Adapting activities for different cognitive needs 38:00 – A real example of turning a struggling team around 41:00 – Why mental wellbeing is so hard to measure 45:00 – Realistic self-care (not bubble baths) 51:00 – How families can support wellbeing teams 55:00 – Common challenges shared in wellbeing forums 58:00 – Rethinking the “activities coordinator” role 1:02:00 – Final message: your worth as a caregiver 🎯 Why Listen to This Episode If you’ve ever: Felt like behaviour is misunderstood or labelled too quickly Been the one “holding everything together” for others Struggled with burnout, guilt or emotional exhaustion Wondered how to better support someone living with dementia Questioned why care systems focus more on tasks than people This episode will give you a different lens. Not a perfect framework. Not a checklist. But a more honest, human understanding of what care really requires. 🔄 A Thought to Take Away Surraya said something that stuck: “It’s not about big activities. It’s about the everyday moments.” And maybe that’s the challenge for all of us. Are we focusing on what’s visible… Or what actually matters?

    1h 2m

About

Able to Care with Andy Baker helps caregivers, teachers, parents and people who care, better understand behaviour, care and connection. Hosted by Behaviour Specialist, author and trainer Andy Baker, the podcast explores dementia, neurodiversity, mental health, education, parenting, safeguarding, communication and the human stories behind support.

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