Wright on the Money w/ Janneh K. Wright

Janneh K Wright & DeShawn White

The life of a CEO can be a lonely and unpredictable journey, filled with many challenges. Janneh K. Wright is no stranger to these challenges and has been helping businesses break through glass ceilings as the CEO of Primus Business Management for over 20 years. Join him weekly as he engages in authentic and candid conversations with business leaders from different walks of life: unpacking the struggles, the triumphs, and the lessons learned along the way. "Wright on the Money" offers powerful advice to inspire the everyday CEO to overcome obstacles, grow their business, and lead greatly.

Episodes

  1. 11/17/2023

    From One Time Transaction to Lifetime Interaction: Building Customer-Centric Systems

    When discussing plans for the growth and sustainability of your business, is your customer in the room? We don't mean physically. We mean, are they centered in your strategic conversations? In our latest episode of 'Wright on the Money,' we sat down with Jermaine Edwards, CEO of Customer Advantage and The IA Group Ltd, to discuss the importance of developing customer centric systems to not only acquire but retain customers over the long-term. Join us as Jermaine shares valuable insights into understanding who you are trying to become to your customer, unlocking new value triggers within your client base, and developing product ecosystems that move with your customer through their ever-changing needs.       Connect w/ Jermaine Edwards on Linkedin: https://www.linkedin.com/in/jermaineedwards/  Offer: B2B Customer Growth Checklist- A free guide to understanding the principles that drive growth with your existing customers- https://jermaineedwards.com/customer-growth-checklist/  Instagram: http://instagram.com/jsa_edwards/  Twitter: http://twitter.com/jsaedwards Resources Show sponsor: www.Julo.Shop Guest Request Form: Wright on the Money Guest Request Form Host - Janneh K. Wright: https://jannehkwright.com instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ Co-host & Producer- DeShawn White: www.DeShawnWhite.com instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/

    47 min
  2. 11/03/2023

    Customer Service Redefined: Keys to Building a “Customer First” Culture

    When you hear the term "customer service," what comes to mind? Are you filled with images of a barista smiling brightly, welcoming you to Starbucks? Or perhaps it's a friendly voice on the other end of a customer service hotline, eager to assist with your queries? While these scenarios are indeed facets of customer service, it's so much more than smiles and warm greetings. Customer service is a systematic approach, a well-structured process designed to ensure repeatable customer satisfaction. In this episode of "Wright on the Money," we're breaking down the pivotal role customer service plays across various business sectors with Chris Bryan, CEO of Customer Satisfaction Services. Join us as we illuminate elements that create exceptional customer service and discuss how it's the cornerstone of fostering enduring customer relationships and brand loyalty.    Connect w/ Chris Bryan on Linkedin: https://www.linkedin.com/in/chriswbryan1906/  Order his book: https://www.bryanservicecompanies.com/customer-satisfaction-book  Customer Service Training for your employees: https://www.bryanservicecompanies.com/#section-1685057834395  Instagram: @bryanservicecompanies_inc    Resources Show sponsor: www.Julo.Shop Guest Request Form: Wright on the Money Guest Request Form Host - Janneh K. Wright: https://jannehkwright.com instagram: @jannehkwright linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/ Co-host & Producer- DeShawn White: www.DeShawnWhite.com instagram: @deshawn.andrea.white linkedin: https://www.linkedin.com/in/deshawn-white-64348447/

    38 min

Ratings & Reviews

5
out of 5
2 Ratings

About

The life of a CEO can be a lonely and unpredictable journey, filled with many challenges. Janneh K. Wright is no stranger to these challenges and has been helping businesses break through glass ceilings as the CEO of Primus Business Management for over 20 years. Join him weekly as he engages in authentic and candid conversations with business leaders from different walks of life: unpacking the struggles, the triumphs, and the lessons learned along the way. "Wright on the Money" offers powerful advice to inspire the everyday CEO to overcome obstacles, grow their business, and lead greatly.