Simplifying Shelter Behaviour

Simplifying Shelter Behaviour

Shelter and Rescue can be difficult environments for workers and the animals in their care. This podcast, hosted by Tom Candy BSc (Hons) MSC CCAB, CSBS, CDBC. Brings together some of the leaders in the field of animal behaviour to discuss practical tips and tricks that can be utilised by shelter workers, volunteers or anyone with an interest in animal sheltering or rescue. The podcast aims to bring high quality education, to improve behaviour and welfare of animal using up to date thinking and methodologies.

  1. 8h ago

    Ep. 65 Open Paw to Support Shelter Animals with Kelly Dunbar

    Episode Summary In this episode, Tom Candy and Kelly Dunbar to talk about Open Paw, the training and enrichment programme reshaping how rescue centres care for dogs and cats. Co-developed in the US in 2000 by behaviourist Kelly Gorman Dunbar and, British behaviourist and author Dr Ian Dunbar, Open Paw has spent over two decades proving that shelter animals don’t have to be “unlucky inmates” waiting out their stay, they can be active “students” building the social and life skills that make them irresistible to adopters. •     What Open Paw is, a structured enrichment and training programme for shelter dogs and cats, designed to maintain good habits from previous homes and teach new ones that help animals settle into new families faster. •     The shift in shelter philosophy, moving away from viewing animals as inmates serving time, toward treating them as students at a “university of life skills.” •     Minimum Mental Health Requirements, how the programme sets enrichment standards to keep animals calm, stimulated, and ready to learn while in care. •     The four-level training programme: ◦     Level 1 – Hand-feeding kibble at the kennel front, regardless of the dog’s reaction, so dogs learn to enjoy people approaching ◦     Level 2 – Calm behaviour when people enter and exit the kennel, including lead handling ◦     Level 3 – Basic commands, manners, handling, and play ◦     Level 4 – Calm, loose-lead walking, even around people and other dogs •     Why first impressions matter, research shows potential adopters spend roughly a minute at each kennel deciding whether to meet a dog based on calm, front-facing behaviour, then make a final decision within about eight minutes of meeting them. •     Ditching the food bowl, how feeding meals through Kongs, treat balls, and dog mazes turns mealtime into mental stimulation instead of a five-second event. •     Toilet training and spot cleaning, how scheduled toileting breaks let kennels be spot-cleaned daily rather than fully hosed out, preserving familiar scents and freeing up staff time for training. •     The early results, calmer, quieter dogs within 24 hours of the pilot, most clean in kennels within days, and happier staff and dogs Kelly Dunbar is a respected behaviourist who co-founded the Open Paw programme in the United States in 2000 alongside her husband, Dr Ian Dunbar. Open Paw has since become a proven model for shelter enrichment and training, now adapted for both dogs and cats. With 30+ years in professional dog training, and deep roots in puppy development and shelter dog programs, I now focus primarily on dog trainer mentorship, plus a limited amount of highly personalized work with dogs and households.  ​ I teach dog training as a craft, not a doctrine. I’m pro-dog, anti-dogma, and I’m here for trainers who want clear standards, practical skill, better judgment, and a broader view of the work.    My work helps dog trainers bridge the space between education and real-world practice, where handling skills, training methods, client communication, program design, and professional judgment all have to come together.   •     Open Paw at NAWT: https://www.nawt.org.uk/open-paw/ •     Before & After video — Open Paw for Dogs: https://www.youtube.com/watch?v=Fs5jmGEstyQ •     Before & After video — Open Paw for Cats: https://www.youtube.com/watch?v=e342PUjhX74 •     Kelly Dunbar https://www.kellydunbardogtraining.com In This Episode, We CoverGuest BiosResources & Links

    1h 7m
  2. Jun 3

    Ep. 63 The Cognitive Currency of Recovery with Jo Middleton

    Here's a focused episode summary based on those two core ideas: In this episode, Jo Middleton introduces the idea of an animal's emotional bank account — a framework for understanding how every interaction with a shelter or rescue animal either deposits trust, safety, and positive association, or withdraws it. For animals arriving from neglect, abuse, or prolonged kennel stress, the account is often deeply overdrawn. Jo explores how carers and new adopters can shift the balance through consistent, low-pressure positive experiences: predictable routines, choice and agency, calm handling, and simply being a reliable presence. The emphasis is on understanding that even well-intentioned interactions can constitute withdrawals — rushed handling, forced contact, or unpredictable environments all cost the animal something — and that genuine recovery requires a sustained surplus of deposits before real trust can take root. The second half of the conversation turns to what Jo calls the stages of cognitive freedom— the progression an animal moves through as their emotional account moves from deficit into credit. In the earliest stage, cognitive bandwidth is almost entirely consumed by threat-monitoring and survival responses, leaving little room for learning, play, or connection. As the account builds, animals begin to show curiosity, engage with their environment, and tolerate uncertainty without shutting down. Jo describes the later stages as a kind of mental spaciousness — where the animal is no longer spending its cognitive currency just on staying safe, and can instead invest it in relationships and new experiences. It's a quietly profound reframe: recovery isn't just the absence of fear, but the gradual emergence of the freedom to think. About Jo Meet Jo, a leading expert in ethical dog rehab and Canine Principles Director. With years of experience working alongside rescues, trainers, and behaviourists, Jo has developed a unique cognitive-led approach that goes beyond traditional obedience or training or behaviour modification. She focuses on giving dogs the freedom to think, make choices, and regain control of their lives, fostering lasting behavioural change through empowerment, not enforcement. Links https://www.canineethics.org https://www.donoharmdogtraining.com/hierarchy-of-dog-needs-english-download https://www.canineprinciples.com

    35 min
  3. May 20

    Ep. 62 The Dopamine Box with Karen Deeds

    In this episode, Karen Deeds discusses box feeding (the "Dopamine Box"), a technique originally developed in the bite sport world that she has adapted for pet dogs, shelter animals, and behaviour modification. The method is simple in concept — teaching a dog to eat out of a box — but powerfully effective: the box becomes a contextual cue that triggers dopamine release through eating, building confidence, reducing anxiety, and creating positive associations with stressful environments. Karen has modified the approach for worried or reactive dogs by varying box types (opaque for sound-sensitive dogs, translucent or transparent for those working through visual triggers), and she highlights its practical value in shelters, where a cardboard box and some food can quickly help an overstimulated dog regulate. She also sees strong applications at the vet clinic and in apartments where owners can't control distance or trigger intensity. Real-world results include a dog that stopped hiding in a closet from bin lorries, a barn hunt dog managing arousal, and a shelter dog settling within minutes. About Karen Deeds Karen Deeds (CDBC) is a Certified Dog Behavior Consultant through the IAABC and co-owner of Canine Connection. She has worked with thousands of pet dog owners, shelters, and rescue organisations, specialising in fear, anxiety, and aggression with a particular focus on reactive dogs. Links https://www.fenzidogsportsacademy.com/index.php/courses/48710

    42 min
  4. Apr 22

    Ep. 60 Considering a Good Death: A Hospice Approach for Animals," with Helen St. Pierre

    In this thoughtful and compassionate episode, Helen St. Pierre explore one of the most meaningful, and often avoided, conversations in veterinary and pet care: what does a good death look like for an animal in hospice? Drawing from their experience, they walk listeners through a practical yet humane framework built around three core considerations: Function, Purpose, and Joy. Tom and Helen open by addressing the most observable measure of an animal's quality of life, physical function. They discuss how caregivers and veterinary teams should assess whether an animal can still eat, drink, breathe, and move without significant pain or distress. When an animal can no longer maintain baseline physical function, or when doing so causes suffering, it becomes a meaningful signal in end-of-life planning. The episode then moves into perhaps its most emotionally resonant segment: purpose. Tom and Helen explore the idea that animals often live with a sense of relational purpose, does the dog still greet its owner at the door, does the cat still seek companionship? When that spark of connection begins to fade and the animal withdraws from the relationships and routines that once gave its days meaning, this shift deserves careful attention. Tom and Helen close the framework with the most personal measure of all: joy. Can the animal still experience moments of pleasure, a favorite treat, a patch of warm sunlight, a gentle pat? They remind listeners that joy doesn't have to be constant to be meaningful, but when an animal can no longer access the small pleasures that once defined its daily life, caregivers are gently invited to consider whether continued life is a gift or a burden. Tom and Helen close by reminding listeners that choosing a good death for an animal in hospice is not an act of giving up, it is an act of profound love and advocacy. By returning to these three questions, can they function, do they have purpose, can they still feel joy, families and care teams are given a compassionate compass to guide one of the hardest decisions they will ever face. Links https://olddogsgotohelen.com

    54 min
  5. Mar 25

    Ep. 58 Quality of Life for Dogs, Staff and Adopters with Kelly Bollen

    This episode explores the multidimensional concept of quality of life (QoL) within animal shelters, emphasising its impact not only on dogs, but also on staff and adopters. Framed through a behavioural welfare lens, the discussion highlights the interdependence between canine wellbeing, human experience, and organisational outcomes. For dogs, QoL is positioned as more than the absence of distress, encompassing the presence of agency, predictability, social choice, and opportunities to engage in species-typical behaviours. The episode also addresses staff wellbeing as a critical, often overlooked component of shelter QoL. High workloads, emotional labour, and ethical stressors, particularly around euthanasia and capacity pressures, are identified as key contributors to burnout and empathic strain. The importance of psychologically informed workplace practices is emphasised, including training in behaviour, clear decision-making frameworks, and fostering a culture of support, autonomy, and reflective practice. Adopters are considered the third pillar of QoL, with a focus on setting realistic expectations and supporting successful human–dog relationships post-adoption. The discussion highlights the role of transparent communication, behavioural matchmaking, and post-adoption support in reducing returns and improving long-term welfare outcomes. Across all groups, the episode advocates for a shift from throughput-driven models to welfare-centred decision-making. Data-informed approaches, interdisciplinary collaboration, and continuous evaluation are presented as essential to sustaining improvements. About Kelly  As the principal consultant for Kelley Bollen Consulting, LLC, Kelley works with animal welfare organizations to educate staff and volunteers about all things behavior to improve the quality of life for cats and dogs in shelters..     Kelley has a Master's Degree in Animal Behavior, is a Certified Animal Behavior Consultant (CABC) and a professional member of the International Association of Animal Behavior Consultants (IAABC).    Kelley is a nationally recognized expert in the field of shelter behavioral care and has worked with animal welfare organizations for over 20 years.   Links https://www.kelleybollen.com/about https://www.humanenetwork.org/animal-shelter-behavior-course

    46 min
5
out of 5
8 Ratings

About

Shelter and Rescue can be difficult environments for workers and the animals in their care. This podcast, hosted by Tom Candy BSc (Hons) MSC CCAB, CSBS, CDBC. Brings together some of the leaders in the field of animal behaviour to discuss practical tips and tricks that can be utilised by shelter workers, volunteers or anyone with an interest in animal sheltering or rescue. The podcast aims to bring high quality education, to improve behaviour and welfare of animal using up to date thinking and methodologies.

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