The Beauty Biz Breakdown | For Salon & Spa Owners

Brie & Chandra - The Beauty Biz Agency
  • 4.3 (6)
  • Entrepreneurship
  • Updated Weekly

The Beauty Biz Breakdown is the go-to podcast for salon owners, spa owners, and solo stylists who want to build a more profitable, sustainable, and successful beauty business. Whether you run a commission salon, lead a team, own a spa, or work as an independent stylist, this show delivers practical, real-world strategies to strengthen your systems, boost client retention, increase productivity, and actually take home more profit. Each week we break down what’s really happening in today’s beauty industry — salon leadership, team management, pricing strategy, retail sales, scheduling, pre-booking, boundaries, and stylist development. You’ll get honest conversations about the daily challenges salon and spa owners face, plus proven solutions you can implement immediately. If you want to grow your commission salon, become a six-figure stylist, step into the CEO role, or simply create more structure and freedom in your business, The Beauty Biz Breakdown gives you the practical coaching and no-fluff strategies you can use behind the chair and in the back office. New episodes drop every week. Welcome to The Beauty Biz Breakdown — real talk for beauty professionals ready to lead smarter, earn more, and build a business that lasts.

  1. 1d ago

    S2E75 "Have You Been Catfished In Your Beauty Business?"

    Have you ever hired someone who absolutely crushed the interview and then two weeks later you were wondering who the heck this person was? Signed up for software that looked AMAZING in the demo, only to realize half the things you thought were included cost extra? Worked with a distributor who promised the world and then suddenly you are chasing them around like a psycho ex just trying to get somebody to answer you? Congratulations, you have been catfished in business. And honestly, if you have owned a salon, spa, or beauty business for any amount of time, there is a pretty good chance it has happened more than once. Employees can catfish you. Clients can catfish you. Vendors, distributors, software companies...apparently nobody is off limits. In this episode of The Beauty Biz Breakdown, Brie and Chandra are getting into some of the most common ways beauty business owners get catfished, the red flags that are really easy to miss when everything looks perfect in the beginning, and what you can start doing BEFORE you sign the contract, make the hire, or commit to something that ends up being a giant pain in your ass later. You are never going to become impossible to fool, but you can get a whole lot harder to fool than you used to be. So yeah...read the fine print, ask the awkward questions, and if something looks just a little too perfect, maybe check the profile picture twice. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E75 "Have You Been Catfished In Your Beauty Business?"

  2. Sep 21

    S2E74 "What’s Really Happening in Your Salon When You’re Not Looking"

    There is the client experience you think you are giving… and then there is the one your clients are actually having. And those two things are not always the same. When you own a salon, spa, or beauty business, you are around it every single day. You know the team. You know the systems. You know how things are supposed to happen. And after a while, it gets really easy to stop noticing the little things a client notices immediately. How long did it take someone to greet them? Did the consultation actually feel thorough? Was the bathroom clean? Did the provider explain what they were doing? Did checkout feel rushed? Did anyone ask them to come back? What happened when they called the business before they ever walked through the door? This is exactly why secret shoppers can be so valuable. Not to “catch” your team doing something wrong, but to finally see your business from the side of the person actually paying you. Because sometimes the smallest things are the exact reason a client comes back, tells everybody about you, or quietly decides they are never coming back again. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E74 "What’s Really Happening in Your Salon When You’re Not Looking"

  3. Sep 14

    S2E73 "Being Fully Booked Might Be Hurting Your Beauty Business"

    Being fully booked has become one of those things beauty business owners wear like a badge of honor. Full books. No openings. Clients waiting weeks to get in. Sounds amazing, right? Sometimes it is. And sometimes it is quietly costing you growth, profit, new clients, team opportunities, and a whole lot more than you realize. A full schedule does not automatically mean you have a healthy business. You can be packed from open to close and still have the wrong service mix, pricing that no longer makes sense, providers with nowhere to move up, clients who cannot get back in when they need to, and absolutely no room to bring new people through the door. So before you celebrate being “fully booked,” there are a few numbers and business decisions you need to look at first. Because the goal is not to cram as many people onto the books as possible. The goal is to build a beauty business that actually makes money, gives your team room to grow, serves your clients well, and still has somewhere to go next. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E73 "Being Fully Booked Might Be Hurting Your Beauty Business"

  4. Sep 7

    S2E72 "How to Get More Clients Booking With Your Salon Team"

    You can hire amazing people, train the crap out of them, give them a beautiful space to work in and still sit there wondering why clients keep booking the same one or two people. Sometimes the problem is really simple: Your clients barely know the rest of your team exists. In this episode, we are talking about why salon and spa owners cannot expect clients to confidently book with providers they have never really been introduced to. A name, headshot and two-sentence bio buried on your website is probably not enough. If you want clients booking across the team, they need to become familiar with those people BEFORE they are sitting there trying to choose an appointment. We’re getting into how to make your providers more visible, what weak team bios are missing, how to actually show clients who each person is great for, and why consistently featuring your team can make it easier for new and existing clients to choose someone besides the person they already know. We also break down how to create a simple rotation so the same two employees are not getting featured over and over while everybody else basically disappears. Because if you want clients to book your team, the team has to become familiar before the booking decision ever happens. If you have talented providers who need more clients, this episode is absolutely for you. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E72 "How to Get More Clients Booking With Your Salon Team"

  5. Aug 31

    S2E71 "Before You Let Your Spouse Help Run Your Salon, Listen to This!"

    Bringing your spouse into your salon or spa can sound like the best freaking idea ever. You trust them. They know you better than anybody. Maybe they’re great with money, systems, organization, or business in general, and they genuinely want to help. But knowing YOU really well does not automatically mean they understand your business. In this episode, Chandra and I are talking about what can happen when a spouse steps into a salon or spa without really understanding the economics and weird little details that make our industry work. We’re getting into commission structures that look completely insane to someone from the outside, schedules that are a whole lot more complicated than a few empty spaces on a calendar, what happens when your spouse suddenly starts managing the team, and how quickly “they’re just helping me with a few things” can turn into nobody knowing who is actually in charge of what. And then there’s the part nobody really thinks about until they’re living it: you still have to go home together. We’re talking about roles, decision-making authority, team trust, business boundaries at home, and the things you need to figure out BEFORE you hand over all the passwords and accidentally turn every dinner into a staff meeting. If your spouse already works in your business, you’re thinking about bringing them in, or you know another salon or spa owner doing this right now, this is one you’re gonna want to hear. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E71 "Before You Let Your Spouse Help Run Your Salon, Listen to This!"

  6. Aug 24

    S2E70 "I Stopped Running My Salon the Same Way in Q4 and it Changed EVERYTHING!"

    If Q4 is already one of the busiest times of the year in your salon or spa, why in the heck do we keep preparing for it by adding MORE? More hours. More clients. More promotions. More retail. More stuff for the team to remember. More freaking everything. In this episode, I’m breaking down what I changed in my own salon last Q4 that helped us make great money without making December feel like it completely kicked our booty. We’re talking about temporarily changing how you use your service menu, simplifying add-ons and retail, cutting promotions and discounts during your busiest weeks, creating a Q4 “kill list,” deciding your squeeze-in boundaries before clients start asking, and even letting your team choose a few services they would rather not perform during those crazy weeks. None of this is about doing less just for the sake of doing less. It’s about being way more strategic with the demand you already know is coming. And because I know you’re probably going to listen and think, “Okay, but how do I actually do this in MY business?” we also created a free Q4 Profit Checklist that walks you through the whole thing. Grab the checklist here: https://docs.google.com/document/d/1-3QQ7fnwP_63zXeAprCPb6jdWpaZXl5PFelsarw5xvA/copy or head to thebeautybizagency.com and find it under our free resources. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E70 "I Stopped Running My Salon the Same Way in Q4 and it Changed EVERYTHING!"

  7. Aug 17

    S2E69 The Salon Money Situation-ship That’s Keeping You Broke

    Your salon or spa brings in money, but somehow you still feel broke and have no idea where it all went. If your business account is paying for groceries, your personal card is covering salon supplies, and money is constantly moving back and forth between accounts, this episode is for you. Brie and Chandra break down how mixing business and personal finances can distort your profit, make owner pay inconsistent, and leave you making major business decisions with numbers you cannot trust. They also walk you through six realistic steps to separate your accounts, create an owner-pay process, complete a sixty-day credit card reset, and start tracking your money in a way you can actually keep up with. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E69 The Salon Money Situation-ship That’s Keeping You Broke

  8. Aug 10

    S2E68 Is Social Media Ruining the Beauty Industry?

    Social media has completely changed client expectations in the beauty industry. TikTok, Instagram, AI-generated inspiration photos, viral pricing debates, and accusations of “overcharging” are affecting beauty service prices, client behavior, and the reputations of salon and spa professionals. Brie and Chandra unpack what happens when online opinions are treated like facts—and real beauty businesses are left dealing with the consequences. Resources & Links:✨ Free Resources & Coaching Options: www.thebeautybizagency.com📱 Follow us on Instagram, Facebook & YouTube @thebeautybizagency📱Follow us on TikTok @beautybizmentors📩 Email: admin@thebeautybizagency.com

    S2E68 Is Social Media Ruining the Beauty Industry?
See All (131)

Ratings & Reviews

4.3
out of 5
6 Ratings

About

The Beauty Biz Breakdown is the go-to podcast for salon owners, spa owners, and solo stylists who want to build a more profitable, sustainable, and successful beauty business. Whether you run a commission salon, lead a team, own a spa, or work as an independent stylist, this show delivers practical, real-world strategies to strengthen your systems, boost client retention, increase productivity, and actually take home more profit. Each week we break down what’s really happening in today’s beauty industry — salon leadership, team management, pricing strategy, retail sales, scheduling, pre-booking, boundaries, and stylist development. You’ll get honest conversations about the daily challenges salon and spa owners face, plus proven solutions you can implement immediately. If you want to grow your commission salon, become a six-figure stylist, step into the CEO role, or simply create more structure and freedom in your business, The Beauty Biz Breakdown gives you the practical coaching and no-fluff strategies you can use behind the chair and in the back office. New episodes drop every week. Welcome to The Beauty Biz Breakdown — real talk for beauty professionals ready to lead smarter, earn more, and build a business that lasts.

Information

You Might Also Like