The Estate Agent Consultancy Podcast

The Estate Agent Consultancy

The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency. https://www.estateagentconsultancy.com/

  1. 1d ago

    How to Turn Customers Into Raving Fans — Live from the Kerfuffle Conference

    Recorded live on stage at the Kerfuffle Conference at the ICC in Newport — where Toby had the unusual honour of warming up for Alastair Campbell — this episode reveals why the most powerful marketing channel isn't the one you're paying for. It's word of mouth. Drawing on a behavioural psychology principle called the peak-end rule (and a research study involving a colonoscopy, of all things), Toby sets out a three-step roadmap for estate agents: fix the worst moment, elevate the best moment, and nail the ending. Get those three right, and your customers won't just leave happy — they'll become walking, talking billboards for your business.  🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    27 min
  2. 2d ago

    Want Higher Fees? Learn From Prime Estate Agents

    What does it really take to succeed in the prime and super prime property market? In this episode, I sit down with Simon Leadbetter to break down the latest Voice of the Agent: Prime Cuts report — a data-backed look at how the top estate agents operate at the highest level. We cover: * The difference between upper quartile, prime, and super prime markets * Why top agents list fewer properties… but earn significantly more * How fees actually INCREASE as property prices go up * Why relationships (not marketing) dominate at the top end * The biggest mistakes agents make when trying to “go premium” * What it really takes to break into the prime market One of the biggest takeaways? 👉 “It’s not about who knows you — it’s about who you know.” This episode is a must-listen if you’re looking to move upmarket, increase your fees, or understand how the best agents in the industry actually operate. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    44 min
  3. 3d ago

    You Started a Business to Be Different… So Why Do You Look Like Everyone Else?

    You started your own business so you could do things your way…  So why do so many business owners end up looking exactly like everyone else? In this episode, we break down one of the biggest traps in business — playing it safe, copying the competition, and trying to appeal to everyone… which ultimately makes you stand out to no one. We cover: Why most businesses drift towards “safe and similar”The hidden cost of trying to please everyoneHow standing out actually attracts better clientsWhy being polarising is a strength, not a weaknessThe mindset shift that happens as you grow in businessThe reality is — the more successful you become, the less you need to be everything to everyone. If you want more attention, better clients, and a stronger brand…  You don’t need to fit in. You need to stand out. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    8 min
  4. 4d ago

    If You Hate Networking… Listen to This

    If you hate networking… you’re not alone. Walking into a room full of strangers, making small talk, and trying to “sell yourself” isn’t for everyone — and honestly, it’s not even the most effective way to win business anymore. In this episode, we break down how building a strong personal brand can completely replace traditional networking. So instead of you chasing conversations… people come to you. Inside this podcast, you’ll learn: Why traditional networking feels uncomfortable (and often doesn’t work)How to position yourself so people already know who you areThe power of being known, liked, and trusted before you even meetHow to create content that attracts the right people to youWhy the best conversations start before you walk into the roomIf you want to stop introducing yourself… and start having people introduce themselves to you — this is for you. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    8 min
  5. 5d ago

    Is Direct Mail Dead in 2026?

    Is direct mail dead in 2026… or are most agents just doing it badly? In this episode, we break down the truth about direct mail in today’s market — what’s working, what’s not, and how to actually get results from it. We cover: Whether direct mail still works in a digital-first worldThe biggest mistakes agents are making (that kill response rates)What modern, high-converting direct mail actually looks likeHow to stand out in a crowded letterboxSimple tweaks to increase your response and conversionIf you’ve ever sent letters and heard nothing back — or you’re wondering if it’s even worth doing anymore — this episode will give you clarity (and a better strategy). Because direct mail isn’t dead…  But lazy marketing definitely is. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    11 min
  6. 6d ago

    How to Destroy Your Personal Brand in 20 Seconds

    It takes less than 20 seconds to damage your personal brand. In this episode, we break down one of the biggest mistakes people make when building a personal brand — trying to be someone they’re not. Because the moment there’s a gap between what people see online… and what they experience in real life — trust is gone. Inside this podcast, you’ll learn: * Why authenticity is the foundation of a strong personal brand * How inconsistency instantly kills trust with potential clients * The hidden “gap” that’s costing you business * How to show up in a way that feels natural and converts * Why being yourself is actually your biggest advantage If you want people to trust you, choose you, and feel confident working with you — this is essential listening. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    8 min
  7. Jul 4

    The Flowers Nobody Asked For

    In 1970s America, an unpopular religious movement discovered something strange: if you press a flower into a stranger's hand before you ask them for money, they'll give you money — even if they hate the flower, even if they hate you, and even if they throw the flower in the bin thirty seconds later. This week, Toby tells the story of the Hare Krishnas at the airport, the psychology of reciprocity, and what it all means for how estate agents win trust, instructions, and loyalty — by giving first. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    29 min
  8. Jul 3

    From Unknown to Local Influencer: The Estate Agent Community Strategy

    Most estate agents focus on selling houses… but the best ones build communities. In this episode, I sit down with Dayalan Mahesan, an estate agent who has built a database of over 26,000 people by doing something completely different — putting community first and sales second. We dive into how he’s used events, newsletters, social media, and even a podcast to become a true local authority — without coming across like a typical “salesy” agent. If you want to stand out in a crowded market, attract warmer leads, and build a long-term brand… this conversation is a must-listen 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmingham as we celebrate the very best personal estate agents, brokerage businesses and brokerage teams from across the UK. Nominate yourself, nominate someone else, or book your tickets here: https://www.personalestateagencyawards.co.uk/  📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 Want FREE materials to help get you your next instruction?  Head to: https://www.estateagentconsultancy.com/freeintro 💻 Want to launch or scale your own estate agency business? Book a free discovery call here: https://theestateagentconsultancy.as.me/sixty-consultation 🎓 To access to our ‘Your First £100,000 Estate Agency’ video course.  Head over to: https://www.estateagentconsultancy.com/your-first-100000-digital-course 📅 Want to join our next free webinar? Get added to the VIP list to find out first: https://www.estateagentconsultancy.com/webinar Any questions? Just email: hello@estateagentconsultancy.com or visit us at https://www.estateagentconsultancy.com

    32 min

About

The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency. https://www.estateagentconsultancy.com/

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