Voice for the Industry Podcast

Voice for Pest
  • 5.0 (1)
  • BUSINESS

Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.

  1. Episode 20: Serving Customers Like Family: The Values Behind Turf Pride

    3D AGO

    Episode 20: Serving Customers Like Family: The Values Behind Turf Pride

    In this episode, David Petti, founder of Turf Pride Lawn Care, shares his journey from a solo operator to leading a successful family-owned business. He discusses the importance of exceptional customer service, core values, and the challenges of hiring and training employees. David emphasizes the significance of maintaining a personal touch in customer interactions, especially in an industry where customer satisfaction is paramount. He also reflects on the changes in the lawn care industry over the years and the role of technology, including AI, in enhancing business operations while preserving the human element.

    37 min
  2. Episode 19: Finding Purpose in Pest Control: Building a Workplace that Attracts Today’s Top Talent

    JAN 6

    Episode 19: Finding Purpose in Pest Control: Building a Workplace that Attracts Today’s Top Talent

    In this episode of The Voice for the Industry Podcast, host Raymond Kidwell sits down with Gerwin Marca, a service manager whose unconventional career path brings a fresh perspective to the pest control industry. Gerwin shares his journey from nursing to the Marine Corps—and several stops in between—before finding his place in pest control, highlighting how each experience shaped his leadership style. The conversation dives into the importance of continuous learning, developing future leaders, and attracting the next generation of talent to the industry. Gerwin also shares his thoughts on how emerging technologies like AI and drones are influencing the future of pest control and what that means for today’s professionals. He reflects on his experience at the MPMA Academy, offers practical insights for those preparing for management roles, and wraps things up with a few fun, lighthearted questions that reveal the person behind the professional.

    35 min
  3. Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts

    12/16/2025

    Episode 18: Leveraging a Call Center Phone System: Learn from Two VFP Experts

    In this episode, Aleena Valentine and Kayla Carroll share their extensive experiences in the pest control industry. Aleena discusses her journey from a CSR to a customer service manager, while Kayla talks about her transition from customer service to launching a customer success division. They explore the impact of AI on customer service and the benefits of using a dialer system, all while sharing personal stories that bring humor and authenticity to the conversation.

    38 min
  4. Episode 17: Sustaining Quality: How Food Safety and Pest Management Compliment Each Other

    12/02/2025

    Episode 17: Sustaining Quality: How Food Safety and Pest Management Compliment Each Other

    In this episode, host Raymond Kidwell sits down with Dominique Sauvage, a seasoned expert in pest control and food safety. With over 42 years of global experience, Dominique shares his journey from South Africa to the U.S., highlighting his passion for protecting people, brands, and supply chains. Discover insights into the intersection of pest control and food safety, the role of AI in the industry, and Dominique's commitment to training the next generation of professionals. Tune in for a conversation filled with wisdom, humor, and a deep love for the industry.

    47 min
  5. Episode 16: Termites, Teamwork, and Tenacity: A Conversation with Susan Hare

    11/18/2025

    Episode 16: Termites, Teamwork, and Tenacity: A Conversation with Susan Hare

    Join Karissa Wilson as she steps into the host's seat for a special episode of the Voice for the Industry Podcast, featuring Susan Hare, a seasoned Program Director at Thrasher Termite and Pest Control. Dive into Susan's journey from a high-tech background to becoming a passionate advocate for pest management. Discover her insights on educational marketing, the importance of communication, and how to attract more women into the industry. Plus, enjoy some fun as Susan shares her love for termites and her dream superpower.

    24 min
  6. Episode 15: Valuation Matters: Keys to building a more valuable Pest Control Company

    11/11/2025

    Episode 15: Valuation Matters: Keys to building a more valuable Pest Control Company

    In this episode, we speak with our special guests, Grant and Kemp, who dive into the intricacies of the pest control industry's business side. Exploring the importance of company culture, employee retention, and strategic growth. They discuss the value of maintaining clean financial records and the impact of regular price increases on business valuation. With insights into private equity and the significance of recurring revenue, this episode is a must-listen for all business owners. Tune in for great advice and expert perspectives on navigating the complexities.

    1h 6m
  7. Episode 14: Passing the Baton: How Referrals Power Pest Control Growth

    11/04/2025

    Episode 14: Passing the Baton: How Referrals Power Pest Control Growth

    In this episode, we delve into the art of building a robust referral network within the pest control industry. Discover strategies to connect with local businesses, leverage customer relationships, and create partnerships that drive growth. Whether you're a seasoned professional or new to the field, learn how to expand your reach and enhance your business through effective networking. Tune in to unlock the secrets of successful referrals and take your pest control business to the next level.

    45 min
  8. Episode 13: Blending Family and Business for Lasting Success

    10/28/2025

    Episode 13: Blending Family and Business for Lasting Success

    In this episode of the Voice for the Industry Podcast, Leah Hazelwood explores the evolving role of women in the pest control industry and the unique opportunities it presents. Join us for an insightful conversation on balancing family life with business responsibilities and the values that drive success.

    34 min
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About

Voice for Pest presents the Voice for... the Industry Podcast — where serious industry insights meet a seriously good time. We’re not just another industry podcast. Our hosts bring you real conversations with pest control and lawn care leaders, innovators, and partners — covering everything from AI and technology to future trends and field service challenges. But we’re also here to shake things up. Expect interactive games, quizzes, and a fresh, engaging take on the topics that matter. It's informative, it's different — and yes, it's fun.

Information

  • Creator
    Voice for Pest
  • Years Active
    2025 - 2026
  • Episodes
    21
  • Rating
    Clean
  • Copyright
    © 2026 Voice for the Industry Podcast
  • Show Website
    Voice for the Industry Podcast

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