▶️ Full 5-part Hygiene Crisis series playlist: The Hygiene Crisis Series: Build, Recruit, Compensate, and Retain a High-Performing Hygiene Team 📥 Free Resource: https://go.mydentalplaybook.com/resources/hygiene-onboarding-playbook ➖➖➖➖ Your hygienists don't become top performers by chance; they need the right systems, coaching, and accountability. In this episode, Gary Bird, Dr. Blake Hamblin, and lead hygienist Autumn Bretscher reveal the exact onboarding and KPI framework that helps their team consistently deliver better patient care, stronger treatment acceptance, and long-term practice growth. 🔍What you'll learn in this episode: 📌Build a structured onboarding system that prepares new hygienists for long-term success. 📌Track the KPIs that matter most, including 90–95% reappointment rates, fluoride acceptance, and laser treatment goals. 📌Implement the Triangle System to improve communication between the hygienist, doctor, and patient. 📌Coach hygienists through role-playing, scorecards, and real-time feedback instead of guesswork. 📌Create ethical bonus systems that increase collections, improve patient care, and strengthen your fee-for-service practice. This is Episode 3 of 5 in the Hygiene Crisis series. Watch the complete series in order here: The Hygiene Crisis Series: Build, Recruit, Compensate, and Retain a High-Performing Hygiene Team Episode order: The State of the Hygiene Market / Recruiting / Onboarding and KPIs / Pay and Compensation / PPO vs. Fee-for-Service Hosted by Gary Bird and Dr. Blake Hamblin, with lead hygienist Autumn Bretscher, sharing real strategies from real practices, backed by data from 1,195+ dental offices. Whether you're focused on dental marketing, hiring, PPO optimization, collections, or practice growth, this episode delivers proven systems you can implement immediately. Subscribe for weekly playbooks that help dentists grow faster, lead better, and build a practice they love. What We Discuss: 00:00 Overview of the topics: onboarding, soft skills, KPIs, bonuses 04:35 The onboarding process for new hygienists 05:46 Managing high patient volume with efficient appointment flow 07:50 Handling deep cleaning discussions and patient expectations 08:55 The triangle system for patient handoff and communication 11:53 Role-playing and training for new hygienists 14:00 Soft skills: attitude, coachability, growth mindset, and ethics 19:50 Measuring hard skills: KPIs like reappointment rate and fluoride acceptance 23:28 Presentation of fluoride and vitamin treatments to patients 26:05 Use of lasers and microscopes in hygiene treatments 27:49 Bonus systems based on performance and ethics ⬇️GUEST INFO⬇️ Autumn Bretscher: Lead Hygienist at Hamblin Family Dentistry Website: https://hamblinfamilydentistry.com/ 🎧 Listen on: Apple: https://bit.ly/4mvFu8g Spotify: https://bit.ly/3Ugtnjc 🎯Support the Channel: → Follow + hit the bell 🔔 → Give us 5 stars ⭐ if this episode helped 🚀 Ready to grow your practice? Book a free strategy call with Gary Bird's team → https://bit.ly/3IXIN9D 🙌 About the Show: My Dental Playbook gives you real strategies to grow your dental practice from a dentist who's actually doing it! We cover everything: financially, operationally, mindset and clinically. Hosted by Dr. Blake Hamblin and Gary Bird, each episode delivers a new play you can run to get results with your team. ⬇️HOSTS INFO⬇️ 🧑🏼⚕️Dr. Blake Hamblin: Doctor/Practice Owner at Hamblin Family Dentistry 🌐Website: https://hamblinfamilydentistry.com/ 👋Facebook: https://www.facebook.com/blake.hamblin 🐐Gary Bird: Founding Owner at SMC National, a Dental Growth Partner 🌐Website: https://thegarybird.com/ 👋Facebook: https://www.facebook.com/thegarybird #DentalMarketing #DentalPodcast #PracticeGrowth #MyDentalPlaybook
