The EdLeadership Pair: Real Conversations for Today’s School Leaders

The Edleadership Pair

A Marzano Resources and Solution Tree podcast.  As two long-time school leaders, we discuss contemporary issues that today's school leaders face. We offer insights and advice for leaders and share some of our favorite leadership experiences. You will also catch a few married couple jokes sprinkled throughout : )

  1. 5d ago ·  Video

    Does Your School Have a Customer Service Problem? | Five-Star Schools with Nathaniel Provencio - Ep 08

    Send us Fan Mail GUEST: Nathaniel Provencio https://www.provenprincipalllc.com/ A parent walks up to your school and gets greeted with “ID.” A teacher walks into the front office and feels like they’re interrupting. A family sits down for an IEP meeting already braced for conflict. None of that shows up on a benchmark report, but it shows up in enrollment, staff retention, and trust, and it’s exactly why customer service in schools is no longer optional. We sit down with award-winning educator, former principal, and consultant Nathaniel Provencio to unpack his book Five Stars: Creating a Culture of Customer Service in Schools. Nathaniel shares why public education is facing a customer experience problem, how every campus already has an online “Yelp review,” and what he looks for before he ever steps into a building. We dig into the difference between service (the work) and experience (how it feels), plus why clarity and a compelling vision statement can reset expectations for how adults treat students, families, and each other. Then we get practical. Nathaniel explains how to start culture change without overwhelming staff: use stories, identify neutral experiences, and choose one small move that makes interactions notable. We talk about designing better experiences in the front office, in conferences, and especially in high-stakes spaces like IEP meetings. We also explore staff experience as a leadership responsibility, from feedback loops to agency to psychological safety, and even why “team of the year” may build stronger culture than “teacher of the year.” You’ll also hear five-star lessons from outside education (Chick-fil-A, Ritz-Carlton service standards, Sephora) and a powerful story from Nathaniel’s time as an associate superintendent that brings the whole message back to dignity and care. If this conversation helps you, subscribe, share it with a leader friend, and leave a quick review so more educators can find it. Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  2. Sep 20 ·  Video

    Your Staff’s Generational Mix Changes How You Lead - Ep 07

    Send us Fan Mail Your school might be trying to solve 2026 problems with a 2006 professional development plan. When we step back and look at who is actually teaching today, the staffing math can be surprising: Baby Boomers and Gen X are no longer “most of the building,” and that reality changes how our messages land, how our PD is received, and how we keep teachers engaged. We dig into the article “How to Engage Multiple Generations of Teachers” by Ronald Williamson and Barbara R. Blackburn and translate the research into practical school leadership moves. We talk through the core work characteristics and learning preferences commonly associated with Gen Z teachers (internet natives who want hands-on, tech-forward, real-world learning), Millennials (multitaskers who crave feedback and achievement), Gen X (independent, skeptical, efficiency-driven, and happiest with autonomy), and Baby Boomers (confident, team-oriented learners who often value hands-on practice and friendly competition). We also keep it real: these are generalizations, not boxes, but they’re still useful design clues. From there, we shift to action. We share how principals can offer multiple avenues for professional learning, build microlearning libraries, create meaningful simulations, and even use AI in education to generate classroom scenarios from rubrics when time is tight. We also make the case for multigenerational PLCs that go beyond subject-area teams so strengths actually transfer across the staff. If this helps you rethink how you lead adults, subscribe, share this with a colleague, and leave a review so more school leaders can find the show. Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  3. Sep 13 ·  Video

    What Your School Building Says To Students - Ep 06

    Send us Fan Mail Your school building is already teaching, before any lesson plan starts. The walls, the signs, the noise level, the clutter, and even the first 30 feet after the front door send a message about who belongs and how this place works. We dig into a simple but eye-opening practice from an Edutopia article, “What Is Your Building Communicating to Students?” and translate it into real school leadership moves you can use right away.  We talk about running a “Belonging Walk,” a campus walkthrough where you take on a student persona and follow that student’s full day from arrival to dismissal. With lenses like a new student, an English learner, a student with ADHD or anxiety, a student with dyslexia, a wheelchair user, or a deaf student, you start noticing friction points you’d otherwise miss. We break the audit into four clear buckets: clarity (wayfinding and signage), belonging (welcome and representation), accessibility (hidden barriers and assumptions), and emotional experience (what in the environment raises stress or builds confidence).  You’ll hear concrete examples from real renovations and everyday leadership: improving navigation in “octopus” buildings, keeping shared spaces clean to reduce distraction, designing deaf-friendly hall corners, adding a classroom “stomp space” for vibration cues, and using photos and visuals so students can literally see themselves in the school story. We close with how to sort findings into quick wins, planned improvements, and long-term projects, plus how audit data helps you advocate up the chain and partner with parents without turning it into a complaint session.  If you’re a principal, assistant principal, or district leader focused on school culture, accessibility, student belonging, and a safer learning environment, this one is built for you. Subscribe, share with a colleague, and leave a review with the first change you want to make after your own Belonging Walk. Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  4. Sep 6 ·  Video

    Seven Daily Leadership Behaviors That Shape Trust - Ep 05

    Send us Fan Mail We break down seven leadership behaviors that decide whether people trust us enough to follow, even when our systems look solid on paper. We share real stories and practical moves to show up present, consistent, and coachable in schools and education teams. • strengthening presence through preparation and clear tech boundaries • managing body language so emotion does not derail the room • building trust by avoiding gossip and addressing issues directly • building real work relationships without forcing “family” language • staying consistent by not chasing every new initiative and following through • leading with questions and giving people space to finish • giving and receiving feedback with better timing, setting, and tone If you want a quick, practical leadership self-reflection you can use with your admin team or leadership team, this is a great starting point. Subscribe, share this with a colleague, and leave a review with the leadership behavior you are working on right now. Don't forget we are on Facebook, Instagram, and TikTok. And don't forget to subscribe for our newsletter for additional content at www.theedleadershippair.com. Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  5. Aug 30 ·  Video

    A Simple Daily Huddle That Keeps School Leaders Aligned - Ep 04

    Send us Fan Mail A leadership team can do everything right and still get blindsided by the one thing nobody said out loud. That’s why we love the daily huddle: a three to five minute touch base that keeps principals, assistant principals, counselors, and coaches aligned without stacking yet another meeting onto an already impossible schedule.  We unpack how the huddle started as a weekly central office practice and why it can go wrong fast when the group gets too big. If your “huddle” takes an hour, it’s not a huddle, it’s a meeting. We talk honestly about culture moves like sharing “good things,” why cold-calling positivity can feel forced on a Monday morning, and how to protect the point of the protocol: quick awareness, fast support, and clear coverage for the day.  Then we lay out a concrete school leadership routine you can copy: protect a short window right after the first bell, meet in a consistent central spot, and do a rapid whip around only for what the team truly needs to know. We share real examples like handling a parent who “fires” an administrator, coordinating across zones before conflict grows, and spotting patterns in teacher issues that belong on a later agenda. We also love the twist of a rotating Word of the Day to set intention without pretending everything is sunshine.  If you’re looking for better team communication, tighter campus operations, and fewer wasted meetings, this huddle protocol is an easy win. Subscribe, share the episode with a colleague, and leave a review so more school leaders can find it. Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  6. Aug 23 ·  Video

    Beyond Volunteering: Building Real Family Engagement In Schools | A National Parent Panel - Ep 03

    Send us Fan Mail Trust doesn’t break in one big moment. It breaks in the small ones: the email that never gets answered, the policy link that’s broken, the “you should know where to find that” response that leaves a family feeling alone. As the school year ramps up, we sit down with a panel of parents from across the United States to talk candidly about what schools are doing well, where families are struggling, and what real family engagement looks like beyond volunteer hours and fundraising. We dig into the difference between parental involvement and authentic parent-school partnerships, with practical stories about relationship-based teaching, predictable routines, and why belonging matters as much as curriculum. Then we tackle the pressure points parents feel right now: confusing communication pathways, information overload, and technology decisions that spill into home life. Cell phone bans, 1:1 devices, online assessments, screen time, social media, and AI all raise the same question for caregivers: what’s the plan, and how do we support it at home? We also zoom out to the systems level where transparency matters most. Parents want leaders who explain priorities plainly, show how funds are used, share clear goals and progress, and invite families into problem-solving before issues turn into conflict. If you’re a principal, superintendent, teacher leader, or school board member, you’ll leave with concrete ideas for clearer communication, stronger stewardship, and trust-building habits that actually scale. Subscribe for more leadership conversations, share this with a colleague, and leave a review if it helps. What’s one change your school could make this year to treat families more like true partners? Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  7. Aug 16 ·  Video

    Back To School Leader Checklist - Ep 02

    Send us Fan Mail Your school year is going to follow a system whether you design it or not. We sit down with our own opening-of-school planning documents and talk through the tactical moves that keep a campus calm, clear, and focused once students arrive and the pace accelerates. If you are a principal, assistant principal, or district leader building a back-to-school plan, this is a practical checklist you can pause, replay, and turn directly into action. We start with school safety: getting drills on the calendar, tightening procedures, and taking modern emergency preparedness seriously, including how you communicate with staff, students, and families. We also expand “safety” beyond physical security into educator wellness and student wellness, using the physical, social, emotional, and mental frames so your support systems are ready before you need them. From there we build the operating calendar that protects what matters. We talk scheduling the year’s big dates, meeting cadences, stakeholder listening points, and after-action reviews so new initiatives actually improve. We also dig into staff development that sticks: using whole-staff time for vision casting, differentiating professional learning, and letting teachers lead teachers on timely topics like AI. We close with communication cycles, creating a single source of truth for families, early school logistics that shape belonging, and systems of celebration because what you celebrate becomes your culture. Subscribe, share this with your leadership team, and leave a review so more school leaders can find the tools to start strong. What part of your back-to-school plan needs the most protection right now? Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

  8. Aug 10 ·  Video

    Before the First Bell | What Leaders Should Consider before the New Year - Ep 01

    Send us Fan Mail The first days of the school year feel like logistics season, but we think the real work starts earlier: the culture and climate you set before students ever arrive. If we get those wrong, the best calendars, schedules, and initiatives won’t survive contact with real classrooms. So we slow down and talk about how school leaders can intentionally build a campus experience that supports adults and students from day one. We draw a clean line between school climate and school culture. Climate is the immediate, day-to-day experience people feel, while culture is the shared staff beliefs plus the norms and behaviors those beliefs produce. Then we share five reflective points we use for back-to-school planning: decide what your school will protect, shape the climate people experience, make your values visible through systems, build for the students arriving now, and stretch your culture without discarding its strengths. Along the way, we give you a practical framework for climate anchored in four core feelings: safe, supported, valued, and fulfilled. We talk recognition beyond top performance, protected collaboration time, intervention systems that match what you say you believe, and why “teach, don’t tell” matters more than ever in a world of fast-paced tech and AI. If you’re a principal, AP, instructional coach, or district leader trying to make school improvement actually stick, this is a playbook for the first weeks that set the tone for the whole year. Subscribe for more season two conversations, share this with a leader who is planning staff return, and leave a review so more educators can find the show. Marzano ResourcesMarzano Resources is a leading educational support provider.Solution TreeSolution Tree helps teachers and administrators confront essential challenges.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.🔗 Connect With Us 🌐 Bios: https://www.theedleadershippair.com/about-us   📸 Instagram: @edleadership_pair ▶️ YouTube: The EdLeadership Pair 🎥 TikTok: @theedleadershippair 🌐 Website & Newsletter: www.theedleadershippair.com Join our growing community of school leaders navigating today’s challenges together.

Ratings & Reviews

5
out of 5
13 Ratings

About

A Marzano Resources and Solution Tree podcast.  As two long-time school leaders, we discuss contemporary issues that today's school leaders face. We offer insights and advice for leaders and share some of our favorite leadership experiences. You will also catch a few married couple jokes sprinkled throughout : )

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