On Deathcare

Tony Russo

Each week we deliver news and commentary for end-of-life professionals. ondeathcare.substack.com

  1. 2d ago

    New Funeral Home Healthcare Benefits, Indiana Board Hits Back, and More

    Hi, folks! Instead of autogenerated show notes this week, I’ve included a cleaned-up transcript. It’s still AI-assisted, but from words that came out of my head. Essentially, it took out the stutters and smoothed over any of the false starts that tend to mark my live broadcasting. All the links are still there, just folded into the stories. Enjoy, TR Tennessee Preneed Scams and the Cash Flow Trap A new book by Tennessee author Tanya Covington Radek looks into the 1988 burial fraud conviction of Bobby Louis Wilkes, digging into community trust and how easily it can be exploited. It’s a timely subject, especially considering what’s happening over at Mundy Funeral Home in Jamestown, Tennessee. Chadrick Mundy is currently accused of widespread preneed insurance fraud. A state audit back in July turned up missing files, unaccounted insurance payouts, and about $70,000 in fraudulent claims across a dozen policies. As you may know, states don’t actually require a death certificate to pay out preneed policies, which makes sense. If funeral homes had to wait for death certificates, preneed would basically just be regular life insurance, which defeats the whole purpose. preneed is built for quick payouts to keep cash flowing into funeral homes. In Mundy’s case, the alarm bells reportedly rang when someone tried to transfer their insurance policy, only for the company to reply that, according to their records, the policyholder was already dead and buried. While high-volume insurers take a calculated risk on rapid payouts to keep the industry running smoothly, the publicity makes everyone look bad, as we see in the next story. Subscribe at OnDeathCare.com today for weekly funeral service news, in-depth industry analysis, and exclusive subscriber bonuses! Indiana Board Kiboshes Sketchy Lease Agreement Over in Indiana, the Funeral and Cemetery Board unanimously voted to revoke the licenses of both funeral director Gary Greiner and his business. Greiner is accused of stealing more than half a million dollars from preneed funds. The most tense moment of the hearing unfolded during the discussion of Jeff Edmondson’s proposed agreement to lease the former Greiner facility. Although he initially denied Greiner was involved, in reality, he agreed to pay Greiner $3,500 per month rent, along with half of the net profits. That financial arrangement drew heavy pushback from the board, triggering a sharp rebuke from board member Frank Downing. Downing made his stance clear, stating he was tired of seeing structures designed to keep disgraced operators afloat after taking advantage of “little old ladies who trusted him.” Unsurprisingly, the board rejected the application, putting an end to Edmondson’s effort to expand the arrangement. Chicago’s Regulatory Shakeup and Independent Mergers The Illinois Funeral Directors Association recently issued an open letter addressing ongoing cemetery scandals in Chicago, including the situation at National Bohemian Cemetery. While some commentary claims Chicago needs to get its act together, what we’re likely seeing is just the natural result of actual enforcement. Independent M&A On a lighter note regarding independent operations: A.S. Turner and Sons Funeral Home in Decatur, Georgia, has acquired Ford-Stewart Funeral Home in Jonesboro. Instead of a cold corporate takeover, they’re running it as “Ford Funeral Home and Cremation Services, a division of A.S. Turner and Sons.” Co-owner Cy Hume made it clear they aren’t operating with a corporate mentality. It’s a great blueprint for how local, independent operators can expand together without hiding behind a corporate curtain. I saw this video by an independent funeral home owner that’s worth watching. Independent Funeral Group Launches 50-State Healthcare Plan Lastly, Brad Kuchnicki over at the Independent Funeral Group announced that, after nearly a year of behind-the-scenes work, they’re launching a proprietary PPO healthcare plan approved across all 50 states. Designed as a support and buying network to keep family-owned funeral homes independent, the group is offering this health coverage to members without taking a cut or markup. They’re also building in protective territories to give independent family businesses a genuine competitive edge in their local markets. Get full access to On Deathcare at ondeathcare.substack.com/subscribe

    New Funeral Home Healthcare Benefits, Indiana Board Hits Back, and More
  2. Aug 11

    Illinois Crackdowns, Aging Mausoleums, and the High-End Pitch for Private Estates

    In this episode of The Rest, we cover body-mishandling investigations in Chicago, regulatory enforcement shifts in Illinois, mausoleum maintenance issues in Virginia, high-end private estate marketing pitches, a mind-boggling NYC case, and state/county policy battles in Alabama over service fees and indigent burials. Subscribe to get Beyond The Rest, your complete weekly deathcare news roundup, delivered straight to your inbox. Key Topics * – Introduction & Newsletter Announcement * Introducing Beyond The Rest: A new Wednesday link-roundup email delivered exclusively to subscribers. Visit OnDeathCare.com to subscribe. * – Chicago Cemetery Issues & Body Mishandling News * An insider tip flags growing aesthetic and maintenance concerns in Chicago cemeteries. * South Chicago Chapel: Under investigation after authorities discover over 50 decomposing bodies stored in unsanitary, unrefrigerated conditions. * Bohemian National Cemetery and Crematorium: Temporarily shut down following storage allegations (uncremated remains have since been processed and returned to families). * – Regulatory Analysis: Enforcement vs. Failure in Illinois * Addressing headlines claiming regulatory failure. * Why increased enforcement actions signals a system starting to proactively catch bad actors ahead of strict new rules taking effect in January 2027. * – Mausoleum Maintenance Disputes (Norfolk, VA) * A family at Woodlawn Funeral Home and Memorial Gardens (an SCI property) alleges persistent leaks, pest issues, and odors in a 1970s-era mausoleum. * Woodlawn’s response and the broader challenge of maintaining aging mausoleum structures. * – Selling Private Estates: Worth Magazine & Frank E. Campbell * Analyzing a feature in Worth Magazine highlighting Frank E. Campbell’s 125th anniversary and modern marketing targeted at high-net-worth individuals. * The pitch: Selling legacy, privacy, and * what outlasts wealth* through private mausoleums and estates. * – Bizarre Case Updates: NY Illegally Operated Funeral Home * Police discover additional human remains months after shutting down an unlicensed New York facility in January. * – Regulatory Debates & Indigent Care in Alabama * State Senate Bill 107: Funeral Director Wilkie Sherrod Friesen publicly opposes proposed administrative fees per service, breaking down the true financial burden on local families and calling out “death tax” dynamics. * Dale County Indigent Burial Policy: A look at standardized care policies for unfunded final dispositions, the rural county funding gap, and what indigent rules reveal about broader societal safety nets. Links & Resources * Subscribe: OnDeathCare.com * Contact Tony: bytonyrusso@gmail.com * Community: Join the discussion over at r/DeathcareNews The Rest is an On Deathcare production. Written, edited, and produced by Tony Russo. Get full access to On Deathcare at ondeathcare.substack.com/subscribe

    Illinois Crackdowns, Aging Mausoleums, and the High-End Pitch for Private Estates
  3. Aug 6

    The Natural Funeral CEO Mike Reagan on the (Local) Future of Human Composting

    In this episode, host Tony Russo sits down with Mike Reagan, CEO of The Natural Funeral and Terracare, which manufactures and sells human composting vessels and components. They discuss how Terracare’s business model works for individual funeral homes, crematories, and cemeteries. Enjoying deep dives into the changing deathcare industry? Subscribe now so you never miss an episode or update. Key Takeaways & Highlights * A Heart-Centered Journey: How a background as a hospice volunteer and end-of-life doula led Mike to partner with Seth Vidal and step into the role of CEO at The Natural Funeral. * The Business Model: Unlike companies opening massive regional facilities, Terracare sells equipment directly to local, trusted funeral homes. Facilities can start with as few as four vessels and expand as demand grows. * Navigating Regulations: Insights into how states like Colorado, Vermont, and California are regulating natural organic reduction, and how Terracare supports partners through local zoning and approval processes. * The Terramation Process: A breakdown of how proprietary biologics and natural biological heat transform human remains into rich soil. * Participatory Grief & Ceremony: How Terramation allows families to re-engage with end-of-life rituals through meaningful “laying in” and “laying out” ceremonies, including soil scattering and tree planting. Resources & Links * Learn More About Terracare: TerracareProgram.com Get full access to On Deathcare at ondeathcare.substack.com/subscribe

    The Natural Funeral CEO Mike Reagan on the (Local) Future of Human Composting
  4. Jul 28

    Texas Fraud, Parting Stone Spotlight, NOR Updates, and Consolidator Changes

    In this episode of The Rest, host Tony Russo covers the latest news and updates across the funeral service industry, including legal updates in Texas, cemetery thefts, media coverage for alternative memorialization, and expansion efforts in human composting. Support independent deathcare journalism. Subscribe today to help us keep asking the hard questions about the industry’s future. Episode Highlights * Texas Funeral Service Commission & Unique Green Update Unique Green faces new charges involving the theft of $2.2 million from an elderly victim using false credentials, while systemic issues surrounding oversight at the Texas Funeral Service Commission persist. Click2Houston * Bronze Vase Theft in Oregon A reported theft of cemetery bronze vases in Hillsboro, Oregon, highlights an ongoing trend of metal theft in the sector. Read the original story on KOIN. * Parting Stone Earned Media Solidified remains company Parting Stone gained indirect national exposure through a featured moment on reality television involving an elementary school principal honoring his late wife. Here’s the video. * Acquisitions & Leadership Shifts * Cason Newberry Acquisition: Cason Newberry has finalized the purchase of Rhodes Funeral Home and Oak Park Memorial Funeral Chapel in Texas, rebranding them under Newberry Funeral Home. Here’s the original source. * Milestone Funeral Partners: Appointed a new Chief Financial Officer as part of ongoing corporate growth strategies. * Foundation Partners Group: Ongoing internal shifts and employee feedback regarding recent operational changes. * Earth Funeral & Human Composting Expansion Following the launch of its facility in Maryland, Earth Funeral is exploring Charlotte, North Carolina, as its next potential expansion site. Get full access to On Deathcare at ondeathcare.substack.com/subscribe

    Texas Fraud, Parting Stone Spotlight, NOR Updates, and Consolidator Changes
  5. Jul 23

    Heritage Family COO Lindsay Granson on Navigating Funeral Home Integration

    In this episode, host Tony Russo and Lindsay Granson discuss rebranding funeral homes, managing large-scale operational integrations, and the shifting landscape of deathcare real estate. Lindsay shares insights from her transition from senior living to deathcare and details her strategic approach to rolling out new systems across almost 100 local funeral homes. Subscribe now for practical insights on funeral home marketing, operational integration, and the evolving future of the deathcare industry. Key Takeaways Rebranding and Digital Strategy * The decision to rebrand Oak Grove (formerly Brent Taylor Funeral Directors) was heavily driven by digital marketing and SEO challenges. * The former owner became a state senator, causing online search results to prioritize his political information over the actual funeral business. * Community members expressed some discomfort regarding the location’s political affiliations. * The rebrand was used to make a public statement emphasizing that the funeral home serves everyone in the community, regardless of political ties. * To reestablish its local presence, the newly rebranded business hosted a successful grand reopening with the local Chamber of Commerce. Change Management and Operations * Lindsay’s team undertook a massive overhaul to integrate almost 100 funeral homes onto uniform case management, website, and accounts payable platforms. * To facilitate corporate change at the local level, Lindsay created funeral director and pre-need committees so field staff had a peer voice in the process. * Super users were selected and trained in various markets to act as local peer mentors for staff struggling with the new systems. * The company implemented Training Tuesdays, a weekly virtual training session that is recorded and stored in an accessible library for ongoing staff education and new hires. The Future of Deathcare * Heritage has been holding off on new business acquisitions as they complete their system integration. * Taking on heavy real estate debt is becoming increasingly unsustainable and less attractive in the modern funeral industry. * The company launched Willow Cremation Services to provide an easy online experience and retain market share that was being lost to local storefront competitors. * Lindsay predicts that traditional funeral homes will eventually evolve into event centers equipped with retorts if the industry fails to adapt to changing consumer preferences. Get full access to On Deathcare at ondeathcare.substack.com/subscribe

  6. Jul 21

    Consolidation News, A New Orleans Eviction, and AI's Backlash Problem

    In this episode of The Rest, host Tony Russo breaks down major structural shifts among deathcare consolidators, a New Orleans funeral home eviction story, and updates on cemetery tech. Plus, a look ahead to an upcoming interview on personal vs. corporate branding and AI disaffection. Key Topics Covered * The Changing Consolidator Pecking Order Tony explores subtle shifts in company descriptions between Foundation Partners Group and Park Lawn, questioning whether Park Lawn has supplanted Foundation Partners as the second-largest funeral service provider. * Milestone Funeral Partners Restructures Integration Following recent growth, Milestone brought on David Mahoney as Director of Integrations to lead a newly established onboarding division. Tony breaks down why splitting administrative and operational duties helps support their funeral director-forward model. * New Orleans Funeral Home Closed by State Eviction A breaking story out of Louisiana: New Orleans Funeral and Cremation Service was closed down during an eviction action, leaving 16 bodies and 12 sets of cremated remains to be taken into custody by the parish coroner. * Upcoming Preview: Rebranding & Personal Social Media Tony teases an upcoming conversation with Lindsay Granson, COO at Heritage Family, about rebrands, noncompetes, and what happens when a funeral director’s personal brand clashes with corporate ownership. * Cemetery Tech Update: Guidant Integrates with CEM Sites Guidant has officially integrated with CEMSites cloud management software. * Why “Better” AI Still Misses the Point Addressing the flood of AI-generated content in deathcare, Tony discusses why bad AI ruins customer perception and why relying on automated interactions can harm the customer experience when empathy matters most. Links & Resources Mentioned * Milestone Funeral Partners Integration Update * New Orleans Funeral Home Eviction Report * Guidant & CEM Sites Integration Release * Guest Mention: Check out Tony’s episode of Tanya Marsh’s podcast, Death et seq. Get full access to On Deathcare at ondeathcare.substack.com/subscribe

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Each week we deliver news and commentary for end-of-life professionals. ondeathcare.substack.com

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