CX Accelerator Show

CX Accelerator
  • 5.0 (2)
  • Careers

The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you! 

Episodes

  1. 2d ago

    The Mistakes We Make

    Nate and Erica discuss the pitfalls of over-automating customer service, emphasizing the importance of enhancing customer experiences through meaningful human interactions and strategic use of automation. They explore how CX professionals can demonstrate value, measure impact effectively, and advocate for a customer-centric approach in a rapidly evolving landscape. resources CX Accelerator Community - https://cxaccelerator.com Shmuel Saklad on LinkedIn - https://linkedin.com/in/shmuelsaklad Jeremy Hyde on LinkedIn - https://linkedin.com/in/jeremyhyde Kaitlyn Jolley on LinkedIn - https://www.linkedin.com/in/kaitlyn-jolley-691b8028/

    35 min

  2. May 21

    From Imposter to Influencer: How CX Leaders Find Their Voice

    This episode explores the journey of stepping into the spotlight in the CX industry, overcoming imposter syndrome, and building confidence through public speaking. Guests share personal stories, practical tips, and encouragement for professionals eager to share their insights and grow their influence. Resources CX Accelerator Community - https://cxaccelerator.com Toastmasters International - https://www.toastmasters.org Enterprise Connect Conference - https://www.enterpriseconnect.com Black Rifle Coffee Company - https://www.blackriflecoffee.com Guest links LinkedIn - https://linkedin.com/in/beth

    29 min

  3. May 8

    Building Trust and Community in CX

    This episode explores the importance of community, trust, and authentic leadership in the evolving landscape of customer experience (CX). Leaders share practical strategies for fostering psychological safety, managing burnout, and building meaningful connections in remote and hybrid work environments. This week's guests include: Rob Dwyer & Luke Jamieson Resources: Radical Candor by Kim Scott - https://www.amazon.com/Radical-Candor-Revolutionize-Relationships-Communicate/dp/1250103509  Collective Genius by The Table Group - https://www.amazon.com/Collective-Genius-Unlocking-Group-Intelligence/dp/1119546994  CX Accelerator Community - https://cxaccelerator.com/  Rob Dwyer - LinkedIn - https://www.linkedin.com/in/robdwyer/ Luke Jamieson - LinkedIn - https://www.linkedin.com/in/luke-jamieson/  Erica Marois - LinkedIn - https://www.linkedin.com/in/ericamarois/  Nate Brown - LinkedIn - https://www.linkedin.com/in/cxaccelerator/

    36 min
  • 3 Episodes

Ratings & Reviews

5
out of 5
2 Ratings

About

The CX Accelerator Show is dedicated to the growth and development of customer experience professionals at every stage of their career journey. Through candid conversations, practical insights, and stories from leaders across the industry, we explore what it takes to build meaningful careers, lead with impact, and elevate the future of CX. Whether you're breaking into the field or leading enterprise transformation, this podcast is for you! 

Information

  • Creator
    CX Accelerator
  • Years Active
    2K
  • Episodes
    3
  • Rating
    Clean
  • Copyright
    © 2026 CX Accelerator
  • Show Website
    CX Accelerator Show