At Capacity

Lisa does a great job laying the foundation of a case that has shaken the healthcare world. What I appreciate about this podcast is that it is for everyone not just people in healthcare and I think everyone should listen. The more we know as consumers of the healthcare system, the better we can advocate for change and for ourselves as patients.

Lisa tells the heartbreaking and horrifying story of Charlene’s death is told in a compelling way, even as the listener begins to understand that such incidents happen not because a person — in this case nurse Redonda Vaught — was negligent but because our healthcare delivery is designed with the expectation that humans will operate perfectly. No wonder tragedy ensues. Looking forward to upcoming episodes!

As a healthcare professional and enthusiast for over a decade, it’s hard to find podcasts that are easy to digest, especially in the patient safety space. This was so easy to listen to, to follow Charlene’s story and the perspective from Lisa and experts helped me process my own thoughts and opinions. Really looking forward to the next episode. Thank you for bringing a fresh approach to this space for listeners.

Lisa and her team have accomplished something incredibly remarkable. They sift through an incredibly complex case to help us better understand where and why healthcare succeeds and doesn’t. And most importantly, they provide a vision, a new way of thinking about healthcare that can make it better for all of us.