Thank You For Calling! ESN.fm
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- Technology
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A look at the world of Customer Service: how to solve (or avoid) horror stories and make life better for everyone involved.
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Matt Alexander: Really Intensely Personal
Just over three years ago, Matt Alexander founded Need, a publication that releases exclusive, curated clothing and products for "the modern gentleman". They later addedForemost, a line of affordable, American-made clothing for men and women. This month, Need became Imprint and launched an iOS app. This is the origin of Need's customer service model, and how it helped them grow and evolve from a sensation (Need) into a tangible, formidable Imprint in the world of fashion. Matt Alexander will return. (cue "James Bond Theme")
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Juan in a Million
One of Austin's most iconic taco joints turns 35 years old in July. Juan in a Million is known as much for their triple-sized signature "Don Juan" breakfast tacos as they are for owner Juan Meza's legendary handshake. Get the "Don Juan" with chorizo. You won't be sorry.
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Taqueria Chihuahua
On the highway from one major city in Texas to another, there's always at least one really good, locally-owned place to eat. A little over 40 miles outside of Austin on the way to Houston is Taqueria Chihuahua, a place full of good food and good people who have been serving customers for over 20 years. Be ready for a taco that it takes two hands to eat.
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Sweat Equity
What happens when (once a week at minimum) the same 40 customers are willing to wait over twelve hours to watch one movie for free?
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Annie Did Elvis' Nails
Annie used to do Elvis' nails, doesn't care about famous people, and is the best designated driver on the planet. We need more "Annies" in the world.
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What Makes Good Sex Happen
Emily Nagoski talks about her work as a sex educator and the misconceptions she's faced with when people stop her in the grocery store to ask her about their sex lives.
Customer Reviews
Moises at his best
I listen to all of Moises’ podcasts and this is his best. Not sure why, it just is.
because everyone loves customer service! (yikes!)
Get ready to laugh and cringe and rage at some hilarious and incredulous customer service stories from the front lines and from the customer's end too. I mean, deep down, haven't we all had a customer threaten us if we didn't have the game he wanted? Or go through heck trying to just get a reliable internet connection from a major telecom? Frustration and laughs abound.
So looking forward to the next one!
Everyone who works is in customer service in one way or another. It is a nice balance to hear some of the great, positive case studies, along with other episodes that vent about some of the bad and some of the downright awful!