V novi epizodi GOVSI podkasta je vodja Klicnega centra 114 Matjaž Florjanc Lukan predstavil delo centra, ki je v treh letih postal pomembna informacijska točka za vse, ki potrebujejo preverjene informacije o postopkih, storitvah in pravicah, povezanih z državo. Center je bil vzpostavljen po poplavah leta 2023, danes pa pokriva širok nabor vsebin – od dolgotrajne oskrbe in pokojninske reforme do osebnih dokumentov, zdravstvenih storitev ter pomoči ob kriznih dogodkih. Od ustanovitve so sprejeli že okoli 43.000 klicev, od tega samo v dobrem letu več kot 16.000 na temo dolgotrajne oskrbe. »V resnici smo postali most med državo in državljani. Nismo samo enosmerna komunikacija države do državljanov. Smo dvosmerni kanal,« je poudaril Florjanc Lukan. Svetovalci klicateljem pomagajo poiskati pravo pot do odgovora, jih usmerijo do pristojnih institucij in po potrebi pomagajo tudi pri izpolnjevanju vlog. Povratne informacije državljanov posredujejo naprej pristojnim organom in tako prispevajo tudi k izboljšanju postopkov. Klicni center 114 je dosegljiv od ponedeljka do petka med 8. in 15. uro, za klice iz tujine pa je na voljo številka +386 1 478 50 00. Celotnemu pogovoru prisluhnite v novi epizodi GOVSI podkasta, ki si jo lahko tudi ogledate. [ENGLISH VERSION] Call Centre 114: When you do not know who to contact, call 114 In the latest episode of the GOVSI Podcast, Head of Call Centre 114 Matjaž Florjanc Lukan presented the work of the centre, which over the past three years has become an important information point for anyone seeking reliable information about procedures, public services and rights related to the state. Established after the 2023 floods, the centre today covers a wide range of topics, from long-term care and pension reform to identity documents, healthcare services and assistance during crisis situations. Since its establishment, it has handled around 43,000 calls, including more than 16,000 questions on long-term care in just over a year. “We have become a bridge between the state and its citizens. We are not simply a one-way communication channel. We are a two-way channel,” Florjanc Lukan said. Advisers help callers find the right route to an answer, direct them to the competent institutions and, where necessary, assist them with applications. Feedback from citizens is also passed on to the relevant authorities and can contribute to improving procedures. Call Centre 114 is available from Monday to Friday between 8 a.m. and 3 p.m. For calls from abroad, the number +386 1 478 50 00 is available. Listen to or watch the full conversation in the latest episode of the GOVSI Podcast.
