ELEVATE INSIDER

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$9.99/month or $79.99/year

The Elevate Podcast

Patricia Nowakowski
  • 4.9 (36)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Join Patricia Nowakowski every other Monday to elevate your mindset & business! Patricia is a coach for salon owners as well as a commission salon owner, studio rental owner and founder of Opulent Beauty Pro. Patricia shares her two decades of experience in the beauty industry, packing each episode with practical advice that will take you from feeling overwhelmed to feeling empowered in your business!

  1. ELEVATE INSIDER: Leadership is about perception control

    1D AGO • SUBSCRIBERS ONLY

    ELEVATE INSIDER: Leadership is about perception control

    Leadership Is Perception Management: How Your Team Sees You Determines How They Perform Podcast Description What if the real reason your team is inconsistent, pushing boundaries, or lacking urgency has nothing to do with them… and everything to do with how they perceive you? In this episode, Patricia breaks down one of the most powerful and misunderstood truths about leadership: your team’s perception of you determines your authority, culture, and results. This is not about being fake. This is not about being cold. And it is not about controlling people. It is about controlled presence. You will learn: • Why your emotional regulation sets the tone for your entire salon • How inconsistency quietly erodes respect • The difference between vulnerability and instability in leadership • Why apologizing for standards weakens authority • How to maintain boundaries without losing connection • The role of accountability in strengthening team trust • How to rebuild respect if it has softened If you are a salon owner who feels like your team does not fully respect you, pushes policies, or responds differently depending on your mood, this episode will challenge you in the best way. Because leadership is not about being liked. It is about being trusted, respected, and emotionally steady. And that starts with how you show up. If this episode resonates, share it with another salon owner and leave a review to help elevate the industry.

    28 min
  2. 187. How to Regulate Your Nervous System So You Can Lead With Clarity

    4D AGO

    187. How to Regulate Your Nervous System So You Can Lead With Clarity

    Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout   Most leadership problems aren’t mindset issues, they’re nervous system issues. In this episode of The Elevate Podcast, we’re breaking down how nervous system dysregulation impacts the way you lead, communicate, make decisions, and show up for your team. When your nervous system is stuck in survival mode, everything feels urgent, personal, and overwhelming. But when it’s regulated, you lead with calm, clarity, emotional intelligence, and grounded authority. In this episode, you’ll learn: What nervous system dysregulation actually looks like in leadership Why so many salon owners and leaders live in chronic fight-or-flight How stress shuts down your ability to think strategically Simple, practical tools to regulate your nervous system in real time Long-term strategies to build emotional resilience and regulated leadership This is not a self-care conversation. This is about learning how to lead without reactivity, fear, or burnout.

    27 min
  3. ELEVATE INSIDER: How One Customer Service Decision Turned Me Into a Raving Fan And What Salons Can Learn From It

    FEB 6 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: How One Customer Service Decision Turned Me Into a Raving Fan And What Salons Can Learn From It

    In this episode, I share a real customer experience that completely shifted how I think about customer service, loyalty, and long term business growth. After purchasing a game for my kids from Bored, I reached out with a simple question about an issue. Before even addressing the problem, the company immediately refunded me fifty dollars. I did not ask for it and I did not want it. That single, intentional decision turned me into a raving fan. This episode breaks down why that moment mattered, how it was a strategic long term business move, and what salon owners and beauty professionals can learn from it to increase retention, referrals, and brand loyalty. If you want to build a salon that clients stay emotionally connected to, this episode is a must listen. The Salon Owner Blueprint & My Salon Owner Community: https://www.opulentbeautypro.com/blueprint 12 Week Training Program: https://www.opulentbeautypro.com/training 1 On 1 Coaching: https://www.opulentbeautypro.com/coaching Free Education: https://www.opulentbeautypro.com/free Socials: Business Instagram: https://www.instagram.com/opulentbeautypro/ Personal Instagram: https://www.instagram.com/patricia_nowakowski_obs/# YouTube: https://www.youtube.com/@opulentbeautypro/featured

    15 min
  4. 186. Creating a Five-Star Salon Experience Through True Hospitality

    FEB 2

    186. Creating a Five-Star Salon Experience Through True Hospitality

    Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout   Hospitality is not customer service, it’s how you make people feel. In this episode, we explore what true hospitality looks like inside a modern luxury salon and why it’s the foundation of retention, referrals, and reputation. You’ll learn: The difference between customer service and hospitality Why emotional safety, care, and connection drive client loyalty How small, consistent details create a five-star experience Where many salons unintentionally break the guest experience This episode sets the stage for understanding hospitality as a mindset, not just a checklist, and why it must be intentionally trained inside your salon.

    23 min
  5. ELEVATE INSIDER: Creating a Five-Star Salon Experience Through True Hospitality

    JAN 30 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: Creating a Five-Star Salon Experience Through True Hospitality

    To add your supporting PDF to your dashboard, use the code at the start of the episode & visit: https://opulentbeautypro.mykajabi.com/offers/ZTGazQah/checkout Luxury salons don’t happen by accident, they are trained. In this exclusive Elevate Insider episode, I walk salon owners through exactly how to coach hospitality at every touchpoint of the guest experience, from the first greeting to the final follow-up. This episode covers: The psychology behind hospitality and emotional connection How to train your team on energy, communication, and presence Service flow standards that create trust and confidence How to handle difficult moments with grace and leadership Internal hospitality and how team culture impacts the guest experience This is a complete hospitality training designed to help you lead, coach, and implement consistent five-star standards inside your salon.

    22 min
  6. ELEVATE INSIDER: Coaching Your Team to Dream Big

    JAN 23 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: Coaching Your Team to Dream Big

    To add your supporting PDF to your dashboard, use the code at the start of the episode & visit: https://opulentbeautypro.mykajabi.com/offers/TwFqZCPR/checkout Stylists often overlook one of the most powerful tools for growth: vision. In this exclusive Elevate Insider episode, I guide salon owners through how to help their team set clear, ambitious, and actionable goals early in their careers. You’ll learn: How to encourage stylists to define their dream careers, including specialization, clientele, and service focus Why specificity matters: number of clients, type of clients, preferred work environment, and long-term goals How to create a roadmap from a big, sometimes scary vision to achievable steps Ways to turn goal-setting conversations into a coaching habit that drives growth, motivation, and retention By the end of this episode, you’ll have practical tools to help your team set goals, think big, and create a vision that inspires them and your salon will reap the rewards.

    3 min
  7. 185. The Phone System That Changed Everything for My Salon

    JAN 19

    185. The Phone System That Changed Everything for My Salon

    Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH  Opulent Beauty Pro is in a temporary pause, but new episodes of The Elevate Podcast continue every other Monday. Connect with me on Instagram @patricia_nowakowski_obs, get access to my free courses on YouTube, and join my email list to be the first to know about when I'm back! Free Salon Amenity Guide: https://opulentbeautypro.mykajabi.com/amenityguide Free Lead Like An Owner E-Book Preview: https://opulentbeautypro.mykajabi.com/ebook Private 1:1 coaching remains available with limited availability. 1 Session: https://opulentbeautypro.mykajabi.com/offers/pLzGMNnR/checkout 2 Sessions: https://opulentbeautypro.mykajabi.com/offers/sbzzEr9X/checkout 4 Sessions: https://opulentbeautypro.mykajabi.com/offers/gn5p6TP2/checkout   Your phone system is not just a tool, it’s your first impression, your sales system, and a major driver of client experience. In this episode of The Elevate Podcast, I’m breaking down the phone system that completely changed how our salon operates. From missed calls and front-desk overwhelm to seamless communication and increased bookings, this system has had a measurable impact on our revenue, our team, and our client experience. Inside the episode, I share: Why salons lose more money from missed calls than they realize How our phone system allows us to run front-of-house from anywhere How recorded calls transformed training and quality control Why texting is no longer optional for modern salons How auto-replies and AI support protect revenue What changed when our communication finally matched our brand If your front desk feels chaotic, your team is overwhelmed, or you suspect missed calls are costing you money, this episode will shift how you think about salon communication systems. Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH

    14 min
  8. ELEVATE INSIDER: The Phone System That Changed Everything for My Salon

    JAN 16 • SUBSCRIBERS ONLY

    ELEVATE INSIDER: The Phone System That Changed Everything for My Salon

    Try my favorite phone system, Quo, and receive a $20 Visa gift card! https://quo.com/referral/gk8I-pH To add your supporting PDF to your dashboard, use the code at the start of the episode & visit: https://opulentbeautypro.mykajabi.com/offers/ovFJh9yz/checkout Inside this Insider episode, I go deeper into the communication system, Quo, that helped elevate our salon’s operations, revenue, and client experience. This episode breaks down how we use our phone system day-to-day, what features actually matter, and how strong communication infrastructure supports growth, leadership visibility, and team accountability. We cover: How leadership visibility changes when communication is centralized Using recorded calls as a training and quality-control tool Why texting shortens the distance between inquiry and booking How auto-replies protect revenue from missed calls How AI support reduces front desk burnout What it really means to operate like a luxury brand This episode is paired with a supporting PDF that helps you audit, refine, and elevate your salon’s communication systems.

    11 min
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4.9
out of 5
36 Ratings

About

Join Patricia Nowakowski every other Monday to elevate your mindset & business! Patricia is a coach for salon owners as well as a commission salon owner, studio rental owner and founder of Opulent Beauty Pro. Patricia shares her two decades of experience in the beauty industry, packing each episode with practical advice that will take you from feeling overwhelmed to feeling empowered in your business!

Information

  • Creator
    Patricia Nowakowski
  • Years Active
    2022 - 2026
  • Episodes
    262
  • Rating
    Clean
  • Show Website
    The Elevate Podcast
  • Provider
    The Elevate Podcast

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