S2E2 Your Strategy Isn’t Failing - Your Execution Is. Here’s How to Fix It. Most strategies don’t fail in the boardroom - they fail in the real world. In this episode of Retail Transformers, Ricardo and Casey sit down with Kevin Ertell, longtime retail operator and author of The Strategy Trap: Why Companies Fail at Execution and How to Get It Right. Kevin shares why 67% of well‑crafted strategies fail, the early warning signs leaders miss, and how his Six Cs framework helps teams turn strategy into real‑world results. As Kevin explains, “Most strategies fail later, not loudly” - and the root cause is almost always poor execution, not bad ideas. Drawing from 30+ years at Nike, Sur La Table, Borders, and Tower Records, plus interviews with 60+ operators, Kevin breaks down how leaders can avoid the strategy trap and build strategies that humans can actually execute. What We Cover Why most strategies fail in execution, not planningThe Strategy Trap: what it is and how to avoid itThe Six Cs framework: Co‑creation, Clarity, Capacity, Communication, Coordination, CoachingWhy co‑creation is essential for execution successThe “tree stump theory” and how blind spots derail executionWhy leaders must “slow down to speed up”How culture, incentives, and communication shape executionReal‑world examples from Nike, Borders, and more Why This Episode Matters If you’re launching a new strategy this year. Or wondering why the last one didn’t land. This conversation gives you the tools, frameworks, and mindset to execute with confidence. Don't forget to like, comment, and subscribe to The Retail Razor: Retail Transformers for more episodes featuring retail innovators, disruptors, and bold thinkers reshaping commerce. Subscribe to the Retail Razor Podcast Network: https://retailrazor.com/ Subscribe to our Newsletter: https://retailrazor.substack.com Subscribe to our YouTube channel: https://go.retailrazor.com/utube About Our Guest Kevin Ertell, https://www.linkedin.com/in/kevinertell/ Author, The Strategy Trap: Why Companies Fail at Execution and How to Get It Right. https://a.co/d/04AqxywE Founder & CEO, Mistere Advisory. https://www.mistereadvisory.com Kevin Ertell is a veteran executive and trusted advisor with more than 30 years of experience leading transformations at brands like Nike, Tower Records, and Sur La Table. As founder and CEO of Mistere Advisory, he helps companies of all sizes bring clarity, alignment, and action to their strategies. Known for his straight talk, practical insight, and ability to cut through complexity, Kevin draws on deep experience across leadership, operations, and digital growth to help teams turn ideas into results. When he’s not helping companies get unstuck, he’s likely playing bass, cooking for family, or following Cleveland sports with stubborn optimism. Chapters (00:00) Preview Teaser (01:22) Show Intro (04:21) Welcome Kevin Ertell to the Retail Transformers Podcast (07:54) The Strategy Trap: An Introduction (10:15) Common Pitfalls in Strategy Execution (11:53) Techniques for Successful Execution (14:58) The Six Cs Framework (24:13) The Importance of Co-Creation, Clarity, and Capacity (25:29) Showtime: Communication, Coordination, and Coaching (26:31) Coaching as a Leadership Tool (27:30) Real-World Example: Borders Rewards Program (30:56) Key Decisions Before Strategy Kickoff (32:41) Slowing Down to Speed Up (37:23) The Role of Company Culture (39:03) AI in Strategy Execution (41:41) Conclusion and Final Thoughts (44:08) Show Close Meet Your Hosts Helping you stay sharp, be bold, and transform retail: Ricardo Belmar is an NRF Top Retail Voice for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2026. Thinkers 360 has named him a a Top 10 Thought Leader in Retail and AGI, a Top 50 Thought Leader in Management, Careers, and Transformation, and a Top 100 Thought Leader in Agentic AI and Digital Transformation. Thinkers 360 also named him a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University’s Center for Retail Transformation and the Retail Cloud Alliance. He was most recently the partner marketing leader for retail & consumer goods in the Americas at Microsoft. Casey Golden, is the North America Leader for Retail & Consumer Goods at CI&T. She is a RETHINK Retail Top Retail Expert from 2023 - 2026, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. Once immersed in fashion & supply chain tech, now slaying Franken-stacks & building retail tech. She is also the Founder of Luxlock, a cross-channel customer experience management platform. Episode Music Includes music provided by imunobeats.com, featuring Tropikool, from the album Future Beats 2, plus Virtual Apology and New Styles, from the album Shimmer Pop, written by Heston Mimms, published by Imuno.
